USER MANUAL FOR MUNICIPALITY COMPLAINT PORTALZOHO APPLICATION                        MUNICIPALITY COMPLAINT PORTAL        ...
USER MANUAL FOR MUNICIPALITY COMPLAINT PORTALZOHO APPLICATIONInputs:INPUT FIELDS     MANDATORY       TYPE          COMMENT...
USER MANUAL FOR MUNICIPALITY COMPLAINT PORTALZOHO APPLICATIONCOMPLAINT PAGE:Screenshot:Input:INPUT FIELDS     MANDATORY   ...
USER MANUAL FOR MUNICIPALITY COMPLAINT PORTALZOHO APPLICATIONOutput:FIELD                 TYPE                            ...
USER MANUAL FOR MUNICIPALITY COMPLAINT PORTALZOHO APPLICATIONVerification     Yes              String( 5        Customer h...
USER MANUAL FOR MUNICIPALITY COMPLAINT PORTALZOHO APPLICATIONAfter we enter the complaint id and click outside the form. P...
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Municipality complaint portal

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Municipality complaint portal

  1. 1. USER MANUAL FOR MUNICIPALITY COMPLAINT PORTALZOHO APPLICATION MUNICIPALITY COMPLAINT PORTAL A single point solution to register and track your complaint.Customer registration page: First time users have to first sign up with the Municipality using theCustomer registration page where the Customer is asked to fill in his details. A unique Consumer id willbe generated once he has registered successfully. Customer will have to login using this consumer idand his registered password to register his complaint with the Muncipality.Login Page: To register a complaint a registered customer has to give in the20 digit Consumer id and hispassword.Complain Registration page: Once successfully logged in the Customer will be taken to the ComplaintRegistration page where the customer will fill in the required details of his complaint. Once the detailshave been successfully entered into the system an unique Complaint registration ID again of 20 digitswill be created and set to the Customers registered mail address.Complaint Status page: Here the Customer can check the description and status of the complaint.LOGIN PAGE:Screenshot:1|Page
  2. 2. USER MANUAL FOR MUNICIPALITY COMPLAINT PORTALZOHO APPLICATIONInputs:INPUT FIELDS MANDATORY TYPE COMMENTSUserName Yes Email id Customer has to use his registered email id as user name in this pagePassword Yes String Customer has to enter his registered password to log inDirection:For already registered User :Customer has to Enter both the UserName, Password and then press the SUBMIT button. On successful submission of the username and password the user will be redirected to the next form that of Complaint registration.For new user: New user have to first register from the link given below the login window. Please refer to the link under “New Users Click here to Register”.Errors:ALERT MESSAGE ERROR MESSAGE POSSIBLE REASONInvalid entries found. Enter a value for UserName User name is blankPlease correct and Enter a value for Password Password field is blanksubmit again. Enter a valid email address for User name is not a valid Email id format UserName The input username and password is Please enter valid user id and not registered with the application. password OR Password entered does not match that of user.Output:NA2|Page
  3. 3. USER MANUAL FOR MUNICIPALITY COMPLAINT PORTALZOHO APPLICATIONCOMPLAINT PAGE:Screenshot:Input:INPUT FIELDS MANDATORY TYPE COMMENTSComplaint Yes Dropdown Customer has to choose the type of complaint namelyCategory they are:  Water Supply  Road Repair  Garbage CleaingComplaint Yes String Customer has to type in his complaint in wordsDescriptionDirection: Choose the complaint category from the drop down and type in the complaint description. The complaint Id will be auto generated and will be displayed on the screen. Also a mail willbe set to your mail having the complaint description along with the unique 20 digit Complaint Idgenerated. The user will be redirected to the login page and his session will end.Error:ALERT MESSAGE ERROR MESSAGE POSSIBLE REASONInvalid entries found. Select a value for Complaint A value is not selected from the dropPlease correct and Category down for the field Complaint Category.submit again. Enter a value for Complaint The Complaint description is mandatory Description field and is blank.3|Page
  4. 4. USER MANUAL FOR MUNICIPALITY COMPLAINT PORTALZOHO APPLICATIONOutput:FIELD TYPE COMMENTSComplaint Id Number ( 20 digit) A 20 digit unique Complaint id is generated. The complaint id sent to the customer via mail.REGISTRATION PAGE:Screenshot:Inputs:INPUT FIELDS MANDATORY TYPE COMMENTSName Yes String Customer has to enter his name in this fieldEmail Address Yes Email Id Customer has to enter a valid email id here. This email id will be later used as the user name when logging in into this portal. All alerts will be sent to this email id when the customer registers his complaint.Password Yes String The Customer has to enter the password.Gender Yes Radio Button The Customer enters his or her genderContact Yes Number. The Customer enters the contact number.Number (10 digit)Address Yes String The field has the address of the customerCity Yes String The City of the customer is provided in the field.Zip Code Yes Number The zip code is entered in this field. (6 digit)4|Page
  5. 5. USER MANUAL FOR MUNICIPALITY COMPLAINT PORTALZOHO APPLICATIONVerification Yes String( 5 Customer has to enter the 5 letter code displayedcode letter) beside the field.Direction: Enter all the above fields according to the description of the fields and then the Submitbutton to register the customer. On successful register the customer will be redirected to the login pagewhere he can register with the email id and password he entered in the registration forward.Errors:ALERT MESSAGE ERROR MESSAGE POSSIBLE REASONInvalid entries found. Enter a value for Name Mandatory field Name is blank.Please correct and Enter a value for Email Address Email address is mandatory and blanksubmit again. Enter a value for Password Password field is blank Select a value for Gender None of the radio buttons in gender field have been selected. Enter a value for Contact Number Contact number field is blank Enter a value for Address Address field is blank Enter a value for City City field is blank Enter a value for Zip Code Zip code field is blank Please enter verification code Verification code is empty. Enter a valid email address for The email address provided is not in Email Address. valid Email id format Enter a valid number for Contact Contact Number entered is not numeric Number Enter a valid number for Zip Code Zip code entered is not numeric Please enter the correct Verification code entered is not correct. verification code.Output:FIELD TYPE COMMENTSCustomer Id Number ( 20 digit) A 20 digit unique Customer Id is generated. The complaint id sent to the customer via mail.COMPLAINT STATUS:Screenshots:Initial:5|Page
  6. 6. USER MANUAL FOR MUNICIPALITY COMPLAINT PORTALZOHO APPLICATIONAfter we enter the complaint id and click outside the form. Please note we should not submit the format this point. To view details of the complaint we have to just enter tab or click outside the form.INPUT FIELDS MANDATORY TYPE COMMENTSComplaint Id Yes Number The complaint id for which the Customer wants to (20 digit) check the status.Direction: The customer enters the complaint id that he has received in the email while registering thecomplaint and then clicks outside the form. On clicking outside the form , information of the respectivecomplaint displayed in the form. Also the information that the complaint has been closed or open is alsodisplayed. On submitting the form the customer will be redirected to the login page and his session willend.Errors:ALERT MESSAGE ERROR MESSAGE POSSIBLE REASONInvalid entries found. Enter a value for Complaint Id The Complaint id field is blank.Please correct andsubmit again.Please enter valid NA The complaint id is invalid. No complainComplain id has been registered against this complain id6|Page

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