0
Growth Hacking
Lean Marketing for Startups
How to get free traffic to your website
Put content up on Slideshare
Answer questions on Quora
Answer questions on Quora
Edit Wikipedia
Cheat your way onto the Hacker News homepage
Cheat your way onto the Hacker News homepage
Start a Meetup
Post on Craiglist
Teach on Skillshare and at General Assembly
Get on email newsletters
(submit here and here)
Go to events
Update your email signature
Dave McClure’s Marketing Channels
But none of that really
matters...
PS: I love you. Get your free
e-mail at ???
”
“
In 1996 co-workers Sabeer Bhatia and
Jack Smith planned to start JavaSoft
They were afraid
their boss might
read their emails
They were afraid
their boss might
read their emails
So they built a web-
based email system
...and so was born
They raised
$300,000 from
investors
But Hotmail’s launch was
unimpressive
July August
Their growth strategy was to buy
billboards and radio ads
But investor Timothy Draper
had a better idea
Put ‘PS: I love you. Get your
free e-mail at Hotmail’ at the
bottom of each e-mail.
”
“
July September
Within hours, Hotmail’s growth
took the shape of a classic
hockey stick curve
July September
They started averaging 3,000
new users a day
July September November
Within 6 months, they were up
to 1 million users
July September November January
Five weeks later, they hit the 2
million user mark
In one case, Bhatia sent an
email to a friend in India
In one case, Bhatia sent an
email to a friend in India
within 3 weeks Hotmail
had 300,000 users there
July September November January March May July September November
When they sold to Microsoft 1.5 years
after launch, Hotm...
July September November January March May July September November
When they sold to Microsoft 1.5 years
after launch, Hotm...
This story is not an anomaly
Why did these
companies succeed
when everyone else
failed?
Mattan Griffel
Founder & CEO, The Front Labs
Partner, Grow/Hack
THE
FRONT L
A
BS
I run the world’s first growth hacking ag...
What we’re going to cover today
What Is Growth Hacking?
The Science of Growth Hacking
Notable Growth Hacks
This is adapted from posts by Dave McClure,
Andrew Chen, Noah Kagan and others, as well as
from my own experience
Most startups find themselves facing the
same problem
They build a product that no one ends up using
Say your startup has
an idea
You assemble a team
and start building
Six months later, you have a
product you're happy releasing
When that day finally comes,
you launch and…
When that day finally comes,
you launch and…
nothing happens.
You get a writeup on TechCrunch
and several thousand users
You get a writeup on TechCrunch
and several thousand users
(But most of them stop using it after a few days)
July September November January March May July September November
Nothing like the tremendous
viral growth you were
antici...
What do you do?
You’re in the trough of sorrow, my friend
TechCrunch
of Initiation
Wearing Off
of Novelty
Trough of
Sorrow
Releases of
Imp...
Continuing to ship new features
is the worst thing you can do
It compounds what the real problem
was in the first place, which is that
you don't know what's wrong
Enter the growth hacker
What the fuck is
Growth
Hacking ?
Growth hacking is a set of
tactics and best practices for
dealing with the problem of
user growth
Viral growth
Viral growth
Landing page optimization
SEO
Product management
Email marketing
Analytics
Behavioral economicsPR
Onboarding
...
Most companies only
track three things
Traffic
Revenue
Users
Phase 1 Phase 2 Phase 3 Phase 4 Phase 5
Get
traffic ? Get
users ? Profit
Those metrics
aren’t very helpful
Those metrics
aren’t very helpful
(The magic is what happens in between)
The key is to map out the user
lifecycle for your product
SEO
PR
SEM
Viral
Blogs
Email Contests
Partnerships
ACQUISITION
SEO
PR
SEM
Viral
Blogs
Email Contests
Partnerships
ACQUISITION
Acquisition = getting people
to come to your site
SEO
PR
SEM
Viral
Blogs
Email Contests
Partnerships
ACQUISITION
ACTIVATION
SEO
PR
SEM
Viral
Blogs
Email Contests
Partnerships
ACQUISITION
ACTIVATION
Activation = getting people to sign up for
anything that could lead to a repeat visit
SEO
PR
SEM
Vi...
ACQUISITION
ACTIVATION
RETENTION
SEO
PR
SEM
Viral
Blogs
Email Contests
Partnerships
ACQUISITION
ACTIVATION
RETENTION
Retention = getting users
to become active
SEO
PR
SEM
Viral
Blogs
Email Contests
Partners...
