1. SPREDFAST RESULTS
97% social customer care response rate
at a US wireless retail provider
With heavy competition from bigger players, this US wireless retail provider could not afford to miss a single sales lead or lose
an unhappy customer. Yet that’s exactly what was happening on social media, every day. Their small social media team (5-8
employees) just couldn’t keep up.
social team with no plans
to add staff.
A 5-8 person team averages 2,000+
social interactions per week
Failing to respond to
thousands of customer-care
messages each day.
Guess what? We have a
97% social customer care
Wow, that’s an increase of
650% in 12 months!
I know! Thanks, Spredfast!!!
Failing to respond to sales
on social media.
in 12 months
Optimized social efforts with Spredfast. The power to do more with less.
2. SPREDFAST RESULTS
Small social media team, huge opportunities missed.
This US wireless retail provider’s social media team was struggling to respond to thousands of customer
care messages received via Facebook, Twitter and LinkedIn. Most of the time, they were failing. And they
were missing out on opportunities to respond to sales opportunities generated on social media — such as
customers complaining about their competitors’ services.
Using Spredfast, the client’s team was empowered to:
Filter activity (an average of 2,000+ social interactions per week) across all social accounts for
more efficient triage and response.
Respond 1:1 to customer care issues within an average of 2.5 hours.
Use strategic listening to identify customers complaining about competition and respond. And
because Spredfast is so targeted, they can just look for those comments in the areas they serve.
Analyze and compare performance to inform future programs and strategies.
Learn more at spredfast.com | (888) 212-2216 | firstname.lastname@example.org
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