New IT Survey: North America
A look at the evolving role of IT, its drivers, needed skillsets,
and how IT pros view their ...
Study Overview: areas of discussion

» What are the top emerging technologies impacting/evolving
the role of IT?
» How muc...
Demographics: breakdown of survey respondents
Company Size
(number of employees)
50-99 FTEs

8%
30%

100-249 FTEs

15%
10%...
Top Emerging Technologies
Evolving the Role of IT Pro

4
Top Emerging Technologies Evolving the Role of IT
Technology Advancement with Most Significant Business Impact in Last 3-5...
Top Emerging Technologies Evolving the Role of IT
Emerging Technology That Is Most Disruptive to Business
0%

10%

20%

30...
Top Emerging Technologies Evolving the Role of IT
Technology Investment Needed Today to Remain Competitive in Next 3-5 Yea...
Infrastructure Complexity
& Its Impact on IT Pros

8
Infrastructure Complexity & Its Impact on IT Pros
Impact of Infrastructure Complexity on IT Role
in Last 3-5 Years (Overal...
Infrastructure Complexity & Its Impact on IT Pros
Length of Time Technologies Have Been Managed by IT
0%

Compute virtuali...
Infrastructure Complexity & Its Impact on IT Pros
IT Skills Becoming Automated within Next 3-5 Years
0%

10%

20%

30%

Se...
Infrastructure Complexity & Its Impact on IT Pros
IT Skills in Higher Demand within Next 3-5 Years
0%

10%

20%

30%

40%
...
Infrastructure Complexity & Its Impact on IT Pros
IT Role Needing to Adapt The Most within Next 3-5 Years
0%

10%

20%

7%...
IT Pro Preparation & Empowerment
for the “New IT” Environment

14
IT Pro Preparation & Empowerment for the “New IT”
IT Pro Confidence in Providing Guidance for
Strategic Business Decisions...
IT Pro Preparation & Empowerment for the “New IT”
Opportunity for IT Pro to Provide Guidance
for Strategic Business Decisi...
IT Pro Preparation & Empowerment for the “New IT”
Additional Skills Needed by IT Pros in order to Feel More Empowered
0%

...
IT Pro Preparation & Empowerment for the “New IT”
How IT Pros Define the “New IT” Environment
0%

10%

20%

Adopting cloud...
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New IT Survey: North America

