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Dynamics dialer overview

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The only embedded dialer for Microsoft Dynamics CRM

The only embedded dialer for Microsoft Dynamics CRM

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  • 1. Dynamics DialerAutomation for telephonecalling campaigns.… embedded in MicrosoftDynamics CRM
  • 2. Dynamics DialerWhat is Dynamics Dialer ?• A dialer embedded in Microsoft Dynamics CRM.• Preview, progressive or predictive.• Blend inbound and outbound calls.• Dialer toolbar.• Manage no-answers, busies, re-schedules, callbacks• Dialing strategies for best contact rate.• Do-not call lists and compliance• Campaign Management• Reports• Realtime display (dashboard)All embedded in Microsoft Dynamics CRM
  • 3. Dynamics DialerAutomation Efficiencies• Busy, bad number, no answer detection– Automatically hang up, load and dial the next record– Agent need not intervene until a live contact is made• Campaign management– Automatically generate campaigns from your CRM– Top up, merge, filter campaigns as required.• Call-back scheduling– Call back can come back to the same agent OR toanyone in the campaignAll embedded in Microsoft Dynamics CRM
  • 4. Dynamics DialerKey Benefits• Improve call completion rate– Up to 300% agent productivity improvements• Control outbound operations– Management reporting on all outbound activity• Energise your agents– Less repetitive actions, more results, less staff turnoverAll embedded in Microsoft Dynamics CRM
  • 5. Dynamics DialerManual Dialing or Progressive Dialer• Manual Dialing from list– 10 minutes talktime per hour• Progressive Dialer– 35 minutes talktime per hourAll embedded in Microsoft Dynamics CRMTALK TIME ( min / hr )ProgressiveManual10 35
  • 6. Dynamics DialerScreen shots- Single window- One-click create campaign
  • 7. Dynamics DialerWho are the typical customersfor Dynamics Dialer ?• Microsoft Dynamics CRM owners.• Wanting more than 100% improvementin outbound efficiency making more than500 calls a week• Wanting better reporting onOutbound Campaings.• Wanting better visibility of current activityon Outbound CampaignsSales, sales, salesRenewals & RetentionCustomer satisfaction surveysCollectionsFund-raisingService follow-upWelcome callsAppointment reminderMarket researchPolling
  • 8. Dynamics DialerMore InformationWeb: www.ct-solutions.com/dynamicsdialerTel: +353 1 610 6837+ 44 2034328939Email: sales@ct-solutions.com

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