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Welcome to  ERVs: Ready, Set, Roll  ARC 3068-4
Introduction
Learning Objectives <ul><li>Identify and use all ERV equipment. </li></ul><ul><li>Explain the term Integrated Service Deli...
How the Course is Organized <ul><li>Segments 1-6  </li></ul><ul><li>Course Review </li></ul><ul><li>ERV Orientation </li><...
Road Test Requirements <ul><li>You must bring: </li></ul><ul><li>Valid driver’s license </li></ul><ul><li>Department of Mo...
Meeting Requirements <ul><li>You must— </li></ul><ul><li>Be at least 21 years of age. </li></ul><ul><li>Have a valid drive...
Maintaining Requirements <ul><li>Current First Aid/CPR card </li></ul><ul><li>Copy of renewed driver’s license </li></ul>I...
Course Outline <ul><li>Segment 1: Introduction to the ERV </li></ul><ul><li>Segment 2: Customer Service </li></ul><ul><li>...
Participant Introductions <ul><li>Your name </li></ul><ul><li>Chapter’s name </li></ul><ul><li>Learning goal(s) </li></ul>
Segment 1:  Introduction to the ERV
Typical Uses of the ERV <ul><li>Mobile feeding </li></ul><ul><li>Interviews </li></ul><ul><li>Outreach </li></ul><ul><li>C...
Commitment of  the ERV Team <ul><li>“ The shared commitment of the ERV Team is to provide information, food or other neede...
Key Activities <ul><li>Deliver and serve safe, nutritious food and beverage </li></ul><ul><li>Provide information to clien...
Key Activities  (cont’d) <ul><li>Drive the ERV safely </li></ul><ul><li>Keep the ERV safe to drive by performing preventiv...
Five Values <ul><li>Think safety first </li></ul><ul><li>Handle food safely </li></ul><ul><li>Anticipate customer needs </...
ERV Fleet Numbers <ul><li>1000: East Coast </li></ul><ul><li>2000: Central States </li></ul><ul><li>3000: West Coast </li>...
Things to Keep in Mind <ul><li>Smoking (Policy 507) </li></ul><ul><li>Drugs and alcohol (Policy 506) </li></ul><ul><li>Vio...
Proper ID and Attire <ul><li>Wear ONLY: </li></ul><ul><li>Official American Red Cross Disaster Vest  or </li></ul><ul><li>...
Review Questions <ul><li>Complete the review questions for Segment 1 on pages 1-13 and 1-14 of the Participant’s Workbook....
Segment 2:  Customer Service
Meeting Customer Expectations <ul><li>Be— </li></ul><ul><li>Dependable. </li></ul><ul><li>Professional. </li></ul><ul><li>...
Customer Service Tips <ul><li>Maintain a positive, helpful attitude </li></ul><ul><li>Keep your ERV clean and neat! </li><...
Donations <ul><li>Under NO circumstances may American Red Cross disaster workers accept contributions or reimbursement for...
Maintaining Routes <ul><li>Maintaining the designated route: </li></ul><ul><li>Ensures you will arrive on time, reassuring...
Stopping to Serve <ul><li>Alert clients to your arrival (horn, backup alarm, light, PA system) </li></ul><ul><li>Serve cli...
Feeding Clients <ul><li>Fixed feeding </li></ul><ul><li>Mobile feeding </li></ul><ul><li>Search and serve </li></ul>2 - 4
Collecting Information <ul><li>Gather and report: </li></ul><ul><li>Utility outages </li></ul><ul><li>Water shortages </li...
Collecting Information <ul><li>Ask: </li></ul><ul><li>Do you have running water? </li></ul><ul><li>Do you have electricity...
Providing Information <ul><li>Includes: </li></ul><ul><li>What services Red Cross provides (addresses & phone numbers) </l...
Offering Alternatives <ul><li>Where they can go </li></ul><ul><li>Who they can speak to </li></ul>Show genuine concern by ...
Anticipating Client’s Needs <ul><li>Assist with planning by: </li></ul><ul><li>Complete the  Mobile Feeding Unit Daily Act...
