Your underpinning knowledge is your understanding of the theory behind the practical skills required.
The online multiple choice exam will test your knowledge outlined in the five learning outcomes.
Theory - Plan and cost for hardware acquisition
Explain the purpose and use of hardware
Explain the purpose and uses of peripheral devices
Explain the purpose and use of drivers and codecs
Explain the purpose and use of surge protection devices and uninterruptible power supply (UPS)
Describe how to prepare and set up a computer for use including basic input/output settings (BIOS) where necessary
Describe the tests necessary to ensure that a specification is met
Review the features and settings of hardware to improve economy, efficiency and performance
State the faults that can occur in setting up a new computer.
Theory - Plan and cost for software acquisition
Explain the benefits of customisation within and between applications
State the faults that can occur when installing applications
Identify and describe appropriate help resources
State the benefits of testing newly installed applications
Explain the need to comply with application End User License Agreement (EULA) with reference to copyright
Describe the problems associated with uninstalling applications whilst maintaining system integrity
Explain the need to ensure planned hardware upgrades are compatible with existing hardware
Identify training methods that could be employed to ensure that users are able to use the new applications effectively and recognise skill gaps and learning needs eg CDROMS, mentors, group training sessions etc.
Theory - Plan, use and maintain files and directory structures on networks
Explain the purpose and use of file attributes and file compression and expansion techniques
Explain the purpose and use of access rights/permissions
Explain the purpose and use of username/passwords in terms of security and how they can be used
Explain the purpose and use of back-up systems
Describe the media options available for back-up systems
Explain the importance of using ’off site‘ storage
Explain the purpose and use of file extensions and file associations
State the methods of recovering backed-up material
Explain the purpose and use of application based facilities for system diagnosis and virus checking
Explain the need to maintain applications with regular supplier upgrades
Explain the need to maintain system integrity at all times
Theory - Use networks to gather, collate and distribute information
Identify the main hardware components of a network including servers and terminals, PCs and peripherals
Describe and explain the benefits and limitations of peer to peer networks and server based networks including the effects of data transmission speeds over the network in connection with connection type, architecture and peripheral connections
Explain the need to maintain an audit of system and applications material to comply with licensing
Identify and explain the conventions for the use of email and browsing on intranet/Internet
Explain the following terms: Local Area Network (LAN); Wide Area Network (WAN); domain; network operating system; protocol, firewall; proxy server.
Theory - Identify health and safety issues and good practice
Identify what creates a good working environment (ergonomics) and good practice
Identify good health and safety precautions
Identify injuries common in a bad working environment due to poor usage
Identify cleaning precautions related to ICT equipment
Identify what constitutes a hazard and what action should be taken.