ACQUISITION
ACTIVATION
RETENTION
REVENUE
SEO
PR
SEM
Viral
Blogs
Email Contests
Partnerships
ACQUISITION
ACTIVATION
RETENTION
REVENUE
Revenue = monetizing active users
SEO
PR
SEM
Viral
Blogs
Email Contests
Partnersh...
ACQUISITION
ACTIVATION
RETENTION
REFERRAL
REVENUE
SEO
PR
SEM
Viral
Blogs
Email Contests
Partnerships
ACQUISITION
ACTIVATION
RETENTION
REFERRAL
REVENUE
Referral = getting active
users to refer others
SEO
PR
SEM
Viral
Blogs
E...
ACQUISITION
ACTIVATION
RETENTION
REFERRAL
REVENUE
The lean marketing funnel
(It kind of looks like a teacup)
Let’s see it
in action
You hear about Quora after
your friend posts a question
from Quora to TwitterAcquisition
After reading the page
you decide to create an
account
Acquisition
Activation
...a few days go by
Acquisition
Activation
You get a weekly digest
email with questions and
links back to the site
Acquisition
Activation
Retention
Once you’re back, Quora
encourages you to read
related questions
Acquisition
Activation
Retention
And share interesting
questions through
Twitter and Facebook
Acquisition
Activation
Retention
Referral
Quora doesn’t
currently make money
Acquisition
Activation
Retention
Referral
Revenue
Each step of the LMF
corresponds to a user state
The growth hacker’s job is to figure out how
to move users from one state to the next
Creates an account Visits again late...
You need to measure conversions at each step
Acquisition Activation Retention Revenue
1752
174
1744
10% 30% 30%
Dave McClure’s example conversion metrics
Mixpanel and KISSmetrics are great for analytics
At first your numbers will be really shitty
Acquisition Activation Retention Revenue
0317
1744
1% 18% 0%
Acquisition Activation Retention Revenue
0317
1744
At first your numbers will be really shitty
Focus here
1% 18% 0%
At first your numbers will be really shitty
Acquisition Activation Retention Revenue
017
174
1744
10% 10% 0%
Don’t focus on
acquisition if your
activation rate is 1%
Growth hackers have developed
tactics for optimizing the funnel
Measure the quality of traffic sources
Design landing pages to convert better
Tweak onboarding to improve activation and retention
Get people to come back using email
Social integration to get people to share
Identify companies that focus on
optimizing and try to learn from them
Not every growth hack will
work for your company
How do you run a proper
experiment?
Divide users into a control and a test group
Divide users into a control and a test group
Control Test
Run your change on the test group and measure
the difference between the two groups
Control Test
This is often called an A/B test
Growth hackers
experiment a lot
Highrise wanted to
test out different
homepages to see if
they could increase
account signups
So they created a
“long-form sales
letter” page
And ran an A/B test
Original Design Long-form Design
Homepage
traffic
Can you guess the
results?
Original Design Long-form Design
The long-form
design saw a 37.5%
increase in account
signups
37.5%
Original Design Long-form Design
Then they created a
personal testimonial
page
Long-form Design
And ran another A/B
test
Person Design
It performed even
better than the long-
form page
Person Design
102.5%
37.5%
Long-form Design
But the person
design was shorter
and had much less
information Person Design
102.5%
37.5%
Long-form Design
So they added more
information to the
bottom
And ran another A/B
test
Person Design
Long Form
Person Design
It turned out that
adding more
information made it
perform worse than
the original design!
Person Design
102.5%
Long Form
...
But that’s not where
testing ends...
Unbounce is an amazing tool for easily
creating and testing landing pages
Use promo code mattanfree3
for 3 months free
Testing applies to
product features too
Vanity and A/Bingo are testing
frameworks for Ruby on Rails
Measure the lifetime effect of a change
Acquisition Activation Retention Revenue
1752
174
1744
10% 30% 30%
Version A 1744 ...
From Dave McClure’s Startup Metrics for Pirates
Most tests results
are not as conclusive
as the ones by Highrise
Growth hackers often need to
perform 15-20 tests per week
to find 1-2 improvements
Getting users to the
AHAMOMENT
What’s the one core activity
of your product?
What’s the one core activity
of your product?
How can you get people
there as fast as possible?
Keep refining and iterating until you get to
the problem definition that resonates with
the most people, most easily, and ...
Our AHA moment at Twitter was ‘Once a
user follows 30 people, they're more or
less active forever.’
- Josh Elman, ex-Produ...