Review Questions <ul><li>Complete the review questions for Segment 2 on pages 2-11 and 2-12 of the Participant’s Workbook....
Segment 3:  Safe Food Handling
Food Cambros ® <ul><li>Keep cold foods cold and hot foods hot </li></ul><ul><li>Six can feed 300-400 meals </li></ul><ul><...
Drink Cambros ® <ul><li>Keep cold drinks cold and hot drinks hot </li></ul><ul><li>Six can serve approx. 400 drinks </li><...
Handling Cambros ® <ul><li>Handle with extreme care </li></ul><ul><li>Take care not to pierce the insulation wall </li></u...
Stacking Cambros ® <ul><li>Stack on the driver’s side (street side) </li></ul><ul><li>Secure with cargo straps </li></ul><...
Stocking the ERV <ul><li>Standardized Food Service Set </li></ul><ul><li>Six 5-gallon Beverage Cambros ® </li></ul><ul><li...
Stocking the ERV <ul><li>Standard Spoodle Food Serving Tool Issue  </li></ul><ul><li>2 each – 12 inch Tongs </li></ul><ul>...
ERV Payload Capacity <ul><li>Never exceed the capacity indicated on the driver’s door frame data plate </li></ul><ul><li>D...
Safe Food Handling <ul><li>Red Cross works with local public health departments to ensure safety. </li></ul><ul><li>Refere...
Cleaning the ERV <ul><li>Exterior </li></ul><ul><li>Wash frequently as needed </li></ul><ul><li>Use manual car wash or by ...
Cleaning the ERV <ul><li>When washing the vehicle by hand, use— </li></ul><ul><li>Soap for exterior automotive cleaning;  ...
Cleaning the ERV <ul><li>Important to remember! </li></ul><ul><li>Use a car vacuum to clean the exterior electrical outlet...
Cleaning the ERV <ul><li>Interior </li></ul><ul><li>Designed for easy cleaning </li></ul><ul><li>During assignment, the fo...
Cleaning the ERV <ul><li>When washing the interior, use— </li></ul><ul><li>Hose with spray attachment;  Never a power wash...
Cleaning the ERV <ul><li>Important to remember! </li></ul><ul><li>Follow cleaning product directions </li></ul><ul><li>If ...
Cleaning Cambros ® <ul><li>To clean and sanitize— </li></ul><ul><li>Remove leftover contents </li></ul><ul><li>Disassemble...
Leftover Food <ul><li>Return it to the food preparation facility </li></ul><ul><li>Place in double-bagged containers </li>...
Review Questions <ul><li>Complete the review questions for Segment 3 on pages 3-18 of the Participant’s Workbook. </li></u...
Segment 4:  Maintenance and Safety
General Safety Tips <ul><li>Always observe posted speed limits </li></ul><ul><li>Wear your seat belt </li></ul><ul><li>Che...
General Safety Tips <ul><li>NEVER drive— </li></ul><ul><li>If you are tired. </li></ul><ul><li>Through water above the of ...
Preventive Maintenance <ul><li>Includes weekly, semiannual, annual and operational inspections </li></ul><ul><li>Reduces d...
Inspections √ √ Vehicle Maintenance Checklist  ( tool) √ √ √ Disaster Vehicle Inspection Report  ( Form 6395) Pre- & Post-...
Before You Begin <ul><li>Turn off the engine and remove the key before opening the hood </li></ul><ul><li>Place vehicle in...
Engine Fluids <ul><li>Oil </li></ul><ul><li>Check level every time ERV is fueled </li></ul><ul><li>Keep a log to determine...
Engine Fluids <ul><li>Engine Coolant </li></ul><ul><li>Check levels regularly </li></ul><ul><li>Never loosen or remove the...
Tires <ul><li>Unsafe tires are those that— </li></ul><ul><li>Are too small for the vehicle </li></ul><ul><li>Show tire cor...
Braking <ul><li>Always adapt vehicle speed to traffic, weather and road conditions </li></ul><ul><li>Capability is reduced...
Fueling <ul><li>Fill up at the end of your run </li></ul><ul><li>Wear gloves </li></ul><ul><li>Gasoline in the gasoline ER...