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  • Public sector IT pros: BYOx jumps to #3 (14%) with the rest of top 5 identical to overall findings
  • Public sector IT pros: top 5 identical to overall findings
  • Public sector IT pros: BYOx jumps to #3 (16%) with the rest of top 5 identical to overall findings
  • Public Sector IT Pros: 46% “greatly”, 48% “somewhat”, 5% “has not affected”, 1% DNK – no significant variance from overall findings
  • BY BUSINESS SIZE:Small Business (50-249 FTEs): At or near half do not use SDN/virtual networks (52%), self-service automation (46%) or data analytics (45%). Same 3 (in same order) as “overall results” have been managed by IT the longest. Same 2 (at same percentage) as “overall” results managed by internal department other than IT.Mid-size Business (250-999 FTEs): Over half do not use SDN/virtual networks (58%) or self-service automation (57%). Same 3 (in same order) as “overall results” have been managed by IT the longest. Only data analytics (17%) managed by internal department other than IT anywhere at/over 10% of all companies surveyed.Enterprise (1K+ FTEs): Same 3 (in same order) as “overall results” have been managed by IT the longest. Same 2 (at similar percentage) as “overall” results managed by internal department other than IT.Public Sector IT Pros: Same 3 (in same order) as “overall results” have been managed by IT the longest. Same 2 (at similar percentage) as “overall” results managed by internal department other than IT.
  • Public sector IT pros: no significant differentiation from “overall” top 3
  • Public sector IT pros: no significant differentiation from “overall” resultsNote: While virtualization and cloud/SaaS both sit within the overall top 3 of both “skills that will become automated in next 3-5 years” and “skills that will be in higher demand within next 3-5 years”, this is not necessarily contradictory results. Less than half of respondents (41% and 36%, respectively) indicated that virtualization and cloud/SaaS (respectively) will become automated, while about the same number (43% for virtualization) and slightly more than half (51%) for cloud/SaaS indicate the skill will be in higher demand. Ultimately, it seems to show that IT pros are split almost 50/50 as to what skillsets will be needed moving forward. In addition, by business size, more enterprise than mid-size than small business IT pros feel that virtualization will become automated while the reverse is true for virtualization being in higher demand (more small business than mid-size than enterprise IT pros believe this will be true). For cloud/SaaS, only 27% of small business IT pros feel that cloud/SaaS will become automated while nearly 40% of both mid-size and enterprise feel the same; however, 49% or more of all business sizes feel that cloud/SaaS will be in higher demand within the next 3-5 years.
  • Public sector IT pros: same #1 as overall results, #2 network (12%), #3 systems (10%) and data center (10%)
  • Public Sector IT Pros: 28% “completely confident”, 66% “somewhat confident”, 4% “not confident at all”, 1% DNK – no significant variance from overall findings
  • Public Sector IT Pros: 33% “all the time”, 55% “occasionally”, 11% “rarely”, 1% DNK – public sector has least opportunity to provide guidance “all the time” when compared to both overall findings and each business size
  • Public sector IT pros: no significant differentiation from overall findings
  • Public sector IT pros: only 5% feel that the “New IT” environment means “broader partnership/better relationship with business”; otherwise, no significant differentiation from overall findingsAdditional Open-Ended Responses (categorized – OVERALL, SB, MB, E):Bring Your Own ___ (BYOx) 2%, 1%, 1%, 2%Protecting system security 1%, 0%, 1%, 1%Other (not categorized elsewhere) 14%, 12%, 17%, 14%Cannot yet define the term/do not yet know 5%, 3%, 7%, 5% Never heard of the term 4%, 3%, 4%, 4%Term means nothing 2%, 4%, 1%, 1%Gibberish response 6%, 7%, 6%, 5%All Noteworthy Open-Ended Responses (OVERALL):Adopting cloud/SaaS + virtual networks/SDN:“an interoperable mix of public and private cloud, virtualization, and existing traditional infrastructure to meet every growing business need”, “commoditized services available from the cloud”, “the transition from the PC Era to the Cloud Era”, “cloudify infrastructure”, “cloud friendly”, “IT-as-a-Service (ITaaS)”, “the transition from physical (1 device:1 function) to an “as a Service” approach (whether infrastructure as a service (cloud) or software as a service)”, “utilization of newly developed concept of IT usage involved with big data and cloud computing”, “service-based delivery”, “cloud-based thin client computing with very little onsite infrastructure”, “leveraging the cloud and its capabilities to reduce overall costs and create efficiencies”, “cloud-based approach of supporting users with technology solutions”End user-driver, self-service automation: “consumerization of IT”, “spending more time managing devices and systems that I have less control over …. changing the manner in which I work to one of Remote Administration and how I interact with users to one of advisor/helper”, “both user-centric and all-encompassing, as opposed to more traditional system-centric”, “user-configured IT services”, “self-directed technology”, “more DIY … taking on more advanced problems rather than the basic issue”, “evolving from centralized management/resources to distributed resources, with an emphasis on enabling end users to utilize a wider selection of tools, some they provide themselves, to enable them to further blend work/social life, while attempting to protect company interests through security of information and systems”, “a self-service model for delivering IT services”, the ‘App Store’ model – aka lots of little single purpose applications users can pick/choose/install”, “empowering the end user”, “cloud-based applications, rapid response to changes, and customer-oriented”, “user management for tasks and functions previously guarded by IT”Broader partnership/better relationship