Dell and PMI event: Skills to help the non-profit sector - Social Media in Volunteering


Published on

Leveraging the potential of utilizing Social Media with non-profit, volunteering organizations. Presented on 18/09/13 at Dell Limerick, Ireland.

Published in: Business, Technology
  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

Dell and PMI event: Skills to help the non-profit sector - Social Media in Volunteering

  1. 1. Social Media in Volunteering Leveraging the potential Stephen Jio - Dell 18/09/13 - Limerick
  2. 2. “Social media isn’t the end-all- be-all, but it offers marketers unparalleled opportunity to participate in relevant ways.” Matt Dickman
  3. 3. 3 stephenjatdell 9/16/2013 Dell and Volunteering • More than half of Dell team members globally participate in community service projects • Dell global team members volunteered more than 700,000 hours in their communities last year. • Participation in community service activities with more than 15,000 charities in 60 countries.
  4. 4. 4 stephenjatdell 9/16/2013 Dell’s Social Media & Community History 2013
  5. 5. 5 Confidential 9/16/2013 “Social media is your opportunity to reach a massive number of people with transparency, honesty, and integrity.” Brian E. Boyd Sr
  6. 6. @stephenjatdell6 9/16/2013 Courtesy of Social Media: The opportunity
  7. 7. 7 “One of the greatest challenges companies face in adjusting to the impact of social media, is knowing where to start.” Simon Mainwaring
  8. 8. 8 Create a complete strategy that aligns with your Brand. • Identify, Define Objectives, strategy, audience and policy • Train Staff for self-empowerment • Listen to the Community • Engage and Act consistent with your brand • Quantify results, tie back in to your objectives @stephenjatdell BUILD EXECUTE Social Media: Build, Execute & Measure MEASURE
  9. 9. 9 @stephenjatdell Objectives • What do you want to accomplish with Social Media – Volunteer drive – Donation appeal – Generate discussion – Gaining an understanding of the perception of your brand – Driving traffic to your website – Commitment to the cause – Emergency outlet Your roadmap to what you want to achieve
  10. 10. 10 @stephenjatdell Strategy • Have a clear set of objective that includes: – What you want to accomplish with Social Media – How you will support the programme internally – Where you will initially focus your efforts – What your 5-year roadmap for Social Media looks like – What is your budget and does it align with what you want to do
  11. 11. Focus on your audience • Social demographics – Look at the social properties that align to your target customer – Understand the behaviour of your target customers on Social Media stephenjatdell11 Courtesy of Random Social Media rarely work, however when it does…
  12. 12. @stephenjatdell12 9/16/2013 Policy Build: What needs to be in your policy for employees • Create a policy for Social Media that includes: – Transparency – Accountability – Procedures and Training – Protection of Confidential Information – Reporting and Investigation – Discipline – And above all honesty • Also need to ensure that you have a governance process to support the policy Social Media Policy HR enforceableEthics aligned PR input SMT buy-in
  13. 13. 13 @stephenjatdell • Training is essential • Clearly sets out the principles of listening and engaging • Puts processes in place to execute • Principles • Policy • Governance • Allows for ALL employees to participate • Minimises risk and exposure for a company • Also for agencies and contract workers Training Build: Empowering the masses!
  14. 14. 14 Confidential 9/16/2013
  15. 15. 15 @stephenjatdell Brand Reputation Product Evaluation Potential Issues Instant Feedback Queries on Product/Services Support Customer Stories Peer to Peer Influence Comments Sales Lead Generation 27,000 posts daily about Dell Execute: Why you need to Listen!
  16. 16. 16 Confidential 9/16/2013 "We used Twitter as a way to thank volunteers and people who donated to our cause. Anytime we can engage with people who touch us, we do.” Rev. Jeff Putthoff, Executive Director, Hopeworks ‘N Camden
  17. 17. 17 @stephenjatdell • Transparency is key • 2 types of business profiles – Company – On behalf of Company › @stephenjatdell • Always disclose you association – Even with personal social profile › #IworkforDell Profile Execute: Don’t hide your association!
  18. 18. 18 Confidential 9/16/2013
  19. 19. 19 @stephenjatdell • Engagement doesn’t mean responding to everything! • Do not use to neutralise or argue a dissenting opinion • Look for landmines • Think before you post, the delete button doesn’t work …and don’t Tweet when you’re in a bad mood Execute: Engagement, food for thought
  20. 20. 20 @stephenjatdell • When you tweet for a company you ARE the company • Forget the delete button – once its posted, its permanent #Fail
  21. 21. @stephenjatdell21 16/09/2013 Quantify • Brand Health – Net Promoter Scores, Social Net Advocacy • Customer Satisfaction (Social Support) – Within the Social environment, community responses • Conversion (User Content) – Customer reviews, user generated content • Consideration – Effectively driving traffic to • Revenue – ‘Social’ associated purchases, indirect and direct attributed Resource: Econsultancy -The State of Social Report 2011 The most important metrics in assessing Social Media
  22. 22. 22 @stephenjatdell 9/16/2013 Putting it all together…
  23. 23. 23 stephenjatdell 9/16/2013 Dell Social Innovation Challenge With more than $350,000 in Prizes and Awards, the Dell Social Innovation Challenge identifies and supports promising young social innovators who dedicate themselves to solving the world's most pressing problems with their transformative ideas • In 2012 over 250,000 student from 105 countries created profiles in DSIC • 1,570 innovations were submitted • 400 formal business plans were submitted • Crowdsource voting in preliminary rounds
  24. 24. Irish Cancer Society and Dell Irish Cancer Society: Daffodil Day • Key component in an overall campaign • Promotes association with event and Dell Ireland • Dell Ireland Twitter trending in Ireland during event • Created mobile app @stephenjatdell24
  25. 25. (PRODUCT)RED™ and Dell • Leveraging Social channels, including YouTube to feature special edition designer lids that were specially commissioned for (PRODUCT)RED • Social challenge for a themed design that would be used as a flagship lid for Dell. @stephenjatdell25
  26. 26. @stephenjatdell26 9/16/2013 A recent Red Cross survey reveals: • Online news is the 3rd most popular source of information during an emergency • A quarter of the general public would use Social Media to let loved ones know they are safe American Red Cross and Dell Specifically, the Digital Operations Centre helps the Red Cross: • Source additional information from affected areas during emergencies to better serve those who need help; • Spot trends and better anticipate the public’s needs; and • Connect people with the resources they need, like food, water, shelter or even emotional support.
  27. 27. "Engaging in honest, direct conversations with customers and stakeholders is a part of who we are, who we've always been." - Michael Dell @stephenjatdell27
  28. 28. Thank you @stephenjatdell ALIENWARE AURORA