Splunk for Online Services Event featuring Box.net
 

Splunk for Online Services Event featuring Box.net

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Box was founded on a simple, powerful idea: people should be able to access and share their content from anywhere. Box uses Splunk to improve the customer experience and keep track of critical ...

Box was founded on a simple, powerful idea: people should be able to access and share their content from anywhere. Box uses Splunk to improve the customer experience and keep track of critical business metrics to optimize marketing, product development, application management and security processes.

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Splunk for Online Services Event featuring Box.net Splunk for Online Services Event featuring Box.net Presentation Transcript

  • Online  Services  March  8,  2012  
  • Online  Services  Tomas  Barreto  Engineering  Manager,  Box  
  • About  Box  !  Based  on  a  simple,  powerful  idea:  people   should  be  able  to  access  and  share  their   content  from  anywhere  !  Customers  include  8  million  individuals,  small   businesses  and  Fortune  500  companies    !  Industry  Awards  and  RecogniLon:   –  "Visionary"  Managed  File  Transfer  SoluLon  -­‐   Gartner   –  Leader  in  Mobile  CollaboraLon  –  Forrester  Wave   –  36th  Fastest  Growing  Company  in  North  America   Burlingame,  March  8,  2012   Copyright  ©  2011,  Splunk  Inc.  
  • My  Role  !  Engineering  Manager  at  Box.Net  !   Passion  for  innovaLve  products  that  drive  business   value  !   Economics  and  Computer  Science,  Duke  University  !   Core  funcLons  of  the  team:   –  Product  development  in  a  fast  release  environment   –  Ensure  effecLve  alignment  with  operaLons   –  Product  innovaLon,  improved  security,  scaling  for  growth   Burlingame,  March  8,  2012   Copyright  ©  2011,  Splunk  Inc.  
  • Key  Business  Aributes  and  Dev  ImplicaLons  !  Focus  on  innova0on  –  need  to  get  high  quality  features  out  quickly  !  Rapid  growth  –  ensure  product  and  infrastructure  scales  !  Customer  focus  –  DevOps  approach  criLcal  in  fast  problem  resoluLon  !  Security  –  addressing  security  gaps  and  proacLvely  prevenLng  aacks  !  Applica0on  intelligence  –  understand  how  to  market,  what  to  build   Burlingame,  March  8,  2012   Copyright  ©  2011,  Splunk  Inc.  
  • Ge_ng  Started  with  Splunk  !  In-­‐house  excepLon  monitoring  and  logging  soluLon  !   Event  based  system  –  having  scalability  issues  !  Requirement  to  improve  dev  visibility  into  applicaLon  logs  !   Evaluated  open  source  vendors  vs.  in-­‐house  build  vs.  Splunk  !   Deployed  Splunk  with  a  small  iniLal  license   >   Burlingame,  March  8,  2012   Copyright  ©  2011,  Splunk  Inc.  
  • TroubleshooLng  with  Splunk  Data  Sources:  !   ApplicaLon  logs  (PHP  web   applicaLon,  Scala  backend   services,  Apache)  Users:  !   Engineers  /  tech  operaLons  Use  Cases:  !   Visualize  Data  !   Troubleshoot  and  debug   Burlingame,  March  8,  2012   Copyright  ©  2011,  Splunk  Inc.  
  • IT  and  Business  Insight  Dashboards  Metrics  Tracked:   Benefits:   >  !  Uploads  (success  by  browser)   !  Results  of  markeLng  acLvity  !  Breakdown  of  upload  types   related  to  feature  release  !  Capacity  modeling  metrics   !  Insight  into  trending  analysis   !  Capacity  planning  and  scaling   Burlingame,  March  8,  2012   Copyright  ©  2011,  Splunk  Inc.  
  • IT  and  Business  Insight  Dashboards   Burlingame,  March  8,  2012   Copyright  ©  2011,  Splunk  Inc.  
  • Service  Performance  Dashboard   !  Ensuring  SLA  compliance   Benefits   !  ProacLve  problem  resoluLon   !  Beer  experience  for  customers   Burlingame,  March  8,  2012   Copyright  ©  2011,  Splunk  Inc.  
  • Insight  into  Mobile  Apps   Benefits:   !  Visibility  into  mobile  app  usage  and   trends   !  Helps  understand  investment  from  a   development  standpoint   !  Highlight  areas  of  improvement  /   issues  that  customers  have  Burlingame,  March  8,  2012   Copyright  ©  2011,  Splunk  Inc.  
  • IntegraLng  Splunk  with  Kinect  (xBox)  @  Box   >   >  Customers  upload   Splunk  visibility  into   Move  map  visualizaLon  files  from  across  the   upload  data  overlaid   with  Kinect  gestures  and   world   with  Google  Maps     see  traffic  from  a   (App  from  Splunkbase)   different  perspecLve   Burlingame,  March  8,  2012   Copyright  ©  2011,  Splunk  Inc.  
  • HACKATHON:  Box  +  Splunk  +  Kinect   CLICK  FOR  VIDEO   Burlingame,  March  8,  2012   Copyright  ©  2011,  Splunk  Inc.  
  • Benefits  Realized  with  Splunk  !  Greater  visibility  in  key  health  metrics     Engineering  !  Significantly  reduce  Lme  to  resolve  problems  !  Beer  collaboraLon  between  Dev  /  Ops     Technical   OperaLons  !  Improved  engineering  producLvity  !  Understand  impact  of  new  feature  campaigns   MarkeLng   Burlingame,  March  8,  2012   Copyright  ©  2011,  Splunk  Inc.  
  • Splunk  AdopLon  and  Use  !  Over  100  users  across  the  company  (engineering  and  tech  ops  teams)  !   Plug  and  play  –  visually  show  what  Splunk  is  and  can  do  to  drive  adopLon  !  Word  of  mouth  led  by  iniLal  group  of  users  !   InstrumenLng  logs  to  get  even  beer  intelligence  from  Splunk  !   Tight  integraLon  with  Ops  –  Splunk  on  checklist  before  code  released   “Easy,  AddicLve  UI  –  once  you  start  using  it,     you  are  hooked.”   Burlingame,  March  8,  2012   Copyright  ©  2011,  Splunk  Inc.  
  • What’s  Next?  !  Data  driven  product  management  –  Splunk  insights  to  further  guide   product  roadmap  and  investments  !  Web  intelligence  –  great  opportunity  to  influence  product  and   markeLng  teams  with  real-­‐Lme  analyLcs  for  operaLonal  and  IT  data    !   Security  –  tesLng  Splunk  for  a  few  security  use  cases,  more  to  come   “We’re  not  even  scratching  the  surface     of  what  Splunk  can  do.”   Burlingame,  March  8,  2012   Copyright  ©  2011,  Splunk  Inc.  
  • Thanks!   QuesLons?  Copyright  ©  2012,  Splunk  Inc.   Listen  to  your  data.