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Vodafone – Technical Due Diligence Exercise
 

Vodafone – Technical Due Diligence Exercise

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A complete due diligence exercise for Vodafone as part of the Software Project Management module.

A complete due diligence exercise for Vodafone as part of the Software Project Management module.

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    Vodafone – Technical Due Diligence Exercise Vodafone – Technical Due Diligence Exercise Presentation Transcript

    • VODAFONE – TECHNICAL DUE DILIGENCE EXERCISE Software Project Management Puneet Mehta Rajeev Tiwari Ratanjeet Singh Sairam Iyer Sandeep Vadnere
    • GENERAL INFORMATION AND PROCESS RELATED QUERIES
    • BRIEF DESCRIPTION Brief Description Question Description Application 1 Application 2 Support Scope Choose from 1) Production Support including bug-fixes 2) Production Environment Support 3) Test Environment Support 4) Minor Enhancements >) 5) Major Enhancements 6) Upgrade / Re-platform activity 7) ET / EDM Projects 8 ) Data Clean-up Out of Scope Activities Please list any activities deemed as out of scope Primary Contact/Owner Please provide the name of the application owner Key Business Function Please mention the business Supported function supported by the application
    • BRIEF DESCRIPTION Brief Description Question Description Application 1 Application 2 Application type In-house/Packaged Software/Customized package/3rd party tool Rating of Application Please rate the application on a Complexity scale of 1 to 10 of complexity based on business rules, interfaces, programming, etc. with 1 meaning least complex and 10 meaning highly complex Stability Please rate the system on a scale of 1 to 10 for stability with 1 meaning least stable (requiring frequent changes) and 10 meaning highly stable QA Testing Is QA testing under scope? If not, who is responsible for it?
    • EXPECTED TIMEFRAME Project Knowledge Shadow Primary Steady State Initiation Acquisition Support Support Time Frames Question Description Application 1 Application 2 Offline Knowledge Mention the number of weeks Acquisition expected for this activity Knowledge Acquisition Mention the number of weeks expected for this activity Shadow Support Mention the number of weeks expected for this activity Primary Support Mention the number of weeks expected for this activity
    • SYSTEM DOCUMENTATION Documentation Question Description Application 1 Application 2 Context Diagram Please mention if the context diagrams for this system are available Interface Diagrams Please mention the different interfaces of the system. Provide diagrams if available Knowledge Documents Please share any relevant documentation available for the system Information Logs What kind of information logs is available for the last 2 years
    • END USER INFORMATION End-User Information Question Description Application 1 Application 2 No of end users Please mention the no of end users who use the application No. of concurrent end users Please mention the no. of end users who use the application concurrently Skill-set Please mention briefly if the end-users have any peculiar skill sets Time-Zone & working hours Which time zones do the end users reside in? What are their working hours?
    • Current Staff & Procedures Information CURRENT STAFF & PROCEDURES INFORMATION Question Description Application 1 Application 2 Location of current support Please mention where the team current application/vendor team works from FTE Support team size Please mention the team size of FTEs working with the application development & maintenance team Number of FTEs to be Please mention the no of FTEs retained to be maintained Vendor/Application team size Please mention the team size of the current development team in various roles & locations Current Support Time-frame Please mention the support time frame of the application region- wise in terms of on-call support, offshore support, & on-desk support Application Release Schedule Please mention the current frequency of releases. W=Weekly; M=Monthly; Q=Quarterly Application Release Schedule Is any application release Planned schedule planned for this year?
    • Current Staff & Procedures Information CURRENT STAFF & PROCEDURES INFORMATION Question Description Application 1 Application 2 Downtime/Outage in last 1 Please provide the details of year downtime/outages in the last 1 year application wise Expected Downtime Please mention the improvement in systems stability expected in terms of downtime/outage Critical periods – application- Please provide the critical time wise and region-wise period of support for the application including yearend processing/month end/ quarterly/others, etc DBA support Please mention who provide Database support. Vendor DBA or Vodafone DBA Language Skills Please mention if any specific language skills are required to resolve tickets e.g. Spanish Skill-Set of present service Please mention the skill sets of engineers present service engineers in the team
    • CHANGE MANAGEMENT PROCEDURE Change Management Procedure Question Description Application 1 Application 2 Change Management Please mention the current change management procedure Reporting Mechanism Please mention the reporting mechanism for each application with regards to Vodafone and IBM Escalation Mechanism Please provide the escalation procedure for the current project structure Information Security needs Please mention the security of Vodafone needs of Vodafone
