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Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
Easyvista.com  | Enterprise, Codeless, On-demand ITSM
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Easyvista.com | Enterprise, Codeless, On-demand ITSM

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EasyVista.com overview. …

EasyVista.com overview.
We MAKE IT EASY with Enterprise-class SaaS ITSM solution, ITIL v3 Functionality and Codeless Customizations

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  • Service Engagement: Provide world class services and encourage participationTransparency & Accountability: Track outcomes and financials with real-time reporting and analyticsIT Transformation: Enable collaboration, information sharing, shared services & interoperability Evolving Expectations: Manage technological gaps and convert to business advantagesEconomic Uncertainty: How do you respond with speed and flexibility?Smaller Budgets, Retiring Workforces: How can you do more with less?Service Desk Modernization: Run Process Improvements initiatives, Choose integrated approachService Desk Scalability: Ensure Ability to adapt to changing environment (size and integrations)Service Desk Long Term Maintainability: Smart approach to ITSM software: process work rather than keyboard workService Desk Cost Reductions: Unlock heavy load system maintenance fees, due to code-based approach Service Desk Staff Focus on helping the business: Redeploy the army of developers from maintaining the ITSM tool to help the businessService Desk Solution Shift Risk Management: Rely on ITSM professional to replace legacy system, ensuring transition success
  • Old-age Technology customers are forced to upgrade (again...)HP customers to HP Service Manager v7.1BMC Remedy customers to Remedy v7.5Both require 6-figures investments in License and Roll-out . A painful cost in current economic conditions.CapEx ImmobilizedAn army of developers and administratorsBoth require heavy re-engineering (80% code needs checking or rewriting) or worst a rip-and-replace strategy.Hard-coded and overly customized applicationsFocus is on supporting the application rather than the businessBoth cost a fortune on the short and long term (huge hidden costs).Poor MaintainabilityAcquired technology pieced together with middleware
  • The focus in on HOW, no longer WHAT
  • EasyVista Analytics is an enterprise-class ITSM analytics solution that gives you rich insights into your solution set-up quality and performance over time. Powerful, comprehensive and easy-to-read KPIs let you see and analyze your operations and perform quality audits in an entirely automatic way.  With EasyVista Analytics, you get value-added insight to run efficient ITSM operations, perform continuous-simplification to maximize your ROI New  EasyVista Analytics reports automatically identifies significant data or administration insight to enable you to prevent administration and services issues and proactively control or fix these. For any client, EasyVista Analytics brings personalized reports including:Benchmarks: Assessment of your solution efficiency and operations quality against industry standardsDiscovery: Automatic identification of significant performance issues and bottlenecks you might otherwise miss to help you discover solutionsPredictions:  Impact Analysis insight and potential business side-effectsRecommendations: provision of solutions to immediately fix or improve situation before it becomes critical  Monitoring: a comprehensive list of 30+ KPIs, growing on a monthly basisTransparency: Full disclosure of SaaS availability SLA/month Benefits includeBetter Performance: Your ITSM Operations are ensured to perform well, improving service to the businessHigh Staff Efficiency: Your Admin staff are more efficient and can be redeployedCore Focus: You focus on ITSM core use reliability & simplification, not on complex unreachable targetsProactivity: You anticipate and don’t need to wait for user feedback to take actionsLower Cost: Your lower your ITSM solution overall TCOQuality Accelerator: You shorten the ITSM continuous improvement cycles  
