2H 2012 SMB IT Budget and Technology Trend Report
 

2H 2012 SMB IT Budget and Technology Trend Report

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The Spiceworks Voice of IT market insights program publishes statistics, trends and opinions collected from global small and mid-size business technology professionals. More than 500,000 IT ...

The Spiceworks Voice of IT market insights program publishes statistics, trends and opinions collected from global small and mid-size business technology professionals. More than 500,000 IT professionals in more than 100 countries have joined the program to share information and feedback on the technology issues important to them.

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2H 2012 SMB IT Budget and Technology Trend Report 2H 2012 SMB IT Budget and Technology Trend Report Presentation Transcript

  • Voice of IT TM State of SMB IT 2H 2012 S e m i - A n n u a l R e p o r t O n S m a l l A n d M e d i u m B u s i n e s s Te c h n o l o g y P l a n s & P u r c h a s e I n t e n tSpiceworks Inc., 7300 FM 2222, Bldg 3, Ste 100, Austin, TX 78730 Website: www.spiceworks.com/insightsTel: 1-512-628-8280 • Fax: 1-866-567-2744 Email: insights@spiceworks.com
  • IN THIS REPORTExecutive Summary 2 Executive SummaryBudgets continue to climb while hiring 3takes a dive In the last six months SMBs adopted tablets and cloud services in fast-growing numbers, and while IT budgets are on the rise, SMB plans to hire new staff is at a standstill.Where the $$ are headed 4Tablets grab more hardware dollars 5 The 4 key findings that emerged from this latest study are:Safety first 6 Tablet adoption keeps its momentum and nears smartphone levels. HardwareUpgrades and renewals get majority of IT 7services spend maintains the lion’s share of IT spend. For SMBs, 53% now support tablets on their network, making them almost as popular asPromising forecast for the Cloud 8 smartphones which are supported by 59% of SMBs. Hardware continues to account forMid-size businesses float to the head of 9 the largest share of SMB IT budgets at 40%, followed by software at 34% and IT servicesthe pack at 26%. Within hardware, new purchases of desktops and laptops steadied in last 6Virtualization holds steady 10 months while tablets spiked to 38% from 30% showing a shift of dollars toward mobile.Virtualization: a pretty big deal 11Desktops virtualized across the board 12 Adoption of cloud services spikes; desktop virtualization shows strong potential.Smaller is getting bigger 13 Cloud services are now used by 62% of SMBs, up from 48% in the first half of 2012.BYOD: a small to mid-sized trend 14 By early 2013, 73% of SMBs plan to adopt cloud services. Virtualization growth hasApples vs. Androids 15 steadied, inching upward to 65% from 64% in the first half of 2012. For the first time, thisBackground & Methodology 16 study looked into desktop virtualization showing 39% of SMBs either use or plan to use desktop virtualization technologies in the first half of 2013. About Spiceworks Voice of IT® IT budgets reach highest point in last three years, while hiring freezes up. The Spiceworks Voice of IT market insights program publishes statistics, trends and opinions collected IT budgets at SMBs are on the rise in the second half of 2012. The average annual IT from global small and mid-size business technology budget is now $162,000, up from the $152,000 reported for the first half of 2012. Only professionals. More than 500,000 IT professionals in 26% of SMBs plan to hire IT staff in the second half of 2012, which is down from 31% a more than 100 countries have joined the program to year ago. share information and feedback on the technology issues important to them. To receive updates on future research, follow BYOD still a hot topic with IT pros split on the issue. Spiceworks Voice of IT on Twitter at @VoiceOfIT. Fifty-nine percent of SMBs support a BYOD initiative, but IT pros remain split on Sign up for Spiceworks Voice of IT research e-mails at supporting this policy. Our survey finds that 14% of SMBs fully embrace the trend, 32% http://www.spiceworks.com/voice-of-it. note that it works well for some devices, but not for others, 24% claim it’s a headache for their IT department, and the remaining 30% have not formed an opinion. Notably, SMBs To learn more about Spiceworks’ research programs and services, contact with less than 20 employees are embracing the trend with over 70% supporting BYOD. insights@spiceworks.com.