Road Safety <ul><li>Seat belts </li></ul><ul><li>5 staff limit for SHORT runs only </li></ul><ul><li>Backing up and hand s...
Two-Way Radio <ul><li>Pre-programmed to the proper frequency </li></ul><ul><li>Keep it on at all times </li></ul><ul><li>M...
Using the Radio <ul><li>To speak, press the microphone button </li></ul><ul><li>To listen, release the microphone button <...
Breakdowns and  Moving Violations <ul><li>Never attempt to change a tire yourself </li></ul><ul><li>Use warning markers if...
Standard Equipment <ul><li>Includes basic safety and service items </li></ul><ul><li>DO NOT mark permanently with local id...
Review Questions <ul><li>Complete the review questions for Segment 4 on pages 4-22 of the Participant’s Workbook. </li></u...
Segment 5:  Going on Assignment
Local and National Assignments <ul><li>DAT responses </li></ul><ul><li>Local and regional drills and exercises </li></ul><...
Notification <ul><li>Three stages of notification: </li></ul><ul><li>Alert </li></ul><ul><li>Standby </li></ul><ul><li>Act...
Traveling to the Relief Operation <ul><li>Think Safety First! </li></ul><ul><li>Maintain pace of 500-600 miles/day </li></...
Working on the Relief Operation <ul><li>In-process yourself and the vehicle </li></ul><ul><li>Know your immediate supervis...
Working with the Media <ul><li>When approached </li></ul><ul><li>Refer them to Public Affairs when they are available, you...
Working with the Media <ul><li>Before the interview </li></ul><ul><li>Ask the interviewer what he or she will ask </li></u...
Working with the Media <ul><li>During the interview </li></ul><ul><li>M e </li></ul><ul><li>E veryone </li></ul><ul><li>D ...
Leaving the Relief Operation <ul><li>Thoroughly clean, sanitize and service the ERV and all equipment (1 full day) </li></...
Review Questions <ul><li>Complete the review questions for Segment 5 on pages 5-13 of the Participant’s Workbook. </li></u...
Segment 6:  What’s Next for You
Congratulations! <ul><li>Now that you have completed Part 1,— </li></ul><ul><li>Review the Appendixes. </li></ul><ul><li>C...
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Erv class

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ARC ERV Class for Wyoming

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Transcript of "Erv class"

  1. 1. Welcome to ERVs: Ready, Set, Roll ARC 3068-4
  2. 2. Introduction
  3. 3. Learning Objectives <ul><li>Identify and use all ERV equipment. </li></ul><ul><li>Explain the term Integrated Service Delivery. </li></ul><ul><li>Describe safe food handling procedures. </li></ul><ul><li>Describe how the dissemination & collection of information provides quality service to clients. </li></ul><ul><li>Explain proper maintenance requirements and procedures. </li></ul>Intro-1
  4. 4. How the Course is Organized <ul><li>Segments 1-6 </li></ul><ul><li>Course Review </li></ul><ul><li>ERV Orientation </li></ul><ul><li>Road Test </li></ul>Intro-2
  5. 5. Road Test Requirements <ul><li>You must bring: </li></ul><ul><li>Valid driver’s license </li></ul><ul><li>Department of Motor Vehicle Report </li></ul><ul><li>Completed Course Review </li></ul><ul><li>Course completion cards </li></ul><ul><li>ERVs: Ready, Set, Roll Participant’s Workbook </li></ul><ul><li>Defensive Driving Certificate </li></ul>Intro -3
  6. 6. Meeting Requirements <ul><li>You must— </li></ul><ul><li>Be at least 21 years of age. </li></ul><ul><li>Have a valid driver’s license. </li></ul><ul><li>Have a clean driving record. </li></ul><ul><li>Have a current certification in First Aid/CPR </li></ul><ul><li>Successfully pass the Road Test </li></ul><ul><li>Successfully complete a Defensive Driving Course </li></ul>Intro-5
