Id Theft Kit | Spend On Life

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    Id Theft Kit | Spend On Life - Presentation Transcript

    1. A workbook to help you regAin your identity Presented by SpendOnLife.com • Understand Identity Theft • Know If You Are A Victim • Protect Yourself • Repair The Damage Personalized Survival Checklist Includes Detailed Steps To Recovery Log Sheets Help Track Your Progress
    2. How to Use tHis workbook Identity theft can be a very tricky crime for its victims. It can be hard to detect, hard to understand, and hard to resolve. It’s truly a multi-faceted crime that can happen in all sorts of unexpected ways. But by equipping yourself with enough knowledge and know-how, you can put an end to the fraud. This workbook is here to help. Print it out, 3-ring hole punch it, and put it in a binder. Read through the information in this booklet thoroughly to educate yourself about how identity theft happens, and what you can do to protect yourself in the future. Use the personalized survival checklist to know exactly which steps you need to take to recover your identity. Take action as soon as possible to minimize the damage of identity theft. Use the log sheets to help you keep track of important details. Make sure to record every action you take, every conversation you have, and every dollar you spend resolving the fraud (recovery costs can be useful if your case ever ends up in court). Print out as many log sheets as you need; use at least one contact log for each creditor, bank, bureau, and agency that you contact. Refer to the resource section for important addresses and phone numbers of agencies that you will need to contact. Also place in the binder all relevant documentation pertaining to your case. This would include credit card statements containing fraudulent charges, copies of your credit reports showing unauthorized accounts, letters from agencies trying to collect on debts you did not incur, and copies of police reports and other important documents you collect along the way. Even after you’ve jumped through every hoop to clear your good name, you may still experience additional problems possibly months or years down the road. Keep your binder as your one-stop source for all relevant information pertaining to your case. By staying organized, taking good notes, and keeping important documentation together in one spot, you will win the fight against this complicated and widespread crime. Let’s get started! Page 2 Copyright © 2009. SpendOnLife.com. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.
    3. wHat is identity tHeft? How do i know Identity theft happens when someone uses if i’m a victim? your personal information for their own gain. Here are a few warning signs that indicate They use your name, Social Security number, your identity may have been stolen: date of birth, and any other personal and financial information they’ve obtained about Your monthly credit card or bank statements you to apply for credit cards or loans, sign up show unauthorized transactions. for utilities, or steal money from your existing Your credit reports list unauthorized accounts. accounts, such as new credit cards or loans. A successful thief can steal thousands of You notice your mail is delivered dollars in a victim’s name. Often, the victim sporadically, or you don’t receive your doesn’t even know about the fraud until usual monthly credit card or bank account months or years later, when their credit is statements. wrecked and collection agencies start calling You receive credit cards in the mail for about delinquent accounts. which you did not apply, or mail concerning assets or purchases you know nothing Criminal and medical identity theft also about. exist. A thief will pretend to be you after You are denied for new credit or loans, or committing a crime or when he needs medical offered poor rates or terms, for no apparent care. It falls upon you to separate the thief’s reason. criminal and medical records from your own. You receive phone calls from collection agencies about accounts you did not open How does identity or purchases you did not make. tHeft Happen? You are also at risk of identity theft if you Identity theft can happen to anyone, and have lost or stolen credit and debit cards, there is no way to fully protect yourself from Social Security number, driver’s license, the crime. Here are some ways that identity or other sensitive documents containing thieves get a hold of your information: personal or financial information. Lost or stolen wallets If you receive a notice that your information Card-skimming, or stealing your personal has been compromised in a security information during a transaction breach (i.e. fraudsters have hacked into a “Friendly” theft, or identity theft by corporate database containing your personal friends, family members, co-workers, and information), you should carefully monitor other people you know your credit for signs of fraud. Mailbox raiding and dumpster diving for your personal and financial information Online methods, including e-mail phishing schemes in which a thief impersonates your bank or other trusted company you do business with to try and lure personal information out of you Data breaches, or hacking into company systems to gain customer information Page 3 Copyright © 2009. SpendOnLife.com. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.
