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Steria:RightApps Management
Steria:RightApps Management
Steria:RightApps Management
Steria:RightApps Management
Steria:RightApps Management
Steria:RightApps Management
Steria:RightApps Management
Steria:RightApps Management
Steria:RightApps Management
Steria:RightApps Management
Steria:RightApps Management
Steria:RightApps Management
Steria:RightApps Management
Steria:RightApps Management
Steria:RightApps Management
Steria:RightApps Management
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Steria:RightApps Management

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Today, applications must be increasingly responsive to survive. Steria: …

Today, applications must be increasingly responsive to survive. Steria:
RightApps Management brings your application service levels and
outputs into line with your business objectives and then continuously
keeps them aligned over time. We ensure that we deliver the right
application outcomes by understanding your needs and then aligning
those needs with the relevant outcomes; we then guarantee that we
deliver these outcomes.

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  • 1. è www.steria.com Steria: RightApps Management | 2A Steria Solutions OverviewSteria:RightApps ManagementAssuring Business Controlè www.steria.com
  • 2. 2 | Steria: RightApps Management è www.steria.comThe Steria differenceToday, applications must be increasingly responsive to survive. Steria:RightApps Management brings your application service levels andoutputs into line with your business objectives and then continuouslykeeps them aligned over time. We ensure that we deliver the rightapplication outcomes by understanding your needs and then aligningthose needs with the relevant outcomes; we then guarantee that wedeliver these outcomes. Steria: Management
  • 3. è www.steria.com Steria: RightApps Management | 3Steria: RightApps Management is composed of two main buildingblocks. Firstly, it is a transformation methodology that allows us toprogressively migrate our customers’ legacy applications to technologiesdelivered on a new service model. Our five step methodology ispragmatic, step-by-step and evolutionary. Secondly, it is a new servicedelivery model which allows customers to benefit from pay-per-useservices combined with the control of guaranteed service outcomes.While most applications management Steria: RightApps Management enables In summary, Steria: RightApps Managementservices are run once and then just organisations to evolve and adapt to aligns your applications with your business.maintained, Steria’s service is a process of continuous change, without any disruption to The value of alignment has many tangiblecontinual transformation. This, together service quality. Once new applications have business benefits:with the fact that it is an output-outcome been implemented, they are incorporated • IT applications support business objectivesbased service, makes it the ultimate into the run time management stage and • pplications evolve in line with Aapplications management service model. rapidly benefit from the advantages of business demandsUnique in the current market, it delivers: industrialisation and best practice service management. We are committed to • pplications support business execution A• Improved responsiveness delivering the defined outcomes in the most in line with strategic imperative• Adaptability during uncertainty cost effective way possible. Our integrated • pplication spend transforms from A• Tactical agility approach helps businesses go beyond the cost to investment• Lower costs and predictability benefits of guaranteed SLAs and outcomes • Applications become key business assets• Managed outcomes and to draw additional value from applications; • IT becomes a core business function guaranteed outputs making certain that applications are business• Quality and continuity of service assets rather than liabilities. Steady state management uses Steria’s industrialisation• Lower risk and effective security expertise to drive consistency and value.• Continuous improvement This industrialisation is also leveraged in• ybrid On-shore/Near-shore/Off-shore H the transformation stage in order to reduce models that reduce cost of delivery costs and drive continuous improvements.• ay-per-use flexible pricing to avoid P waste and reduce capital expenditure
  • 4. 4 | Steria: RightApps Management è www.steria.comMaintaining control We understand that in an ever-evolving business world, many organisations are in a constant state of change. The result is that you need to strike ain times of change balance between day-to-day operations and the ability to rapidly transform and respond to new business opportunities and challenges.Your applications have a vital part to Further symptoms caused by a Ready for transformationplay in how you grow to meet this need. rapid increase in management Steria: RightApps Management is a range ofHowever, the volatile and ever-changing software include: services which combines expert advice andenvironment may lead to an excess of • Increased risk of outage support with innovative tools and processes.business software being implemented to We work closely with you to ensure that • Business continuity failingsaddress growing issues. A sharp increase your applications are completely aligned toin applications creates complexity that, • Slow response to functionality issues your business needs, ensuring your businesswithout adequate control, may result in • Unauthorised access to sensitive data is positioned to transform as required.symptoms that have a significant negative • Failure to meet service level agreementsimpact on your business rather than just • Dissatisfied users and customerssolving the problem they were procured • Inability to measure performanceto address. These could include consumedresources, disrupted practice and damaged • Slow response to service issuescompetitiveness and profitability. • Excessive timescales when troubleshooting • Escalating costs due to: – too many software licenses – excessive incident levels and service requests – the need for specialist support skills – excessive management overheads.