  • Budgets continue to climb while hiring takes a dive. Budgets are on the rise, up to an average of $162,000*, which is $10,000 more than planned tech budgets for 1H 2012. However, for the next 6 months, more folks aim to hold staff steady than the previous 6 months, which reflects a decrease in the percentage of respondents who plan to hire in the coming half year. By employee size, smaller companies are spending more on technology per employee than larger organizations with companies with less than 20 employees spending $1,900 on average per employee vs. $700 per employee for companies with 250 or more employees. Average Planned Budgets and Percent Adding Staff O ver Time* Making IT better: Budgets shown in thousands of dollars.The method for $162* Planned Budgets % Adding Staffcalculating Average $152Planned Budget $143got a much-needed $122 $132improvement in this $117release. Previouslyparticipants responded $108to this question byselecting the range theirbudget fell into with 31% 31% 30%the cap being $500,000 22% 26%and above. We altered 20% 20%the methodology forthis period to allowrespondents the abilityto input their actualbudget or select a 2H 2009 1H 2010 2H 2010 1H 2011 2H 2011 1H 2012 2H 2012range. This importanttweak allows us tobetter account for mid- 2H 2012 Average Plannedsize companies in our Budgets by Employee Size Staffing Plans Over Timeaverage. Budgets shown in thousands of dollars. 61% Average Planned Budget $420 57% Staying the Same Average Per Employee Spend on Technology 56% 31% 30% 26% $216 Adding Staff $1.9 $96 $1.6 $1.2 $0.7 8% 10% 9% Do not know $19 4% 4% 4% Reducing Staff < 20 20 – 99 100 – 249 250+ 2H 2011 1H 2012 2H 2012 3
  • Where the $$ are headed. Hardware still appears to be getting the lion’s share of tech budgets. Allocations remained the same as last period with hardware continuing to take a larger portion of budgets (40%) than software (34%) and IT services (26%). Allocation of Annual IT Budget Over TimeF R O M T H E CO M M U N I T Y 47% 42% 41% 40% 40% 40% Creating a budget has always been a balancing act between what the business needs and what the business can afford. 34% 35% 34% 34% 34% 33% Tyler Durden Spiceworks User community.spiceworks.com 26% 26% 26% 26% 23% 19% 1H 2010 2H 2010 1H 2011 2H 2011 1H 2012 2H 2012 Hardware Software IT Services 4
  • Tablets grab more hardware dollars.The vast majority (87%) of respondents plan to make a new hardware purchase in 2H 2012. Over time, new purchases of desktops andlaptops have begun to plateau while tablets show a spike growing from 30% to 38% in the last period. This suggests dollars are on the go asthey shift toward mobile. Nearly 60% of respondents will upgrade hardware in 2H 2012 and it looks like desktop upgrades will get a boostwhile other hardware upgrades stay level.Allocation of Budget for Hardware Purchase Plans Over Time 47% 42% 40% 41% 40% 40%1H 2010 2H 2010 1H 2011 2H 2011 1H 2012 2H 2012To p N e w H a r d w a r e To p H a r d w a r e U p g r a d e sPurchases Over Time Over Time 2H 2011 1H 2012 2H 2012 2H 2011 1H 2012 2H 2012 Desktop Computer 53% 63% 64% Desktop Computer 27% 30% 35% Laptop/Notebook Computer 55% 60% 63% Server 29% 28% 29% Monitors/Digital Signage n/a n/a 48% Laptop/Notebook Computer 20% 21% 22% Server 44% 42% 45% Storage/SAN/NAS 22% 20% 21% Tablet Computer 30% 30% 38% Wireless Networking 20% 22% 21% IN THE NEXT 6 MONTHS IN THE NEXT 6 MONTHS 87% PURCHASING NEW HARDWARE 58% UPGRADE 5
  • Safety first.Three quarters of respondents plan to upgrade or renew software in 2H 2012 and security is the top focus with over half planning to renewor upgrade anti-virus/anti-spam software. Nearly half of respondents will make a new software purchase in 2H 2012 and backup/recoveryand virtualization software lead the pack.Allocation of Budget for Software Purchase Plans Over Time 34% 35% 34% 34% 34% 33%1H 2010 2H 2010 1H 2011 2H 2011 1H 2012 2H 2012 To p N e w S o f t w a r e P u r c h a s e s To p S o f t w a r e U p g r a d e s / R e n e w a l s Over Time Over Time 2H 2011 1H 2012 2H 2012 2H 2011 1H 2012 2H 2012 Backup/Recovery 16% 14% 20% Anti-Virus/Anti-Spam 54% 52% 54% Virtualization 18% 14% 17% Email Client 37% 35% 39% Productivity Suite 12% 10% 12% Productivity Suite 35% 34% 39% Anti-Virus/Anti-Spam 12% 9% 12% Backup/Recovery 37% 39% 38% Email Client 9% 9% 8% Database 33% 32% 34% IN THE NEXT 6 MONTHS IN THE NEXT 6 MONTHS 48% PURCHASING NEW SOFTWARE 75% UPGRADE/ RENEW 6
