1. Stephani D. Rigsby, CMAA, CEHRS, CBCS
8276 Pruett Road, Hixson, TN 37343
Cell: 423.903.3887 rsj30715@gmail.com
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KEY QUALIFICATIONS
* Diverse and increasingly responsible administrative experience
* Highly-skilled in greeting customers and answering phone calls
* Proven ability to handle multiple, competing priorities in an effective manner
* Thorough knowledge of written English; grammar, spelling, vocabulary and punctuation
SPECIAL SKILLS
* Customer service and organizational skills in a medical
setting
* Medical appointment scheduling
* Telephone techniques for the medical office
* HIPAA trained and compliant
* Medical terminology and abbreviations
* Patient demographic and insurance information
* Prepare and maintain medical records
* Insurance verification and referrals
* CPT-4, HCPCS, ICD-9 and ICD-10 codes
* Medical documentation guidelines
* CMS-1500 claim forms and insurance verification
* Familiar with most third-party payers
TECHNICAL EXPERTISE
* Electronic Health Records Software: Practice Partner and e-clinical Works Billing and Coding Software: Medisoft
* Office Equipment: Fax machines, photocopiers, PABX systems, and general office equipment
* Computer: Spreadsheet, word processing, database management, typing speed: 50 WPM
* MS Office: Word, Excel, PowerPoint and Publisher
PROFESSIONAL EXPERIENCE AND EDUCATION
Liver and Gastroenterology Center, Chattanooga, TN May 2014 – January 2015
Dr. Jay M. Philippose and Sally Shevlin, PA-C
* Patient Check-in/-out
* New patient registration
* Document scanning
* Appointment setting
* Telephone protocol
* Collect copays/coinsurance
* Appointment reminder calls
* Process incoming referrals
* Surgery scheduling
procedures/documentation
* Outpatient procedure scheduling
* Instruct patients in surgery
preparation
* Process referrals to other Physician
offices
* Liaison between offices and
facilities
* Charge entry
* Insurance verification
* Insurance Claims
* Code office visits/surgeries
* Bill Patient Fees
* Insurance Precertification
* Daily Insurance Eligibility Report
* Collections
Academy of Allied Health Careers, Chattanooga, TN September 2013 – March 2014
2014 Certified Billing and Coding Specialist (CBCS)
2013 Certified Medical Administrative Assistant (CMAA)
2013 Certified Electronic Health Records Specialist (CEHRS)
Dallas Bay Baptist Church, Hixson, TN August 2012 – Current (as needed)
Receptionist (Volunteer)
Parkland Baptist Preschool, Winter Haven, FL October 2009 – December 2010
Receptionist (Volunteer)
First Baptist Church, Lake Alfred, FL October 2001 – July 2009
Director of Music and Education
Shamrock First Baptist Church, Haines City, FL May 1998 – August 2001
Director of Music, Ministry Assistant
Waldron Chiropractic D & D Tree Farm Barnett Bank