    4. How can i protect myseLf? wHat is credit There are many things you can do to limit monitoring? the chances of identity thieves stealing your Signing up for a credit monitoring service is identity. an easy, low-cost way to keep tabs on your credit and protect yourself against identity Shop securely online. Look for “https” in the theft. address bar (the “s” stands for “secure”) and the security lock icon in the bottom right of Instead of remembering to check your credit the web browser window. reports regularly, a credit monitoring service Beware of popular phishing schemes via continuously checks them for you. Anytime phone and e-mail. there is activity—like when someone pulls your credit report or when a new account Limit the information you post about is opened in your name—you will receive yourself on online social networking sites an alert. Make sure that you’ve authorized like Facebook and MySpace. each action, and that it’s not evidence of an Install firewall, anti-spyware, and anti-virus identity thief at work. software on your computer. Use complex pass codes for websites and Credit monitoring is a great way to know debit cards. Always choose an unpredictable about fraudulent activity before it wrecks your combination of letters and numbers. credit. Remember to also closely inspect your credit card and bank statements each month Shield your PIN from others at the ATM and for fraudulent transactions. The sooner you cash register. learn that your identity has been stolen, the Make sure you wipe your hard drive before easier it is to get it back. you donate, recycle, or toss your old computer. Shred financial documents, receipts, and mail. Choose a shredder that will meet your shredding needs at the home or office. protect yoUr privacy Consider a locked mailbox or a PO Box, especially if you share a mailbox with Thieves can raid your mailbox for pre- others. approved offers of credit, fill them out, Never have your driver’s license number and receive plastic in your name. Protect printed on your checks. Also, never have yourself and reduce your junk mail pile at new checks sent to your mailbox. Always the same time by signing up at pick them up from your local bank branch. www.optoutprescreen.com. You can choose Only keep what you need in your wallet. to opt-out of the mailing lists for five years Never carry extra credit cards, your Social or forever. Security card, or written ATM pass codes. Sign up for a credit monitoring service that quickly alerts you to any suspicious activity on your credit report. Page 4 Copyright © 2009. SpendOnLife.com. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.
    5. personaLized identity tHeft recovery cHeckList Choose your situation(s) from the list below to find out which steps you should take on the following pages. Check off the triangles once you’ve completed each step. You have lost or stolen credit or ATM cards 1 Your monthly bank or credit card statements 1 2 3 show transactions you did not make You’ve been denied credit (or poor rates or 2 7 terms) for no apparent reason You have received calls or letters about 2 3 4 5 6 7 8 9 accounts that you did not open Your credit reports show new accounts you 3 4 5 6 7 8 9 did not authorize Your credit report shows personal 10 7 information that does not belong to you You received a notice that your personal information was compromised in a security 2 7 8 breach You driver’s license was lost or stolen 11 You passport was lost or stolen 12 7 You Social Security card (or number) was 13 lost or stolen You’ve lost your checkbook, or had checks 14 stolen from you Your mailbox is consistently empty, or your monthly bank or credit card statements 2 7 8 15 are missing You are accused of a crime you did not commit because the real criminal used your 16 identity instead of his own Page 5 Copyright © 2009. SpendOnLife.com. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.
    6. steps to recovery Use the checklist on the previous page to find out which of these steps you should follow based on your specific situation. Find more detailed descriptions on the following pages. 1 9 more » Consider placing an extended fraud more » Contact your creditors and banks to alert or even a security freeze on your deactivate the affected accounts. credit reports. 2 10 Order your credit reports from all more » three credit bureaus to look for more » Contact the credit bureaus and follow their dispute guidelines. unauthorized accounts and credit inquiries. 3 11 more » Alert the credit bureaus and ask them more » Contact your local Department of to place an initial 90-day fraud alert Motor Vehicles for the appropriate on your credit reports. forms and procedures. 4 12 Contact the financial institution behind Report a missing passport to the U.S. more » the unauthorized account to ask for more more » Department of State. Apply for a details. Explain to them that you did not replacement at your local passport open the account, and you want it closed agency. and removed from your credit report. 5 13 more » File an ID Theft Complaint with the more » Visit your local Social Security office Federal Trade Commission. for a replacement card. 6 14 Contact your bank to place stop more » File a police report both locally as well more » payments on missing checks, and as in the jurisdiction where the fraud report them to the major check took place. verification companies. 7 15 Contact your bank or creditor to verify that more » Sign up for a credit monitoring service more » they sent your statement to you. If it was to alert you to any new activity or sent but you did not receive it, contact fraud on your credit reports. your local post office. 8 16 You will need to file an impersonation more » Closely inspect your bank and credit more » report with the police and have your card statements each month for identity confirmed. Consider hiring an unauthorized transactions. attorney to clear your name. Page 6 Copyright © 2009. SpendOnLife.com. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.