  • Upgrades and renewals get majority of IT services spend.Sixty-four percent of SMBs plan to upgrade or renew IT services in 2H 2012. Though slightly down since 1H 2012, web hosting remains thetop service SMBs are upgrading and renewing, followed by domain and ISP services. Thirty-six percent of SMBs will purchase new IT servicesin 2H 2012 and the top spots go to hosted backup/recovery and hosted data storage.Allocation of Budget for IT Ser vice Purchase Plans Over Time 26% 26% 26% 26% 23% 19%1H 2010 2H 2010 1H 2011 2H 2011 1H 2012 2H 2012To p N e w I T S e r v i c e P u r c h a s e s To p I T S e r v i c e U p g r a d e s / R e n e w a l sOver Time Over Time 2H 2011 1H 2012 2H 2012 2H 2011 1H 2012 2H 2012 Hosted Backup/Recovery 8% 11% 13% Web Hosting 41% 48% 45% Hosted Data Storage 8% 7% 9% Domain 38% 38% 42% Email Hosting 7% 8% 8% ISP 37% 38% 41% VoIP 7% 8% 8% Email Hosting 26% 27% 28% Web Hosting 9% 7% 7% Hosted Backup/Recovery 17% 16% 17% ISP 8% 5% 7% Hosted Anti-Virus/Anti-Spam 19% 18% 16% IN THE NEXT 6 MONTHS IN THE NEXT 6 MONTHS 36% PURCHASING NEW SERVICES VoIP 64% UPGRADE/ RENEW VoIP 7
  • Promising forecast for the Cloud. Cloud adoption underwent a big boost over the last 6 months growing from 48% to 62% currently using cloud-based services. Another 11% plan to start using cloud services in the next 6 months. Cloud Adoption Over TimeF R O M T H E CO M M U N I T Y 73% Current Usage Planned Usage (in next 6 months) 62% I think the endgame, however, is that the cloud 48% isn’t about technology at all. It’s about business. The technology will adapt to serve whatever the business requires. 46% Jim6fusion Spiceworks User community.spiceworks.com 28% 14% 2H 2010 1H 2011 2H 2011 1H 2012 2H 2012 1H 2013 8
  • Mid-size businesses float to the head of the pack.By company size, it looks as if larger companies are starting to catch up, but mid-size companies are the ones moving ahead with cloudservices and show the highest level of adoption of cloud services for 2H 2012.Less than 20 employees 20-99 employees 100-249 employees 250+ employeesA panorama of the cloud: The top 5 cloud-based services being adopted continue to be web hosting, email hosting, data backup/recovery, 1H 2012 55% 1H 2012 48%application hosting and content filtering. The top three services respondents plan to add in the2012 48% months are data backup/recovery 1H next six 1H 2012 42% < 20 20-99(17%), application hosting (14%), and data storage (12%).2H 2012 67% 2H 2012 58% 100-249 2H 2012 63% 250+ 2H 2012 60% 1H 2013 76% 1H 2013 77% 1H 2013 72% 1H 2013 67%Cloud Adoption Over Time by Employee SizeLess than 20 employees 20-99 employees 100-249 employees 250+ employees 1H 2012 55% 1H 2012 48% 1H 2012 48% 1H 2012 42% 2H 2012 59% 2H 2012 66% 2H 2012 64% 2H 2012 60% 1H 2013 73% 1H 2013 77% 1H 2013 73% 1H 2013 66%To p C l o u d - b a s e d S e r v i c e s A d o p t e d O v e r T i m e Planned Are you a Cloud Vendor? 2H 2011 1H 2012 2H 2012 1H 2013 Web Hosting 48% 49% 60% 68% VENDOR SCORE 56% Email Hosting 30% 32% 39% 48% 39 MPG Data Backup/Recovery 23% 25% 27% 44% See how you stack up vs. the competition Application Hosting 24% 23% 26% 39% with the Spiceworks Dashboard Content Filtering 20% 24% 23% 30% Sign up FREE at www.spiceworks.com/marketing/dashboard/ Data Storage 16% 19% 20% 32% 9
  • Virtualization holds steady. Virtualization remains important to SMBs as the number of respondents who’ve adopted server virtualization inches closer to two-thirds. Fourteen percent plan to adopt server virtualization in the next 6 months, marking what could be a significant jump in adoption for 1H 2013. Adoption of Vir tualization O ver TimeF R O M T H E CO M M U N I T Y 79% Current Usage Planned Usage (in next 6 months) Flexibility is what made me 64% 65% 61% realize what virtualization is. It made me realize that servers were no longer tied to those large pieces of hardware. 52% 54% 44% Derek_A Spiceworks User community.spiceworks.com 1H 2010 2H 2010 1H 2011 2H 2011 1H 2012 2H 2012 1H 2013 10