  • 5. è www.steria.com Steria: RightApps Management | 5A unique solution At Steria, it is our business to develop IT solutions that support your organisation, transform your business when requiredthat moves with you and add value every step of the way.You need to know that you can rely on Guaranteed deliveryyour management software to assist your Our expert team works with you andbusiness and deliver value rather than your board to go to the very heart of yourhinder your success. With Steria: RightApps business applications. This collaborativeManagement, we use a highly-skilled process allows us to recommend a rangeand systematic approach to develop a of optimised scenarios that are aligned tothorough understanding of the people, your strategic, operational and budgetaryprocesses and technology that may be requirements. What makes RightAppscausing any deep seated issues. completely unique is that our pioneeringWe have over 40 years’ experience service delivery experience enables ussupporting a vast number of public to guarantee we’ll deliver your desiredand private sector clients with a broad service outcomes, on your terms, withrange of IT services. This expertise has minimal disruption to your business.allowed us to amalgamate extensivemethodology best practice with an in-depthunderstanding of our clients’ businessesto develop our Steria: RightApps model.Having established ourselves as aleading IT player, we have the capabilityand service delivery framework to offera completely flexible approach thatnot only moves with you but assuresquality results and governance.
  • 6. 6 | Steria: RightApps Management è www.steria.comWhy RightAppsManagement?Five steps to ultimate business control The emphasis of RightApps is not only onThe RightApps methodology works aligning application service levels with yourin five modules to articulate, assess, strategic objectives but ensuring that theymodel, transform and then manage continue to support you over time. Thereyour complete applications estate. are numerous, real-world benefits that come from continuous transformation:Keeping track of continual change isdemanding and difficult to govern. The • Improved effectivenesslandscape of your business software is likely – Reduced incidents, raised service levelsto have been shaped by circumstances, – Improved organisational architecturesuch as mergers and acquisitions, or new – Better retention of customers and staffmarket entry, applications being sourceddirectly from vendors, staff turnover – Raised employee productivityand changes to infrastructure that are • Improved efficiencypoorly documented or controlled. – Achieving more for less
  • 7. è www.steria.com Steria: RightApps Management | 7Steria: RightApps Articulate, Assess, Model and Select, Implement, Manage and Optimise.Management Finance ERP Strategy CRM Microsoft Agree aligned Understand and Business drivers objectives. define ‘current state’. SCM Mainframe HR Java ... BI... Functional areas Day-to-day, best in class, Maximise Service optimised service delivery. Technology • ligned with A outputs business Output-based services with outcomes Service guaranteed continuous Commercial model • alue V outcomes improvement. Model options and and cost select best scenario. improvement Best practices Fixed price Tools TM ITIL X Steria Execute selected scenario to initiate transformation. CMMi...
