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New IT Survey: UK

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  • BY BUSINESS SIZE:Small Business (50-249 FTEs): Just over half do not use SDN/virtual networks (51%) or self-service automation (55%). Same 3 (in differing order – mobility, compute virtualisation, compliance (and cloud computing)) as “overall results” have been managed by IT the longest. Same 2 (at much higher percentages – 26% compliance, 19% data analytics) as “overall” results managed by internal department other than IT.Mid-size Business (250-999 FTEs): Half or more do not use self-service automation (52%) or SDN/virtual networks (50%). Same 3 (in same order) as “overall results” have been managed by IT the longest. Same 2 (at similar percentages) as “overall” results managed by internal department other than IT.Enterprise (1K+ FTEs): Same 3 (in same order) as “overall results” have been managed by IT the longest. Same 2 (at similar percentages) as “overall” results managed by internal department other than IT. 13% use a managed service provider (MSP) for cloud computing.
  • Note: While cloud/SaaSand virtualisation both sit within the overall top 3-5 of both “skills that will become automated in next 3-5 years” and “skills that will be in higher demand within next 3-5 years”, this is not necessarily contradictory results. Less than half of respondents indicated that virtualization and cloud/SaaS (respectively) will become automated, while about the same number (for virtualisation) and slightly more than half for cloud/SaaS indicate the skill will be in higher demand. Ultimately, it seems to show that IT pros are split almost 50/50 as to what skillsets will be needed moving forward. In addition, by business size, more enterprise than mid-size than small business IT pros feel that virtualization will become automated while the reverse is true for virtualization being in higher demand (more small business than mid-size than enterprise IT pros believe this will be true).
  • Additional Open-Ended Responses (categorized – OVERALL, SB, MB, E):Bring Your Own ___ (BYOx) 1%, 0%, 5%, 1%Other (not categorized elsewhere) 12%, 13%, 18%, 9%Cannot yet define the term/do not yet know 4%, 4%, 7%, 4%Gibberish response 3%, 6%, 0%, 4%Additional Noteworthy Open-Ended Responses (OVERALL):Adopting cloud/SaaS + mobility: “more reliance on cloud services and expectation of mobility”, , “mobile technologies and the movement towards cloud computing and storage”, “the old IT plus cloud computing and mobile services”, “increasing use of mobile devices and cloud computing”, “mobile devices, the cloud and opportunities for data collection, combination and analysis”, “enabling the organisation to mobilise with minimal constraints whilst maintaining data integrity and security – anywhere”, “mobile application development and cloud computing”Accessing info from any device, anywhere, anytime: “any time any place anywhere with security and integrity”, “secure access to applications, data, systems anywhere”, “providing information to users when they want it, how they want it, where they want it regardless of technology”, “access 24/7”, “fast, secure, energy efficient, and available on-demand, any time, anywhere”, “a model where location and device is depreciated but it is all about apps accessible from anywhere”, “seamless integration enabling business functions to perform their operations irrespective of location and device without worrying about system security, privacy and capability”, “where everyone everywhere can access everything from anywhere and the roles of IT departments are to manage this access and secure this access and offer this access”, “giving users access to exactly the right information at exactly the right time exactly where they are”Increased agility/adaptability to innovation: “smaller, lighter and more agile”, “adapting to the changing environment”, “constantly evolving infrastructure … got to keep up”, “agile IT …”, “moving goalposts and ever-changing”, “flexible and agile, proactive rather than reactive”, “agile systems that are always available”, “ability to adapt changing infrastructure technologies and restrictions of budget and timescale for implementation”, “flexible, mobile, on-demand”, “making it EASIER”“Other” (not categorized elsewhere):“empowering IT”, “IT becomes a utility consumed by intelligent people with skills in other disciplines and distributed by a select few distribution companies”, “very fragmented world”, “Chief Juggler!”
