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How to win friends and influence people
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How to win friends and influence people


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  • 1. How to Win Friends and Influence People Sri Kanajan
  • 2. Outline  How to influence others  How to lead
  • 3. Don't criticize, condemn or complain.
  • 4. Appreciate and Recognize
  • 5. See the other person’s point of view
  • 6. Give honest and sincere appreciation
  • 7. Remove the “I”
  • 8. Don’t Sell
  • 9. Let the other person feel that the idea is his or hers  People support a world they help create
  • 10. Be a good listener. Encourage others to talk about themselves.
  • 11. How to lead  Begin with praise and honest appreciation.  Call attention to people's mistakes indirectly.  Talk about your own mistakes before criticizing the other person.  Ask questions instead of giving direct orders.  Give the other person a fine reputation to live up to.  Use encouragement. Make the fault seem easy to correct.  Make the other person happy about doing the thing you suggest.
  • 12. Simple tricks  Use the person’s first name  Make others feel genuinely important.  Listen to others. Encourage others to talk about themselves.  Smile  Talk to the other person’s interests  Start by discussing things that you and the other person agrees with  Focus on the end goal rather than winning the argument or having the last word  DON’T !  Talk incessantly about yourself.  If you have an idea while the other person is talking, don't wait for him or her to finish: bust right in and interrupt in the middle of a sentence
  • 13. Quotes from Dale Carnegie’s Book  When dealing with people, let us remember we are not dealing with creatures of logic.  "A great man shows his greatness," said Carlyle, "by the way he treats little men.“  Instead of condemning people, let's try to understand them. Let's try to figure out why they do what they do. That's a lot more profitable and intriguing than criticism; and it breeds sympathy, tolerance and kindness. "To know all is to forgive all.“  If you argue and rankle and contradict, you may achieve a victory sometimes; but it will be an empty victory because you will never get your opponent's good will.  Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding. Don't build higher barriers of misunderstanding.  Accept the mistake. Disarm the person and bring him to your side rather than defending your position