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SolarWinds Troubleshooting Cisco VOIP Quality Best Practices

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Join Senior Product Manager, Michal Hrncirik as he shows you how to use Cisco® Call Manager quality records and Cisco® IP SLA technology to go right from the phone extension to the point of the …

Join Senior Product Manager, Michal Hrncirik as he shows you how to use Cisco® Call Manager quality records and Cisco® IP SLA technology to go right from the phone extension to the point of the problem. This session will demonstrate how to search call detail records and correlate with synthetic and continuous quality testing of your network with no new hardware devices.

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  • 1. SolarWinds Troubleshooting Cisco® VoIP Quality Best Practices Michal Hrncirik, Product Manager © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
  • 2. A Few Notes about Today’s Session » Today’s content will cover: Troubleshooting Cisco VoIP Call Quality  We’ll also show integration features with SolarWinds Network Performance Monitor » Ask questions!!!  No attendee left behind  Don’t wait until the end—ask questions using the chat box and we’ll do our best to cover them all » Today’s session is being recorded and will be available at:  solarwinds.com  slideshare.com Michal Hrncirik, Product Manager, SolarWinds Brad Hale, Product Marketing, SolarWinds © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
  • 3. VNQM Aids in Troubleshooting VoIP problems! vs 3 © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
  • 4. VoIP Engineer’s Playground © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 4 Cisco gear Cisco gear
  • 5. Typical VoIP Troubleshooting Scenarios 5  Can’t connect, echo, or voice is breaking up!  IT needs to see VoIP quality metrics from the specific call  Correlate call details with underlying network performance to troubleshoot  Find problematic network device or configuration problem User complaints about poor call quality  Network must always be ready for normal quality VoIP call  Pro-active alerting in a case of VoIP related networking issues  Do not stress current network too much but secure 24/7/365 automated monitoring VoIP engineer needs to ensure high quality VoIP © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
  • 6. VoIP & Network Quality Manager Overview 6 • Monitors and helps troubleshoot REAL Cisco VoIP performance and quality • Monitors capacity of Cisco MGCP gateways • Automatic monitoring of WAN performance between sites • Available as a stand-alone product or module of SolarWinds Orion® platform products • Very fast setup—ready to monitor your VoIP in less than 30 minutes • Do not operate any changes—listen only mode for VoIP devices © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
  • 7. VNQM as Part of SolarWinds Orion Platform © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 7 Scalability and High Availability SolarWinds Additional Polling Engines, Web Server & Fail Over Engine Config & Change Management SolarWinds Network Configuration Manager (NCM) IP Address Management SolarWinds IP Address Manager (IPAM) Device Tracking SolarWinds User Device Tracker (UDT) VoIP & WAN Monitoring SolarWinds VoIP & Network Quality Manager (formerly IP SLA Manager) Fault & Performance Monitoring SolarWinds Network Performance Monitor (NPM) Traffic Monitoring SolarWinds NetFlow Traffic Analyzer (NTA) Orion Core Technology
  • 8. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. How SolarWinds Orion Platform Solves the Problem » SolarWinds VoIP & Network Quality Manager (VNQM)  Provides visibility into Cisco Call Manager (MOS, jitter, latency, packet loss, codec, signaling path, etc. )  Real time monitoring of Cisco MGCP PRI Gateways *Avaya VoIP support now available in BETA!  Uses Cisco IPSLA technology for synthetic VoIP and Network benchmarking » SolarWinds Network Performance Monitor  Monitor network devices for availability and performance issues » Integrated into a single Web console for one tool troubleshooting 8
  • 9. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. DEMO 9
  • 10. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. Summary 10 » Add Call Manager into VNQM for monitoring of your real VoIP » Setup alerts for regions, termination reasons and bad MOS score » Use VNQM to setup UDP Path Jitter operation among VoIP regions » SEARCH & LOCATE the problem in CDRs and CMRs » Use VNQM topology view and isolate the problem within your network » See NPM node details in case IP SLA detects network issues and seek for errors or availability problems
  • 11. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. Thanks for your attention! 11 Download a FREE fully functional 30-day trial of SolarWinds Network Performance Monitor and VoIP & Network Quality Manager www.solarwinds.com » Michal Hrncirik, Product Manager » Brad Hale, Product Marketing » Join our community of 150,000+ IT pros at www.thwack.com Thank you for attending!
  • 12. © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. The SOLARWINDS and SOLARWINDS & Design marks are the exclusive property of SolarWinds Worldwide, LLC, are registered with the U.S. Patent and Trademark Office, and may be registered or pending registration in other countries. All other SolarWinds trademarks, service marks, and logos may be common law marks, registered or pending registration in the United States or in other countries. All other trademarks mentioned herein are used for identification purposes only and may be or are trademarks or registered trademarks of their respective companies.