VODAFONE – TECHNICAL DUE DILIGENCE EXERCISE
Software Project Management
Puneet Mehta
Rajeev Tiwari
Ratanjeet Singh
Sairam Iyer
Sandeep Vadnere

GENERAL INFORMATION AND PROCESS RELATED QUERIES

BRIEF DESCRIPTION
Brief Description
Question Description Application 1 Application 2
Support Scope Choose from 1) Production
Support including bug-fixes 2)
Production Environment Support
3) Test Environment Support 4)
Minor Enhancements >) 5)
Major Enhancements 6)
Upgrade / Re-platform activity 7)
ET / EDM Projects 8 ) Data
Clean-up
Out of Scope Activities Please list any activities deemed
as out of scope
Primary Contact/Owner Please provide the name of the
application owner
Key Business Function Please mention the business
Supported function supported by the
application

BRIEF DESCRIPTION
Brief Description
Question Description Application 1 Application 2
Application type In-house/Packaged
Software/Customized
package/3rd party tool
Rating of Application Please rate the application on a
Complexity scale of 1 to 10 of complexity
based on business rules,
interfaces, programming, etc.
with 1 meaning least complex
and 10 meaning highly complex
Stability Please rate the system on a
scale of 1 to 10 for stability with
1 meaning least stable (requiring
frequent changes) and 10
meaning highly stable
QA Testing Is QA testing under scope? If
not, who is responsible for it?

EXPECTED TIMEFRAME
Project Knowledge Shadow Primary
Steady State
Initiation Acquisition Support Support
Time Frames
Question Description Application 1 Application 2
Offline Knowledge Mention the number of weeks
Acquisition expected for this activity
Knowledge Acquisition Mention the number of weeks
expected for this activity
Shadow Support Mention the number of weeks
expected for this activity
Primary Support Mention the number of weeks
expected for this activity

SYSTEM DOCUMENTATION
Documentation
Question Description Application 1 Application 2
Context Diagram Please mention if the context
diagrams for this system are
available
Interface Diagrams Please mention the different
interfaces of the system.
Provide diagrams if available
Knowledge Documents Please share any relevant
documentation available for the
system
Information Logs What kind of information logs is
available for the last 2 years

END USER INFORMATION
End-User Information
Question Description Application 1 Application 2
No of end users Please mention the no of end
users who use the application
No. of concurrent end users Please mention the no. of end
users who use the application
concurrently
Skill-set Please mention briefly if the
end-users have any peculiar
skill sets
Time-Zone & working hours Which time zones do the end
users reside in? What are their
working hours?

Current Staff & Procedures Information
CURRENT STAFF & PROCEDURES INFORMATION
Question Description Application 1 Application 2
Location of current support Please mention where the
team current application/vendor team
works from
FTE Support team size Please mention the team size of
FTEs working with the
application development &
maintenance team
Number of FTEs to be Please mention the no of FTEs
retained to be maintained
Vendor/Application team size Please mention the team size of
the current development team in
various roles & locations
Current Support Time-frame Please mention the support time
frame of the application region-
wise in terms of on-call support,
offshore support, & on-desk
support
Application Release Schedule Please mention the current
frequency of releases.
W=Weekly; M=Monthly;
Q=Quarterly
Application Release Schedule Is any application release
Planned schedule planned for this year?

Current Staff & Procedures Information
CURRENT STAFF & PROCEDURES INFORMATION
Question Description Application 1 Application 2
Downtime/Outage in last 1 Please provide the details of
year downtime/outages in the last 1
year application wise
Expected Downtime Please mention the
improvement in systems stability
expected in terms of
downtime/outage
Critical periods – application- Please provide the critical time
wise and region-wise period of support for the
application including yearend
processing/month end/
quarterly/others, etc
DBA support Please mention who provide
Database support. Vendor DBA
or Vodafone DBA
Language Skills Please mention if any specific
language skills are required to
resolve tickets e.g. Spanish
Skill-Set of present service Please mention the skill sets of
engineers present service engineers in the
team

CHANGE MANAGEMENT PROCEDURE
Change Management Procedure
Question Description Application 1 Application 2
Change Management Please mention the current
change management procedure
Reporting Mechanism Please mention the reporting
mechanism for each application
with regards to Vodafone and
IBM
Escalation Mechanism Please provide the escalation
procedure for the current project
structure
Information Security needs Please mention the security
of Vodafone needs of Vodafone

VENDOR EVALUATION CRITERIA
Vendor Evaluation Criteria
Question Description Application 1 Application 2
General Criteria Please mention any generic
criteria for vendor evaluation
Disaster Recovery & Please mention the
Business Continuity plan expectations about disaster
recovery & business continuity
plan
Productivity Enhancement Please mention the productivity
enhancement Vodafone has
been able to achieve over the
last 2 years
Productivity Enhancement Please mention the productivity
Criteria enhancement criteria for the
contract
Certifications/Qualifications Please mention any specific
needed certifications/qualifications
expected for the various roles