    7. 1 Deactivate affected accounts. 1. Alert your creditors and banks as soon as you can if you have lost or stolen credit or ATM cards, or see unauthorized transactions on your monthly statements. Contact the financial institution as soon as possible, but definitely within 60 days (responding to fraudulent charges within 60 days limits your liability). Most banking institutions have a department that specifically handles lost or stolen cards and fraudulent transactions. Call and speak with a customer service representative, and then follow up with a letter sent via certified mail, return receipt requested (and keep a copy for your records). Deactivate the affected accounts. Make sure to use new and complex passwords for any new accounts you open. Also request that your good credit history (which boosts your credit score) be carried over to the new account. See Resources for the contact information for some of the major financial institutions. 2 Review your credit reports. 2. Get all three of your credit reports if you suspect that an identity thief has obtained your personal information and may be using it to open credit cards, apply for loans, or purchase goods and services in your name. You can get your credit reports instantly and for free by visiting the official government website www.annualcreditreport.com. Closely review each report from TransUnion, Equifax, and Experian. Print them out and highlight any strange accounts you don’t recognize, search inquiries you did not authorize, and any incorrect personal data such as address, name, or Social Security number. If it’s clear that someone has been using your personal information to open accounts in your name, see the checklist for additional steps. 3 Place an initial fraud alert. 3. If you see accounts or search inquiries on your credit reports that you did not authorize, contact each credit bureau via phone and in writing (using certified mail, return receipt requested) to let them know about the fraud and ask that they remove the fraudulent items. Also ask them to place a fraud alert on your report. A fraud alert is simply a statement attached to your credit reports that indicates you are (or may be) the victim of identity theft. A fraud alert signals to lenders and creditors to take extra precaution before granting credit in your name. An initial fraud alert lasts for 90 days and does not require any additional documentation to place. Simply call one of the credit bureaus, who will in turn alert the other two. Or, contact all three yourself to make sure the fraud alerts are placed on each of your reports as quickly as possible. Once you’ve placed an alert, you are eligible to receive another copy of your report from each bureau. Ask that they send the report to you without your full Social Security number printed on it, for extra protection. Page 7 Copyright © 2009. SpendOnLife.com. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.
    8. 4 Close unauthorized accounts. 4. Contact the financial institution behind an unauthorized account to get more details. If it turns out that a thief has used your identity to take out a loan or apply for a credit card, explain the fraud to the lender or creditor. Ask them to close the account and remove it from your credit report. The institution might require documentation, such as an ID Theft Complaint or copy of a police report before closing the account. Follow up your request to them in writing (via certified mail, return receipt requested), and keep a copy for your records. Ask to file an identity theft complaint with their fraud department as well. 5 File an ID Theft Complaint with the Federal Trade Commission 5. If you are a victim of identity theft, or feel that you might be at risk, you should fill out an ID Theft Complaint with the FTC. You do this online by visiting the FTC’s Consumer Protection website at www.ftccomplaintassistant.gov. Be sure to print out a copy of your complaint to keep for your files. Or, you can file a complaint over the phone by calling 1-877-438-4338. 6 File a police report. 6. To gain access to all the legal benefits that you are entitled to as a victim of identity theft, you should obtain a detailed police report about your situation. File a police report both locally as well as in the jurisdiction where the fraud took place. You might also consider filing a report with your state police, since many states have passed tough new laws to crack down on identity theft. Filing the report in person is the most effective method. When you go to file a report, have with you: • a copy of the FTC ID Theft Complaint • a government-issued ID • proof of residency, such as a utility bill • copies of any evidence you have of the fraud (such as credit card statements with fraudulent transactions, credit reports showing unauthorized accounts, or collections letters) Ask the officer to attach your FTC ID Theft Complaint to the report; this will add more detail. Make sure you get a copy of the report, or at least the report number. If the police are reluctant to work with you, try to file a “Miscellaneous Incident” report or contact your state Attorney General’s office. Page 8 Copyright © 2009. SpendOnLife.com. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.