Notable Growth Hacks
Mint has a landing
page or blog post
for nearly every
personal finance-
related topic
Acquisition:
OKCupid’s OKTrends
Blog created viral
stories by “trading
up the chain”
Acquisition:
BrandYourself kept
their Mashable article
trending for 2 days
by promoting it on
StumbleUpon
Acquisition:
Groupon has two
different pages for
Google vs. Direct
traffic
Activation:
(Footers are good for SEO but
reduce conversions)
Path texts the app to
your phone
Activation:
OKCupid has a “tour
guide” that interacts
with you during the
signup process
Activation:
Dropbox sends an
email when a user
signs up but never
installs the software
Activation:
Eventbrite sends
emails if you’ve been
inactive for too long
Retention:
Path has your friends
do it instead!
Retention:
Path has your friends
do it instead!
Retention:
(Can have a 10x higher
conversion rate)
Facebook integration
makes it really easy
to get people to
share
Referral:
Dropbox,
LivingSocial, and
Appsumo know
incentivization
works well too
Referral:
Quora forces people
to sign up before they
can read answers
Referral:
Growth Hacking
Resources
Watch Dave McClure’s
Startup Metrics for
Pirates
Quora has boards on Growth
Hacks and Growth Hacking
Andrew Chen has
posted a list of notable
growth hackers:
Check out our
posts at
growhack.com
If you’re around NYC
check out my new meetup
Thank you.
Mattan Griffel
mattan@growhack.com
@mattangriffel
Get more growth hacking case studies
at growhack.com/case-stu...
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  1. 1. Growth Hacking Lean Marketing for Startups
  2. 2. How to get free traffic to your website
  3. 3. Put content up on Slideshare
  4. 4. Answer questions on Quora
  5. 5. Answer questions on Quora
  6. 6. Edit Wikipedia
  7. 7. Cheat your way onto the Hacker News homepage
  8. 8. Cheat your way onto the Hacker News homepage
  9. 9. Start a Meetup
  10. 10. Post on Craiglist
  11. 11. Teach on Skillshare and at General Assembly
  12. 12. Get on email newsletters (submit here and here)
  13. 13. Go to events
  14. 14. Update your email signature
  15. 15. Dave McClure’s Marketing Channels
  16. 16. But none of that really matters...
  17. 17. PS: I love you. Get your free e-mail at ??? ” “
  18. 18. In 1996 co-workers Sabeer Bhatia and Jack Smith planned to start JavaSoft
  19. 19. They were afraid their boss might read their emails
  20. 20. They were afraid their boss might read their emails So they built a web- based email system
  21. 21. ...and so was born
  22. 22. They raised $300,000 from investors
  23. 23. But Hotmail’s launch was unimpressive July August
  24. 24. Their growth strategy was to buy billboards and radio ads
  25. 25. But investor Timothy Draper had a better idea
  26. 26. Put ‘PS: I love you. Get your free e-mail at Hotmail’ at the bottom of each e-mail. ” “
  27. 27. July September Within hours, Hotmail’s growth took the shape of a classic hockey stick curve
  28. 28. July September They started averaging 3,000 new users a day
  29. 29. July September November Within 6 months, they were up to 1 million users
  30. 30. July September November January Five weeks later, they hit the 2 million user mark
  31. 31. In one case, Bhatia sent an email to a friend in India
  32. 32. In one case, Bhatia sent an email to a friend in India within 3 weeks Hotmail had 300,000 users there
  33. 33. July September November January March May July September November When they sold to Microsoft 1.5 years after launch, Hotmail had 12 million users
  34. 34. July September November January March May July September November When they sold to Microsoft 1.5 years after launch, Hotmail had 12 million users (There were only 70 million internet users at the time)
  35. 35. This story is not an anomaly
  36. 36. Why did these companies succeed when everyone else failed?
  37. 37. Mattan Griffel Founder & CEO, The Front Labs Partner, Grow/Hack THE FRONT L A BS I run the world’s first growth hacking agency based out of New York City and have helped launch dozens of different products. I've also spoken at various industry events – including at Bloomberg, Internet Week, and Social Media Week – and have been featured in Forbes, BusinessWeek, Mashable and The Next Web.
  38. 38. What we’re going to cover today What Is Growth Hacking? The Science of Growth Hacking Notable Growth Hacks
  39. 39. This is adapted from posts by Dave McClure, Andrew Chen, Noah Kagan and others, as well as from my own experience
  40. 40. Most startups find themselves facing the same problem
  41. 41. They build a product that no one ends up using
  42. 42. Say your startup has an idea
  43. 43. You assemble a team and start building
  44. 44. Six months later, you have a product you're happy releasing
  45. 45. When that day finally comes, you launch and…
  46. 46. When that day finally comes, you launch and… nothing happens.
