Top IT Management Practices for Government Entities


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Combining the unique and evolving IT infrastructure requirements of government entities, IT engineers and administrators are challenged on a daily basis. Being tasked with with ensuring networks, servers and applications are running at peak performance while maintaining security and reducing operating costs is no easy feat. In this webinar, we will provide some top tips for satisfying these needs, such as:

• Monitoring network performance and traffic
• Ensuring compliance and security
• Monitoring and controlling virtualization
• Managing your servers and apps
• Monitoring, capacity planning and reclaiming storage

SolarWinds experts, Head Geek Josh Stephens and Sales Engineer Sean Martinez, will demo the SolarWinds portfolio of IT management products and show you just how easy it can be to manage your environment.

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Top IT Management Practices for Government Entities

  1. 1. FEBRUARY 7, 2012 SolarWinds® Federal Webcast Top IT Management Practices for Government Entities Copyright © 2012, SolarWinds Worldwide, LLC.  All rights reserved.
  2. 2. Top IT Management Practices for Government Entities Hosts Josh Stephens – V.P., Technology Sean Martinez – Federal Sales Engineer ®
  3. 3. Agenda <ul><li>Introductions & Housekeeping </li></ul><ul><li>SolarWinds Product List – see what is new for 2012 </li></ul><ul><li>Use Case Scenarios that you may see in the federal space </li></ul><ul><li>Demonstration of SolarWinds Products </li></ul><ul><li>Q & A </li></ul>© iStockphoto
  4. 4. Introductions and Housekeeping <ul><ul><li>Today’s content will be fairly high-level </li></ul></ul><ul><ul><ul><li>We only have an hour </li></ul></ul></ul><ul><ul><li>Ask questions!!! </li></ul></ul><ul><ul><ul><li>Don’t be afraid to ask deeper questions </li></ul></ul></ul><ul><ul><ul><li>Don’t wait until the end – ask away </li></ul></ul></ul><ul><ul><li>Today’s session is being recorded </li></ul></ul><ul><ul><ul><li>Recorded session on </li></ul></ul></ul><ul><ul><ul><li>Slides available on </li></ul></ul></ul>
  5. 5. SolarWinds Products <ul><ul><li>Storage Manager </li></ul></ul><ul><ul><ul><li>Monitor SAN and NAS Systems </li></ul></ul></ul><ul><ul><li>Virtualization Manager </li></ul></ul><ul><ul><ul><li>Monitor VMWare ESX® and ESXi® Systems </li></ul></ul></ul><ul><ul><li>Log & Event Manager </li></ul></ul><ul><ul><ul><li>Manage logs from different systems & automate response </li></ul></ul></ul><ul><ul><li>Patch Manager </li></ul></ul><ul><ul><ul><li>Manage WSUS and SCCM </li></ul></ul></ul><ul><ul><li>DameWare™ – NT Utilities & Mini Remote </li></ul></ul><ul><ul><ul><li>Manage & Connect to Windows® Systems </li></ul></ul></ul>
  6. 6. SolarWinds Products: Today’s Discussion <ul><ul><li>Network Performance Monitor - NPM </li></ul></ul><ul><ul><li>NetFlow Traffic Analyzer – NTA </li></ul></ul><ul><ul><li>IP SLA Manager – IP SLA </li></ul></ul><ul><ul><li>Server and Application Monitor – SAM/APM </li></ul></ul><ul><ul><li>Network Configuration Manager – NCM </li></ul></ul><ul><ul><li>User Device Tracker – UDT </li></ul></ul><ul><ul><li>Synthetic End User Monitor – SEuM </li></ul></ul><ul><ul><li>IP Address Manager – IPAM </li></ul></ul><ul><ul><li>Enterprise Operations Console - EOC </li></ul></ul>
  7. 7. Network Performance Monitor <ul><ul><li>Your supervisor is getting complaints from a higher level that your network is having saturation issues, and they would like to see when a WAN Link is saturated and for how long. NPM will be able to show the how the interface is performing now and report on the history of the Interface. </li></ul></ul><ul><ul><li>NPM will also be able to Report on: </li></ul></ul><ul><ul><ul><li>Response Time </li></ul></ul></ul><ul><ul><ul><li>CPU and Memory </li></ul></ul></ul><ul><ul><ul><li>Interface Utilization </li></ul></ul></ul><ul><ul><ul><li>Errors or Discards on the Interfaces </li></ul></ul></ul><ul><ul><ul><li>Volume Utilization </li></ul></ul></ul>
  8. 8. NetFlow Traffic Analyzer <ul><ul><li>Your security team wants to see exactly what traffic taking place over the internet link to block certain sites. Leveraging NTA, you will easily see what is being sent over the link. </li></ul></ul><ul><ul><li>Using a NetFlow Capable Layer 3 Device, you can find out the following: </li></ul></ul><ul><ul><ul><li>Endpoint – where are the users going to? </li></ul></ul></ul><ul><ul><ul><li>Conversations - to and from IP addresses </li></ul></ul></ul><ul><ul><ul><li>Port information </li></ul></ul></ul><ul><ul><ul><li>CBQoS policy details </li></ul></ul></ul>