    9. 7 Sign up for credit monitoring. 7. A credit monitoring service is a great weapon in the fight against identity theft. It will alert you whenever an identity thief tries to use your personal information to open a new account at a bank or credit card company, or even applies for a cell phone or utility service. Basically, whenever banks, lenders, and other companies pull your report to review your credit history (which they almost always do before lending money, goods, or services), you’ll know about it. If any of these credit inquiries are performed by companies you have no relationship with, it might signify an identity thief at work. Make sure the service you sign up for monitors all three credit reports. 8 Closely inspect your monthly statements. 8. It’s always a good idea to carefully review your bank and credit card statements each month to look for errors and evidence of fraud. Make sure all of the transactions listed match your receipts, and that the total bill adds up correctly. If you find discrepancies, refer back to the checklist for additional steps to follow. Also make sure that you actually receive your statements each month in the mail (unless you’re signed up for paperless statements). Fraudsters can raid your mailbox and steal sensitive information like your credit card bills. To report missing mail, or if you suspect that an identity thief has submitted a change of address form in your name, refer to Step 15. 9 Consider an extended fraud alert or security freeze. 9. An extended alert is exactly like the initial 90-day fraud alert, though it stays in place for seven years. To place an extended alert on your credit reports, the credit bureaus will require some documentation proving that you are a victim of identity theft. A copy of the Identity Theft Complaint you made through the FTC and a copy of your police report will most likely suffice. You can also place a security freeze on your credit reports, which disallows anyone access to your credit file without your consent. Without access to your file, lenders and creditors will not open accounts in your name. Contact each bureau separately to place the credit freezes. During a security freeze, your creditors cannot report any changes to your name, address, date of birth, or Social Security number. This further protects you from identity thieves attempting to edit your personal information. A security freeze will most likely slow down the process when you apply for a new credit card or loan, but that may be worth the peace of mind knowing that an identity thief won’t be able to open up an account in your name. Placing a security freeze is free if you can prove to the bureaus that you are a victim of identity theft by providing appropriate documentation. If you can’t pull together the proof that the bureaus request, you can still place a security freeze on your report for a small fee. You can temporarily lift a security freeze if necessary. You can choose either a global lift (which lets any creditor who has a legal right to pull your file) or a specific third party lift (in which you allow a single institution access to your credit report). A lift can last between one and 30 days. You can remove security freezes and extended alerts through written request to the bureaus. Page 9 Copyright © 2009. SpendOnLife.com. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.
    10. 10 Follow the credit bureaus’ dispute guidelines. 1. If you find incorrect personal information on your credit reports, it could signify that an identity thief has updated your information behind your back, or it could just be a mistake made by the credit bureaus. Mixed credit files (i.e. when your report gets intertwined with someone else’s due to name or Social Security similarities) are actually quite common. Visit the credit bureaus’ websites to follow their dispute guidelines. Make sure you submit your dispute in writing via certified mail, return receipt requested. The bureaus must legally investigate and resolve your complaint within 30 days (or 45 days if you received your report from www.annualcreditreport.com). 11 Contact your local DMV. 1. To figure out the right course of action in the case of a missing driver’s license, you must contact your local DMV or DPS office. Find yours at www.onlinedmv.com. Call the office first to ask which documents you need to bring with you to obtain a new license. 12 Report your missing passport. 2. Lost or stolen passports must be reported to the U.S. Department of State (1-877-487-2778). Visit their website at www.travel.state.gov to find a local passport office where you can apply for a new passport. 13 Report and replace a missing Social 3. Security card. The Social Security Administration will only take a report of your lost or stolen Social Security card or number if you believe someone else is using it to apply for employment or government benefits. Call the SSA fraud hotline to report such abuse at 1-800-269-0271. If you believe someone is using your Social Security card or number to apply for loans and credit in your name, you should contact the FTC as outlined in Step 5. The SSA cannot help you repair your credit, and they very rarely issue replacement Social Security numbers. If you need to replace a missing card, visit www.ssa.gov to find your local office. If you have your Social Security number memorized, you may not need a new card. A Social Security card is only necessary when you are applying for new employment, for instance. Never carry your card with you in your purse or wallet on a daily basis. Keep it in a safe place until it’s needed. Page 10 Copyright © 2009. SpendOnLife.com. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.
