Squiz IUC 2010 - The Spastic Centre - Intranet Issues

Intranet Issues Intranets need to provide accurate, timely and accurate timely, relevant content - building on existing organisational information rather than reinventing the wheel Maria Greenwood & Andrew Dickson

Successes and Challenges g Challenges g  Convincing senior management that we needed a CMS  Head Office burning down December 2007  Integration issues Successes  Four of our five goals for the Intranet  High level of user (staff) engagement with the process  Highlight the need for the evolution of internal processes and systems  Built strong relationship with our IT department

Site goals g  Easy access to organisational documents (policies, forms/guidelines, FAQs, templates etc.)  Staff and site contact directory – search and browse options  Collaboratively built Knowledge Base for our clinical staff  Extranet  Content editing interfaces

People and Places p

Knowledge Hub g

About TSC

Cake, chocolate and a little TLC

Soft launch  Created a feature on old intranet home page – asked our staff to help us spot errors or oversights  Responded immediately to comments and suggestions from staff  ‘Find Frank’ competition

Find Frank

Technical Issues Andrew Dickson

Intranet Issues Key technical consideration for our organisation  Network Integration (Security)  Directory Services Integration  Developing for Matrix 3.18 (Behind the curve)  Integration with our Human Resources Database  Integrating Google Search (On a budget)  Document management (SharePoint Bridge etc)  Accessibility

Intranet Issues Network Integration  Hosting “in-house” vs external hosting service?  Physical vs Virtualisation  Extranet Access  Network Complexity S Security it  Integration with other key systems

Intranet Issues Sample Network Diagram

Intranet Issues Directory Integration Things to consider  Single sign on (Tivoli WebSEAL Kerberos) WebSEAL,  Providing a staff/directory listing on your intranet  Staff/Site directory and Google Maps  Maintenance (Updating directory information) ( p g y )  Secure access to Directory Server

Intranet Issues Integration with Human Resources Databases Things to consider  Database management  Secure/limited access  Access to MSSQL  Secure access to Directory Server y

Intranet Issues Knowledge Hub Decided to use purpose made wiki software - MediaWiki +  D ’t h Don’t have t re-invent th wheel to i t the h l  Designed to perform specific function (runs thin)  Well established community  Open Source (free! Kinda …) -  Not integrated completely with Matrix  Requires extra infrastructure

Intranet Issues Google Mini (Search) Or other enteprise search product (FAST Search, Funnelback Enterprise etc)  Search across Intranet, Knowledge Hub and Staff/Site directory

Intranet Issues - Edit Interfaces - Accessibility Advice  Keep it simple  Recognise that it is an investment  Its not free and you have to be willing to make trade offs y g

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Squiz IUC 2010 - The Spastic Centre - Intranet Issues

by Squiz on Nov 09, 2010

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