  • Transcript

    • 1. Company | Positioning | Offer<br />1<br />
    • 2. Staff&amp;Line in figures<br />20 years’ experience, 10 years of SaaS leadership<br />100% focused on ITSM &amp; ITAM<br />100 employees worldwide<br />60 resellers and 40 affiliates<br />3,300 customers worldwide<br />Offices in USA, UK, France, Italy, Spain &amp; Portugal<br />Listed on NYSE Euronext since 2005<br />2<br />
    • 3. 3<br />What we do, How we do IT<br />
    • 4. Broad ITIL Coverage<br />4<br />Incident Management<br />Problem Management<br />Change Management<br />Service Asset &amp; Configuration Management<br />Event Management<br />RequestFullfilment<br />Release &amp; Deployment Management<br />Knowledge Management<br />Service Level Management<br />Availability Management<br />Financial Management (Service Costing)<br />Service Portfolio Management<br />Service Catalog Management<br />Capacity Management<br />IT Service Continuity Management<br />v2010<br />v2010<br />v2010<br />v2010<br />
    • 5. Our Customers Challenges<br />BUSINESS CHALLENGES<br />IT Transformation<br />Service Engagement<br />Transparency &amp; Accountability<br />Provision of New Services<br />Stand out from Competition<br />Economic Uncertainty<br />Smaller Budgets, Retiring Workforces<br />ITSM CHALLENGES<br />Service Desk Modernization<br />Service Scalability &amp; Agility<br />Solution Long Term Maintainability<br />Desk Cost Reductions<br />Staff Focus on helping the business<br />Solution Replacement Risk Management<br />5<br />
    • 6. Problems with Legacy ITSM Solutions<br />Old-age Technology : customers are forced to upgrade (again...)<br />Require an immediate 6-figures investments in License and Roll-out<br />Require heavy re-engineering <br />Cost a fortune on the long term (huge hidden costs)<br />6<br />
    • 7. Alternatives?<br />7<br />Codeless<br />SaaS<br />SaaS Enterprise ITSM Alternatives<br />ITIL<br />Enterprise ITSM Alternatives<br />
    • 8. Our Inspiration<br />“Simplicity is the ultimate sophistication.”<br />- Leonardo Da Vinci<br />“Make everything as simple as possible, <br /> but not simpler”.<br />- Albert Einstein<br />8<br />
    • 9. Our Vision<br />Become the ITSM Codeless leader, <br />delivering Innovation that reconciles simplicity<br />and Enterprise-class efficiency<br />Full ITIL Integrated IT Management solution<br />Enterprise-class customizations without coding<br />50% lower TCO than conventional Enterprise solutions<br />9<br />
    • 10. Make It Easy = Codeless<br />Context <br />Process + Organizations generate instability<br />Fundamental Requirement:<br />A solution that is Process friendly <br />Manage instability with Agility<br />Codeless Illustrated :<br />10<br /><ul><li>Size x10 in 5 years
    • 11. Added multiple new services along the years
    • 12. Answered increasingly complex IT services requests
    • 13. Served new population every year
    • 14. Without a single line of code
    • 15. While improving Service provision</li></li></ul><li>« Old-Age » vs « Codeless »<br />Iterative approach<br />Tn<br />T1<br />Process deployment<br />« Old-Age » solutions are longer to deploy and unagile<br />EasyVista ensures efficient iterativeapproach<br />toolbox<br />Time<br />T0<br />11<br />
    • 16. Make It Easy = SaaS<br />Context : <br />Pressure on Costs<br />Focus on Application Support<br />Fundamental Requirement:<br />Focus IT resources on core-Business<br />Less effort &amp; Short Return on Investment<br />SaaS Illustrated :<br />12<br />“ EasyVista was incredibly easy to implement with record time-to-delivery of 6 weeks to ITIL delivery worldwide and very little onsite support.” <br />
    • 17. Make IT Easy = Cost Effective<br />13<br />Codeless<br />SaaS<br />Impact on Savings<br /> 2/3 CODELESS<br /> 1/3 SAAS<br />Conventional SaaS ITSM Alternatives<br />
