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Group Project for Company Creation

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This project was to "Create a Company" and all the ins and outs that come with it! We learned a lot in this Customer Service class. Cincinnati State 2011.

This project was to "Create a Company" and all the ins and outs that come with it! We learned a lot in this Customer Service class. Cincinnati State 2011.

Published in: Education, Business
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  • 1. SBS DELIVERY SOLUTIONS Scott – Ben – Stephanie
  • 2. MISSION STATEMENT  We dig deep to truly understand your unique business needs to provide you with a delivery plan that works best for your business. We appreciate long term relationships with our clients ensuring their continued success. Our team is the “best of the best” having all worked with small startups to large corporations. We know running a successful business can take a lot of money and time so we want to save you both, by providing expertise in shipping your products to your customers in a timely fashion.
  • 3. What We Do  SBS Delivery Solutions exceeds in B2B Shipping of office supplies
  • 4. Our Employees  We exceed in B2B Shipping of office supplies  Our Office consists of, 10-15 Office Executives  (Duties: Customer Service, Proposal, Accounting and Administrative Assistants)  Subcontract Out Delivery Agencies
  • 5. After the Sale  After a sale has been made our customer service department will be in charge of sending out a Thank You email to the company  Another follow up email will be sent after the product has been delivered.  In this email will be the option for our customers to fill out the Customer Feedback Form.
  • 6. Customer Feedback  It is important to make all customers happy at all times. In order to know our customers are happy, we send them cards with their packaging to give us feedback.  We also send them an email for an online survey and we receive our feedback immediately.
  • 7. A+ Customer Service How We Provide… Value – Taking care of your package is the same as taking care of our own. Planning and measuring how long and just how carefully we will deliver your products to you. Information – Our website provides our customers with all the necessary information: Cost, Shipping and Tracking. Speed – Giving our customers the “Calculate Tool” on our website, giving them an estimated time frame of their shipping date. (Average 1-3 Days) Convenience – From the website to your company’s doorstep, we take the “behind the scenes” steps to make sure you don’t have to!
  • 8. Hoopla and Fun!!!  Every Friday the 13th we will have “Pirate Day” in the office. Where all employees are to dress as a pirate, etc and we will end at 3pm and have a few team building games and food.  All Admins are to see that meetings and conferences are pushed to the next business day.
  • 9. Customer Service Contact Points  Contact 1: “Contact us for more information” – info@ sbsdelivery solutions.com  Contact 2: The Administrative Assistant answers the incoming calls. Answers the questions, or take a message. Admin directs the call to the appropriate employee. Accounting Department Proposals Sales Representative Administrative Assistant
  • 10. ABOUT US SHIP TRACKING AREAS CONTACT US SBS Delivery Solutions Powerful Delivery Solutions for your Business Site Map Customer Service Forms Gov't Services Careers Privacy Policy Terms of Use CREATE ACCOUNT LOGIN We dig deep to truly understand your unique business needs to provide you with a delivery plan that works best for your business. We appreciate long term relationships with our clients ensuring their continued success. Our team is the “best of the best” having all worked with small startups to large corporations. We know running a successful business can take a lot of money and time so we want to save you both, by providing expertise in shipping your products to your customers in a timely fashion. FIND US ON:
  • 11. Site Map of Web Page
  • 12. GREETING THE CUSTOMERS  How to Say Hello, and Mean It.
  • 13. When greeting a client in person:  Greet them with a firm handshake, eye contact and a friendly smile. Introduce yourself and your role in the company and how you will be helping them  (i.e. when going into a meeting).
  • 14. When answering the phone:  Example – “SBS Delivery Solutions, this is Sally, how may I direct your call?” Be sure to answer the call with a smile and a positive attitude.  If you cannot do this, please use our call forwarding system to send the call to the next available employee, pack up your desk and find the door. There is no excuse for your bad day to cause negative feedback on our clients. Period.
  • 15. Ice Breakers:  Find the F’s  “FINISHED FILES ARE THE RESULT OF YEARS OF SCIENTIFIC STUDY COMBINED WITH THE EXPERIENCE OF YEARS.”  This is a poster located at the far end of the conference room, a great way to “break the ice” before starting a meeting with clients!  (There are 6 F's in the sentence. One of average intelligence finds 3 of them. If you spotted 4, you're above average. If you discovered 5, you can turn your nose at most anybody. If you caught 6, you are a genius)
  • 16. Dress Policies  We are an internet based company. We feel that the “Business Casual” look is the best for our employees and our productivity.  No ripped clothes, extra tight clothing, revealing, proactive, or suggestive words, images, etc.
  • 17. Engaging the customer “right away”  Our Website is our landing page and usually the first place that our clients/customers will see when they are looking for our prices, etc.  A FAQ’s page and a contact us page including our phone number, email, Facebook, Twitter, and address as well as customer testimonials and areas of delivery.

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