  7. 7. Maintaining Requirements <ul><li>Current First Aid/CPR card </li></ul><ul><li>Copy of renewed driver’s license </li></ul>Intro-5
  8. 8. Course Outline <ul><li>Segment 1: Introduction to the ERV </li></ul><ul><li>Segment 2: Customer Service </li></ul><ul><li>Segment 3: Safe Food Handling </li></ul><ul><li>Segment 4: Maintenance and Safety </li></ul><ul><li>Segment 5: Going on Assignment </li></ul><ul><li>Segment 6: What’s Next for You </li></ul>Intro-6
  9. 9. Participant Introductions <ul><li>Your name </li></ul><ul><li>Chapter’s name </li></ul><ul><li>Learning goal(s) </li></ul>
  10. 10. Segment 1: Introduction to the ERV
  11. 11. Typical Uses of the ERV <ul><li>Mobile feeding </li></ul><ul><li>Interviews </li></ul><ul><li>Outreach </li></ul><ul><li>Command post </li></ul><ul><li>Supply vehicle </li></ul><ul><li>Public visibility </li></ul><ul><li>Disaster exercises and drills </li></ul>1 - 2
  12. 12. Commitment of the ERV Team <ul><li>“ The shared commitment of the ERV Team is to provide information, food or other needed supplies to the people affected by disaster.” </li></ul>1 - 6
  13. 13. Key Activities <ul><li>Deliver and serve safe, nutritious food and beverage </li></ul><ul><li>Provide information to clients on Red Cross services and local resources </li></ul><ul><li>Distribute relief items </li></ul><ul><li>Collect information from clients and assess their needs </li></ul>1 - 7
  14. 14. Key Activities (cont’d) <ul><li>Drive the ERV safely </li></ul><ul><li>Keep the ERV safe to drive by performing preventive maintenance </li></ul><ul><li>Keep the ERV and its equipment clean and neat </li></ul>
  15. 15. Five Values <ul><li>Think safety first </li></ul><ul><li>Handle food safely </li></ul><ul><li>Anticipate customer needs </li></ul><ul><li>Provide and collect accurate information </li></ul><ul><li>Use resources wisely </li></ul>1 - 8
  16. 16. ERV Fleet Numbers <ul><li>1000: East Coast </li></ul><ul><li>2000: Central States </li></ul><ul><li>3000: West Coast </li></ul>1 - 10
  17. 17. Things to Keep in Mind <ul><li>Smoking (Policy 507) </li></ul><ul><li>Drugs and alcohol (Policy 506) </li></ul><ul><li>Violence-free work environment </li></ul><ul><li>(Policy 510) </li></ul>Human Resources Policy and Procedures Manual 1 - 11
  18. 18. Proper ID and Attire <ul><li>Wear ONLY: </li></ul><ul><li>Official American Red Cross Disaster Vest or </li></ul><ul><li>Plain red, white or gray tee shirt or polo shirt with the American Red Cross logo as a substitute </li></ul><ul><li>Flat, close-toed comfortable shoes </li></ul>1 - 12
  19. 19. Review Questions <ul><li>Complete the review questions for Segment 1 on pages 1-13 and 1-14 of the Participant’s Workbook. </li></ul>1 - 13
  20. 20. Segment 2: Customer Service
  21. 21. Meeting Customer Expectations <ul><li>Be— </li></ul><ul><li>Dependable. </li></ul><ul><li>Professional. </li></ul><ul><li>Responsive. </li></ul>2 - 1
  22. 22. Customer Service Tips <ul><li>Maintain a positive, helpful attitude </li></ul><ul><li>Keep your ERV clean and neat! </li></ul><ul><li>Do not eat or drink while serving clients </li></ul><ul><li>Make note of any disaster-caused needs in the areas you visit; refer the information to your supervisor </li></ul><ul><li>It’s OK to say “I don’t know;” Always say “I’ll find out.” </li></ul><ul><li>Always disseminate accurate information </li></ul>2 - 2
  23. 23. Donations <ul><li>Under NO circumstances may American Red Cross disaster workers accept contributions or reimbursement for providing assistance at the disaster scene. </li></ul>
