Lloyds Online Doctor Ireland Patient Survey 2014
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Lloyds Online Doctor Ireland launched on the 8th of July 2013 and has 15,000 registered patients as of April 2014. ...
Lloyds Online Doctor Ireland launched on the 8th of July 2013 and has 15,000 registered patients as of April 2014.
Contraception is our most popular area of treatment, representing 76% of all consultations. This is followed by erectile dysfunction (17%) and STI testing (5%). Our patient profile mirrors this trend – over half of all our patients are female and between the ages of 25-35.
How does Lloyds Online Doctor work?
Patients log in to lloydsonlinedoctor.ie and complete a clinical questionnaire relating to their chosen treatment area. The questionnaires are dynamic and substantial – our contraception questionnaire alone has over 30 fields. Once complete, a clinically designed algorithm categorises patients by risk. For instance, a patient with a BMI over 30 and who is also a smoker will have these details flagged on their record. Once categorised, the patient data is sent to our doctors who decide whether it is suitable to issue a prescription. Often they will contact patients for further information – this is done via an online patient record or via telephone. Over time the patient record becomes a useful source of data, building a holistic picture of each patient’s situation.
About this survey
The purpose of this survey is to assess our performance against a number of key indicators, including our ability to communicate effectively and the quality of care that we provide. We asked eighteen questions, based on those asked by the NHS. The survey was sent out to 13,524 registered patients on the 14th of March 2014. This sample includes the 8% of patients who have been refused treatment on clinical grounds. As of the 7th of April we have
received 894 completed surveys, a response rate of over 6%.
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