  • Transcript

    • 1. IT Pros Survey: UK A look at the evolving role of IT, its drivers, needed skillsets, and how IT pros view their roles within this “new IT” environment Conducted by C White Consulting November 2013 1
    • 2. Study Overview: areas of discussion » What are the top emerging technologies impacting/evolving the role of IT? » How much has increased infrastructure complexity changed an IT pro’s roles/responsibilities within the past 3-5 years, and how will it change the role into the next 3-5 years? » Are IT pros both prepared and empowered to provide a higher level of business value given these identified emerging technologies and their definition of the “new IT”? For the purposes of this study, “infrastructure complexity” is defined as the continuously growing, increasingly complicated nature of the infrastructure due to new technologies (such as SDN, virtualisation, etc.) as well as the ever-increasing responsibilities placed on IT professionals from an IT operations perspective (by supporting new service offerings such as cloud, mobility, etc.) and business operations perspective (such as compliance) 2
    • 3. Demographics: breakdown of survey respondents Company Size (number of employees) 5% 35% 7% 14% 13% 15% 25-49 FTEs 50-99 FTEs 100-249 FTEs 250-499 FTEs 500-999 FTEs 1000-1499 FTEs 1500-4999 FTEs 5000+ FTEs IT Pro’s Role 11% 37% 14% 3% 8% Practitioner Manager Director 9% IT Consultant 30% Other IT-related 214 IT practitioners, managers and directors in the United Kingdom from small, mid-size and enterprise companies participated in a November 2013 online survey 3
    • 4. Top Emerging Technologies Evolving the Role of IT Pro 4
    • 5. Top Emerging Technologies Evolving the Role of IT Technology Advancement with Most Significant Business Impact in Last 3-5 Years 0% 10% 20% 30% 40% 30% 31% 34% 27% Compute virtualisation (server or desktop) 15% Mobility 20% 30% 18% Cloud computing 11% Compliance 18% 17% 21% 50% #1 #2 60% 70% 80% 90% 100% Overall Small Bus Mid-Size Bus 9% 9% 6% 10% Data analytics 8% 11% 6% 8% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) Enterprise 7% 11% 4% 7% Other Self-service automation SDN/virtual networks 4% 4% 2% 4% 2% 0% 2% 3% 2% 2% 4% 2% Nearly one-third of all IT pros surveyed indicate that compute virtualisation (server or desktop) is the technology advancement that had the most significant impact on their business within the last 3-5 years, followed closely by mobility. By business size, small business IT pros and enterprise IT pros indicate that cloud computing (rather than mobility) follows compute virtualisation. Which technological advancement had the most significant impact on your company within the last 3-5 years? [choose only one, provided “other” fill in blank option as well] 5
    • 6. Top Emerging Technologies Evolving the Role of IT Emerging Technology That Is Most Disruptive to Business 0% 10% 20% 30% 27% 26% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) 22% 22% 26% 24% 20% Mobility 13% 11% 11% 15% Cloud computing Data analytics 10% 7% 8% 39% 50% #1 #2 60% 70% 80% 90% 100% Overall Small Bus Mid-Size Bus Enterprise 10% 9% 9% 10% Compliance 40% Compute virtualisation (server or desktop) Self-service automation Other SDN/virtual networks 2% 9% 7% 17% 13% 6% 4% 4% 9% 2% 4% 0% 2% 1% 2% 0% 2% One-fourth of all IT pros surveyed indicate that Bring Your Own ___ (BYOx) – such as device (BYOD) or application (BYOA) – is the emerging technology that is most disruptive to business (in terms of having the most significant impact on business operations as well as IT time/energy spent). Mobility, cloud computing, data analytics, and compliance round out the top 5 overall. By business size, BYOx and mobility tie for the most disruptive emerging technology of small business IT pros, and compliance jumps to #3 on that same small business list. Which of the following emerging technologies is the most disruptive to your business (in terms of having the most significant impact on business operations as well as IT time/energy spent)? [choose only one, provided “other” fill in 6 blank option as well]
    • 7. Top Emerging Technologies Evolving the Role of IT Technology Investment Needed Today to Remain Competitive in Next 3-5 Years 0% 10% 20% 30% 26% 25% 25% Cloud computing 24% 21% 23% Mobility 11% Compute virtualisation (server or desktop) 7% 9% 8% 7% 7% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) Other SDN/virtual networks 32% #1 #2 60% 70% 80% 90% 100% Overall Small Bus Enterprise 19% 13% 7% 8% 5% 8% Self-service automation Compliance 32% 50% Mid-Size Bus 14% 16% 17% 8% Data analytics 40% 4% 0% 2% 6% 4% 0% 8% 3% 1% 0% 0% 3% Just over one-fourth of all IT pros surveyed indicate that cloud computing is the most important technology for their business to invest in today in order to remain competitive for the next 3-5 years. Just under one-fourth of all IT pros surveyed indicate mobility is that technology. By business size, mid-size business IT pros feel even stronger about both technologies, with 32% of mid-size IT pros selecting cloud computing and another 32% selecting mobility as the most important technology for their business to invest in today to remain competitive. In order to remain competitive for the NEXT 3-5 years, what is the most important technology, IT service, or business operation for your company to invest in today? [choose only one, provided “other” fill in blank option as well] 7
