Employee Engagement in Action
Dianne Hughes. BIG Lottery Fund
St George’s Park, November 13-14
“being positively present during the performance of work by willingly
contributing intellectual effort, experiencing positive emotions and
meaningful connections to others.”
Thinking hard about the
job and how to do it
Feeling positively about
doing a good job.
opportunities to discuss
with others at work.
As well as being happier, healthier and more fulfilled, they deliver
improved business (or sporting) performance.
Research demonstrates a relationship between how people are
managed, employee attitude and business performance.
Positive relationships are evidenced with profit, revenue growth,
customer satisfaction, productivity, innovation, staff retention,
efficiency and health and safety and performance.
Engaged employees are stronger advocates of their
organisations and help protect reputational risks.
UK locations and a devolved structure
Hierarchical with too many jobs titles
Maintain customer service
Maintain high levels of staff engagement
BIG as an employer
Proud to work
Internal coaching network
Suite of manager training
Developing the Corporate Leaders’ network
Developing career frameworks
Communication – talk, write, film, talk again!
Creating dispersed project teams:
EnAble, Reward and Recognition, People Design Authority
You said, we did!
mistakes and success
Creating a culture
Share ownership &
Listen and act
“Collective leadership is a way for diverse groups of people
in organisations to hold purpose, direction and
It starts with you...