  47. 47. You get a writeup on TechCrunch and several thousand users
  48. 48. You get a writeup on TechCrunch and several thousand users (But most of them stop using it after a few days)
  49. 49. July September November January March May July September November Nothing like the tremendous viral growth you were anticipating
  50. 50. What do you do?
  51. 51. You’re in the trough of sorrow, my friend TechCrunch of Initiation Wearing Off of Novelty Trough of Sorrow Releases of Improvement Crash of Ineptitude Wiggles of False Hope The Promised Land!
  52. 52. Continuing to ship new features is the worst thing you can do
  53. 53. It compounds what the real problem was in the first place, which is that you don't know what's wrong
  54. 54. Enter the growth hacker
  55. 55. What the fuck is Growth Hacking ?
  56. 56. Growth hacking is a set of tactics and best practices for dealing with the problem of user growth
  57. 57. Viral growth
  58. 58. Viral growth Landing page optimization SEO Product management Email marketing Analytics Behavioral economicsPR Onboarding UX
  59. 59. Most companies only track three things Traffic Revenue Users
  60. 60. Phase 1 Phase 2 Phase 3 Phase 4 Phase 5 Get traffic ? Get users ? Profit
  61. 61. Those metrics aren’t very helpful
  62. 62. Those metrics aren’t very helpful (The magic is what happens in between)
  63. 63. The key is to map out the user lifecycle for your product
  64. 64. SEO PR SEM Viral Blogs Email Contests Partnerships
  65. 65. ACQUISITION SEO PR SEM Viral Blogs Email Contests Partnerships
  66. 66. ACQUISITION Acquisition = getting people to come to your site SEO PR SEM Viral Blogs Email Contests Partnerships
  67. 67. ACQUISITION ACTIVATION SEO PR SEM Viral Blogs Email Contests Partnerships
  68. 68. ACQUISITION ACTIVATION Activation = getting people to sign up for anything that could lead to a repeat visit SEO PR SEM Viral Blogs Email Contests Partnerships
  69. 69. ACQUISITION ACTIVATION RETENTION SEO PR SEM Viral Blogs Email Contests Partnerships
  70. 70. ACQUISITION ACTIVATION RETENTION Retention = getting users to become active SEO PR SEM Viral Blogs Email Contests Partnerships
  71. 71. ACQUISITION ACTIVATION RETENTION REVENUE SEO PR SEM Viral Blogs Email Contests Partnerships
  72. 72. ACQUISITION ACTIVATION RETENTION REVENUE Revenue = monetizing active users SEO PR SEM Viral Blogs Email Contests Partnerships
  73. 73. ACQUISITION ACTIVATION RETENTION REFERRAL REVENUE SEO PR SEM Viral Blogs Email Contests Partnerships
  74. 74. ACQUISITION ACTIVATION RETENTION REFERRAL REVENUE Referral = getting active users to refer others SEO PR SEM Viral Blogs Email Contests Partnerships
  75. 75. ACQUISITION ACTIVATION RETENTION REFERRAL REVENUE The lean marketing funnel
  76. 76. (It kind of looks like a teacup)
  77. 77. Let’s see it in action
  78. 78. You hear about Quora after your friend posts a question from Quora to TwitterAcquisition
  79. 79. After reading the page you decide to create an account Acquisition Activation
  80. 80. ...a few days go by Acquisition Activation
  81. 81. You get a weekly digest email with questions and links back to the site Acquisition Activation Retention
  82. 82. Once you’re back, Quora encourages you to read related questions Acquisition Activation Retention
  83. 83. And share interesting questions through Twitter and Facebook Acquisition Activation Retention Referral
  84. 84. Quora doesn’t currently make money Acquisition Activation Retention Referral Revenue
  85. 85. Each step of the LMF corresponds to a user state
  86. 86. The growth hacker’s job is to figure out how to move users from one state to the next Creates an account Visits again later ???
  87. 87. You need to measure conversions at each step Acquisition Activation Retention Revenue 1752 174 1744 10% 30% 30%
  88. 88. Dave McClure’s example conversion metrics
  89. 89. Mixpanel and KISSmetrics are great for analytics
  90. 90. At first your numbers will be really shitty Acquisition Activation Retention Revenue 0317 1744 1% 18% 0%
  91. 91. Acquisition Activation Retention Revenue 0317 1744 At first your numbers will be really shitty Focus here 1% 18% 0%
  92. 92. At first your numbers will be really shitty Acquisition Activation Retention Revenue 017 174 1744 10% 10% 0%
  93. 93. Don’t focus on acquisition if your activation rate is 1%
  94. 94. Growth hackers have developed tactics for optimizing the funnel
  95. 95. Measure the quality of traffic sources
  96. 96. Design landing pages to convert better
  97. 97. Tweak onboarding to improve activation and retention
  98. 98. Get people to come back using email
  99. 99. Social integration to get people to share
  100. 100. Identify companies that focus on optimizing and try to learn from them
  101. 101. Not every growth hack will work for your company
  102. 102. How do you run a proper experiment?