    11. 14 Place stop payments on missing checks. 4. Contact your bank to put stop payments on missing checks, and ask your bank to notify the check verification service that it does business with. Also contact all major check verification companies (see Resources), asking them to notify the merchants that use their service not to accept your checks. You can contact the Shared Check Authorization Network (SCAN) at 1-800-262-7771 to find out if someone is passing bad checks in your name. You will also need to close the checking account after all legitimate checks clear. If you order new checks, have them sent to the local branch of your bank — not your unsecured curbside mailbox. And never have your driver’s license or Social Security number printed on your checks. In the case of stolen checks, you should also file a police report and keep a copy of it for your records (see Step 6). 15 Report missing mail. 5. In the case of a missing bank or credit card statement, first contact your bank or credit card company to make sure it was sent out. Also ask them if they’ve received any change-of-address updates that you may not have authorized. If the bank sent the statement and has not received a change-of-address, contact your local post office (visit www.usps.gov to find yours) or call the United States Postal Service customer service at 1-800-ASK-USPS (1-800-275-8777) to file a complaint. Someone may be tampering with your mail, especially if you have not received any mail within a two-day period or if you are not receiving mail regularly (i.e. on a specific day of the week) for two or more weeks in a row. You may also consider filing a police report with local authorities. If the statement or other sensitive document never turns up, continue to periodically check in with all of your creditors to make sure no change-of-address forms have been filed in your name. And consider switching to paperless statements if possible, to ensure this does not happen in the future. Keep an eye out for fraudulent activity on your credit reports, and closely review future bank and credit card statements for fraudulent transactions as well. Other mail safety tips include getting a locking mailbox or a P.O. box, dropping off sensitive outgoing mail like checks in USPS collection boxes (instead of your curbside mailbox), and having your mail held while you’re out of town. 16 Be proactive if you’re a victim of criminal ID theft. 6. If you are a victim of criminal identity theft, the first step you should take is to contact the police department that originally arrested the identity thief. Explain the situation to them in person if possible, and file an impersonation report. You may also need to clear your name in the court records. For more information, visit www.privacyrights.org. An attorney may be required. Page 11 Copyright © 2009. SpendOnLife.com. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.
    12. resoUrces financiaL government credit institUtions agencies bUreaUs Bank of America Federal Trade Commission TransUnion To report fraudulent www.consumer.gov/idtheft 1-800-680-7289 transactions, call 1-800-427- To file a complaint, visit www.transunion.com 2449. To report lost or stolen www.ftccomplaintassistant.gov Fraud Victim Division ATM or check cards, call 1-800- or call 1-877-ID-THEFT P.O. Box 6790 848-6090. To report lost or (1-877-438-4338). Fullerton, CA 92834-6790 stolen credit cards, call 1-800- State Attorney General 732-9194. Equifax Find your state Attorney 1-800-525-6285 Chase General at www.naag.org. www.equifax.com To report fraudulent charges P.O. Box 740241 Social Security on your Chase credit card, Atlanta, GA 30374-0241 Administration call 1-800-436-7927. To report fraud to your Chase Deposit The SSA will not take reports Experian account, call 1-800-935-9935. of lost or stolen Social Security 1-888-EXPERIAN (397-3742) cards, unless you believe www.experian.com Citibank someone else is using it to P.O. Box 9532 To report lost or stolen Citi apply for employment. The Allen, TX 75013 cards, call 1-800-950-5114. SSA will very rarely issue a replacement SSN. If you need Annual Credit Report Wells Fargo to replace a missing card, visit U.S. law entitles you to a free To report fraudulent activity www.ssa.gov to find your local credit report from each bureau on your account, call 1-800- office. annually. To get yours, visit 869-3557. To report lost or www.annualcreditreport.com U.S. Postal Service stolen checks and debit/ATM or call 1-877-322-8228. cards, call 1-800-642-4720. www.usps.com To report lost or stolen credit To report missing mail, or if Protect Your Privacy cards, call 1-800-642-4720. you suspect that an identity To remove your name from thief has submitted a change pre-approved credit card and Check Verification Services of address form in your name, insurance mailing lists, visit contact USPS customer service www.optoutprescreen.com TeleCheck 1-800-366-2425 at 1-800-ASK-USPS Reduce your number of phone Certegy Check 1-800-770-3792 (1-800-275-8777). Global Payments calls from telemarketers by U.S. Department of State 1-866-850-9061 calling 1-888-382-1222 or ChexSystems 1-800-428-9623 To report a lost or stolen www.donotcall.gov CrossCheck 1-800-552-1900 passport, call 1-877-487-2778. Shared Check Authorization Visit www.travel.state.gov Network 1-800-262-7771 to find a local office near National Check Fraud Service you to apply for a new or 1-843-571-2143 replacement passport. Page 12 Copyright © 2009. SpendOnLife.com. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.
