3. Cheema as a Service Provider
Cheema Services Ltd enjoys an enviable reputation as a high quality contractor who gets the
job done on time and within budget.
We are a company who operate as a partner to our customers and promote a “can-do” culture
within our working environment. Predominantly we operate as a contractor carrying out a
whole range of Civil Engineering, Mechanical/Electrical, Welding and Diamond Drilling/Sawing
related activities within the construction and Railway infrastructure.
Cheema Services Ltd. Have been prominent for many years in the supply of high quality skilled
and unskilled labour for the construction and Railway infrastructure and for major track laying
contracts.
The company is able to supply operatives covering most trades in small numbers to large multi-
trade gangs complete with gangers, charge hands, supervisors and foremen. All operatives are
interviewed and fully vetted prior to being allocated to a client.
4. Cheema as a Service Provider
Cheema Services Limited are accredited to ISO 9001, Link-Up, SAFEcontractor and REC.
We hold a CSCS Platinum Award and are currently working towards ISO14001 and BS
OHSAS 18001
We also have a CHAS accredited Diamond Drilling and Sawing division. Our set-up is
well organised, with site support teams to service any area, any time, and on time
including overseas.
Our operatives are available nationwide.
5. Some of our Previous Contracts…
• C305 - Crossrail • Tilbury Loop Project
Contract - Labour Supply including mechanical, electrical and fabrication personnel AMEY - Supply of labour, including M&E all with PTS competencies
• Thames Tideway • Belvedere Waste to Energy Plant
Commercial Marine & Piling - Labour Supply, including mechanical Fitters and Fabricators. Costain Marine - Manufacture pre-cast units, and supply Welders/Fabricators during
installation works.
• Hochtief, Sandwich Bypass • Wickstead Park, Kettering
Volker Fitzpatrick JV - Pile Breakdown, Fabrication and Welding Jacksons Civil Engineering - Site Setup including temporary electricity supply and distribution.
• North London Line Railway Infrastructure Project • East London Line Project
Carrilion - Labour Supply Balfour Beatty & Carillion JV - Labour Supply
• DLR Woolwich Arsenal Extension A249 Stockbury to Sheerness DBFO
Morgan Est & Colas Rail - Labour Supply • Carillion - Sub-Contract / Labour Supply, Formwork, Reinforcement, Drilling, Resin
Anchoring and Concrete placing
• DLR Canning Town Interchange • DLR North Quay Remodelling
Carillion Construction - Track Assembly and construction of pavement and ballasted track Mowlem Civil Engineering - Construction of a new viaduct, track assembly and construction
of a new SLAB track
• LUL Corporate Track Alliance Project • Channel tunnel Rail Link Swanscombe to St. Pancras
Carillion Construction - Break out old slab track and replace with new track and pavement ACT Joint Venture - Track assembly and construction of a new pavement
• TSO Southampton • Track renewal programme
Network Rail - Replacement of ballast and track pavement Balfour Beatty - Safety Critical staff and track contingent labour. Crane controllers, Tandem
Lifters and Crane Supervisors.
11. Ability and Capacity to Provide a Good Service
Description No. Description No. Description No.
General Operative 175 Steel fixer Charge hand 42 Scaffolder Foreman 3
Skilled Operative 225 Steel fixer Foreman 8 Chainperson 25
Banks man/Slinger 72 Carpenter Shuttering 319 Drain Pipe Layer 32
Ganger/Charge hand 46 Carpenter Charge hand 48 Light Plant Operative 80
Concrete Ganger 62 Carpenter Foreman 11 Medium Plant Operative 32
Concrete Finisher
/Concreter
460 Trades Labourer 68 Heavy Plant Operative 25
Concrete Pump Operator 6 Foreman 26 Driver 28
Concrete Foreman 28 Carpenter 1st & 2nd Fix 52 HGV Driver 7
Steel Fixer 265 Scaffolder 15 Apprentice 8
12. Ability and Capacity to Provide a Good Service for
Mechanical & Electrical
Description No. Description No. Description No.
