User Management Got You Down? Spiceworks to the Rescue!

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Speaker: David Babbitt, Technical Program Manager, Spiceworks
12:00 - 13:00
When you work in IT, it’s not just about managing IT; it’s about babysitting – errr, managing – the users. Spiceworks can help keep your users in line. Session topics include:

Performing common Active Directory tasks and updates
Reporting on the “neediest” users and departments
Keeping track of assets on loan
Creating self-service reports
Taking steps to establish your intranet user portal and help desk success

Published in: Technology, Business
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User Management Got You Down? Spiceworks to the Rescue!

  1. 1. User Management Got You Down?David BabbittSpiceworks to the Rescue!
  2. 2. Agenda
  3. 3. Theme 2DevicesTicketsPeopleYouPurchases
  4. 4. • Fix owners on computers• Add/Edit people attributes• Enable Active Directory• LDAP/AD advanced optionsPhase 1: People Inventory• Devices• People
  5. 5. • AD unlock and password reset• Report 2229—Locked out users• Users hoard email• Report 785—Exchange mailboxes over 500MB• Other reports for hosted email• Users need new things• Users borrow your thingsPhase 2: Solving User Problems• Devices• People• Purchases• Reports
  6. 6. • Simple tickets as tasks• Tracking time• Report 3240—Time spent per user• Report 3241—Time spent per product• Set up the portal• Set up email• Adopting the help deskPhase 3: Tasks Management to Help Desk• Devices• People• Purchases• Reports• Help Desk
  7. 7. • Choose your metric• Due date and stale ticket alerts• Helpdesk Tech role• Time per tech• Reports• 743—Ticket update staleness• 945—Ticket arrival ratePhase 4: Running an Efficient Help Desk• Devices• People• Purchases• Reports• Help Desk
  8. 8. Questions?

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