Splunk was instrumental in helping ADP, the world’s largest provider of business outsourcing solutions (ie paychecks, benefits, etc.) orchestrate their mobile strategy. ADP was launching a mobile version of its payroll management solution with the goal of providing “a single app for all important HR, benefits and payroll information” available at employee’s fingertips 24x7x365.

1. New
York
City
October
27,
2011

2. Jigesh
Saheba
Enterprise
Architect
ADP,
Inc.
New
York,
October
27,
2011
Copyright
©
2011,
Splunk
Inc.

3. About
Me
! Architect
for
ADP
Mobile
! Member
of
Enterprise
Architecture
team
! Member
of
ADP
CTO
Council
! 10
years
with
ADP
! 20
years
of
industry
experience
New
York,
October
27,
2011
3
Copyright
©
2011,
Splunk
Inc.

4. About
ADP
! One
of
the
world's
largest
providers
of
business
outsourcing
soluPons
to
employers
and
vehicle
dealerships
! FORTUNE
500
company
! 60
years
of
industry
experience
! $10
billion
in
revenues
! Approximately
570,000
clients
! Pays
1-­‐in-­‐6
U.S.
employees
New
York,
October
27,
2011
4
Copyright
©
2011,
Splunk
Inc.

5. The
Project
-­‐
ADP
Mobile
• Engage,
connect
and
empower
employees
anyPme,
anywhere
• “A
Single
App
for
All
of
That”
Important
HR,
benefits,
and
payroll
informaPon
at
employee
fingerPps
24x7x365
• Clean,
simple
and
intuiPve
interface
• User
experience
is
paramount
• “Always
On”
High
availability,
reliability
and
performance
New
York,
October
27,
2011
5
Copyright
©
2011,
Splunk
Inc.

6. Technology
&
Architecture
! One
ADP
IniPaPve
–
seamless
integraPon
of
mulPple
backend
systems
Payroll
Content
! Heterogeneous
technology
landscape
Benefits
Mgmt.
! Complex
distributed
architecture
ADP
Mobile
Workforce
Time
&
! InnovaPve
caching
strategy
to
improve
Mgmt.
Labor
efficiency,
performance
and
reliability
Talent
Mgmt.
RePrement
New
York,
October
27,
2011
6
Copyright
©
2011,
Splunk
Inc.

7. The
Challenge
–
OperaPonal
Visibility
! Visibility
across
the
landscape
(breadth)
! Visibility
to
detect
issues
at
individual
component
level
(depth)
! MulPple
log
files
! Structured
and
unstructured
data
! “Black-­‐Box”
monitoring
not
enough
! TradiPonal
monitoring
tools
not
enough
! TransacPon
traceability
across
components
! ProacPve
fault
detecPon
and
escalaPon
! In-­‐depth
troubleshooPng
tool
in
hands
of
support
personnel
! Collect
“acPonable
intelligence”
! Collect
and
report
on
business
metrics
New
York,
October
27,
2011
7
Copyright
©
2011,
Splunk
Inc.

8. Environment
Overview
! Apps
– Splunk
for
ADP
Mobile
(custom,
self-­‐developed)
– *nix
– Web
Intelligence
(trial)
! Data
sources
– Log
files
(web,
applicaPon
and
component)
– Databases
– Custom
scripts
! Deployment
Infrastructure
– HA
configuraPon
(mulPple
indexers,
search
heads
with
load
balancer)
– Discrete
high-­‐performance,
high-­‐capacity
servers
– High
performance
disk
(RAID
10
configuraPon)
New
York,
October
27,
2011
8
Copyright
©
2011,
Splunk
Inc.

9. Why
Splunk?
! Easy
to
setup
–
up
and
running
in
1
month
! Easy
to
use
–
used
by
technical
and
non-­‐technical
users
! Collect,
search,
report
and
act
on
informaPon
in
real-­‐Pme
! Easily
collect
and
parse
a
large
amount
of
logs
and
find
relevant
events
! Visibility
at
breadth
and
depth
! AutomaPc
fault
detecPon
and
escalaPon
! AcPonable
intelligence
–
product
usage
and
trends,
devices
and
device
characterisPcs,
uPlizaPon
and
capacity
monitoring
and
etc.
…
And
For
a
Few
More
Reasons
…à
New
York,
October
27,
2011
9
Copyright
©
2011,
Splunk
Inc.

10. “If
It’s
There,
Splunk
Can
Pull
It”
OperaPons
Support
Product
• ApplicaPon/API
performance
• TransacPon
traceability
• AdopPon
rate
• SW
component
monitoring
• Issue
detecPon
and
• Usage
paoerns
and
trends
• Hardware
capacity
resoluPon
• User/device
locaPons
monitoring
(CPU,
memory,
• Event
search
• Usage
by
funcPon
disk,
network
and
etc.)
• NetCool
integraPon
• Top
clients
• CorrelaPon
of
hardware
• Top
devices
uPlizaPon
with
usage
• Device
characterisPcs
paoerns
• Management
dashboards
and
• Email
alerts
reports
• Client
dashboard
Not
a
day
goes
by
without
my
boss
saying:
“It
would
be
nice
to
see
this
through
Splunk."
New
York,
October
27,
2011
10
Copyright
©
2011,
Splunk
Inc.

11. Everyday
Tool
Across
the
Company
Management
Product
Managers
Support
Development
OperaPons
• AdopPon
rate
• Usage
• Quickly
find
• TransacPon
• Monitoring
• Usage
paoerns
what's
wrong
traceability
hardware
and
paoerns
• User
when
Pcket
• View
log
files
sorware
preferences
comes
in
without
availability
and
• Availability
• Reduced
Pme
geqng
on
performance
stats
• Feature
usage
to
resolve
server
• Hardware
• Performance
• Client
uPlizaPon
stats
dashboards
Pckets,
• ApplicaPon
boosPng
tracking
and
• What’s
hot
and
API
customer
capacity
planning
and
what’s
tesPng
saPsfacPon
not
“We
are
able
to
iden>fy
and
solve
problems
in
minutes.”
New
York,
October
27,
2011
Copyright
©
2011,
Splunk
Inc.

12.
Dashboards
! Product
adopPon
trend
! Users
and
clients
! Session
and
page
views
! Usage
paoerns
! Mobile
devices
! ApplicaPon
performance
! API
responses
! Hardware
uPlizaPon
! Hardware
capacity
! Cache
usage
metrics
! Client
dashboard
New
York,
October
27,
2011
Copyright
©
2011,
Splunk
Inc.

13. More
To
Come
! Splunk
for
Web
Intelligence
app
! Summary
indexing
is
great
for
trending
reports
! Pull
Gomez
data
into
Splunk
! Learn
even
more
about
our
customers
and
what
they
are
using
“Splunk
is
indispensable.
Splunk
is
giving
us
opera>onal
insight
like
never
before.”
New
York,
October
27,
2011
13
Copyright
©
2011,
Splunk
Inc.

14. Thank
You
Jigesh
Saheba
Enterprise
Architect
ADP,
Inc.
New
York,
October
27,
2011
Copyright
©
2011,
Splunk
Inc.