Plumbers 6 Pipefitters 12 Pipefitter/Welders 18
Coded Welders 8 Mechanical Fitters 26 Duct Erectors 6
Sprinkler Fitters 4 Hydraulic Technicians 8 Air Conditioning
Engineers
6
Approved Electricians 12 Electrical Technicians 22 Electrical Test Engineers 2
Panel Wirers 4 HV Fitters 16 HV Jointers 4
Cable Jointers 16 Electrical Improvers 8 Cable Pullers 32
Data/Telecom Engineers 4 Meter Installers 5 Overhead Linesmen 6
Electricians (Temp Site) 14 Fabricators 22 Transformer Specialists 4
Temporary Lighting
Installers
11 PAT Testers 2 CCTV Installers 14
Door Entry Technicians 8 Heavy Plant Fitters 4 Heavy Plant Electricians 6
13. Ability and Capacity to Provide a Good Service
For Rail
Description No. Description No.
Engineering Supervisor 22 Shunter 5
ALO Co-Ordinator 6 PTS Operative 170
COSS – Gold 30 Crane Controller 54
COSS – Silver 25 Machine Controller 54
COSS – Bronze 40 Lookout 48
14. Ability and Capacity to Provide a Good Service
For London Underground
Description No. Description No.
General Operative 42 Supervisors 26
Platelayers 67 Shuttering Carpenters 18
Pipelayers 28 Steelfixers 24
Foremen 11 Plant Operators 17
Engineers 7 Banksmen / Slingers 12
15. Ability and Capacity to Provide a Good Service
The table shown on the previous slides represents the number of
operatives Cheema can provide. All Cheema site personnel are 100%
CSCS accredited. 95% of the workforce are currently undertaking NVQ
level 2/Level 3 in Construction operations and Construction
Management
Our operatives are multi skilled and used to working in Civil and
Railway environments, and have current PTS Personal Track Safety
competencies to work on railway infrastructure.
Our company will provide a dedicated workforce.
16. Equality, Diversity and Inclusion
We aim to implement Equality, Diversity and Inclusion in a number of ways, such as:
• To build upon the company’s leadership, commitment and influence in promoting equality
• To promote opportunities for local people and advertising through local media channels
• To provide training for staff, supervisors and managers to be equipped with the knowledge to deal with
diverse communities sensitively, and ensure all staff understand new equality legislation and guidance
• To deliver community cohesion initiatives especially people of all BAME populations, people of all faiths and
cultural backgrounds, and to ensure our workforce reflects our diverse population
• To support the company’s work to comply with legislation and codes of practice designed to promote
equality
• The company will use a variety of tools to improve diversity within the community. We consult with groups
likely affected by our proposed policies and consider policy changes
• Implementing equal opportunities for staff is a continuing process that needs to be kept under constant
review
17. Cheema as a Service Provider
Cheema
Training for local
people
High Health &
Safety Standards
Dedicated
Workforce
Reputable
Organisation
Promote EDI
Good Quality
Workforce
Experienced
Organisation
Skilled & Multi-
Skilled
Operatives
Career
Progression for
Local People
Qualified
Personnel
25. Environmental Policy
Cheema Services Ltd is committed to the identification of environmental aspects of its activities and services
and minimising the environmental impact to its railway Clients throughout their lifecycle. These services
include building, hoarding and fencing works.
• Cheema Services Ltd aim to:
• Continually improve its environmental performance through the development and achievement of
objectives and targets.
• Prevent pollution of the environment and have procedures in place to deal with environmental accidents.
• Comply with all relevant environmental legislation and Network Rail Standards.
• Improve and integrate, where possible, environmental management into our business systems.
• Ensure that effective relationships are maintained with industry partners, regulatory bodies and other
interested parties.
• Examine our use of resources, plant, and materials, and seek to minimise use and recycle or reuse waste
where practicable.
• Involve all staff in the promotion of Cheema Services Ltd attitude to the environment, through
environmental awareness, training and guidance.
• Set and monitor environmental objectives and targets each year.
26. Environmental Policy
The transportation and disposal of all wastes will be carried out in a responsible manner with due
regard to environmental consideration and all current legislation.
Our investment policy and control measures take into account all national interpretations of the
“Best Practicable Environmental Options”.
