Significant Properties, Practical 2: Stakeholder Analysis (SPs part 4), by Stephen Grace and Gareth Knight

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This presentation, the fourth of six parts on the practical analysis of significant properties of digital objects, leads participants through a practical exercise to consider the needs of different stakeholders when assessing the properties of the type of digital object considered in the previous exercise, an email message. The presentation was given as part of module 3 of a 5-module course on digital preservation tools for repository managers, presented by the JISC KeepIt project. For more on this and other presentations in this course look for the tag 'KeepIt course' in the project blog http://blogs.ecs.soton.ac.uk/keepit/

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Significant Properties, Practical 2: Stakeholder Analysis (SPs part 4), by Stephen Grace and Gareth Knight

  1. 1. Practical exercise 2 Stakeholder analysis
  2. 2. Exercise overview <ul><ul><ul><li>Emails </li></ul></ul></ul><ul><ul><ul><li>Consider needs of different stakeholders </li></ul></ul></ul><ul><ul><ul><ul><li>The creators of the resource </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Repository manager as its curator </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Users of the resource </li></ul></ul></ul></ul><ul><ul><ul><li>Apply FBS-based analysis from InSPECT method </li></ul></ul></ul><ul><ul><ul><ul><li>Identify actual behaviours </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Turn behaviours into functions </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Express results as technical properties </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Cross-match properties to those from Object Analysis </li></ul></ul></ul></ul>
  3. 3.
  4. 4. <ul><li>Identify Stakeholders </li></ul><ul><li>Creator – view, annotate </li></ul><ul><ul><li>Researcher corresponds during research with colleagues, peers, administrators etc. </li></ul></ul><ul><li>Recipient – reuses content </li></ul><ul><ul><li>Student wants to understand research lifecycles by studying real-world practice </li></ul></ul><ul><li>Custodian – evidential chain </li></ul><ul><ul><li>Maintains permanent email record for externally-funded projects, alongside data and eprint outputs </li></ul></ul>
  5. 5. <ul><li>Select object type for analysis </li></ul><ul><li>Emails from Object Analysis phase </li></ul>
  6. 6. <ul><li>Determine actual behaviours </li></ul><ul><li>What does the creator do? </li></ul><ul><ul><li>Example: adds attachments in formats shared with recipient </li></ul></ul><ul><li>What is the re-user expecting to do? </li></ul><ul><ul><li>Example: copy and paste text into report </li></ul></ul><ul><li>What requirements does the custodian have? </li></ul><ul><ul><li>Example: provide authentic copy of email exchange for FOI request </li></ul></ul>
  7. 7. <ul><li>Determine actual behaviours - practical </li></ul><ul><li>Split into groups </li></ul><ul><li>Identify 2-5 behaviours for each stakeholder </li></ul><ul><ul><li>There may be repetition across stakeholders </li></ul></ul><ul><li>10mins </li></ul>
  8. 8. <ul><li>Taking your behaviours from the exercise, we turn them into functions e.g. “Know that emails were sent/received with attachments” >> “Identify association of attachments” (Category: structure) </li></ul> Classify behaviours into set of functions
  9. 9.
  10. 10. <ul><li>Cross-match functions </li></ul><ul><li>Which functions can you see match those from the Object Analysis stage? </li></ul>
  11. 11.
  12. 12. <ul><li>Assign acceptable value boundaries </li></ul><ul><li>This stage might not be needed in all cases </li></ul><ul><li>An example from audio files is loss of stereo channels – that might be acceptable to some users (e.g. oral historians) but not for others (e.g. musicians) </li></ul><ul><li>What might your various stakeholders accept? </li></ul>
  13. 13. <ul><li>Review and finalise </li></ul><ul><li>What behaviours did you determine for the different stakeholders? </li></ul><ul><li>What functions did you identify? </li></ul><ul><li>What correlation between object and stakeholder properties? </li></ul><ul><li>This process may be iterative in the real world, and repeated for a new/changed Designated Community or Archive </li></ul>

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