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Somatica Digital Reputation Management Case Study On Aviva 310809

by Centered Thinking in a Fragmented World on Aug 31, 2009

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A case study of an Aviva customer service complaint. How it manifested online via the social web; how it was measured; the stats and how it was managed.

A case study of an Aviva customer service complaint. How it manifested online via the social web; how it was measured; the stats and how it was managed.

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Somatica  Digital  Reputation  Management  Case  Study On  Aviva 310809 Somatica Digital Reputation Management Case Study On Aviva 310809 Document Transcript