    • 8. Infrastructure Complexity & Its Impact on IT Pros 8
    • 9. Infrastructure Complexity & Its Impact on IT Pros Impact of Infrastructure Complexity on IT Role in Last 3-5 Years (Overall) 0% 17% 0% 39% 44% It has greatly affected my role/responsibilities 10% 40% It has somewhat affected my role/responsibilities It has not affected my role/responsibilities 49% Small Business IT Pros Do not know Mid-Size Business IT Pros 9% 0% 38% 53% Enterprise IT Pros 8% 1% 42% 50% Nearly 90% of IT professionals said infrastructure complexity has either somewhat affected or greatly affected their role/responsibilities within the last 3-5 years. By business size, only 83% of small business IT pros feel affected, much less than their mid-size and enterprise IT pro constituents. And slightly more mid-size IT pros feel that infrastructure complexity has “greatly affected” their role/responsibilities compared with their small business and enterprise IT pro counterparts. Based on the definition of “infrastructure complexity” above, how much has increased infrastructure complexity changed your IT role/responsibilities within the last 3-5 years? [choose only one] 9
    • 10. Infrastructure Complexity & Its Impact on IT Pros Length of Time Technologies Have Been Managed by IT 0% Compute virtualisation (server or desktop) Mobility Compliance 10% 6% 2% 4% 1% 20% 30% SDN/virtual networks Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) 3% 3% 2% 2% 1% 90% 100% 50% 32% 33% 18% 16% IT has managed 1-3yrs 23% 14% 12% 13% IT has managed <1yr 27% Managed in dept other than IT 23% 20% 18% 18% Managed by MSP Do not use 28% 17% 14% 22% 42% 14% 16% 36% 30% 14% Self-service automation 80% IT has managed >3yrs 8% 2% 70% 53% 4% 4% 4% 60% 9% 21% Data analytics 50% 27% 8% 3% Cloud computing 40% 22% 20% 4% 38% Over half (53%) of all IT departments surveyed are currently managing ALL listed technologies. Compute virtualisation, mobility and compliance have been managed by IT the longest, with at least one-third of IT departments having managed each technology for over 3 years. One-fifth or less of IT departments have managed self-service automation, Bring Your Own ___ (BYOx) and data analytics for less than one year. Compliance and data analytics are each managed by an internal department other than IT within slightly over 10% of all companies surveyed. IT professionals are increasingly asked to take on additional responsibilities as new technologies, IT service offerings, and business operations requirements emerge. As a result of this increased infrastructure complexity, which statement below best applies to each of the following technologies? [choose 10 one response per row, provided “other” fill in the blank option as well]
    • 11. Infrastructure Complexity & Its Impact on IT Pros IT Skills Becoming Automated within Next 3-5 Years 0% 10% 20% 30% 40% 45%48% 45% 50% 48% 43% Virtualisation 26% Server management Cloud or SaaS 34% Data center 18% Mobile apps/device management 18% Database administration Information security Business analytics 9% Network engineering Project management Programming/Development 43% 49% 44% 33% 25% 60% 70% 80% 90% 100% #1 59% #2 Overall Small Bus Mid-Size Bus 43% 29% 34% 30% Enterprise 25% 23% 20% 28% 23% 17% 23% 25% 17% 23% 11% 17% 17% 21% 23% 13% Technical support Other 50% 14% 14% 16% 4% 6% 2%4% 3% 4% 2% 3% 1% 2% 2% 1% Nearly half of all IT pros surveyed indicate that both virtualisation and server management are the top IT skillsets that will become automated within the next 3-5 years, followed by cloud/SaaS. Over 96% of IT pros agree that neither programming/dev nor project management will become automated within that same time period. By business size, only small business IT pros deviate from the overall top 3 (though the order of the top 3 varies for enterprise) as cloud/SaaS moves ahead of virtualisation, and mobile apps/device management replaces server management as more likely to become automated within the next 3-5 years. Which IT skills will become automated within the next 3-5 years? [choose all that apply, provided “other” fill in blank option as well] 11