  24. 24. Maintaining Routes <ul><li>Maintaining the designated route: </li></ul><ul><li>Ensures you will arrive on time, reassuring those who are recovering from disaster </li></ul><ul><li>Permits the ERV Team to help the largest number of people </li></ul>2 - 3
  25. 25. Stopping to Serve <ul><li>Alert clients to your arrival (horn, backup alarm, light, PA system) </li></ul><ul><li>Serve clients as a team (Greeter/Server) </li></ul><ul><li>Think safety first! </li></ul>2 - 3
  26. 26. Feeding Clients <ul><li>Fixed feeding </li></ul><ul><li>Mobile feeding </li></ul><ul><li>Search and serve </li></ul>2 - 4
  27. 27. Collecting Information <ul><li>Gather and report: </li></ul><ul><li>Utility outages </li></ul><ul><li>Water shortages </li></ul><ul><li>Disaster assessments </li></ul><ul><li>Special food requirements </li></ul><ul><li>Flooding </li></ul><ul><li>Road closures </li></ul><ul><li>Ethnicity of an area </li></ul>2 - 6
  28. 28. Collecting Information <ul><li>Ask: </li></ul><ul><li>Do you have running water? </li></ul><ul><li>Do you have electricity? </li></ul><ul><li>Do you have food? </li></ul><ul><li>Is your roof leaking? </li></ul><ul><li>Do you have water in your house? </li></ul><ul><li>Are there any needs you have? </li></ul><ul><li>Do you know of anyone else who might need Red Cross assistance? </li></ul>2 - 6
  29. 29. Providing Information <ul><li>Includes: </li></ul><ul><li>What services Red Cross provides (addresses & phone numbers) </li></ul><ul><li>What you have to offer (food, drinks, information) </li></ul><ul><li>Red Cross assistance is FREE and a gift of the American people </li></ul>2 - 8
  30. 30. Offering Alternatives <ul><li>Where they can go </li></ul><ul><li>Who they can speak to </li></ul>Show genuine concern by always letting people know: 2 - 9
  31. 31. Anticipating Client’s Needs <ul><li>Assist with planning by: </li></ul><ul><li>Complete the Mobile Feeding Unit Daily Activity Report (Form 5975) </li></ul><ul><li>Submit to your supervisor </li></ul>2 - 10
  32. 32. Review Questions <ul><li>Complete the review questions for Segment 2 on pages 2-11 and 2-12 of the Participant’s Workbook. </li></ul>2 - 11
  33. 33. Segment 3: Safe Food Handling
  34. 34. Food Cambros ® <ul><li>Keep cold foods cold and hot foods hot </li></ul><ul><li>Six can feed 300-400 meals </li></ul><ul><li>Weigh: 23 lbs. empty/73 lbs. full </li></ul><ul><li>Come with solid or hinged lids </li></ul><ul><li>Can contain wrapped or bulk-type foods </li></ul><ul><li>Require 2” of air space at top when filled </li></ul>3 - 2
  35. 35. Drink Cambros ® <ul><li>Keep cold drinks cold and hot drinks hot </li></ul><ul><li>Six can serve approx. 400 drinks </li></ul><ul><li>Weigh: 17 lbs. empty/63 lbs. full </li></ul><ul><li>Brown: Coffee & Tea; Blue: Other liquids </li></ul>3 - 3
  36. 36. Handling Cambros ® <ul><li>Handle with extreme care </li></ul><ul><li>Take care not to pierce the insulation wall </li></ul><ul><li>Report broken or lost parts </li></ul>3 - 3
  37. 37. Stacking Cambros ® <ul><li>Stack on the driver’s side (street side) </li></ul><ul><li>Secure with cargo straps </li></ul><ul><li>Place full ones on the bottom </li></ul><ul><li>Food Cambros no more than 3 high </li></ul><ul><li>Drink Cambros no more than 2 high </li></ul><ul><li>Think before you lift! </li></ul>3 - 4
  38. 38. Stocking the ERV <ul><li>Standardized Food Service Set </li></ul><ul><li>Six 5-gallon Beverage Cambros ® </li></ul><ul><li>Six 24-quart Food Cambros ® </li></ul><ul><li>12 polycarbonate pans with lids </li></ul><ul><li>Standard Spoodle Food Serving Toll Issue </li></ul>3 - 6
  39. 39. Stocking the ERV <ul><li>Standard Spoodle Food Serving Tool Issue </li></ul><ul><li>2 each – 12 inch Tongs </li></ul><ul><li>2 each – 6 oz. Solid Spoodles </li></ul><ul><li>2 each – 4 oz. Solid Spoodles </li></ul><ul><li>4 each – 4 oz. Slotted Spoodles </li></ul>3 - 6
