Capture and Share IT Tips & Tricks with Knowledge Base
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Capture and Share IT Tips & Tricks with Knowledge Base

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Speaker: David Babbitt, Technical Program Manager, Spiceworks ...

Speaker: David Babbitt, Technical Program Manager, Spiceworks
11:00 - 12:00
*MSP-Friendly

Enable your team and your users to “fish for the fixes” with the Spiceworks Knowledge Base! In this session, learn how to:

Capture your team’s knowledge for common procedures, commands, tips, and more

Choose among 1000s of preloaded articles to use as-is or to customize for your needs

Share how-tos and troubleshooting tips with end users on the user portal

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Capture and Share IT Tips & Tricks with Knowledge Base Capture and Share IT Tips & Tricks with Knowledge Base Presentation Transcript

  • Knowledge BaseDavid Babbitt
  • What is Knowledge?
  • Procedures for Yourself? View slide
  • DIY for Your Users View slide
  • Share with Your Team
  • Share with Friends and Former Colleagues
  • Share with Everyone
  • Spiceworks Knowledge Base
  • • Steps include purchases, accounts, etc• Company procedure, shared by your team• Relates to ticket• Relates to purchase listExample “New Employee”
  • • Prescriptive fix, uncommon problem/procedure• General IT knowledge, could share with all• Found solution in a Community TopicExample “Configure LDAP in Linux”
  • • User self-help, step-by-step• Authored by vendor (Microsoft)• Relates to ticket• Place on intranet User PortalExample “Create Rules in Outlook”
  • Spiceworks Knowledge BaseSharingNoneColleaguesFriendsSpiceHeadsContentHow-ToBreak FixFree FormScreencastsTopics, PostsScriptsOthers SitesOrganizationBrowsePortalCategories, TagsSearchPortal SearchRelates to …Ticket Response✓✓✓✓✓✓✓6.16.27.0
  • DEMO