    • 12. Infrastructure Complexity & Its Impact on IT Pros IT Skills in Higher Demand within Next 3-5 Years 0% 10% 20% 30% 40% Cloud or SaaS 45% 60% 53% 51% 52% 54% 43% Information security 34% Mobile apps/device management Virtualisation Business analytics 23% 28% Project management Programming/Development 14% 46% 50%52% 44% 49% 48% 41% 38% 40% 43% 35% 45% 35% 70% 80% 90% 100% #1 57% 59% #2 Overall Small Bus Mid-Size Bus Enterprise 25% 30% 26% 21% 26% 20% 18% 17% 25% 14% 15% 16% 8% 17%20% 14% 19% 20% 10% 11% 9% 11% 12% Network engineering Technical support Data center Database administration Server management Other 50% 2%4% 5% 4% Slightly over 50% of all IT pros surveyed indicate that cloud/SaaS and information security are the top IT skillsets that will be in higher demand within the next 3-5 years, followed by mobile apps/device management. Over 86% of IT pros agree that data center, database administration, and server management will not be in any higher demand over the next 3-5 years. By business size, both small business and mid-size IT pros also include virtualisation within the top IT skills that will be in higher demand within the next 3-5 years. Which IT skills will be in higher demand within the next 3-5 years? [choose all that apply, provided “other” fill in blank option as well] 12
    • 13. Infrastructure Complexity & Its Impact on IT Pros IT Role Needing to Adapt The Most within Next 3-5 Years 0% 10% 20% 30% 36% Information security 30% 11% 11% Applications Network 10% 9% 6% Privacy Data center Systems Server Database administration Firewall Repair Other 40% 4% 5% 8% 8% 40% 38% #2 17% 21% 50% 60% 70% 80% 90% 100% #1 Overall Small Bus 23% Mid-Size Bus 10% 13% 14% Enterprise 11% 6% 8% 9% 4% 5% 6% 2% 6% 3% 4% 0% 4% 1% 2% 2% 1% 1% 0% 2% 2% 1% 4% 2% 0% Nearly 40% of all IT pros surveyed indicate that information security is the IT role that will need to adapt the most to evolving technology within the next 3-5 years. By business size, at or near 40% of small business and enterprise IT pros agree, while just under one-third of mid-size IT pros feel the same. A distant second overall is the applications role, where 17% of all IT pros feel this role will need to adapt the most to evolving technology. By business size, small business IT pros indicate the role of privacy as second behind information security, while mid-size IT pros choose the network role for the second spot. Which IT role will need to adapt the most to evolving technology within the next 3-5 years? [choose only one, provided “other” fill in blank option as well] 13
    • 14. IT Pro Preparation & Empowerment for the “New IT” Environment 14
    • 15. IT Pro Preparation & Empowerment for the “New IT” IT Pro Confidence in Providing Guidance for Strategic Business Decisions (Overall) 4% 0% Small Business IT Pros 2% 0% 28% 70% I am completely confident Mid-Size Business IT Pros 0% 0% 29% I am somewhat confident 32% I am not confident at all 68% Do not know 68% Enterprise IT Pros 5% 1% 28% 66% While 97% of all IT pros are some degree of confident that they could provide the guidance and expertise necessary to help their company make informed, strategic business decisions with regard to emerging technologies, less than one-third are completely confident in that same endeavor (regardless of business size). With emerging technologies creating greater infrastructure complexity, the role of the IT professional has become even more sophisticated. How confident are you that you could provide the guidance and expertise necessary to help your company make informed, strategic business decisions with regard to emerging technologies? (for example, provide a business case (business value/impact) 15 for a new IT idea/project within your area of responsibility)? [choose only one]
    • 16. IT Pro Preparation & Empowerment for the “New IT” Opportunity for IT Pro to Provide Guidance for Strategic Business Decisions (Overall) Small Business IT Pros 13% 2% 44% 3% 41% All the Time 17% 38% Mid-Size Business IT Pros 13% Occassionally 4% 39% 43% Rarely 42% Never Enterprise IT Pros 20% 3% 35% 43% Almost every IT pro (97%) is given the opportunity to provide the guidance and expertise necessary to help their company make informed, strategic business decisions with regard to emerging technologies; however, the majority (59%) only have the opportunity to do so “occasionally” or “rarely”. By business size, as company size increases, the opportunity to provide guidance “all the time” decreases slightly. How often are you given the opportunity to provide the guidance and expertise necessary to help your company make informed, strategic business decisions with regard to emerging technologies? (for example, provide a business case (business value/impact) for a new IT idea/project within your area of responsibility)? [choose only one] 16
