Wireless Retailer Customer Case StudyDocument Transcript
97% social customer care response rate
at a US wireless retail provider
With heavy competition from bigger players, this US wireless retail provider could not afford to miss a single sales lead or lose
an unhappy customer. Yet that’s exactly what was happening on social media, every day. Their small social media team (5-8
employees) just couldn’t keep up.
social team with no plans
to add staff.
A 5-8 person team averages 2,000+
social interactions per week
Failing to respond to
thousands of customer-care
messages each day.
Guess what? We have a
97% social customer care
Wow, that’s an increase of
650% in 12 months!
I know! Thanks, Spredfast!!!
Failing to respond to sales
on social media.
in 12 months
Optimized social efforts with Spredfast. The power to do more with less.