Driving Splunk Adoption and Proficiency
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Customer Presentation - The Advisory Board Company
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Driving Splunk Adoption and Proficiency
- 1. Copyright © 2015 Splunk Inc. Driving Splunk Adoption and Proficiency Dan Schreiber Executive Director, Revenue Cycle Solutions Edward Hughes Senior Engineer/Architect The Advisory Board Company
- 2. 2 Dan Schreiber Executive Director, Revenue Cycle Solutions The Advisory Board Company
- 3. 3 Edward Hughes Senior Engineer/Architect The Advisory Board Company
- 4. 4 Agenda About us Our environment How we came to Splunk> Splunk-a-thon Where Are They Now? Key Takeaways
- 5. 5 The Advisory Board Company Overview of roles Provide solutions to help hospitals manage their revenue cycle Application manages complicated contracts between payer and provider – Each contract is a unique combination of payment methodologies – Expected reimbursement is not than the billed amount (and often not paid right) Solution – Calculate the accurate expected amount for payment – Flag underpayments and errors – Enables easy identification and appeals to the payer
- 6. 6 How we came to Splunk> Operations team with production access to logs was a bottleneck Need to empower development teams, get visibility to the production ABC already had a Splunk license to easily leverage Integrated Splunk into our application over the weekend – All logs made available at a single point of entry – Increased visibility to many areas of organization “Went from blindness to clear insight within a weekend”
- 7. 7 Building a culture of innovation
- 8. 8 History – ABC developed a culture of innovation over the previous 3 years – Initiated annual Hack-a-Thons Leveraged successful event pattern into a Splunk-a-Thon – 30 participants from both business and development – 24 hours of creative Splunking – Culminates into presentations and demos by each team
- 9. 9 Building Excitement • Demo: what is Splunk? • Pitch your idea! • Happy hour • Splunk-ing all day • Awards ceremony
- 11. 11 Team Demos – Professional Services
- 12. 12 Team Demos – Scalability Engineering
- 13. 13 Best Practices Utilize Splunk’s Technical Service, internal SMEs team to help new team members Involve management to endorse innovation and creativity Source ideas for challenge from business stakeholders Host training & structured sharing sessions leading up to event Centralize communication on wiki (teams, ideas, progress) Encourage competition among your team Recognize participation and risk taking Celebrate the event itself and make it fun
- 14. 14 Where Are They Now? Splunk usage has stuck – Usage spiked at over 100 queries a day during the month of Splunk-a-thon – Nearly 1,000 queries run on application logs each month since Ideas live-on… continuing to use ideas from Splunk-a-thon today – Performance dashboard on new development – Operational performance of nightly batch processing Splunk dashboards are now a standard part of all performance related user stories Splunk dashboards are used to help better serve clients
- 15. 15 Top Takeaways Invest in developer awareness and proficiency Involve business stakeholders, get the biggest impact Provide visibility to organization, recognition and reward Inspire the natural curiosity within your team Leverage a fun atmosphere, achieve unexpected results
- 16. Thank You