    13. additionaL resoUrces Identity Theft Resource Center Identity Theft Assistance Center www.idtheftcenter.org www.identitytheftassistance.org The Identity Theft Resource Center (ITRC) is a The Identity Theft Assistance Center (ITAC) nonprofit, nationally respected organization helps consumers through identity theft dedicated exclusively to the understanding victim assistance and shares knowledge with and prevention of identity theft. The ITRC consumers to help prevent identity theft. provides consumer and victim support as well National Crime Prevention Center as public education. www.ncpc.org/cms/cms-upload/prevent/files/ IDtheftrev.pdf Internet Crime Complaint Center The National Crime Prevention Center (NCPC) www.ic3.gov has produced a booklet in PDF format If you think you are a victim of a cyber discussing identity theft. crime, visit the Internet Crime Complaint Privacy Rights Clearinghouse Center. The IC3 gives the victims of cyber crime a convenient and easy-to-use reporting www.privacyrights.org mechanism that alerts authorities, including This nonprofit consumer information and the FBI, of suspected criminal or civil advocacy organization offers ways to protect violations. your privacy and prevent identity theft. U.S. Department of Justice Identity Theft 911 www.usdoj.gov/criminal/fraud/websites/ www.identitytheft911.org idtheft.html Identity Theft 911 publishes an extensive The U.S. Department of Justice (USDOJ) online Identity Theft Knowledge Center. It discusses identity theft and identity fraud, and includes recent threat alerts, fraud research, what they are doing to stop the widespread and white papers. crime. Spend On Life www.spendonlife.com This online resource offers information and advice for identity theft victims and those wanting to improve their credit rating. It also offers a three-bureau credit monitoring service. Page 13 Copyright © 2009. SpendOnLife.com. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.
    14. identity tHeft victim Logs As an identity theft victim, taking careful and thorough notes about each step of your recovery process is crucial. Detailed documentation will ultimately save you time and headache as you navigate the various bureaucratic tasks needed to get out of an identity thief’s grasp. Print out as many of these log sheets as you need to track your progress. activity Log Use the Activity Log to jot down every action related to your battle with identity theft. This will serve as a comprehensive overview of your progress. date time/money action LE spent P 3/10 30 min/$0 Deactivated Bank of America credit card M XA 3/11 2hr/$0 Ordered 3 credit reports from annualcreditreport.com and E checked for errors 3/14 1hr/$0 called TransUnion, Equifax and Experian to place fraud alerts on my credit reports 3/17 - received new Bank of America credit card in the mail contact Log Print out a contact log for each financial institution, government agency, police authority, and credit bureau that you contact. Note in the comments section what was discussed during phone calls and/or sent through the mail, as well as next steps to take, and dates by which you (or they) need to follow up. name of institUtion: Bank Of America pHone nUmber: 1-800-427-2449 LE address: - web site: www.bankofamerica.com P M XA CONTACT NAME: COMMENTS: Mandy S. Explained fraudulent charges on my account. Mandy offered to E deactivate my card and send me a new one. Should arrive within one week. DATE: 3/10 TIME SPENT: 30 min Page 14 Copyright © 2009. SpendOnLife.com. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.
    15. activity Log Use the Activity Log to jot down every action related to your battle with identity theft. This will serve as a comprehensive overview of your progress. date time/money action spent Copyright © 2009. SpendOnLife.com. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.
    16. contact Log Print out a contact log for each financial institution, government agency, police authority, and credit bureau that you contact. Note in the comments section what was discussed during phone calls and/or sent through the mail, as well as next steps to take, and dates by which you (or they) need to follow up. name of institUtion: pHone nUmber: address: web site: CONTACT NAME: COMMENTS: DATE: TIME SPENT: CONTACT NAME: COMMENTS: DATE: TIME SPENT: CONTACT NAME: COMMENTS: DATE: TIME SPENT: Copyright © 2009. SpendOnLife.com. Licensed under a Creative Commons Attribution-Noncommercial-Share Alike 3.0 United States License.
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