    • 17. IT Pro Preparation & Empowerment for the “New IT” Additional Skills Needed by IT Pros in order to Feel More Empowered 0% 10% 20% 30% 40% 50% 60% 49% 57% I would need more training in my area(s) of responsibility 70% #1 35% 50% 37% I would need a better understanding of the business 90% 100% Overall Small Bus Mid-Size Bus #2 31% 33% 80% Enterprise 41% 27% 28% I do not need anything else - I am confident I could do so today 33% 24% 9% I would need something else 4% 11% 10% Sampling of Noteworthy Open-Ended Responses for “Need Something Else” Earlier Engagement in Business Planning Process: “better contacts across the breadth of the business”, “I would need to understand the thinking behind the business plan”, “long term strategic direction”, “clear, strategic business objectives”, “better awareness of developments in areas outside immediate area of responsibility” Greater Management Support: “senior management confidence”, “bosses that would trust our judgment rather than spend money on input” Just under half of all IT pros surveyed indicate that they would need more training in their area(s) of responsibility in order to feel more empowered to provide the guidance and expertise necessary to help their business make informed, strategic decisions regarding emerging technologies. Almost 40% would need a better understanding of the business, while 27% feel they need nothing else. As business size increases, so does the percentage of IT pros needing a better understanding of the business. And for every small business IT pro that needs a better understanding of the business, nearly two small business IT pros need more training. What else would you need to feel empowered within your organization to provide the guidance and expertise necessary to help your business make informed, strategic decisions regarding emerging technologies? [choose all 17 that apply, provided “other” fill in blank option as well]
    • 18. IT Pro Preparation & Empowerment for the “New IT” How IT Pros Define the “New IT” Environment 0% 10% 17% Adopting cloud/SaaS + virtual networks/SDN 7% Broader partnership/better relationship with business End user-driven, self-service automation Never heard of term Accessing info from any device, anywhere, anytime Adopting cloud/SaaS + mobility Increased agility/adaptability to innovation Term means nothing/buzzword 20% 4% 30% 23% #1 18% #2 12% 11% 9% 14% 10% 10% 9% 5% 18% 17% 8% 9% 6% 7% 11% 8% 4% 5% 11% 8% 6% 16% 5% 6% 8% 5% 5% Nearly one-fifth of all IT pros define the “New IT” environment as adopting cloud/SaaS AND virtual networks/SDN, while another 12% consider “New IT” a broader partnership/better relationship with business. The “New IT” is a concept that is increasingly being discussed within the IT industry, yet no standardized definition exists today. How would you 18 define the “new IT”? [fill in blank] 40% 50% 60% 70% 80% 90% 100% Overall Small Bus Mid-Size Bus Enterprise Sampling of Noteworthy Open-Ended Responses for Top 3 Adopting cloud/SaaS + virtual networks/SDN: “being a strategic department that can deliver and broker services. Using private and public cloud systems, and virtualisation alongside traditional infrastructure”, “transition to IT as a service”, “software as a service, infrastructure on demand”, “all infrastructure and services will become cloud-based”, “increasingly cloud-based computing”, “… softwaredefined everything”, “cloud and virtualisation on a huge scale”, “virtualisation and delivering services from the cloud” Broader partnership/better relationship with business: “business-enabler focused on delivering and reducing business capabilities in an agile manner that is matched to the changing environment of the business”, “… understand business needs and customer requirements … put simply, that is to use technical knowledge to advise the business how to maintain competitive advantage through technology”, “will entail a lot more high-level planning rather than getting involved in the fundamentals anymore”, “greater intermesh of IT as a business enabler fully imbedded and informed … to achieve the main business objectives of the enterprise”, “value-led”, “providing the capabilities the organisation most needs in line with its most essential ways of creating value”, “the skill to recognise that decisions should be business-driven, not technology-driven … offer[ing] true added value”, “much, much more integrated into the business”, “the ability to serve the business and be seen as a business partner”, “more integral part of the business …”, “business-enabled IT”, “IT aligned to the business”, “greater integration with business needs” End user-driver, self-service automation: “invisible IT to the end-user – intuitive, simple, affordable, and accessible”, “empowering users to self-manage and the infrastructure to support this”, “users taking self-service ownership of data …”, “the transition to self-service IT (ie IT delivery automation”, “user-specific IT – IT a la carte”, “user-driven, demand-focused IT”, “consumerisation”, “… IT as a utility”, “heterogeneous, mobile, self-administered, elastic”

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