    • VENDOR EVALUATION CRITERIA Vendor Evaluation Criteria Question Description Application 1 Application 2 General Criteria Please mention any generic criteria for vendor evaluation Disaster Recovery & Please mention the Business Continuity plan expectations about disaster recovery & business continuity plan Productivity Enhancement Please mention the productivity enhancement Vodafone has been able to achieve over the last 2 years Productivity Enhancement Please mention the productivity Criteria enhancement criteria for the contract Certifications/Qualifications Please mention any specific needed certifications/qualifications expected for the various roles
    • TECHNICAL QUESTIONS, SLA’S & METRICS DATA
    • TECHNICAL INFORMATION Technical Information Question Description Application 1 Application 2 Primary Technology Platform Please provide details on the (Mainframe/Web/Client- application technology platform Server) Languages Involved (COBOL/ Provide primary languages used CICS/ JCL/ VB / C++ / ASP / in the application XML etc.) # of screens/windows # of batch programs If possible, provide the data classified in terms of complexity & technology # of online programs If possible, provide the data classified in terms of complexity & technology # of batch jobs/procs If possible, provide the data classified in terms of complexity & technology # of reports created If possible, provide the data classified in terms of complexity & technology
    • TECHNICAL INFORMATION Technical Information Question Description Application 1 Application 2 # of internal interfaces If possible, provide the data classified in terms of complexity & technology # of external interfaces Interface Technology Platform # of transmissions/data feeds If possible, provide the data with interfaces classified in terms of complexity & technology Frequency of transmission Database DB2/Oracle/ IMS/VSAM/QSAM etc. DB size Please state # of tables/entities/files and size in GB Hardware Details Please provide hardware details 3rd party Software tools Specify tool name & technology Vodafone specific tools Are there any Vodafone specific tools being used Software Licenses inherited Please mention the software licenses that we will inherit Software Licenses to be Please mention the software obtained licenses we would need to
    • CURRENT SLA INFORMATION Current SLA Information Question Description Application 1 Application 2 Severity 1 Please provide the current definition of severity 1 ticket including response and resolution times (in hrs) Severity 2 Please provide the current definition of severity 2 ticket including response and resolution times (in hrs) Severity 3 Please provide the current definition of severity 3 ticket including response and resolution times (in hrs) Application availability e.g. 24/7 timeframe
    • PRODUCTION PROBLEM METRICS Production Problem Metrics in Last 1 Year Question Description Application 1 Application 2 Severity 1 Monthly Average # of Sev 1 Tickets (in last 1 year) Severity 2 Monthly Average # of Sev 2 Tickets (in last 1 year) Severity 3 Monthly Average # of Sev 3 Tickets (in last 1 year) Severity 1 Average time taken to respond to a severity 1 ticket (in hrs) Severity 2 Average time taken to respond to a severity 2 ticket (in hrs) Severity 3 Average time taken to respond to a severity 3 ticket (in hrs) Severity 1 Average effort spent currently to resolve a severity 1 ticket (in person-hrs) Severity 2 Average effort spent currently to resolve a severity 2 ticket (in person-hrs) Severity 3 Average effort spent currently to resolve a severity 3 ticket (in person-hrs)
    • BUG FIX METRICS & OPEN TICKETS Bug-Fix Metrics in Last 1 Year Question Description Application 1 Application 2 Severity 1 Monthly Average # of Severity 1 bug-fix requests (in last 1 year) Severity 2 Monthly Average # of Severity 2 bug-fix requests (in last 1 year) Severity 3 Monthly Average # of Severity 3 bug-fix requests (in last 1 year) Severity 1 Average effort spent to resolve a severity 1 bug (in person-hrs) Severity 2 Average effort spent to resolve a severity 2 bug (in person-hrs) Severity 3 Average effort spent to resolve a severity 3 bug (in person-hrs) Open Tickets to be inherited Question Description Application 1 Application 2 Severity 1 Please provide details on the number of open severity 1 tickets & average duration since open Severity 2 Please provide details on the number of open severity 2 tickets & average duration since open Severity 3 Please provide details on the number of open severity 3 tickets & average duration
    • OTHER EFFORT METRICS FOR LAST 1 YEAR Other Effort Metrics for Last 1 Year Question Description Application 1 Application 2 Production Support Average monthly effort spent for Environment supporting deployment of new releases (person-hour) Production Support Average monthly # of check-out Environment requests for partner Infrastructure changes Production Support Average effort per System Environment checkout task (person-hour) Reporting/Adhoc tasks Average monthly # of Reporting, other adhoc requests Reporting/Adhoc tasks Average effort per reporting, adhoc request (in person-hour) Compliance Average monthly effort / Compliance & Regulatory task(person-hour) Test Environment Average monthly Effort spent for test Environment Management Status / Metrics / Root Cause Provide the sample reports and Analysis / Other reports frequency of such reports Others Provide details of other tasks that are part of production support and maintenance but not included above. Please include average monthly effort in person-hour if possible
    • QUALITY METRICS Quality Metrics for Last 1 Year Question Description Application 1 Application 2 Production Support Please provide the any quality Environment metrics for the last year