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Survey: Application Use & Challenges in Government IT Infrastructures

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A look at which applications government IT Pros are using, where applications are stored, how application problems are identified, how application performance issues are addressed, and more. …

A look at which applications government IT Pros are using, where applications are stored, how application problems are identified, how application performance issues are addressed, and more.

Published in: Government & Nonprofit
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  • 1. Survey: Application Use & Challenges in Government IT Infrastructures A look at which applications they’re using, where apps are stored, how application problems are identified, how app performance issues are addressed, and more July 2014 © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
  • 2. Study Overview: Areas of Discussion » Which applications are being hosted, and where in the IT environment are they hosted? » How is the root cause of an application problem identified? » How quickly can government IT Pros: identify application problems, determine the location of the problem, determine the root cause, and fix the problem? » How much monthly downtime do agencies have from application performance issues? » How have SLAs for response time or related metrics for key applications changed over time? © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
  • 3. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. Which applications are hosted where in federal IT environments? On premise In a public cloud In a community cloud In a private cloud at a government agency In a private cloud at a public cloud provider In a hybrid cloud Is not running in my IT environment Email applications 8.0% 3.4% 43.2% 40.9% 0.6% 1.1% 3.4% Video or Web- conferencing applications 8.0% 1.1% 36.9% 49.4% 1.7% 0.6% 4.0% Office applications 11.9% 1.1% 44.9% 39.8% 2.3% 0.0% 1.1% File sharing applications 10.9% 2.3% 4% 47.4% 35.4% 1.1% 1.1% Social media applications 1.1% 4.6% 3.4% 39.1% 43.1% 2.3% 10.9% Collaboration applications 11.4% 0.6% 1.1% 85.7% 2.9% 0.6% 1.7% Analytics applications 3.5% 0.6% 43.9% 2.9% 36.4% 2.9% 9.8% Enterprise resource planning applications 4.6% 0.6% 2.3% 46.2% 39.9% 2.3% 9.2% CRM applications 5.7% 0.6% 43.7% 38.5% 1.7% 0.0% 10.9% Proprietary/ custom business applications 11% 4.0% 1.2% 82.1% 0.6% 0.0% 2.9% Answered question 176 Q: Which of the following applications are you hosting in your IT environment? Most respondents said applications are hosted in either a community cloud, a private cloud at a government agency, or a private cloud at a public cloud provider. The majority of collaboration apps (86%) and proprietary and custom business apps (82%), are hosted in a private cloud at a government agency.
  • 4. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. How are the root causes of application problems identified? Individual or cross-functional team using monitoring tools specific to their primary application or infrastructure area 54.0% Individual or cross-functional team using the interfaces data from the individual applications or infrastructure they use 42.0% Specific application performance management software solution 9.1% Individual or cross-functional team using integrated monitoring across application and infrastructure silos 5.7% We don’t have a tool or strategy to identify the root causes of an application problem. 4.0% Answered question 176 The majority of government IT Pros depend on their own siloed IT solution to identify root causes of application issues Q: What best describes how you identify the root cause of an application problem? (Respondents could select multiple answers.)
  • 5. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. How quickly are application problems identified? Determine where the problem is located Uncover the root cause of a problem in an application Fix the problem Less than an hour 9.1% 2.3% 2.3% 1-6 hours 5.7% 10.8% 6.3% 7-24 hours 81.8% 40.9% 51.1% 1-2 days 2.3% 43.8% 36.9% 3-4 days 1.1% 1.1% 1.1% About one week 0.0% 0.0% 1.7% More than a week 0.0% 1.1% 0.6% Answered question 176 Most government IT pros take up to a day just to determine where an application problem is located within their environments, find its cause and resolve the problem Q: On average, how quickly can you identify application problems?
  • 6. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. How much downtime do application performance issues cause each month? Almost 86 percent of respondents experience less than one hour of application down- time per month Q: How much downtime do you have from application performance issues each month? None 0.6% Less than an hour 85.8% 1 to 6 hours 9.1% 7 to 12 hours 4.0% More than 12 hours 0.6% Answered question 176
  • 7. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. How have SLAs for response time or related metrics for key applications changed over time? In the past 2 years In the next two years SLA reduced 1-25% 2.3% 2.3% SLA reduced 26-50% 3.4% 1.1% SLA reduced >50% 79.5% 39.8% SLA increased 1-25% 2.8% 43.8% SLA increased 26- 50% 0.0% 0.6% SLA increased >50% 0.6% 0.6% No changes 11.4% 11.9% Answered question 176 Nearly 80 percent of respondents said their response time SLA metrics for key applications have reduced more than 50 percent in the past two years as organizations call for shorter response times Q: If you have SLAs for response time or related metrics for your key applications, have they changed or will they change over time?
  • 8. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. Demographics: Federal government employer 78.40% 8.00% 6.80% 5.70% 1.10% Current Employer Intelligence Agency A Department of Defense or Military contractor (working onsite) Federal civilian or Independent government agency A Federal government contractor (working onsite at a federal civilian or independent government agency) Department of Defense (DoD) or Military Service Answered question: 176
  • 9. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. Demographics: Job title 80.10% 10.20% 4.00% 3.40% Current Job Title/Function Security/IA staff IT/IS staff Security/IA director or manager IT director/manager Answered question: 176
  • 10. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. Demographics: IT focus area 29.00% 25.60% 21.00% 18.80% 17.60% 15.30% 15.30% 15.30% 13.60% 9.10% 0.60% 0.00% 5.00% 10.00% 15.00% 20.00% 25.00% 30.00% 35.00% Area of IT Answered question: 176
  • 11. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. Demographics: Involvement in IT decision making Make the final decision regarding IT operations and management and/or IT security solutions or contractors 82.4% On a team that makes decisions regarding IT operations and management and/or IT security solutions 6.8% Manage or implement IT operations and management and/or IT security solutions 6.3% Evaluate or recommend firms offering IT operations and management and/or IT security solutions 3.4% Develop technical requirements for IT operations and management and/or IT security solutions 1.1% Answered question 176 Q: How are you involved in your organization’s decisions or recommendations regarding IT operations and management and IT security solutions and services?
  • 12. Thank you for viewing our survey results! Please visit www.solarwinds.com/federal for more information
  • 13. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. The SOLARWINDS and SOLARWINDS & Design marks are the exclusive property of SolarWinds Worldwide, LLC, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.

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