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Effective Systems Management for Healthcare

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  • 1. Effective Systems Management for Healthcare © 2014, SolarWinds Worldwide, LLC. All rights reserved. 1
  • 2. Application-Aware Systems Management » Application-aware systems management is a major challenge for healthcare institutions, such as hospitals, specialty care centers, and doctors’ offices » High-dollar medical devices, such as MRI, CT, or digital X-ray machines rely on operation of the institution’s medical applications, servers, network, storage resources on which they depend Healthcare IT Environments need a pragmatic monitoring and management solution that is easy to deploy, operate, and manage. EFFECTIVE SYSTEMS MANAGEMENT FOR HEALTHCARE 2
  • 3. Healthcare Specific Challenges HIPAA Compliance Storage and Data Warehousing Desktop Virtualization and Mobile Devices Healthcare Applications EFFECTIVE SYSTEMS MANAGEMENT FOR HEALTHCARE 3
  • 4. HIPAA Compliance 1 » The Health Insurance Portability and Accountability (HIPAA) Act has proposed a set of highly complex requirements regarding privacy and overall systems, data, and facilities security      Access control and protection of patient data Controlling physical access to systems and facilities Protecting information processing and maintenance Data protection during network transmission Activity log review of all systems containing patient information EFFECTIVE SYSTEMS MANAGEMENT FOR HEALTHCARE 4
  • 5. HIPAA Compliance » The Health Information Technology for Economic and Clinical Health (HITECH) Act requires healthcare organizations to ensure HIPAA compliant conduct of their business associates » It also obligates the department of Health and Human Services (HHS) to conduct regular audits increasing regulatory burden for healthcare, resulting in a more demanding set of systems management requirements  Data protection and security: Privacy-relevant systems involved in handling patient data, firewalls, antivirus, intrusion detection, and OS  Centralized data control and protection: enables HIPAA auditing is needed for generating compliance reports  Proactive enforcement of antivirus, encryption, and firewall policies: key for data security and ensures optimal application health EFFECTIVE SYSTEMS MANAGEMENT FOR HEALTHCARE 5
  • 6. Storage & Data Warehousing 2 » MRI, digital X-ray, and CT imaging requires tremendous storage requirements » These digital copies must be archived in accordance with government healthcare regulations, including HIPAA » With images, electronic health records, hospital communications, and other administrative files have to be managed and archived in a compliant manner » In order to improve healthcare, data warehousing plays a big role as medical staff access and correlate patient data from different sources EFFECTIVE SYSTEMS MANAGEMENT FOR HEALTHCARE 6
  • 7. Storage and Data Warehousing » To prevent or troubleshoot issues, healthcare organizations need the visibility from application down to the spindle and everything in between » This ensures efficient storage management and guarantees performance and reliability of storage hardware » Another major challenge is the lack of visibility on the impact of an application on LUNs and disks  Storage admins don’t know the storage performance degradation or downtime of a specific spindle, array, or LUN  Once they know this, they can then plan for provisioning, tiering, and capacity planning for storage effectively EFFECTIVE SYSTEMS MANAGEMENT FOR HEALTHCARE 7
  • 8. Desktop Virtualization and Mobile Devices » 3 To offer patients better care, medical and administrative staff require mobile access to patient data at specific locations and particular points in time  Mobile device support require a back-end infrastructure that is resilient, secure, and well performing  Security break or system outage results in medical staff being a lot less productive or patient confidentially being compromised » For rapid resolution, IT admins need to  Identify the host cluster for each virtual desktop  Have one dashboard which shows virtual machine properties, health, critical metrics, status of physical hosts servers, and capacity and performance of the underlying storage arrays » Having this visibility enables effective management of virtual desktop infrastructure and mobile device access EFFECTIVE SYSTEMS MANAGEMENT FOR HEALTHCARE 8
  • 9. Desktop Virtualization and Mobile Devices » Proactive security management for endpoints is key  Prevent confidential patient data from being disclosed  Prevent malware from spreading within the walls of the hospital » With systems management, healthcare institutions can  Monitor events that are created by antivirus, firewalls, or intrusion detection system  Respond to these events in a proactive manner that goes beyond simply alerting IT operations staff EFFECTIVE SYSTEMS MANAGEMENT FOR HEALTHCARE 9
  • 10. Healthcare Applications 4 » Healthcare applications – custom and off-the-shelf – are critical for patient care and flawless billing » To ensure reliability and flexibility of systems monitoring and management, an agentless approach is key for  Auto-discovery of new resources  Configuration changes  Relying on public cloud services » An application-centric approach to traditional server, storage, network, and virtualization management enables IT admins to conduct daily management tasks, troubleshooting, and capacity management with the overall hospital requirements in mind EFFECTIVE SYSTEMS MANAGEMENT FOR HEALTHCARE 10
  • 11. Conclusion » Detecting issues with a purely systems-centric approach is difficult  It’s reactive  Time consuming • Takes hours or even days to detect and diagnose issues » Healthcare institutions require a systems management approach  Keep an eye on the application  Advanced analytics to correlate application performance and reliability issues with incidents at the systems • Hardware • Virtualization • Security layer EFFECTIVE SYSTEMS MANAGEMENT FOR HEALTHCARE 11
  • 12. The Systems Management Approach » This whitepaper from Enterprise Management Associates (EMA) addresses IT challenges to healthcare organizations and emphasizes having an application-centric systems management approach Download this whitepaper and learn how to proactively implement effective systems management EFFECTIVE SYSTEMS MANAGEMENT FOR HEALTHCARE 12
  • 13. Thank you! EFFECTIVE SYSTEMS MANAGEMENT FOR HEALTHCARE 13