  • 8. 8 | Steria: RightApps Management è www.steria.comStep 1:ArticulateDefining objectives and outcomes Working closely with you to considerThe first step of the RightApps approach the right service outcomes for you:is that we work with you to understand Responsiveness Riskyour critical success factors and key Increase: Increase:performance indicators. We then define • peed of minor change lifecycles from S • Service uptimeIT and applications objectives that request to implementation • ercentage of calls closed at Pprovide clarity on the outcomes youhave ‘articulated’, such as reduced costs • umber of successful organisation‑wide N first line by agreed targetand increased customer satisfaction. software updates Reduce: • Speed of client report production • Unauthorised staff application access Reduce: • umber of incidents by agreed N • nnecessary and/or uncontrolled U target level in year one software changes Cost Customer satisfaction Reduce: Increase: • Number of call outs by agreed target • T customer satisfaction rating I • Backlog of IT issues above agreed target • Need for helpdesk support Reduce: Increase: • ailure to drive appropriate change F • Return on applications investment based on customer responses
  • 9. è www.steria.com Steria: RightApps Management | 9Step 2:AssessWeighing the alternativesThe purpose of the second ‘assess’ stage Portfolio Processof RightApps is to understand the current assessment assessmentApps and IT landscape identify criticalkey success factors and main levers thatwill better suggest potential scenarios Business ITbased on the relevant business drivers. alignment Sourcing ITThe objectives defined in the ‘articulate’ alignmentphase are used as a basis to investigate Application valuea range of models in terms of: assessment1. current state of your the software configuration Program portfolio2. available technology Quality assessment3. best practice for service management. assessmentThis evaluation recognises opportunitiesand defines potential issues through Usabilitythe use of the specifically designed BI assessment assessmentRightApps methodology.
  • 10. 10 | Steria: RightApps Management è www.steria.comStep 3:Model and SelectSculpting an effective scenario Collaborative consensus Working together to select a modelOnce a range of suitable scenarios have Based on this information, this third in line with strategic objectives:been generated they are presented to your phase of RightApps serves to provide your Adaptabilityinternal board for their input and assessment. board with the opportunity to review the • Improved responsiveness various models to assess which is the most • Tactical agility efficient, practical and best achieves theExamples of Steria RightApps Value desired outcomes in line with your strategicManagement model objectives. This joined up approach is used • Lower costspecifications may include: to agree and ‘select’ the definitive scenario. • Better outcomes• ontinuation, improvement or C replacement of existing applications. Quality• hange in infrastructure, such as moving C • Higher quality of service on-site, off-site, to the Cloud, etc. Lower risk• Cost and service level options. • Effective security• Industrialised tools and processes. • Predictability• Alternative delivery model blending.
  • 11. è www.steria.com Steria: RightApps Management | 11Step 4:ImplementEffortless transformation The implementation phase may include Working together to transformOnce you have selected a scenario that is a removing unnecessary management your applications estate:suitable financial, strategic and operational software to reduce costs or creating • odernisation of legacy applications Mfit; step four of RightApps is to develop and efficiencies by adapting existing applications improves return on investment.implement the agreed transformation plan. and processes. Whatever your agreed • oftware rationalisation and S model, we ensure a smooth transition andHaving taken a detailed view of your IT standardisation reduces complexity modernisation with minimal interruptionassets and processes during the initial and increases control. to your day-to-day operations.phases, we will get to work on ensuring • doption of best practice processes Athat you have the right portfolio of and tools improves service quality.applications, correctly trained staff and • eveloping an application sourcing Deffective procedures and tools in place. strategy will reduce costs.
  • 12. 12 | Steria: RightApps Management è www.steria.comStep 5:Manage and OptimiseReliable and flexible With RightApps, we do not hold you to We are committed to our clients’ successongoing support a static regime or fixed methodology. We and so we guarantee to deliver yourThe Steria: RightApps Management understand that the only way to align required service outcomes. Steria: RightAppsmethodology supports transformation; strategy and uncertainty is to deliver outcome Management flexes with the ever-evolvingenabling your business to continually adapt in based services that are targeted on strategic needs of your business; balancing continuousa secure and practical manner. objectives. We achieve results through transformation with steady state best continuous transformation programmes practice and service quality.The final phase is one of ongoing review where quality is assured by a balanced blendto manage and optimise your application of service catalogue, tiered services andestate. Once new software has been excellence in tactical operations.implemented, it is incorporated into the runtime management stage and rapidly benefitsfrom our industrialised delivery capability andtailored consultancy services.
