Implementing Asynchronous Communication in Public Health
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Implementing Asynchronous Communication in Public Health

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Using Asynchronous Communications and Web 2.0 to Improve Public Health Communication.

Using Asynchronous Communications and Web 2.0 to Improve Public Health Communication.

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  • 1. Implementing Asynchronous Communication in Public Health Jon Reid & Susan Mottice Utah Department of Health And University of Utah Center of Excellence in Public Health Informatics [email_address]
  • 2. Synchronous Communication Direct communication, where all parties involved in the communication are present at the same time.
  • 3. Synchronous Communication Methods
    • Telephone / Conference Calls
    • Meetings
    • Video Conferences
  • 4. Problems with Synchronous Communication
    • Time Consuming
      • Meetings take time to get started
      • You may only be interested in a portion of the meeting
    • Costly
      • Travel costs
      • Telecommunication costs
    • Hard to schedule
      • Someone is always left out
  • 5. Asynchronous Communication Asynchronous communication is a mediated form of communication in which the sender and receiver are not concurrently engaged in communication.
  • 6. Asynchronous Communication Methods
    • Email
    • Web Sites (Blogs, Lists, Wiki)
    • Fax
    • Web 2.0 Applications
  • 7. Benefits of Asynchronous Communication
    • One message can be received by many
      • Local to Global
    • Message can be viewed on receivers own time
    • Messages can be archived and looked up again if needed
    • Cost effective
  • 8. Public Health Communication Survey
    • Survey administered to 79 public health workers in December 2009
    • Purpose was to determine if public health workers:
    • If they feel they are well informed or disease events, issues, and outbreaks.
    • To identify barriers that exist that may prevent them from receiving/sharing information;
    • To gather information on the preferred communication methods for the receiving/sharing of information
  • 9. Public Health Communication Survey Preferred method of communication Preference for staying informed on routine communicable disease issues Own Time Personal Interaction I feel I am well informed about events outside of my local health jurisdiction.
  • 10. Public Health Access
    • Secure Web-site
    • Able to host secure applications
    • Portal to public health information
    • Allows secure asynchronous communication within public health and external users
    • Single sign-on using the Utah Master Directory
  • 11.  
  • 12.  
  • 13. Core Apps
    • Secure Messaging
    • Project Wiki
    • Contact Manager
    • Calendar
    • Documents
  • 14. Secure Apps
    • User Administration
    • Program/User Specific Applications
    • Program Controls Access
    • Easily add or change applications
  • 15.  
  • 16.  
  • 17. Developing PHAccess
    • Started first with epidemology need
    • Issue Tracker
    • Goals of Issue Tracker
      • High user acceptance
      • Low Cost
      • Expandable to local health departments
      • Functional and easy to learn and use
  • 18.  
  • 19.  
  • 20.  
  • 21. Messaging in PHAccess
  • 22.  
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  • 28. PHAccess http://health.utah.gov/phaccess http://health.utah.gov/phi