    • 18. Recognition<br />14<br />Founder and sponsor of itSMF <br />SaaS recognition by THINKstrategies in June 2010<br />Verified on 11 ITIL processes by Pink Elephant <br />SaaS ITSM recognized vendor<br />easy-to-use interface that embraces Web 2.0 functionality. simple licensing options, flexible delivery model, codeless customizability, and scalable architecture<br />EasyVista.com can reduce TCO by up to 50 %<br />applicable to mid-sized and large enterprise organizations<br />
    • 19. Simplicity-as-a-Service<br />15<br />
    • 20. Our SaaS Offer<br />16<br />Bullet-proof platform<br />ITILv3 Aligned<br />Unmatched set <br />of Services<br />Affordable &amp; Predictable<br />June 2010<br />
    • 21. SaaS Benefits<br />No hardware or software to buy, install, maintain, or update<br />No large up-front investment: Redistribute IT budget<br />Undisruptive &amp; painless upgrades: No outdated solutions <br />Exponentially shorter deployment time<br />Seamlessly integrated<br />Global availability: Anytime, anywhere<br />Subscription model: No vendor lock-in <br />Highly available, secure &amp; fault-tolerant<br />17<br />
    • 22. EasyVista.com in figures<br />10 years Experience. EasyVista.com born in 1999<br />4 Datacenters : 2 in Europe and 2 in the USA<br />Enterprise-level Activity<br />Over 700 IT users concurrently using EasyVista.com daily<br />Over 4,000 integrations delivered<br />45,000 requests processed monthly<br />250,000 single assets identified and referenced<br />950,000 software assets automatically recognizable<br />EasyVista.com fully handled over 1,000,000 incidents to date<br />3,000,000 page displayed every month<br />95% pages are produced in less than 2s, and 1,7s for the wizards<br />99,99% reported availability over last 5 years.<br />18<br />
    • 23. SaaS Myths Buster<br />Myth #1: SaaS means “Out-of-the-Box” <br />EasyVista was designed to offer Enterprise-class customizability with zero code involved<br />Myth #2: SaaS means “No-Integrations”<br />EasyVista offers limitless integrations<br />Myth #3: SaaS means “Hosting”<br />EasyVista goes beyond<br />Management Console<br />Multiple Environments<br />Unlimited Backups<br />2/7 support<br />Analytics<br />19<br />
    • 24. Value Added Services (1)<br />24/7 Monitoring &amp; Support<br />Major and Minor Releases included<br />Seamless on-demand upgrades<br />3 standard Environments : PROD, TEST, SANDBOX<br />TEST to PROD secured transfer tools supplied<br />Backups, <br />1/day by default, up to 1/hour<br />up to 12 Production DB Restore/year, Unlimited Sandbox Restore<br />20<br />
    • 25. Value Added Services (2)<br />Permanent VPN available<br />SaaS Management Console (Vendor Relationships)<br />Incidents Logging<br />Invoices<br />Etc.<br />EasyVista Analytics<br />Full Reversibility, at any given time<br />21<br />
    • 26. Technology Delivery Agnostic<br />22<br />Convert to SaaS <br />and free-up resources<br />►On-Premise<br />►Software-as-a-Service<br />Start in SaaS to speed up implementation<br />
    • 27. EasyVista Analytics<br />Automatically identifies significant data or administration insight to <br />Prevents administration and services issues and proactively control or fix these.<br />Benchmarks: Assessment of your solution efficiency and operations quality against industry standards<br />Discovery: Automatic identification of significant performance issues and bottlenecks you might otherwise miss to help you discover solutions<br />Predictions:  Impact Analysis insight and potential business side-effects<br />Recommendations: provision of solutions to immediately fix or improve situation before it becomes critical  <br />Monitoring: a comprehensive list of 30+ KPIs, growing on a monthly basis<br />Transparency: Full disclosure of SaaS availability SLA/month<br />23<br />
    • 28. EasyVista Analytics<br />24<br />Recommendations<br />SLAS<br />
    • 29. 25<br />Notable SaaS References<br />3,100 user worldwide in Europe, Asia and North America<br />20,000 Tickets/year, short time to ITSM/Change delivery<br />22,000 employees worldwide, SAP support in 50 countries<br /> 100 Level 1 users, 200 Level 2 users, 95 support groups<br />5,000 employees worldwide, ITSM<br />55 users located between Europe and the USA<br />20,000 user, 300,000 incidents/year, 120,000 assets<br /> 3 Service Desk merged, BMC Remedy replacement<br />4,500+ employeesworldwide, Operating in 50+ countries<br />50-75 users, 65,000 tickets/year<br />
