Implementing Asynchronous Communication in Public Health Jon Reid & Susan Mottice Utah Department of Health And University...
Synchronous Communication Direct communication, where all parties involved in the communication are present at the same ti...
Synchronous Communication Methods <ul><li>Telephone / Conference Calls </li></ul><ul><li>Meetings </li></ul><ul><li>Video ...
Problems with Synchronous Communication <ul><li>Time Consuming </li></ul><ul><ul><li>Meetings take time to get started </l...
Asynchronous Communication Asynchronous communication is a mediated form of communication in which the sender and receiver...
Asynchronous Communication Methods <ul><li>Email </li></ul><ul><li>Web Sites (Blogs, Lists, Wiki) </li></ul><ul><li>Fax </...
Benefits of Asynchronous Communication <ul><li>One message can be received by many </li></ul><ul><ul><li>Local to Global <...
Public Health Communication Survey <ul><li>Survey administered to 79 public health workers in December 2009 </li></ul><ul>...
Public Health Communication   Survey Preferred method of communication Preference for staying informed on routine communic...
Public Health Access <ul><li>Secure Web-site </li></ul><ul><li>Able to host secure applications </li></ul><ul><li>Portal t...
 
 
Core Apps <ul><li>Secure Messaging </li></ul><ul><li>Project Wiki </li></ul><ul><li>Contact Manager </li></ul><ul><li>Cale...
Secure Apps <ul><li>User Administration </li></ul><ul><li>Program/User Specific Applications </li></ul><ul><li>Program Con...
 
 
Developing PHAccess <ul><li>Started first with epidemology need </li></ul><ul><li>Issue Tracker </li></ul><ul><li>Goals of...
 
 
 
Messaging in PHAccess
 
 
 
 
 
 
PHAccess http://health.utah.gov/phaccess http://health.utah.gov/phi
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Implementing Asynchronous Communication in Public Health

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Using Asynchronous Communications and Web 2.0 to Improve Public Health Communication.

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Implementing Asynchronous Communication in Public Health

  1. 1. Implementing Asynchronous Communication in Public Health Jon Reid & Susan Mottice Utah Department of Health And University of Utah Center of Excellence in Public Health Informatics [email_address]
  2. 2. Synchronous Communication Direct communication, where all parties involved in the communication are present at the same time.
  3. 3. Synchronous Communication Methods <ul><li>Telephone / Conference Calls </li></ul><ul><li>Meetings </li></ul><ul><li>Video Conferences </li></ul>
  4. 4. Problems with Synchronous Communication <ul><li>Time Consuming </li></ul><ul><ul><li>Meetings take time to get started </li></ul></ul><ul><ul><li>You may only be interested in a portion of the meeting </li></ul></ul><ul><li>Costly </li></ul><ul><ul><li>Travel costs </li></ul></ul><ul><ul><li>Telecommunication costs </li></ul></ul><ul><li>Hard to schedule </li></ul><ul><ul><li>Someone is always left out </li></ul></ul>
  5. 5. Asynchronous Communication Asynchronous communication is a mediated form of communication in which the sender and receiver are not concurrently engaged in communication.
  6. 6. Asynchronous Communication Methods <ul><li>Email </li></ul><ul><li>Web Sites (Blogs, Lists, Wiki) </li></ul><ul><li>Fax </li></ul><ul><li>Web 2.0 Applications </li></ul>
  7. 7. Benefits of Asynchronous Communication <ul><li>One message can be received by many </li></ul><ul><ul><li>Local to Global </li></ul></ul><ul><li>Message can be viewed on receivers own time </li></ul><ul><li>Messages can be archived and looked up again if needed </li></ul><ul><li>Cost effective </li></ul>
  8. 8. Public Health Communication Survey <ul><li>Survey administered to 79 public health workers in December 2009 </li></ul><ul><li>Purpose was to determine if public health workers: </li></ul><ul><li>If they feel they are well informed or disease events, issues, and outbreaks. </li></ul><ul><li>To identify barriers that exist that may prevent them from receiving/sharing information; </li></ul><ul><li>To gather information on the preferred communication methods for the receiving/sharing of information </li></ul>
  9. 9. Public Health Communication Survey Preferred method of communication Preference for staying informed on routine communicable disease issues Own Time Personal Interaction I feel I am well informed about events outside of my local health jurisdiction.
  10. 10. Public Health Access <ul><li>Secure Web-site </li></ul><ul><li>Able to host secure applications </li></ul><ul><li>Portal to public health information </li></ul><ul><li>Allows secure asynchronous communication within public health and external users </li></ul><ul><li>Single sign-on using the Utah Master Directory </li></ul>
  11. 13. Core Apps <ul><li>Secure Messaging </li></ul><ul><li>Project Wiki </li></ul><ul><li>Contact Manager </li></ul><ul><li>Calendar </li></ul><ul><li>Documents </li></ul>
  12. 14. Secure Apps <ul><li>User Administration </li></ul><ul><li>Program/User Specific Applications </li></ul><ul><li>Program Controls Access </li></ul><ul><li>Easily add or change applications </li></ul>
  13. 17. Developing PHAccess <ul><li>Started first with epidemology need </li></ul><ul><li>Issue Tracker </li></ul><ul><li>Goals of Issue Tracker </li></ul><ul><ul><li>High user acceptance </li></ul></ul><ul><ul><li>Low Cost </li></ul></ul><ul><ul><li>Expandable to local health departments </li></ul></ul><ul><ul><li>Functional and easy to learn and use </li></ul></ul>
  14. 21. Messaging in PHAccess
  15. 28. PHAccess http://health.utah.gov/phaccess http://health.utah.gov/phi
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