  • Virtualization: a pretty big deal.By employee size, larger companies are virtualizing more than smaller companies. Over three quarters of companies with more than 250employees are currently virtualizing servers vs. only 43% of companies with less than 20 employees.More than 50% of SMBs are currently virtualizing core applications and common infrastructure applications. Of those currently virtualizing,there continues to be an increase in the number of applications virtualized with the average growing to 3.3 apps virtualized per SMB. Thetakeaway: Businesses who start virtualizing will most likely grow virtualization deeper into their companies over time.Ser ver Vir tualization Adoption by Employee Size Less than 20 employees 20-99 employees 100-249 employees 250+ employees 1H 2012 45% 1H 2012 64% 1H 2012 70% 1H 2012 78% 2H 2012 43% 2H 2012 63% 2H 2012 73% 2H 2012 76% 1H 2013 60% 1H 2013 79% 1H 2013 84% 1H 2013 87% Average Number ofTo p A p p l i c a t i o n s V i r t u a l i z e d O v e r T i m e Application Categories Vir tualized O ver Time 2H 2011 1H 2012 2H 2012 Core Applications (i.e. web servers, databases, etc.) 48% 54% 54% 1H 2010 2.2 Common Infrastructure (i.e. DNS, DHCP, WSUS, etc.) 46% 49% 52% 1H 2011 2.1 Active Directory/LDAP/Authentication 42% 44% 48% 1H 2012 3.1 Email Messaging 37% 38% 40% 2H 2012 3.3 11
  • Desktops virtualized across the board. For the first time, we asked respondents if they’re implementing desktop virtualization solutions. Nearly a quarter of respondents have already adopted this solution and 16% are looking into adopting desktop virtualization in the next 6 months. Employee size doesn’t seem to be a factor for desktop virtualization with the smallest and the largest companies leading the way, both with 26% currently virtualizing their desktops. Desktop Vir tualization Adoption Desktop Vir tualization Adoption byF R O M T H E CO M M U N I T Y Company Size Over Time 3% Less than 20 employees 20-99 employees 1% You’ll notice that you will have more control over 8% 20% 23% 26% your environment with VDI, patching is much easier, and overall I think it’s reduced our headaches and 16% our costs. 52% 14% 63% 100-249 employees 250+ employees Scott696d Spiceworks User community.spiceworks.com 58% 16% 1% 3% 23% 26% 59% 17% 56% 15% Yes Yes No, but I plan to start using it within the next 6 months No, but I plan to start using it within the next 6 months No, and I have no plans to do so within the next 6 months No, and I have no plans to do so within the next 6 months Not sure Not sure 12
  • Smaller is getting bigger. Mobile is moving on up. Tablets continue to grow in SMBs and in the last 6 months, adoption has tipped to over half (53%) of SMBs supporting tablets on their networks. The number of companies supporting tablets (53%) is on the verge of reaching the 59% of companies who manage smartphones on their networks. Larger organizations are driving this trend towards more tablets in the workplace, but smaller companies (<100 employees) are close behind with almost half using tablets on their networks today. A d o p t i o n o f Ta b l e t s O v e r T i m e Adoption of Smartphones 65% 12% 53% 45% 27% 59%33% 2% Yes No, and I have no plans to do so within the2H 2011 1H 2012 2H 2012 1H 2013 next 6 months No, but plan to Not sure Current Usage Planned Usage (in next 6 months) implement in the next 6 months A d o p t i o n o f Ta b l e t s O v e r T i m e b y C o m p a n y S i z e Less than 20 employees 20-99 employees 100-249 employees 250+ employees 2H 2011 31% 2H 2011 26% 2H 2011 39% 2H 2011 36% 1H 2012 40% 1H 2012 40% 1H 2012 48% 1H 2012 53% 2H 2012 48% 2H 2012 49% 2H 2012 57% 2H 2012 62% 13
  • BYOD: a small to mid-sized trend. Fifty-nine percent of organizations support BYOD, though the trend is more likely to be accepted in smaller companies. Of the companies offering BYOD to their employees, the devices most often supported are smartphones (81%) followed by tablets (62%). In other words, bring IT. Nearly a third believe BYOD works well for some devices and not for others. Only 14% fully embrace the trend, which is most likely driven by smaller companies where 71% (>20 employees) currently support BYOD.F R O M T H E CO M M U N I T Y B Y O D P e n e t r a t i o n i n S M B ’s D e v i c e s S u p p o r t e d b y S M B ’s O f f e r i n g 59% SUPPORT BYO D b y Co m p a ny S i z e Less than 20 employees 20-99 employees BYOD With the launch of the 71% SUPPORT BYOD 60% SUPPORT BYOD original iPad and the swarm of tablets that followed coupled with the huge 84% increase in smartphone 73% 65% COMPUTERS COMPUTERS 61% 41% 62% usage by the average person, more and more TABLETS TABLETS devices are getting into SMARTPHONES SMARTPHONES the hands of users, which translates into bigger headaches for IT. Devices Supported 100-249 employees 250+ employees b y S M B ’s O f f e r i n g B Y O D 53% SUPPORT BYOD 50% SUPPORT BYOD Scott696d Spiceworks User 81% 67% 87% COMPUTERS 62% 84% COMPUTERS TABLETS TABLETS 33% Smartphones community.spiceworks.com 30% SMARTPHONES SMARTPHONES 62% A t t i t u d e s To w a r d M a n a g i n g B Y O D D e v i c e s Tablets Fully embrace this trend since is the future 12% 14% Works well for some devices, not so well for others 32% 44% It’s a headache for our department 24% Computers Haven’t formed an opinion yet 30% 14
