Splunk for Online Services Event featuring Groupon

Online Services March 8, 2012

Online Services Andrei Akainine, Program Manager Peter Ellehauge, Produc:on Engineer

!  Launched in November 2008 !  Over 33 million ac:ve customers (as of December 2011) !  More than 11,000 employees worldwide !  Ac:ve in 48 countries !  Running over 1,000 deals/day worldwide Burlingame, March 8, 2012 Copyright © 2011, Splunk Inc.

Who we are !  Andrei Akaikine –  API program management –  Outbound product management for Groupon APIs –  Daily Splunk user !  Peter Ellehauge –  Produc:on Engineer (liaison between Dev & Opera:ons) –  Sys admin for Splunk at Groupon –  Implementa:on of new Splunk Use Cases across Groupon Burlingame, March 8, 2012 Copyright © 2011, Splunk Inc.

Daily Uses of Splunk Key Ac:vi:es Splunk Use Cases !  Guarantee API performance !  All log data is available through Splunk !  Monitor API data usage !  Dashboards !  Early access to key business metrics (conversions, funnel, etc.) > !  !  No:ﬁca:ons Near real-‐:me !  End-‐to-‐end tes:ng !  Ad hoc troubleshoo:ng Burlingame, March 8, 2012 Copyright © 2011, Splunk Inc.

Current Deployment @ Groupon “Can not have a server !  6 indexers that is not sending data !  Over 500 GB per day into Splunk” -‐-‐Peter !  150 – 200 users !  Consumers: Engineering, Opera:ons, and Execu:ves !  More than 500 servers Burlingame, March 8, 2012 Copyright © 2011, Splunk Inc.

DevOps and Applica:on Management !  Data from custom applica:ons (Ruby, Java, PHP…) !  Used by engineering and opera:ons for debugging /visibility !   Forwarding to Hadoop !   Real :me monitoring Burlingame, March 8, 2012 Copyright © 2011, Splunk Inc.

Infrastructure and Opera:ons !  All server and network data from public cloud (EC2), private cloud and data center !   Over 500 servers, rapidly growing !  Easy to add ﬁles !   Easy to add real :me monitors Burlingame, March 8, 2012 Copyright © 2011, Splunk Inc.

Splunk -‐> Hadoop Business > Intelligence { Splunk to Hadoop Connector (In Beta from Splunk) Data from Splunk Cri:cal to Providing Business Insights Burlingame, March 8, 2012 Copyright © 2011, Splunk Inc.

Hadoop Connector Architecture !   Goals –  real-‐:me indexing –  reliable data forwarding to BI !  The buﬀer is a workaround for the bofleneck that results form high latency connec:on to Hadoop Burlingame, March 8, 2012 Copyright © 2011, Splunk Inc.

Driving Adop:on at Groupon !  Brown bags on Splunk use cases !   Training sessions “Teams are now –  Define use cases and queries coming to us for –  Guide on data format !  Shared services different Splunk –  Set up Splunk infrastructure and access use cases” -‐-‐Peter –  Enable self-‐service configura:on –  Discussion group Burlingame, March 8, 2012 Copyright © 2011, Splunk Inc.

What’s Next? !  Con:nue to scale exis:ng use cases with company growth !   Enhanced dashboards and metrics across use cases !  Expansion into EMEA / Support privacy use cases !   Hadoop Integra:on enhancements Burlingame, March 8, 2012 Copyright © 2011, Splunk Inc.

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Splunk for Online Services Event featuring Groupon

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