SplunkLive New York 2011: ADP
 

SplunkLive New York 2011: ADP

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Splunk was instrumental in helping ADP, the world’s largest provider of business outsourcing solutions (ie paychecks, benefits, etc.) orchestrate their mobile strategy. ADP was launching a mobile ...

Splunk was instrumental in helping ADP, the world’s largest provider of business outsourcing solutions (ie paychecks, benefits, etc.) orchestrate their mobile strategy. ADP was launching a mobile version of its payroll management solution with the goal of providing “a single app for all important HR, benefits and payroll information” available at employee’s fingertips 24x7x365.

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SplunkLive New York 2011: ADP SplunkLive New York 2011: ADP Presentation Transcript

  • New  York  City  October  27,  2011  
  • Jigesh  Saheba   Enterprise  Architect   ADP,  Inc.  New  York,  October  27,  2011   Copyright  ©  2011,  Splunk  Inc.  
  • About  Me  !  Architect  for  ADP  Mobile  !   Member  of  Enterprise  Architecture  team  !   Member  of  ADP  CTO  Council  !   10  years  with  ADP  !   20  years  of  industry  experience   New  York,  October  27,  2011   3   Copyright  ©  2011,  Splunk  Inc.  
  • About  ADP  !  One  of  the  worlds  largest  providers  of   business  outsourcing  soluPons  to   employers  and  vehicle  dealerships  !  FORTUNE  500  company  !  60  years  of  industry  experience  !  $10  billion  in  revenues  !  Approximately  570,000  clients  !  Pays  1-­‐in-­‐6  U.S.  employees     New  York,  October  27,  2011   4   Copyright  ©  2011,  Splunk  Inc.  
  • The  Project  -­‐  ADP  Mobile  •  Engage,  connect  and  empower  employees   anyPme,  anywhere  •  “A  Single  App  for  All  of  That”  Important  HR,   benefits,  and  payroll  informaPon  at   employee  fingerPps  24x7x365  •  Clean,  simple  and  intuiPve  interface  •  User  experience  is  paramount  •  “Always  On”  High  availability,  reliability  and   performance   New  York,  October  27,  2011   5   Copyright  ©  2011,  Splunk  Inc.  
  • Technology  &  Architecture  !  One  ADP  IniPaPve  –  seamless  integraPon   of  mulPple  backend  systems   Payroll   Content  !   Heterogeneous  technology  landscape   Benefits   Mgmt.  !   Complex  distributed  architecture   ADP   Mobile   Workforce   Time  &  !   InnovaPve  caching  strategy  to  improve   Mgmt.   Labor   efficiency,  performance  and  reliability   Talent   Mgmt.   RePrement   New  York,  October  27,  2011   6   Copyright  ©  2011,  Splunk  Inc.  
  • The  Challenge  –  OperaPonal  Visibility  !  Visibility  across  the  landscape  (breadth)  !  Visibility  to  detect  issues  at  individual  component  level  (depth)  !  MulPple  log  files  !  Structured  and  unstructured  data  !  “Black-­‐Box”  monitoring  not  enough  !  TradiPonal  monitoring  tools  not  enough  !  TransacPon  traceability  across  components  !  ProacPve  fault  detecPon  and  escalaPon  !  In-­‐depth  troubleshooPng  tool  in  hands  of  support  personnel  !  Collect  “acPonable  intelligence”  !  Collect  and  report  on  business  metrics   New  York,  October  27,  2011   7   Copyright  ©  2011,  Splunk  Inc.  
  • Environment  Overview  !  Apps   –  Splunk  for  ADP  Mobile  (custom,  self-­‐developed)   –  *nix   –  Web  Intelligence  (trial)  !  Data  sources   –  Log  files  (web,  applicaPon  and  component)   –  Databases     –  Custom  scripts  !  Deployment  Infrastructure   –  HA  configuraPon  (mulPple  indexers,  search  heads  with  load  balancer)   –  Discrete  high-­‐performance,  high-­‐capacity  servers   –  High  performance  disk  (RAID  10  configuraPon)   New  York,  October  27,  2011   8   Copyright  ©  2011,  Splunk  Inc.  