The Company recognizes its legal responsibilities under the Environmental Protection Act 1990 and
its associated underpinning regulations. The Managing Director is responsible for the
implementation of the Company’s environmental policy. This policy shall be briefed to all Cheema
Services Ltd employees and made available to the public. The requirements of this policy shall be
reviewed on a regular basis, but at least annually.
27. Health & Safety Policy
Cheema Services Ltd Policy is to promote a Health and Safety culture throughout the organisation,
which aims as far as reasonably practicable towards the prevention of injuries and ill health of
employees and others who may be affected by our work activities and to prevent any loss or
damage to property, plant, and equipment. This shall be achieved and maintained by involving all
levels of employees in systematically identifying workplace hazards, making adequate assessments
and taking appropriate steps to set up safe systems of work, which control risks associated with the
provision of building, hoarding and fencing works.
People are our key resource and Cheema Services Ltd is committed to adequately re-sourcing all
areas of its operation.
We believe that excellent Health and Safety standards shall contribute towards the development of
our staff and lead to excellent business performance. Accordingly, we shall support Health and
Safety initiatives aimed at continuous improvement of our management systems, in which Health
and Safety objectives are regarded by all as an integral part of our overall business goals.
Health & Safety will never be compromised for other objectives.
28. Health & Safety Policy
The Company recognizes its legal responsibilities under the Health and Safety at Work Act 1974 and
its associated underpinning regulations, including The Railways and Other Guided Transport
Systems (Safety) Regulations 2006 (ROGS). Accordingly, the Director has overall responsibility for
policy formulation, development and implementation. The Company considers that Health and
Safety legislation provides only the minimum standards and shall continually seek to improve upon
those legal requirements.
We shall ensure that all employees are informed about the Policy and its mandatory compliance.
We shall consult with them on its implementation and their own individual Health and Safety
responsibilities. All employees shall be provided with the appropriate training so that they can fulfil
their Health and Safety responsibilities. The principle operational responsibility for Health and
Safety and for the implementation of this Policy lies with all employees. An appropriate number of
Health and Safety advisers and representatives with a specific role shall be appointed to provide
independent and authoritative advice to management.
29. Health & Safety Policy
We shall continuously monitor Health and Safety performance to ensure that standards are met and
management controls are working. The Company’s policy and safety performance shall be
reviewed, as a minimum, annually. Revisions to the Policy shall be implemented as a result of any
deficiencies highlighted by the review, or by new legislation and rail Standards, or by business
development.
The Company is committed to the success of this Policy, and those policies set by the Rail Safety
Group, Network Rail, and our Clients.
30. Drugs & Alcohol Policy
Cheema Services Ltd has a zero tolerance policy with regards to Alcohol and Drugs. This also applies to
candidates for employment where a pre-employment test will be carried out.
Possession, intoxication or use of alcohol or non prescribed drugs on company premises, or whilst on
company business will be considered gross misconduct and will be subject to disciplinary action.
Persons suspected of being under the influence of none prescribed Alcohol and or Drugs will be subject
to an Alcohol and Drug test and or a breathalyzer test. Failure to give a sample will lead to disciplinary
action being taken. Employees agree as a condition of employment, to be subject to ‘random’
unannounced testing for Alcohol and Drugs, with notice given only immediately prior to testing.
Persons undergoing investigation for Alcohol or Drugs will be suspended from work (on full pay) with
immediate effect pending the required testing. On completion of any test taken, if the employee tests
positive for non Prescribed Drugs or Alcohol the employees contract will be terminated with immediate
effect.
• It is a requirement of the Company that no employee shall
• Report or endeavour to report for duty having just consumed alcohol or under the influence of drugs.
• Report for duty in an unfit state due to the use of alcohol or drugs
• Be in possession of non prescription drugs in the work place
• Consume alcohol or drugs whilst on duty
31. Drugs & Alcohol Policy
In addition, staff are required to report when they are taking prescribed medication which may
affect their activities.
The Company will not tolerate any deviation from these rules and will take appropriate action in the
event of any infringement. The Company has a policy of assistance with the rehabilitation of staff
who voluntarily seeks help for alcohol or drug related problems. Such staff must, however, seek
assistance at the earliest opportunity, subsequent discovery or a disclosure prompted by impending
screening will not be acceptable.
