World Courier


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Welcome to World Courier
an AmerisourceBergen® company

The leader in specialty logistics for global clinical trials delivering fully-integrated GxP-compliant temperature-controlled transport, storage and distribution solutions worldwide in over 10,000 clinical studies.

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World Courier

  1. 1. “World Courier is a provider of premium logistics services and the leading global specialtysupplier of transportation, storage and distribution services for multinational biopharmaceuticalclinical trials.Our service offerings include temperature-controlled & time-critical handling and transportation,temperature-controlled storage & distribution, specialized packaging, and customs brokerageservices. Our services are utilized by over five hundred biopharmaceutical companies, includingeach of the top 50 global players, as well as all major Contract Research Organizations, ClinicalTrial Suppliers and Central Labs.” Presentation created by Stephen Haynes
  2. 2. Presentation Contents• AmerisourceBergen Press Release• World Courier Services• World Courier Network• Depot Facilities• Temperature Range Capabilities• Packaging, Documentation & Labelling• Technology Overview• World Courier Online• World Courier Ground• Quality & GXP• World Courier Webinars• Summary
  3. 3. We are pleased to announce that on March 6, 2012, AmerisourceBergen, a highly regarded North Americanpharmaceutical services provider and Fortune 500 company, signed a definitive agreement to acquire WorldCourier.“After 43 years operating as a privately-owned company, we believe the time is right to turn the page to thenext chapter in World Courier’s development,” says company president and CEO Wayne Heyland. “Our mainpriority throughout this journey was finding a like-minded organization with a close cultural fit, one that wouldpreserve all of the values and elements that have made us so successful in the past and one able to open upnew opportunities for our company and our customers. We are very excited to have found the perfect matchto meet these objectives in AmerisourceBergen.”Under the new agreement, World Courier will continue to function as a separate operating unit withinAmerisourceBergen.“For you, our customers, the transition will be seamless,” says Mr. Heyland. “Nothing has changed. It willremain business as usual as we continue to fine-tune our capabilities and provide you with the highestquality logistics services in the industry.“We thank you for your confidence and trust in our services and for making World Courier the company it istoday − the largest and most successful specialty logistics provider in the biopharmaceutical marketplace.With the backing of AmerisourceBergen, we look forward to continued growth and the opportunity to provideyou with a broader and more enhanced service offering in the future.”
  4. 4. World Courier services• 24 / 7 / 365• Same Day Services• Individual shipment handling on a Next Flight Out basis• Pre-clearance with customs• Dedicated worldwide staff – Local Language / time zones• A FULL range of validated active & passive packaging available across the entire network
  5. 5. World Courier Service options • Direct Drive • Next Flight Out Service • Hand Carry • Air Charter
  6. 6. World Courier UK Offices• Edinburgh• Manchester• Belfast• London• Heathrow• Hythe, Kent (WC Ground)
  7. 7. World Courier NetworkArgentina Hong Kong SingaporeAustralia Hungary SlovakiaAustria India South AfricaBelgium Ireland South KoreaBrazil Israel SpainBulgaria Italy SwedenCanada Japan SwitzerlandChile Malaysia TaiwanChina Mexico ThailandColombia Netherlands United KingdomCroatia New Zealand United StatesCzech Republic Norway UruguayDenmark Paraguay VenezuelaEcuador PeruFinland PortugalFrance PolandGermany RomaniaGreece Russia
  8. 8. Depot NetworkWorld Courier has invested heavily in its investigational drug storagecapabilities.Now with 13 GMP-Compliant depots within the network.Each facility is staffed by licensed pharmacists, operational staff andquality assurance specialists.World Courier currently oversees drugs and materials for approximately1,200 protocols in its storage depots.
  9. 9. Depot Locations Russia China JapanMexico India Singapore Colombia Peru Brazil South Argentina Africa Australia Chile
  10. 10. Depot Design
  11. 11. Temperature Ranges• Ambient• Controlled Ambient +15 º C to +25 º C• Refrigerated +2 º C to +8 º C• Frozen (PCM) -20 º C• Frozen (Dry Ice) -79 º C• Deep Frozen (Liquid nitrogen) -196 º C
  12. 12. Packaging, Labelling & Documentation • Shipping documentation assistance provided by World Courier’s dedicated global team • IATA / ADR certified staff • Dangerous Goods packaging team • Shipment labelling and packaging
  13. 13. Technology Overview Order entry, customer database, and shipment visibility tool Document scanning & attachment management software linked to World-STAR A clinical trial logistics management tool that can proactively anticipate and prevent costly transportation problems. Global operations database of import and export requirements
  14. 14. World Courier Online• CRC (Customer tracking and resource centre)• Online order entry (OOE) system• Immediate confirmation of collection & delivery• Automatic E-mail Alerts / Shipment Status• Immediate updates and full web based visibility of consignment status• Worldwide Operations Alerts• Searchable Global Holiday List Database• Interactive Forms and Customs Documents• Specialized E-Tools and Resource Links
  15. 15. World Courier Ground (Europe) Ltd.Single & twin temperature controlled trailer units fitted with rollerbeds to handle RKN and RAP Envirotainers.Sprinter vans with 4 & 6 euro pallets capacity.Independently tested and qualified vehicles to ensure industry-leading thermal performance standards.Remote temperature monitor download and transmission capabilityfrom the vehicle at point of delivery.
  16. 16. Quality & GxPRegulated Agent statusMaking cargo “known cargo” via hand search bypassingairline security.ISO14001 CertifiedEnsuring our Environmental responsibilities are met.ISO9001 CertifiedQuality management systems ensuring that our client requirementsare carried out.TSA Cargo Screening100% cargo X-ray screening prior to handing to Airlines – allowingfor shorter cut off timesGxPGood Practice quality guidelines and regulations used in many fields,“GxP” is designed to ensure product safety and integrity throughoutthe manufacturing, control, storage and distribution phases.
  17. 17. World Courier WebinarsWorld Courier’s ongoing informational series on pharmaceuticallogistics, continues to provide complimentary Webinars.Each Webinar covers relevant logistic obstacles facing cold chaintransportation.With a targeted audience ranging from : CEO/President/Chairman/Executive Director Clinical Operations Logistics/Distribution Project Management Purchasing/Procurement Supply/Purchasing/Sourcing / Outsourcing ManagementAll Webinars are hosted by Business Review and a back catalogueof previous presentations can be found on the World CourierWebsite.
  18. 18. World Courier Summary• All inclusive service ( including assistance with paperwork, customs pre clearance, VAT tax / duty pre payment )• All door–to–door delivery• Fastest delivery globally• Expertise in handling complex documentation and regulatory requirements• Over 137 company owned offices worldwide, operating 24 hours a day, 365 days a year• Immediate confirmation of collection & delivery• Pick-ups & deliveries at your convenience
  19. 19. “Our investment in our expanding global office and depot infrastructure andtrained staff– remains unparalleled in the specialized courier industry and gives our customers the local “edge” they need to bring in their international studies, research, or product development work on time and within budget.” Stephen Haynes World Courier (UK) Ltd 12th Floor Business Development Manager 25 Farringdon Street London. EC4A 4AB Tel: +44(0)20 77171400