  40. 40. ERV Payload Capacity <ul><li>Never exceed the capacity indicated on the driver’s door frame data plate </li></ul><ul><li>Driver is NOT considered part of the payload </li></ul><ul><li>Other ERV Team members, equipment and supplies must be included in weight for payload purposes </li></ul>3 - 7
  41. 41. Safe Food Handling <ul><li>Red Cross works with local public health departments to ensure safety. </li></ul><ul><li>Reference: Safe Food Handling Procedures on Disaster Relief Operations Handbook (ARC 3068-3R) </li></ul><ul><li>Remember: </li></ul><ul><li>S elf E quipment R isky materials V ehicle E veryone </li></ul><ul><li>Direct questions to your supervisor. </li></ul>3 – 10-12
  42. 42. Cleaning the ERV <ul><li>Exterior </li></ul><ul><li>Wash frequently as needed </li></ul><ul><li>Use manual car wash or by hand </li></ul><ul><li>When using a manual car wash, make sure— </li></ul><ul><li>Windows are closed and secured </li></ul><ul><li>Antennas are tied down or removed </li></ul><ul><li>ERV has enough height clearance </li></ul>3 – 13
  43. 43. Cleaning the ERV <ul><li>When washing the vehicle by hand, use— </li></ul><ul><li>Soap for exterior automotive cleaning; Never dish detergent! </li></ul><ul><li>Sponges, soft brushes, soft drying cloths </li></ul><ul><li>Clean running water </li></ul><ul><li>Hose with spray attachment; Never a power washer! </li></ul>3 – 13
  44. 44. Cleaning the ERV <ul><li>Important to remember! </li></ul><ul><li>Use a car vacuum to clean the exterior electrical outlet </li></ul><ul><li>Never run water up into the exhaust pipe </li></ul><ul><li>Test the brakes carefully when you first start driving </li></ul><ul><li>Store cleaning supplies in the outside (tool) storage area. </li></ul>3 – 13
  45. 45. Cleaning the ERV <ul><li>Interior </li></ul><ul><li>Designed for easy cleaning </li></ul><ul><li>During assignment, the food area must be cleaned daily </li></ul>3 – 13
  46. 46. Cleaning the ERV <ul><li>When washing the interior, use— </li></ul><ul><li>Hose with spray attachment; Never a power washer </li></ul><ul><li>Broom, mop, bucket and nonabrasive brushes </li></ul><ul><li>All-purpose cleanser; separate cleanser for vinyl surfaces </li></ul><ul><li>Vinyl protecting and conditioning product </li></ul><ul><li>Furniture preserving product </li></ul><ul><li>Chrome polish </li></ul>3 – 13
  47. 47. Cleaning the ERV <ul><li>Important to remember! </li></ul><ul><li>Follow cleaning product directions </li></ul><ul><li>If an all-purpose cleanser is not available, use a 2% bleach solution OR ammonia </li></ul><ul><li>Avoid vinyl surfaces and electrical panels </li></ul><ul><li>Never mix bleach and ammonia </li></ul>3 – 13
  48. 48. Cleaning Cambros ® <ul><li>To clean and sanitize— </li></ul><ul><li>Remove leftover contents </li></ul><ul><li>Disassemble </li></ul><ul><li>Thoroughly wash all parts with food-safe cleanser and soft brush </li></ul><ul><li>Never use abrasive cleaners </li></ul>3- 16
  49. 49. Leftover Food <ul><li>Return it to the food preparation facility </li></ul><ul><li>Place in double-bagged containers </li></ul><ul><li>Maintain a log of where and how much food is handed out on your run </li></ul><ul><li>Record accurate information on the blue sheet </li></ul><ul><li>Share with your supervisor </li></ul>3- 16
  50. 50. Review Questions <ul><li>Complete the review questions for Segment 3 on pages 3-18 of the Participant’s Workbook. </li></ul>3- 18
  51. 51. Segment 4: Maintenance and Safety