  • Apples vs. AndroidsThe top mobile operating systems supported by companies either through company-issued devices or BYOD are Apple iOS and Android.For tablets Apple is the brand most likely to be company-issued with 85% of companies supporting iPad. A far second is Android at 59%.Through BYOD Android gains more penetration with 79% of SMBs supporting Android through this initiative.For smartphones, penetration of Apple iOS and Android is fairly even whether it is coming through a company-issued or a BYOD policy.Ta b l e t S u p p o r t e d O SCo m p a ny I s s u e d v s BYO D Apple iOS 85% 87% Android 59% 79% Company-Issued BYOD Supported Windows 7 23% 34% Smartphone Supported OS Co m p a ny - I s s u e d v s . BYO D Blackberry 11% 20% Apple iOS 75% Windows XP 9% 86% 14% 74% Android 88% Google Chrome 5% Blackberry 45% 11% 40% Windows 7 20% 26% Symbian 7% 8% 15
  • Background & Methodology The State of SMB IT Report is a semi-annual study released by Spiceworks Voice of IT® market insights About Spiceworks program, which publishes stats, trends and opinions collected from small and medium business technology professionals who are among the more than 2.2 Million users of Spiceworks. Spiceworks™, the world’s largest social business platform for IT, connects 2.2 million IT professionals with more than 1,300 technology The 2H 2012 State of SMB IT is the seventh edition of this study which is designed to keep an active brands. By combining a Facebook-like pulse on the happenings of small and medium business IT professionals and IT departments. community with free IT management software, Responses to this latest survey were collected from 1,356 IT professionals around the world in Spiceworks helps businesses to discover, buy and manage $405 billion worth of technology companies with less than 1,000 employees. products and services each year. For more information visit: Employee Size Region http://spiceworks.com/ Less than 20 employees 3% Want to use data from this report? Go to www.spiceworks.com/voice-of-it/terms 20% 12% North America EMEA Published on November 14, 2012 20-99 employees 23% 62% 35% Asia-Pacific Latin America 100-249 employees 28% Industr y Manufacturing 14% Government 6% 250 or more employees IT Service Provider 11% Finance 6% 17% Education Healthcare 8% 7% Retail Other 5% 36% Non Profit 7% Copyright Notice The contents in this report are a result of primary research performed by Spiceworks. Unless otherwise noted, the entire contents Connect your company with distributed as part of this report are copyrighted by Spiceworks. As such any information made available by any means in this report may not be copied, reproduced, duplicated, published, displayed, transmitted, distributed, given, sold, traded, resold, marketed, offered for sale, more than 2 million SMB IT pros modified to create derivative works or otherwise exploited for valuable consideration without prior written consent by Spiceworks. This report contains information of fact relating to parties other than Spiceworks. Although the information have been obtained from, and Set up your FREE vendor page now: are based on sources that Spiceworks believes to be reliable, Spiceworks does not guarantee the accuracy, and any such information might community.spiceworks.com/pages/signup be incomplete or condensed. Any estimates included in this report constitute Spiceworks’ judgment as of the date of compilation, and are subject to change without notice. This report is for information purposes only. All responsibility for any interpretations or actions based on the information or commentary contained within this report lie solely with the recipient. All rights reserved. 2012.Spiceworks Inc., 7300 FM 2222, Bldg 3, Ste 100, Austin, TX 78730 Website: www.spiceworks.com/insightsTel: 1-512-628-8280 • Fax: 1-866-567-2744 Email: insights@spiceworks.com