  103. 103. Divide users into a control and a test group
  104. 104. Divide users into a control and a test group Control Test
  105. 105. Run your change on the test group and measure the difference between the two groups Control Test
  106. 106. This is often called an A/B test
  107. 107. Growth hackers experiment a lot
  108. 108. Highrise wanted to test out different homepages to see if they could increase account signups
  109. 109. So they created a “long-form sales letter” page
  110. 110. And ran an A/B test Original Design Long-form Design Homepage traffic
  111. 111. Can you guess the results? Original Design Long-form Design
  112. 112. The long-form design saw a 37.5% increase in account signups 37.5% Original Design Long-form Design
  113. 113. Then they created a personal testimonial page
  114. 114. Long-form Design And ran another A/B test Person Design
  115. 115. It performed even better than the long- form page Person Design 102.5% 37.5% Long-form Design
  116. 116. But the person design was shorter and had much less information Person Design 102.5% 37.5% Long-form Design
  117. 117. So they added more information to the bottom
  118. 118. And ran another A/B test Person Design Long Form Person Design
  119. 119. It turned out that adding more information made it perform worse than the original design! Person Design 102.5% Long Form Person Design 22.7%
  120. 120. But that’s not where testing ends...
  121. 121. Unbounce is an amazing tool for easily creating and testing landing pages Use promo code mattanfree3 for 3 months free
  122. 122. Testing applies to product features too
  123. 123. Vanity and A/Bingo are testing frameworks for Ruby on Rails
  124. 124. Measure the lifetime effect of a change Acquisition Activation Retention Revenue 1752 174 1744 10% 30% 30% Version A 1744 (100%) 174 (10%) 52 (30%) 17 (30%) Version B 1670 (100%) 100 (6%) 60 (60%) 18 (30%)
  125. 125. From Dave McClure’s Startup Metrics for Pirates
  126. 126. Most tests results are not as conclusive as the ones by Highrise
  127. 127. Growth hackers often need to perform 15-20 tests per week to find 1-2 improvements
  128. 128. Getting users to the AHAMOMENT
  129. 129. What’s the one core activity of your product?
  130. 130. What’s the one core activity of your product? How can you get people there as fast as possible?
  131. 131. Keep refining and iterating until you get to the problem definition that resonates with the most people, most easily, and most emotionally powerful. - Josh Elman, ex-Product Lead at Twitter
  132. 132. Our AHA moment at Twitter was ‘Once a user follows 30 people, they're more or less active forever.’ - Josh Elman, ex-Product Lead at Twitter
  133. 133. Notable Growth Hacks
  134. 134. Mint has a landing page or blog post for nearly every personal finance- related topic Acquisition:
  135. 135. OKCupid’s OKTrends Blog created viral stories by “trading up the chain” Acquisition:
  136. 136. BrandYourself kept their Mashable article trending for 2 days by promoting it on StumbleUpon Acquisition:
  137. 137. Groupon has two different pages for Google vs. Direct traffic Activation: (Footers are good for SEO but reduce conversions)
  138. 138. Path texts the app to your phone Activation:
  139. 139. OKCupid has a “tour guide” that interacts with you during the signup process Activation:
  140. 140. Dropbox sends an email when a user signs up but never installs the software Activation:
  141. 141. Eventbrite sends emails if you’ve been inactive for too long Retention:
  142. 142. Path has your friends do it instead! Retention:
  143. 143. Path has your friends do it instead! Retention: (Can have a 10x higher conversion rate)
  144. 144. Facebook integration makes it really easy to get people to share Referral:
  145. 145. Dropbox, LivingSocial, and Appsumo know incentivization works well too Referral:
  146. 146. Quora forces people to sign up before they can read answers Referral:
  147. 147. Growth Hacking Resources
  148. 148. Watch Dave McClure’s Startup Metrics for Pirates
  149. 149. Quora has boards on Growth Hacks and Growth Hacking
  150. 150. Andrew Chen has posted a list of notable growth hackers:
  151. 151. Check out our posts at growhack.com
  152. 152. If you’re around NYC check out my new meetup
  153. 153. Thank you. Mattan Griffel mattan@growhack.com @mattangriffel Get more growth hacking case studies at growhack.com/case-studies
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