  52. 52. General Safety Tips <ul><li>Always observe posted speed limits </li></ul><ul><li>Wear your seat belt </li></ul><ul><li>Check fluid levels each time you fuel </li></ul><ul><li>Check warning and indicator lights </li></ul><ul><li>Secure all items </li></ul><ul><li>Know the vehicle height & load capacity </li></ul><ul><li>Always use a wheel chock when stationary </li></ul>
  53. 53. General Safety Tips <ul><li>NEVER drive— </li></ul><ul><li>If you are tired. </li></ul><ul><li>Through water above the of bottom of the wheel rim. </li></ul><ul><li>If you know there is a defect in the vehicle. </li></ul>4- 1
  54. 54. Preventive Maintenance <ul><li>Includes weekly, semiannual, annual and operational inspections </li></ul><ul><li>Reduces direct costs for repairs and possible accidents </li></ul><ul><li>Reduces indirect costs associated with paperwork and downtime of staff. </li></ul>4- 2
  55. 55. Inspections √ √ Vehicle Maintenance Checklist ( tool) √ √ √ Disaster Vehicle Inspection Report ( Form 6395) Pre- & Post- Deployment Professional Semi-annual Weekly FORM 4- 3
  56. 56. Before You Begin <ul><li>Turn off the engine and remove the key before opening the hood </li></ul><ul><li>Place vehicle in park and a chock behind driver’s side rear wheel </li></ul><ul><li>Let the engine cool before checking fluids and belts </li></ul><ul><li>Keep hands and fingers away from the radiator fan </li></ul>
  57. 57. Engine Fluids <ul><li>Oil </li></ul><ul><li>Check level every time ERV is fueled </li></ul><ul><li>Keep a log to determine rate of consumption </li></ul><ul><li>Do not rely on the engine oil light to come; it may be too late </li></ul>4- 4
  58. 58. Engine Fluids <ul><li>Engine Coolant </li></ul><ul><li>Check levels regularly </li></ul><ul><li>Never loosen or remove the radiator cap on a hot or warm engine </li></ul><ul><li>Switch the engine off to obtain accurate reading </li></ul><ul><li>Follow ERV owners manual suggestions for adding coolant </li></ul>
  59. 59. Tires <ul><li>Unsafe tires are those that— </li></ul><ul><li>Are too small for the vehicle </li></ul><ul><li>Show tire cord through sidewall cuts </li></ul><ul><li>Have loose tread </li></ul><ul><li>Have sidewall bulges </li></ul><ul><li>Have little or no tread (<1/16 th ”) </li></ul>4- 5
  60. 60. Braking <ul><li>Always adapt vehicle speed to traffic, weather and road conditions </li></ul><ul><li>Capability is reduced when wet or icy </li></ul><ul><li>Do not “ride the brakes” </li></ul><ul><li>Anti-lock brakes require steady pressure; Do not “pump” the brakes </li></ul>4- 6
  61. 61. Fueling <ul><li>Fill up at the end of your run </li></ul><ul><li>Wear gloves </li></ul><ul><li>Gasoline in the gasoline ERVs; Diesel in the diesel ERVs </li></ul><ul><li>NEVER drive a diesel ERV when fueled with gasoline </li></ul>
  62. 62. Road Safety <ul><li>Seat belts </li></ul><ul><li>5 staff limit for SHORT runs only </li></ul><ul><li>Backing up and hand signals </li></ul><ul><li>Height and size of the ERV </li></ul><ul><li>Road conditions and water hazards </li></ul>
  63. 63. Two-Way Radio <ul><li>Pre-programmed to the proper frequency </li></ul><ul><li>Keep it on at all times </li></ul><ul><li>Monitor when you are on duty </li></ul><ul><li>Operates off of the truck batteries </li></ul>4- 14
  64. 64. Using the Radio <ul><li>To speak, press the microphone button </li></ul><ul><li>To listen, release the microphone button </li></ul><ul><li>Keep microphone about 1” from your mouth </li></ul><ul><li>Speak clearly and in normal tone </li></ul><ul><li>You cannot transmit and receive at the same time </li></ul><ul><li>Turn radio off to prevent battery drain </li></ul>