  • Why  Splunk?  !  Easy  to  setup  –  up  and  running  in  1  month  !  Easy  to  use  –  used  by  technical  and  non-­‐technical  users  !  Collect,  search,  report  and  act  on  informaPon  in  real-­‐Pme  !  Easily  collect  and  parse  a  large  amount  of  logs  and  find  relevant  events  !  Visibility  at  breadth  and  depth  !  AutomaPc  fault  detecPon  and  escalaPon  !  AcPonable  intelligence  –  product  usage  and  trends,  devices  and  device   characterisPcs,  uPlizaPon  and  capacity  monitoring  and  etc.                                    …  And  For  a  Few  More  Reasons  …à   New  York,  October  27,  2011   9   Copyright  ©  2011,  Splunk  Inc.  
  • “If  It’s  There,  Splunk  Can  Pull  It”   OperaPons   Support   Product  • ApplicaPon/API  performance   • TransacPon  traceability   •  AdopPon  rate  • SW  component  monitoring   • Issue  detecPon  and   •  Usage  paoerns  and  trends  • Hardware  capacity   resoluPon   •  User/device  locaPons   monitoring  (CPU,  memory,   • Event  search   •  Usage  by  funcPon   disk,  network  and  etc.)   • NetCool  integraPon   •  Top  clients  • CorrelaPon  of  hardware   •  Top  devices   uPlizaPon  with  usage   •  Device  characterisPcs   paoerns   •  Management  dashboards  and  • Email  alerts   reports   •  Client  dashboard   Not  a  day  goes  by  without  my  boss  saying:       “It  would  be  nice  to  see  this  through  Splunk."   New  York,  October  27,  2011   10   Copyright  ©  2011,  Splunk  Inc.  
  • Everyday  Tool  Across  the  Company   Management   Product  Managers   Support   Development   OperaPons  •  AdopPon  rate   •  Usage   •  Quickly  find   •  TransacPon   • Monitoring  •  Usage   paoerns   whats  wrong   traceability   hardware  and   paoerns   •  User   when  Pcket   •  View  log  files   sorware   preferences   comes  in   without   availability  and  •  Availability   •  Reduced  Pme   geqng  on   performance   stats   •  Feature  usage   to  resolve   server   • Hardware  •  Performance   •  Client   uPlizaPon   stats   dashboards   Pckets,   •  ApplicaPon   boosPng   tracking  and   •  What’s  hot   and  API   customer   capacity  planning   and  what’s   tesPng   saPsfacPon   not   “We  are  able  to  iden>fy  and  solve  problems  in  minutes.”   New  York,  October  27,  2011   Copyright  ©  2011,  Splunk  Inc.  
  •          Dashboards   !  Product  adopPon  trend   !   Users  and  clients     !   Session  and  page  views   !  Usage  paoerns   !  Mobile  devices   !  ApplicaPon  performance   !  API  responses   !  Hardware  uPlizaPon   !  Hardware  capacity   !  Cache  usage  metrics   !  Client  dashboard   New  York,  October  27,  2011   Copyright  ©  2011,  Splunk  Inc.  
  • More  To  Come  !  Splunk  for  Web  Intelligence  app  !   Summary  indexing  is  great  for  trending  reports  !  Pull  Gomez  data  into  Splunk    !   Learn  even  more  about  our  customers  and  what  they  are  using   “Splunk  is  indispensable.   Splunk  is  giving  us  opera>onal  insight  like  never  before.”   New  York,  October  27,  2011   13   Copyright  ©  2011,  Splunk  Inc.  
  • Thank  You   Jigesh  Saheba   Enterprise  Architect   ADP,  Inc.  New  York,  October  27,  2011   Copyright  ©  2011,  Splunk  Inc.