    • 30. All SaaS ITSM aren’t alike….<br />Criteria<br />Others<br />Hosting<br />24/7 support<br />SAS70<br />3 environments by default<br />11+ Processes (PinkVerify)<br />On-demand Upgrades<br />Codeless<br />Analytics<br />SaaS  On-Premise <br />SaaS Management Console<br />26<br />?<br />?<br />?<br />
    • 31. Highly Secured Environment <br />Physical Security<br />Strict access policy: 24/7 Facilities protection with modern technology (CCTV)<br />Reinforced protection against fires, earthquakes, etc.<br />200% air-conditioning supply (redundant system)<br />Secured power-supply guaranteeing non-stop operations<br />Communications Security<br />All LAN available operations are carried out externally via secured and monitored web services (LDAP remote connection, Emails, data imports, etc.)<br />SSL certificates encryption<br />Redundant firewalls (60% max usage rate)<br />Software intrusion tests carried out by an external provider<br />Full and regular logs analysis<br />Email APIs &amp; Web Services for incidents sync with other software solutions (Service Desk, Network Supervision)<br />27<br />
    • 32. Highly Secured Environment <br />Application Security<br />Easyvista.com is governed by strict password rules and detailed profiles . designed by the customer and based on easyvista.com security rules<br />Physical application access only on customer request, restricted to Staff&amp;Line only infrastructure team<br />Easyvista.com provides traceability features that enable full history of application access and audit trail.<br />Data Isolation and IP/Code Confidentiality<br />Strict and secured client database integrity: 1 client = 1 database<br />All customer-based adaptations and IP (catalogues, workflows, etc.) are protected and confidential<br />28<br />
    • 33. Data Security<br />European Datacenters enable to bypass Patriot Act<br />A Test Environment/Sandbox is available to customers before and after go-live<br />Redundant systems including bulletproof backup policy<br />Full daily data backups, 10-days history, external storage.<br />Incremental backup (up to once/hour)<br />Weekly full server backup<br />29<br />
    • 34. Disaster Standby<br />Service Continuity Plan is defined and tested<br />Infrastructure, guaranteed by providers (above 99% on all items)<br />Easyvista.com physical platform: all items are redundant<br />Logical redundancy through VMware ESX (high availability features)<br />Disaster Recovery Plan<br />Backup site available<br />Quarterly staff training and escalation process<br />Recovery Point Objective (RPO) = 6 hours worth of data<br />Recovery Time Objective (RTO) = 4 hours<br />30<br />
    • 35. Guaranteed High Availability <br />Physical availability<br />Minimum 99.9% power supply, 24/7<br />High availability servers, minimum 4-cpu, RAID technology<br />Server redundancies: power supply, processors, hard drives<br />Guaranteed scalability in case of increase in solution activity<br />Network / Connection<br />High speed access: minimum 99.9% bandwidth availability 24/7<br />“Burst” feature (automatic increase in peak activity times)<br />Secured backbone connection access: routers 99.9% minimum availability<br />Application: Permanent platform monitoring<br />Technical tests every 30sec. for core parameters (services, IP addresses, DB…)<br />Analysis: Imports/exports, users connections, workload, performance<br />31<br />
    • 36. 32<br />EasyVista.com Management Console<br />Databases backup and replication dizards<br />Credentials and links for this customer<br />