TECHNICAL QUESTIONS, SLA’S & METRICS DATA

TECHNICAL INFORMATION
Technical Information
Question Description Application 1 Application 2
Primary Technology Platform Please provide details on the
(Mainframe/Web/Client- application technology platform
Server)
Languages Involved (COBOL/ Provide primary languages used
CICS/ JCL/ VB / C++ / ASP / in the application
XML etc.)
# of screens/windows
# of batch programs If possible, provide the data
classified in terms of complexity
& technology
# of online programs If possible, provide the data
classified in terms of complexity
& technology
# of batch jobs/procs If possible, provide the data
classified in terms of complexity
& technology
# of reports created If possible, provide the data
classified in terms of complexity
& technology

TECHNICAL INFORMATION
Technical Information
Question Description Application 1 Application 2
# of internal interfaces If possible, provide the data
classified in terms of complexity
& technology
# of external interfaces
Interface Technology Platform
# of transmissions/data feeds If possible, provide the data
with interfaces classified in terms of complexity
& technology
Frequency of transmission
Database DB2/Oracle/ IMS/VSAM/QSAM
etc.
DB size Please state # of
tables/entities/files and size in
GB
Hardware Details Please provide hardware details
3rd party Software tools Specify tool name & technology
Vodafone specific tools Are there any Vodafone specific
tools being used
Software Licenses inherited Please mention the software
licenses that we will inherit
Software Licenses to be Please mention the software
obtained licenses we would need to

CURRENT SLA INFORMATION
Current SLA Information
Question Description Application 1 Application 2
Severity 1 Please provide the current
definition of severity 1 ticket
including response and
resolution times (in hrs)
Severity 2 Please provide the current
definition of severity 2 ticket
including response and
resolution times (in hrs)
Severity 3 Please provide the current
definition of severity 3 ticket
including response and
resolution times (in hrs)
Application availability e.g. 24/7
timeframe

PRODUCTION PROBLEM METRICS
Production Problem Metrics in Last 1 Year
Question Description Application 1 Application 2
Severity 1 Monthly Average # of Sev 1
Tickets (in last 1 year)
Severity 2 Monthly Average # of Sev 2
Tickets (in last 1 year)
Severity 3 Monthly Average # of Sev 3
Tickets (in last 1 year)
Severity 1 Average time taken to respond
to a severity 1 ticket (in hrs)
Severity 2 Average time taken to respond
to a severity 2 ticket (in hrs)
Severity 3 Average time taken to respond
to a severity 3 ticket (in hrs)
Severity 1 Average effort spent currently to
resolve a severity 1 ticket (in
person-hrs)
Severity 2 Average effort spent currently to
resolve a severity 2 ticket (in
person-hrs)
Severity 3 Average effort spent currently to
resolve a severity 3 ticket (in
person-hrs)

BUG FIX METRICS & OPEN TICKETS
Bug-Fix Metrics in Last 1 Year
Question Description Application 1 Application 2
Severity 1 Monthly Average # of Severity 1
bug-fix requests (in last 1 year)
Severity 2 Monthly Average # of Severity 2
bug-fix requests (in last 1 year)
Severity 3 Monthly Average # of Severity 3
bug-fix requests (in last 1 year)
Severity 1 Average effort spent to resolve
a severity 1 bug (in person-hrs)
Severity 2 Average effort spent to resolve
a severity 2 bug (in person-hrs)
Severity 3 Average effort spent to resolve
a severity 3 bug (in person-hrs)
Open Tickets to be inherited
Question Description Application 1 Application 2
Severity 1 Please provide details on the
number of open severity 1
tickets & average duration
since open
Severity 2 Please provide details on the
number of open severity 2
tickets & average duration
since open
Severity 3 Please provide details on the
number of open severity 3
tickets & average duration

OTHER EFFORT METRICS FOR LAST 1 YEAR
Other Effort Metrics for Last 1 Year
Question Description Application 1 Application 2
Production Support Average monthly effort spent for
Environment supporting deployment of new
releases (person-hour)
Production Support Average monthly # of check-out
Environment requests for partner
Infrastructure changes
Production Support Average effort per System
Environment checkout task (person-hour)
Reporting/Adhoc tasks Average monthly # of Reporting,
other adhoc requests
Reporting/Adhoc tasks Average effort per reporting,
adhoc request (in person-hour)
Compliance Average monthly effort /
Compliance & Regulatory
task(person-hour)
Test Environment Average monthly Effort spent for
test Environment Management
Status / Metrics / Root Cause Provide the sample reports and
Analysis / Other reports frequency of such reports
Others Provide details of other tasks
that are part of production
support and maintenance but
not included above. Please
include average monthly effort
in person-hour if possible

QUALITY METRICS
Quality Metrics for Last 1 Year
Question Description Application 1 Application 2
Production Support Please provide the any quality
Environment metrics for the last year