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Help Your Customers Become More Successful and Profitable with Voice3PL, a Vocollect Voice® Powered Solution
 

Help Your Customers Become More Successful and Profitable with Voice3PL, a Vocollect Voice® Powered Solution

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Learn how this industry targeted solution can help you become a strategic partner for your customers AND collectively achieve your business goals. ...

Learn how this industry targeted solution can help you become a strategic partner for your customers AND collectively achieve your business goals.

In today’s increasingly global and competitive 3PL market, becoming a true partner is imperative. Re-engineered process workflows that are Voice3PL-directed become a competitive 3PL offering advantage; by strategically cutting operational costs, facilitating business initiatives and increasing margin. Join Ahmed and Crystal to discuss how Speech Interface Design’s Voice3PL helps GENCO obtain quantified bottom line results, and explore how you can strengthen customer partnerships while providing value throughout your customer’s entire contract term.

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    Help Your Customers Become More Successful and Profitable with Voice3PL, a Vocollect Voice® Powered Solution Help Your Customers Become More Successful and Profitable with Voice3PL, a Vocollect Voice® Powered Solution Presentation Transcript

    • Help Your Customers Become More Successful and Profitable with Voice3PL, a Vocollect Voice® Powered Solution Ahmed Reza, President, Speech Interface Design Crystal Welker, VP of Solutions Design and Continuous Improvement, GENCO
    • 2 Discussion Topics Introductions Industry trends Voice – an impact technology Current voice market drivers Speech Interface Design’s Voice3PL solution GENCO customer results
    • 3 Speakers Crystal Welker, VP of Solutions Design and Continuous Improvement, GENCO Lean expert Ahmed Reza, President, Speech Interface Design Voice industry thought leader
    • 4 Speech Interface Design Summary Founded 1993 – sole focus on progressive and innovative voice solutions Voice solution expertise – 100 years of team experience More than 75 satisfied voice customers who depend on us fr supply chain expertise Standardized on Vocollect Voice technology platform Voice direct multiple process workflows across DC Presence in extensive range of verticals, 13+ including 3pl – 3PL – Grocery Retail – Food Service – Mass Merchandise – Automotive – Manufacturing – Medical Supplies – Consumer Package Goods – Specialty Retail – Convenience Stores – Industrial – Inspection – Pharmaceutical
    • 5 3PL Market Trends Overall market is growing Extremely competitive Customers are consolidating the number of different 3PLs they use Low risk and no supply chain disruptions are a must Customers are looking for more comprehensive and easy to integrate solutions Relationships are becoming more global in nature Various types of 3PL agreements exist and flexibility is key to success Time to market is more critical
    • 6 Voice - An Impact Technology Eyes free hands free – No screens, no paper – Ability to use both hands Voice-directed work – Ensures consistent execution – Minimizes training time Optimizes workflows (combines multiple steps) – Combines multiple serial steps into a limited number of concurrent activities Extreme flexibility – Broad range of needs for diverse 3pl operations
    • 7 Why Did You Implement/Why Do You Have Plans To Implement Voice Technology Solutions? 66% 59% 59% 47% 43% 36% 32% 27% 25% 25% 24% 19% 17% 17% 14% 14% 12% 0% 10% 20% 30% 40% 50% 60% 70% Increase productivity/speed Reduce labor cost Improve accuracy/Minimize errors Improve throughput Reduce training time Support growth Support multi-lingual workforce Enable real-time order tracking Better reporting Reduce order cycle times Improve ability to meet on-time shipping windows Improve safety Reduce the number of steps in the inventory management process Reduce inventory costs Enable incentive programs/engineered labor standards Reduce waste Reduce employee turnover Source: Peerless Research Group, May 2012
    • 8 What Benefits Have You Realized As A Result Of Your Voice Implementation? Source: Peerless Research Group, May 2012