    • 37. Saas : VPN<br />What is VPN used for ?<br />Access to private resources in your infrastructure (LDAP/AD servers, SQL databases, mail servers, etc)<br />Not needed if these resources are public and accessible through Internet<br />What can of VPN can be used ?<br />IPSEC : opens a private tunnel through Internet<br />PRIVATE : Tunnel is created through a private and dedicated line build by the customer provider between our datacenters and the customer network<br />How long doest it take to build a VPN ?<br />IPSEC : 2 days (confcall, configuration, tests)<br />PRIVATE : 1,5 month (one month used by the customer provider to build the private line)<br /><ul><li> « Necessary » in Enterprise Saas</li></ul>33<br />
    • 38. Codeless Customizations =Agility<br />34<br />
    • 39. Global ITSM Survey<br />Run between 15th June and 30th July 2010<br />26 countries represented<br />Over 350 respondents<br />ITSM executives and ITIL experts<br />35<br />www.surveymonkey.com/s/EasyVistaITSM<br />
    • 40. ITSM Survey Results <br />The 2 major ongoing pains of Service Desk Solutions are <br />48% customizing the system<br />45% reporting<br />48% of respondents tell us that the #1 long term cost is incurred by daily code tweaking, higher than maintenance and integration contracts.  <br />36<br />www.surveymonkey.com/s/EasyVistaITSM<br />
    • 41. ITSM Survey Results<br />Overall a majority felt negatively towards their service desk solution<br />21% cannot afford to change solutions now; <br />15% feel lumbered with their existing solution; <br />27%  say there’s always an additional cost when asking their vendor to do anything<br />20% are actively looking to replace their service desk solution<br />37<br />www.surveymonkey.com/s/EasyVistaITSM<br />
    • 42. Code-Based Apps issues<br />Writing code takes time<br />Maintaining custom code is expensive<br />Upgrading, modifying or extending the app. is a headache<br />Worst than coding, organization of code is a nightmare<br />Developer resources are a scarce commodity<br />Code is for developers, but ITSM is for business <br />Manual code contains mistakes<br />Code documentation management is weak<br />38<br />
    • 43. Codeless ITSM?<br />Enterprise-level<br />No Code to write, design, maintain and upgrade for <br />Graphical Interface (Fields &amp; Screens)<br />Reports &amp; Dashboards<br />Workflows<br />Integrations<br />Data imports<br />Access Rights<br />Email Notifications<br />Catalogues<br />SLAs &amp; OLAs<br />Etc.<br />39<br />
    • 44. Share of Liabilities<br />40<br />VENDOR<br />CLIENT<br />FULLY-CODED<br />Most SaaS Alternatives<br />Platform Liability<br />CODE-BASED<br />Customization Liability<br />CODELESS<br />
    • 45. TCO<br />41<br />
    • 46. SaaS = Better TCO?<br />True during the first two years but may not be for a five-year TCO. <br />SaaS applications will have lower total cost of ownership (TCO) for the first two years because SaaS applications do not require large capital investment for licenses or support infrastructure. <br />42<br />
    • 47. Modern ITSM isn’t just SaaS<br />43<br />SaaS Enterprise ITSM Alternatives<br />ITIL Alignment<br />Web 2.0 Architecture<br />SaaS<br />Readiness<br />Web 2.0 Architecture<br />Outdated Architecture<br />Integrated &amp; Modular<br />Integrated &amp; Modular<br />Heterogeneous &amp; Massive<br />Customization<br />Codeless<br />Java code-based <br />100% code-based <br />Graphical <br />Mixed<br />Code development<br />Integrated Reporting<br />System intelligence<br />Integrated Reporting<br />External Reporting<br />Business Process Wizards<br />Questionnaires<br />Questionnaires<br />Embedded Analytics<br />- <br />-<br />Technical Inventory<br />Technical Inventory<br />Management Inventory<br />Asset Management<br />
    • 48. ITSM Lifecycle Cost Analysis<br />44<br />$<br />Implementation<br />Hard-coded Customization<br />Codeless<br />SaaS<br />Upgrade, <br />Code Refresh<br />Upgrade <br />Code Refresh<br />Hard-coded customizations<br />Maintenance<br />Codeless<br />Implementation<br />Agility &amp; Maintainability at reasonable costs<br />
    • 49. Breaking Down the TCO Reduction Split<br />45<br />High Reduction<br />Max Reduction<br />Codeless<br />No Reduction<br />Low Reduction<br />Code-based<br />Most SaaS Alternatives<br />SaaS<br />On-Premise<br />5<br />

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