This Policy Statement conforms to the Transport and Works act 1992, The Railways and Other
Guided Transport Systems (Safety) Regulations 2006 (ROGS), and Network Rail Policy
NR/L1/OHS/051. Every measure will be taken to ensure that all employees are made aware of this
statement and its content and that it is adhered to.
32. Working Hours Policy
Cheema Services Ltd has a duty to ensure that all personnel involved in work carried out on
Network Rail Infrastructure are not subjected to excessive hours of work, as part of our compliance
with The Railways and Other Guided Transport Systems (Safety) Regulations 2006 (ROGS) and
Network Rail Standard NR/L2/ERG/003 Management of Fatigue: Control of Excessive Working Hours
for Persons Undertaking Safety Critical Work. Cheema Services Ltd is responsible for setting up a
system to monitor excessive working hours and fatigue, and responsible for briefing all information
regarding working hours to all of our employees.
It is Cheema Services Ltd policy, and in line with Network Rail requirements that personnel should
only work:
• A max. of 12 hours per shift on site (max 14 hours with travelling time),
• A max. of 72 hours per week worked on site,
• A min. of 12 hours rest period between shifts on site,
• A maximum of 13 shifts out of a possible 14 shifts in any two-week cycle,
33. Working Hours Policy
There are exceptional circumstances where these rules may be breached. This may include
essential emergency engineering works that may affect operational safety and mass disruption to
Network Rail Infrastructure,
Planned engineering works that have over run, and it is not reasonably practical to make alternative
arrangements.
Providing emergency services in the case of an incident or fatal accident regarding Passengers or
other Infrastructure users i.e. other contractors or Train Operating Companies.
Authority to exceed working hours
Any breach of this Company Policy must be agreed in writing by the Company and the Client’s
representative.
A risk assessment must be completed before any excessive work takes place. The assessment
must identify the hazards associated with fatigue and record the control measures to be
implemented.
34. Equality & Diversity Policy
The purpose of this policy is to provide diversity and equality to all in employment, irrespective of their gender, race,
ethnic origin, disability, age, nationality, national origin, sexuality, religion or belief, marital status and social class. We
oppose all forms of unlawful and unfair discrimination.
All employees, whether part time, full time or temporary, will be treated fairly and equally.
Selection for employment, promotion, training or any other benefit will be on the basis of aptitude and ability.
All employees will be helped and encouraged to develop their full potential and the talents and resources of the
workforce will be fully utilised to maximise the efficiency of the organisation.
Our commitment:
• Every employee is entitled to a working environment which promotes dignity and respect to all. No form of
intimidation, bullying or harassment will be tolerated.
• The commitment to diversity and equality in the workplace is good management practice and makes sound
business sense.
• Breaches of our diversity and equality policy will be regarded as misconduct and could lead to disciplinary
proceedings.
• This policy is fully supported by senior management and has been agreed with trade unions and employee
representatives (insert details if appropriate).
• The policy will be monitored and reviewed annually.
• Implementation (include brief details of what will happen, how the policy will be monitored and reviewed over
time).
35. Equality & Diversity Policy
The law
This policy will be implemented within the framework of the relevant legislation, which includes:
• Equal Pay Act 1970 (Equal Value Amendment 1984)
• Rehabilitation of Offenders Act 1974
• Sex Discrimination Act 1975 (Gender Reassignment Regulations 1999)
• Race Relations Act 1976
• Disability Discrimination Act 1995
• The Protection from Harassment Act 1997
• Race Relations (Amendment) Act 2000
• Race Relations Act 1976 (Amendment) Regulations 2003
• Employment Equality (Sexual Orientation) Regulations 2003
• Employment Equality (Religion or Belief) Regulations 2003
• Disability Discrimination Act 2005
• Employment Equality (Age) Regulations 2006
36. Quality Policy
The Company is dedicated to the quality policy that will ensure that its services fully meet the requirements of
its Customers at all times. The goal of the Company is to achieve a high level of customer satisfaction at all
times. Commitment to the implementation of supporting managerial and business operational systems is
essential to realising that goal.
Cheema Services Ltd believes in the concept of Client and supplier working together in pursuing this policy and
continual improvement in quality performance.
