45100505 balance-scorecard-ppt

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45100505 balance-scorecard-ppt

  1. 1. BALANCE SCORE CARD
  2. 2. Contents
  3. 3. Corporate performanCemanagement framework
  4. 4. performanCe managementComponent
  5. 5. performanCe management CyCle
  6. 6. BalanCe sCore CardIt is the management tool that provides stakeholders with a comprehensive measure of how the organization is processing towards the achievement of its strategic goals.Balances financial and non financial measures.Balances short and long term measures.Balances performance drivers(leading indicators) with outcome measures(lagging indicators).Leads to strategic focus and organizational alignment.
  7. 7. 4 perspeCtive in BalanCesCoreCard
  8. 8. strategy and BalanCe sCoreCard
  9. 9. strategy framework map
  10. 10. finanCial perspeCtiveIn private companies financial perspective is the main objective that is the ultimate goal.The strategic goal of financial perspective is the long term shareholder value which is driven by two factors-A) Revenue growthB) Cost efficiency
  11. 11. strategiC oBjeCtives in finanCial
  12. 12. Customer perspeCtiveIt covers the following elementA) Customer acquisitionB) Customer retentionC) Customer profitabilityD) Market shareE) Customer satisfaction
  13. 13. strategiC oBjeCtives in Customer
  14. 14. internal proCess perspeCtiveIt has four main component:-Operations Management Process.Customer Management Process.Innovation Process.Regulatory and Social Process.
  15. 15. strategiC oBjeCtives in internalproCess
  16. 16. learning and growth perspeCtiveIt has three important components:-A) Human CapitalB) Organizational CapitalC) Information Capital
  17. 17. strategiC oBjeCtives in learningand growth

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