    • 9 Voice3PL Solution Enables you to strengthen your customer partnerships by rapidly delivering quantifiable operational improvements – Created specifically for the 3PL market – Powered by Vocollect Voice® technology
    • 10 Voice3PL Meets Market Needs Add value to your customer offering with a solution that addresses and facilitates overcoming 3PL market challenges – Ease of integration – Feature rich functionality – Extreme flexibility – Proven engagement model
    • 11 Voice3PL - Feature Rich Functionality
    • 12 Partnership Approach Driven by our customer’s overall business needs – Operational – Technical – Financial Formal needs analysis & discovery process Mutually agreed upon and document goals and objectives Clearly defined roles and responsibilities Clearly established and communicated project timelines Long term relationship with ongoing support “Solving Business Problems through a collaborative approach focusing on operational improvements, the proper application of technology and total cost of ownership”
    • “GENCO 3PL - Going Lean With Voice Solutions” Crystal Welker, VP of Solutions Design and Continuous Improvement
    • 14 Founded 1898 Industry Leader in Product Lifecycle Logistics Solutions Over 300 Customers 130 Operations in US | Canada 10,000+ Teammates 38M Square feet Under Management $1.5B Freight Managed Annually $5M of Product Liquidated Daily 2012 Revenue $1.5B Providing Complete Product Lifecycle Logistics Technology | Healthcare | Retail | Consumer & Industrial | Government GENCO at a Glance
    • Product Lifecycle Logistics: What We Do © 2011, GENCO ATC. All rights reserved.
    • 16 3PL Challenges • Expectations to continually improve operations and cost • Contract duration • Cost structure • Customer System Support
    • 17 Our Voice Solution • Eight facilities now use Vocollect Voice for numerous picking applications: – full pallet – layer – case pick-to-pallet – pick-to-conveyor – pick-to-tote – pallet build – non-conveyable items • Over 350 teammates use Vocollect Voice – case/each pick ~ 30-40% • Implementing in 4 additional facilities • Evaluating 5 additional facilities
    • 18 Challenge 1 – Continuous Improvement Motion Eliminate keystrokes Picking up RF Reviewing paper Hitting Lights Waiting Directed picking RF Communication Over Processing Extra counting QA Inspections Defects Waste Transportation Multiple orders at once Pick tickets Interleave cycle counting Human Intellect Implement best process Over Production Inventory Waste
    • Case 1 – US Specialty Retailer - Crafts Results to Date • Savings over $240K annually – labor savings • Decreased errors by 25% • Improved productivity by 10% • Reduced training time • Safety standards increased with hands- free / eyes-free aspect of voice Challenge – Contract Length
    • Case 2 – Medical Device Results to Date con’t. • Savings over $200K annually – labor savings • Improved productivity by 15 – 20%% • Reduced training time during start-up • Reduced non-productive time Challenge – Cost Structure
    • Site 1 Site 2 Accuracy increased tote picking 99.3% to 99.9% 96.5% to 98.6% Accuracy increased Bulk picking 97.9% to 99.7% 98.6% to 99.6% Claims decreased 1.7% to 1.1% 1.2% to 0.8% $ saved annually $2M $1.3 M ROI <12 months <12 months Case 3 – Mass Merchandiser Results to Date con’t Challenge – Customer System
    • Case 4 – Consumer Product Good New Opportunity • Recommending solution which requires minimal IT support • Potential savings ~$1 M • Increase accuracy • Reduce training time Challenge – Customer System – resource constraint
    • 23 Lessons Learned • Standardize process • Workers adapt to voice quickly • Workers can hear the commands in English and respond in their native language. • Voice easily integrates with other technologies. • Non-productive time is reduced • Value as an interim solution and integrated into any WMS upgrades.
    • 24 Future Plans • Evaluate voice for additional facilities – Pick-to-pallet, pick-to-cart • Evaluating voice for additional workflows at current voice-enabled facilities for: – Cycle-counting – Put-away – Replenishment • Evaluate voice for new proposals
    • 25 Thank You Crystal Welker, VP of Solutions Design and Continuous Improvement, GENCO crystal.welker@genco.com 412-820-3788 Ahmed Reza, President, Speech Interface Design areza@speech-interface.com 412.323.1135x206