  • 13. è www.steria.com Steria: RightApps Management | 13The Steria effect Steria: RightApps Management combines a range of Steria expertise, skills, techniques, methods, processes and experience.This range of attributes creates a unique agility and strategically to maintain execution – mplements best practice service Ioffering that enables customers to combine in line with strategic direction. This ensures: management controls that reduce theadaptability and evolution with steady-state • Effective responses to incidence of change-induced problems.guaranteed outcomes and service levels. market opportunities. • Improves service levels.This enables: – Standard processes to – Bases service levels on business need.• Improved business alignment. support adaptability. – Guarantees service outputs. Transformation in line with strategies, – – Stability – not rigidity. Steria: RightApps Management starts opportunities and business drivers. Complex application estates can easily with the business requirement. Using our – Execution in line with strategy become inert and difficult to change. proprietary PAM 2.0 assessment service, and operational demands. Steria: RightApps Management implements service level needs can be determined,Most businesses are in a state of permanent standard ITIL based management processes based upon business demands. In run timetransformation as they continuously evolve and respect CMMI development processes. operations, these guaranteed SLAs arein response to commercial, political and These processes provide a stable framework monitored and measured using Steria’s STARSenvironmental changes. Applications must within which change and evolution can be monitoring service.support transformation, delivering a steady- managed in a controlled and rapid way, Furthermore, our experience shows thatstate, run time service whilst adapting to a helping responsiveness and time to market Steria: RightApps Management can helpconstantly evolving portfolio of applications. and thus: reduce support costs by up to 35%.Steria: RightApps Management is driven by • Reduces the risk of change.business needs and provides a stable and – nsures predictable outcomes to Eadaptable platform, which supports business enhance the rate of success andneeds both tactically to enable short term reduce risk.
  • 14. 14 | Steria: RightApps Management è www.steria.comWhy Steria? Steria is the only organisation to currently guarantee service delivery outcomes and base their commercial modelling against those same guarantees; providing you with stability, predictability, reduced costs and complete peace-of-mind. While our competitors provide assessment Quality is at the heart of everything we services that are run once, then simply do at Steria. Not only are we ISO 27001 maintained, our service is noticeably different. certified but we have reached CMMI level It is a process of continual transformation, 3 in Europe and CMMI level 5 in India. We which is a distinctive service that makes a pride ourselves on our innovation which real difference to your business; aligning has seen us co-author the industry leading applications with business imperatives. Information Technology Infrastructure We have over 40 years’ experience Library (ITIL®) and Prince packages. supporting public and private sector Steria is a Cloud-ready organisation. This clients and are currently managing combined with our open and pragmatic 200 complex transitions and contracts approach to your service delivery needs supported by over 4,000 professionals. allows you to rest assured that you have Our Global Delivery Model has enabled complete IT flexibility and can face future us to deliver off-shore services to Europe transformation requirements head-on. from India since 1989. This industrialised capability, which has been delivered via an established integrated model for the past 14 years, provides you with reduced costs and assured expertise.
  • 15. è www.steria.com Steria: RightApps Management | 15Be in control of Talk to our team today about assessing, transforming and managing your applications estate.your next business Call +33 1 34 88 60 00, email rightapps_enquire@steria.com, or visit www.steria.com/rightappschallenge
  • 16. For further information about our services visit www.steria.comAbout Steria: www.steria.comSteria delivers IT enabled business services which help organisations in the publicand private sectors operate more efficiently and profitably. By combining anin-depth understanding of our clients’ businesses with expertise in IT andbusiness process outsourcing, we take on our clients’ challenges and developinnovative solutions to address them. Through our highly collaborativeconsulting style, we work with our clients to transform their business, enablingthem to focus on what they do best. Our 20,000 people, working across16 countries, support the systems, services and processes that make today’sworld turn, touching the lives of millions around the globe each day.Founded in 1969, Steria has offices in Europe, India, North Africa and SE Asiaand a 2011 revenue of €1.75 billion. 21 percent of Steria’s capital is owned by itsemployees. Headquartered in Paris, Steria is listed on the Euronext Paris market.43-45 Quai du President Roosevelt Steria is committed to supporting a sustainable world andF-92782 Issy-Les-Mouilineaux cedex, France is Certified Carbon Neutral for Flight and Fleet TravelTel: +33 1 34 88 60 00 © Steria GISL_SRA01/July 2012

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