The quality policy is based on the following principles:
• Ensuring that we fully identify and conform to the needs of our Customers,
• Looking at our service provision processes, identifying the potential for errors and taking the necessary
action to eliminate them,
• Everyone understanding how to do their job and doing it right first time,
• Working with suppliers and Customers to establish and maintain the highest quality standards.
To ensure that the policy is successfully implemented, staff will be responsible for identifying Customer
requirements, and ensuring that the correct procedures are followed to meet those requirements.
37. Quality Policy
Objectives needed to ensure that the requirements of this policy are met and that continual improvement is
maintained in line with the spirit of the policy, will be set, determined and monitored at Management Review.
The quality policy principles and objectives will be communicated and available to staff at all times. Training
will be an integral part of the strategy to achieve the objectives.
Within this Policy we are committed to operating our Company under the disciplines and control of a
management system conforming to the International Standard 1S0 9001:2008. While the Company is
committed to operating continuously to this standard, it has no immediate plans to certificate the
management system through an independent organisation.
Our Company will constantly review and improve on our services to ensure tasks are completed in the most
cost effective and timely manner for the benefit of all our Customers.
We shall ensure that all our personnel understand and fully implement our Company's policies and objectives
and are able to perform their duties effectively through an ongoing training and development programme.
38. Just Culture
Cheema Services Limited have integrated Just Culture into our way of doing business.
We have a mission. Our pursuits and reason for being are grounded in certain values we have determined are most
important to us.
We encourage each and every employee to protect these values by the choices they make and how they accomplish
their duties.
We understand that people not only can, but will, make mistakes.
Sometimes these mistakes hurt others, or can cause harm to our company. Aware of this, we have designed a system
that can catch those errors before they can become critical. If they do become critical we have designed
contingencies to stop or reduce the bad outcome.
We have Just Culture concepts which help us to constantly improve our systems at the core, because our employees
feel safe to raise their hand when they see a mistake or make an error or bad choice, so the system can be update and
improved to help catch these events.
We as a company learn from our mistakes and near misses. We are efficient because our expectations are clear. We
are stable because we are always learning.
Our profitability is strengthened because we are more efficient, stable and our risks are proactively managed.
Employee morale is high since every person is treated fairly and is empowered to do the best within their positions.
A Just Culture is a result as much as it is a set of management skills and tools that make it possible.
39. Just Culture
Just Culture transforms an environment from the inside out.
Everyone works from the same page, and is made aware of our company’s values and how they are expected to make choices to
protect us. Everyone is an active part of the plan and solutions.
We have identified three types of behavioural choices that every person makes and needs to manage.
1. Human Error
2. At Risk Behaviour
3. Reckless Behaviour
Cheema Services Limited holds its people accountable to one or more of the behavioural choices when they carry out three types of
duties or expectations. These three duties are defined as:-
1. The duty to avoid causing unjustifiable risk or harm
2. The duty to follow the procedural rule
3. The duty to produce an outcome
These behaviours and duties are at the core of the five skills Cheema Services Limited applies to make this transformation possible.
1. Values & Expectations
2. System Design
3. Behavioural Choices
4. Learning Systems
5. Accountability & Justice
40. Engagement Forecasting & Recruitment
• Identify requirements based on most up-to-date programme
• Compare job to previous work to establish estimated staff requirements.
• Establish required competencies
• Selection process begins, starting with existing operatives
• Once shortfalls are identified, begin resource search using:
• Company CV Database
• Current Staff recommendations
• Jobs Brokerage
• (site) Local Job Centres
• Online recruitment sites
• Jobs Fairs
• CV Selection
• Testing and Evaluation
• Interview
• Recruitment is an ongoing process which allows us to continuously update our CV
database.
41. Training
• Identify shortfalls and needs
• Client feedback to identify ideal candidates
• Training request forms
• Prioritise local training companies to minimise downtime
• Mentoring Programme
• In-House Training Facilities
42. Contact Details
Cheema Services Limited.
New Marlborough House
Arnolde Close
Medway City Estate
Rochester
Kent
ME2 4QW
Phone: 01634 721 351
Fax: 01634 721 352
Spencer James
spencerjames@cheemaservices.co.u
k
07773377874
