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SolarWinds SME IT Survey                                                          Conducted by Vanson Bourne              ...
Demographics© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.                                                         2
Demographics» 500 interviews (250 in the UK and 250 in Germany) with IT  decision makers from private sector SME organisat...
Time and budget spent on IT© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
Responsibility for addressing IT issues     The majority of ITDMs based in UK                                   Over half ...
IT budget                                                                                                4%               ...
Effect of budget stagnation/decrease                                                                                      ...
Annual IT management software spend                                     The amount spent on IT management software        ...
Unused IT software                                                              Over four in five of organisations do not ...
Respondent’s level of responsibility          13%                                                                 In SME o...
Time spent managing IT issues                                                                  For those ITDMS whose main ...
Thank You© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.                                                         12
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SolarWinds UK and Germany SME Survey Results - Time and Budget

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500 interviews (250 in the UK and 250 in Germany) with IT decision makers from private sector SME organisations were carried out during March 2013, and here is what they had to say about time and budget concerns.

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Transcript of "SolarWinds UK and Germany SME Survey Results - Time and Budget"

  1. 1. SolarWinds SME IT Survey Conducted by Vanson Bourne March 2013© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
  2. 2. Demographics© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 2
  3. 3. Demographics» 500 interviews (250 in the UK and 250 in Germany) with IT decision makers from private sector SME organisations were carried out during March 2013, broken down in the following way: Sector Size 2% 4%2% 1% 18% 5% 27% 6% 41% 6% 17% 10% 14% 15% 32% IT & telecoms Manufacturing and production 6-50 employees Retail, distribution and transport Business and professional services 51-100 employees Construction and property Entertainment, media or leisure 101-250 employees Financial Services Healthcare Consumer services Agriculture Energy, Oil/Gas & Utilities Other sector© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 3
  4. 4. Time and budget spent on IT© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
  5. 5. Responsibility for addressing IT issues The majority of ITDMs based in UK Over half of ITDMs based on Germany said that the said that the IT manager was IT manager was responsible, though a third said IT responsible for addressing IT issues was responsibility of the business owner/manager 2% 8% 2% 26% IT Manager Business Owner/Manager 35% 56% Employees Finance 71% Figure 1: Who is principally responsible for addressing Figure 2: Who is principally responsible for addressing IT issues in your company? (UK sample) IT issues in your company? (Germany sample)© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 5
  6. 6. IT budget 4% 10% Budget increased 50% Budget remained the same 45% 51% 40% Budget decreased Figure 20: Over the last five years has Figure 19: Over the last five years has your IT budget increased, remained the your IT budget increased, remained the same or decreased? (Germany sample) same or decreased? (UK sample) 101-250 employees 56% Smaller Of those interviewed, half said their organisations areorganisation’s IT budget had increased less likely than 51-100 employees 57% in the last five years. The picture was medium sized similar across UK and German organisations to organisations, though the UK was 6-50 employees 42% have increased their slightly more likely to have had a cut IT budget in the last in budget than Germany five years Figure 21: “IT budget has increased in last five years” – by size of organisation (Total sample) © 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 6
  7. 7. Effect of budget stagnation/decrease German organisations whose IT budget has not For UK organisations whose IT budget increased are much less likely than UK has not increased, almost a third say that organisations to feel this has resulted in a it has resulted in a detrimental effect detrimental effect upon their security or upon their security and/or uptime uptime, though still over one in ten suffer from this 32 % 26% 25% 19% 14 % 8% 7%etrimental effect on IT security effect on uptime Detrimental Detrimental effect on security AND uptime Detrimental effect on security and/or uptime 2% Detrimental effect onDetrimental Detrimental effectDetrimental AND uptime IT security effect on uptime on security effect on security and/or Figure 22: Has this had a detrimental effect Figure 23: Has this had a detrimental effect on on your IT security/uptime? (Those in UK your IT security/uptime? (Those in Germany whose budget has not increased n=125) whose budget has not increased n=122) © 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 7
  8. 8. Annual IT management software spend The amount spent on IT management software annually varies a great deal amongst SMEs, though on average, organisations in Germany tend to spend slightly more (14,902 Euros compared to 14,115 Euros for organisations in the UK) 9% 1% 7% 2% 14% 20% 0-1,750 € 1,751-3,500 € 18% 20% 3,501-5,750 € 16% 12% 5,751-13,750 € 13,751-35,000 € 35,001-57,500 € 22% More than 57,500 € 16% 18% 23% Figure 24: On average, how much do you spend Figure 25: On average, how much do you spend on on IT management software annually? (UK sample) IT management software annually? (Germany sample)© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 8
  9. 9. Unused IT software Over four in five of organisations do not use all of the software they buy, with organisations in Germany slightly more likely than organisations in UK to be using all of the software they have bought 5% 1% 12% 2% 11% 0% 9% 19% 1-10% 11-20% 18% 21-35% 28% 36-50% 43% More than 50% 52%Figure 41: Of the IT software you have Figure 42: Of the IT software you havepurchased, how much is not used? (UK sample) purchased, how much is not used? (Germany sample)© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 9
  10. 10. Respondent’s level of responsibility 13% In SME organisations, ITDMs sometimes hold a variety of roles that means their time is not purely dedicated to IT IT is my main responsibility IT is not my main responsibility For almost nine out of ten The larger the organisation, the 87% ITDMs based in UK more likely ITDMs will hold a interviewed, IT is their main dedicated role in IT responsibility ITDMs in Germany are more evenly split between those 93% whose main responsibility is IT and those whose main 75% responsibility is elsewhere 54% 44% IT is my main responsibility 56% IT is not my main responsibility 6-50 employees 51-100 employees 101-250 employeesFigure 4: Is IT your main responsibility Figure 5: “IT is my main responsibility within mywithin your organisation? (Germany sample) organisation” – by size of organisation (Total sample) © 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 10
  11. 11. Time spent managing IT issues For those ITDMS whose main responsibility is not with 6% IT, the majority spend up to 30% of their time managing IT issues. ITDMs based in Germany are only slightly more 1-15% of my time likely to be spending more of their time managing IT issues 33% 16-30% of my time 61% 31-50% of my time 24% 19% 15% The smaller the Figure 6: How much time do you spend organisation, the managing IT issues? (Those in UK for whom IT is not their main responsibility n=33) less time non-IT dedicated ITDMs spend managing IT issues 3% 6-50 employees 51-100 employees 101-250 employees 10% 1-15% of my time Figure 8: Average time spent managing IT 16-30% of my time issues – by size of organisation (Those for whom IT is not their main responsibility n=144) 32% 56% 31-50% of my time 51-75% of my time So there is a significant proportion of ITDMs in SME organisations who do not spend the majority of their time managing IT issues – and the smaller the organisation, the less time is spent on average. This makes choosingFigure 7: How much time do you spend software management that can be relied upon particularlymanaging IT issues? (Those in Germany forwhom IT is not their main responsibility n=111) crucial for these organisations © 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 11
  12. 12. Thank You© 2012 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 12
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