  9. 9. IP SLA Manager <ul><ul><li>When managing mission critical remote sites, it can be difficult to see when a remote site is having performance issues. Utilizing Cisco® IPSLA capabilities, IP SLA Manager will simulate traffic and report back detailed information. You can: </li></ul></ul><ul><ul><ul><li>Check your WAN quality to remote sites </li></ul></ul></ul><ul><ul><ul><li>Check the MOS, packet loss, latency and jitter for your VoIP connections </li></ul></ul></ul><ul><ul><ul><li>Measure DNS, DHCP, FTP, HTTP response times </li></ul></ul></ul>
  10. 10. Server and Application Monitor <ul><ul><li>Mission critical applications require high availability and continuous monitoring. Using SAM, you will be able to report on all types of performance data from your server devices. Using WMI, Performance Counters, etc., you can easily see how the server is performing. You can also import your Nagios® Scripts to monitor the servers. </li></ul></ul>
  11. 11. Network Configuration Manager <ul><ul><li>DISA, STIG, IA requirements for network devices make it difficult for managing your configurations. Checking for device changes is very difficult when you don’t check them the last time the device was logged into. </li></ul></ul><ul><ul><li>NCM use case options: </li></ul></ul><ul><ul><ul><li>Backup and upload </li></ul></ul></ul><ul><ul><ul><li>Compare configurations </li></ul></ul></ul><ul><ul><ul><li>Manage configurations </li></ul></ul></ul><ul><ul><ul><li>Pending approval list </li></ul></ul></ul><ul><ul><ul><li>Real time change detection </li></ul></ul></ul><ul><ul><ul><li>Check configurations for STIG and compliance violations </li></ul></ul></ul>
  12. 12. User Device Tracker <ul><ul><li>Your security team approaches the network team stating that they have a rouge device on the network that they need to pick up, or the network team is looking to see where a device is located. Using UDT, as long as you know the 1 of 3 things: </li></ul></ul><ul><ul><ul><li>MAC Address </li></ul></ul></ul><ul><ul><ul><li>IP Address </li></ul></ul></ul><ul><ul><ul><li>Hostname </li></ul></ul></ul><ul><ul><li>you will be able to get a history of where the device has been on the network and its exact location. </li></ul></ul>
  13. 13. Synthetic End User Monitor <ul><ul><li>Mission critical sites require high availability and quick access. SAM is great for knowing how the applications are performing, but what about “what the user sees?” You can compliment SAM with SEuM to get a 2-tiered approach of monitoring the website. SEuM will report: </li></ul></ul><ul><ul><ul><li>How long the entire browsing time took </li></ul></ul></ul><ul><ul><ul><li>What step in the process took the longest </li></ul></ul></ul><ul><ul><ul><li>Which step in the process is taking too long </li></ul></ul></ul><ul><ul><li>SEuM is great for the executive/commander that complains about website speed. Simply install SEuM Player and report when it sees an issue before they call you. </li></ul></ul>
  14. 14. IP Address Manager <ul><ul><li>Federal environments almost always have some area of the network that have statically assigned IP addresses. IPAM will report IP addresses in use, and what IPs are available. </li></ul></ul><ul><ul><ul><li>Report all IP Addresses and their status </li></ul></ul></ul><ul><ul><ul><li>Leverage Windows® or Cisco® DHCP to report the status of the IP </li></ul></ul></ul><ul><ul><ul><li>Perfect for secured environments that require static IP assignments </li></ul></ul></ul>
  15. 15. Enterprise Operations Console <ul><ul><li>Global forces need global management. </li></ul></ul><ul><ul><li>Merge multiple Orion® Suite installations, and see the real “Big Picture.” </li></ul></ul>
  16. 16. Summary and Q&A <ul><li>Thank you for attending! </li></ul><ul><li>Additional Resources </li></ul><ul><li>Thwack® Forum </li></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><li>Federal and Government Forum </li></ul><ul><ul><ul><li> </li></ul></ul></ul><ul><ul><li>Moderated by Sean Martinez to answer any Federal and Government related questions. </li></ul></ul><ul><li>Contact Information </li></ul><ul><li>Josh Stephens, Head Geek </li></ul><ul><li>[email_address] </li></ul>©2012 SolarWinds Worldwide, LLP. All rights reserved. The SOLARWINDS, SOLARWINDS & Design, SOLAR FLARES Design, and ORION marks are the exclusive property of SolarWinds Worldwide, LLC, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries, or are common law marks. For a complete list of SolarWinds trademarks, service marks, and logos, please visit . All other trademarks or registered trademarks herein are used for identification purposes only and may be trademarks or registered trademarks of their respective companies.