  65. 65. Breakdowns and Moving Violations <ul><li>Never attempt to change a tire yourself </li></ul><ul><li>Use warning markers if a breakdown occurs </li></ul><ul><li>Assume responsibility for moving violations </li></ul><ul><li>When in an accident, complete the Accident Reporting Kit (ARC 6625) </li></ul>4- 17
  66. 66. Standard Equipment <ul><li>Includes basic safety and service items </li></ul><ul><li>DO NOT mark permanently with local identification </li></ul><ul><li>Must remain interchangeable with other vehicles </li></ul><ul><li>Be familiar with and know how to properly use all items </li></ul>
  67. 67. Review Questions <ul><li>Complete the review questions for Segment 4 on pages 4-22 of the Participant’s Workbook. </li></ul>4- 22
  68. 68. Segment 5: Going on Assignment
  69. 69. Local and National Assignments <ul><li>DAT responses </li></ul><ul><li>Local and regional drills and exercises </li></ul><ul><li>Local, multi-chapter and larger DRO assignments (up to 3 weeks) </li></ul>5 - 1
  70. 70. Notification <ul><li>Three stages of notification: </li></ul><ul><li>Alert </li></ul><ul><li>Standby </li></ul><ul><li>Activation </li></ul>5 – 3-5
  71. 71. Traveling to the Relief Operation <ul><li>Think Safety First! </li></ul><ul><li>Maintain pace of 500-600 miles/day </li></ul><ul><li>Never drive more than 10 – 12 hours/day per team </li></ul><ul><li>Do not convoy with other ERVs </li></ul><ul><li>Notify your contact person when you stop for the night </li></ul><ul><li>Be flexible! </li></ul>5 - 6
  72. 72. Working on the Relief Operation <ul><li>In-process yourself and the vehicle </li></ul><ul><li>Know your immediate supervisor and to contact him/her </li></ul><ul><li>Know your work location, how to get there and alternative routes </li></ul><ul><li>Record the # of meals and snacks taken aboard, served and returned using Feeding Control Form (Form 6450) </li></ul>
  73. 73. Working with the Media <ul><li>When approached </li></ul><ul><li>Refer them to Public Affairs when they are available, your supervisor or more experienced team member </li></ul><ul><li>Tell the reporter your area of expertise and what you are comfortable talking about </li></ul><ul><li>Limit your interview to ONLY that which YOU are doing on this relief operation </li></ul><ul><li>Refer to printed talking points, key messages and most recent news media release for recent statistics. </li></ul>
  74. 74. Working with the Media <ul><li>Before the interview </li></ul><ul><li>Ask the interviewer what he or she will ask </li></ul><ul><li>Once you know the questions, call Public Affairs at the relief operation headquarters </li></ul><ul><li>Wear proper Red Cross identification </li></ul><ul><li>No gum, food, drink or smoking </li></ul>
  75. 75. Working with the Media <ul><li>During the interview </li></ul><ul><li>M e </li></ul><ul><li>E veryone </li></ul><ul><li>D o and Do Not </li></ul><ul><li>I nformation </li></ul><ul><li>A ssistance </li></ul>
  76. 76. Leaving the Relief Operation <ul><li>Thoroughly clean, sanitize and service the ERV and all equipment (1 full day) </li></ul><ul><li>Report for final inspection </li></ul><ul><li>Out-process yourself and vehicle </li></ul><ul><li>Notify chapter of travel plans and estimated time of arrival </li></ul><ul><li>Obtain travel funds </li></ul>
  77. 77. Review Questions <ul><li>Complete the review questions for Segment 5 on pages 5-13 of the Participant’s Workbook. </li></ul>5- 13
  78. 78. Segment 6: What’s Next for You
  79. 79. Congratulations! <ul><li>Now that you have completed Part 1,— </li></ul><ul><li>Review the Appendixes. </li></ul><ul><li>Complete the Participant’s Checklist (page 6-3). </li></ul>
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