with business: “IT-to-value – IT that spans the business [and] has a unique perspective to enhance the business value proposition”, “less technical – more business analysis”, “a broader partnership with the business looking for ways for improving process efficiency, reducing cost and increasing reliability”, “visualization”, “an enabler to business profitability”, “greater involvement in business operation plans”, “understands business need”, as companies become more focused on affordability it is critical that IT provide the technological innovation to enhance capability and reduce costs”, “open collaboration”, “provide technology services to business to compete in evolving market”, “need validation”, “have a more strategic role in the company …”, “interact[ing] directly with all departments to provide the tools for efficiency within each”, “more integration with the business”, “a shift from a technology-based view to a view where the business unit is the focus and technology can be manipulated to enhance the business unit”, “a business driver and not just a tool or utility like it once was. As systems, tools, people and infrastructure become more intertwined, IT will take a much greater lead in a business”, “a more integral part of the business … as users become more confident in troubleshooting their own issues, IT focuses less on users and more on business processes”, “must provide the capabilities their company needs most, in line with its most essential ways of creating value”, “business focused and business knowledgeable”, “more integrated with the business “, “consulting organization that helps manage vendors and services for the rest of the organization”, “no longer an island or just a cost center … the New IT is providing measurable gains in making businesses more successful with less infrastructure and better tools,” “merged withbusiness”, ”flexible business management”Increased agility/adaptability to innovation: “constant revolutionary industry advancement”, “all systems working in concert with the expectation of constant and virtual interdependency to make sense and react to data that grows and requires decisions”, “being able to adapt quickly to change situations”, “a highly adaptable, quickly morphing technical enterprise, capable of solving the most complex computing issues quickly and efficiently”, “more agile services that are readily accessible”, “being able to change with the same speed the business is changing”, “innovative and agile”, changing IT to meet the new demands of industry”, “scalable and flexible IT focused on innovation rather than lights on”, “the ability to respond to changing needs determines success”Accessing info from any device, anywhere, anytime: “all in sync, all the time”, “… socially involved – working more with the users than the devices they are using – it involves your information and applications from any device, anywhere”, “the management and dissemination of a company’s data in support of that company’s business goals”, “anytime, any device info access”, “ability to quickly and effectively incorporate new technology to empower and secure the business”, “total mobile ability to work from anywhere at any time”, “connect anywhere using any device”, “app delivery to diverse endpoints”, “not solely focused on IT itself [but rather] will need to focus on all aspects of the customer’s experience including technology, but not solely limited to technology aspects”, “making things work for all, regardless of platform or device”, “users should be able to get any data at any time from any device (assuming appropriate permissions) with minimal intervention from IT – ‘it should just work’”, “IT for the people. People need to be connected 24/7 and the simple issues are being resolved by end users more and more but the more complex issues are creeping in fast and hot. Instead of one OS you need to know, now you need to know them all.”, “data mobility, from creation to archive, from multiple sources”Adopting cloud/SaaS + mobility: “device agnostic, highly agile, cloud connected”, “the end of desktop computing”, “cloud and mobile”, “virtual and mobile with flexibility – less ‘office’ space”“Other” (not categorized elsewhere): “involving business process and information security and privacy with the infrastructure/physical environment”, “essentially ‘no IT’”, “offering unrivaled levels of both expertise and service”, “multiple disciplines”, “collection, processing, organizing, storage, and communication of information to advance organization success”, “integrating technology and security within all industries”, “outsourcing”, “take the current level 1, level 2 and level 3 support and strip out level 1. Then permit level 2 and level 3 to ot need to be onsite. Basically the same as a lights-out data center, nobody’s there. Totally impersonal”, “technology and legal”, “the capacity to integrate diverse elements (at least some of which are not thought of as traditional IT) into a coherent whole service”
  • Transcript of "New IT Survey: North America"

    1. 1. New IT Survey: North America A look at the evolving role of IT, its drivers, needed skillsets, and how IT pros view their roles within this “new IT” environment Conducted by C White Consulting November 2013 1
    2. 2. Study Overview: areas of discussion » What are the top emerging technologies impacting/evolving the role of IT? » How much has increased infrastructure complexity changed an IT pro’s roles/responsibilities within the past 3-5 years, and how will it change the role into the next 3-5 years? » Are IT pros both prepared and empowered to provide a higher level of business value given these identified emerging technologies and their definition of the “new IT”? For the purposes of this study, “infrastructure complexity” is defined as the continuously growing, increasingly complicated nature of the infrastructure due to new technologies (such as SDN, virtualization, etc.) as well as the ever-increasing responsibilities placed on IT professionals from an IT operations perspective (by supporting new service offerings such as cloud, mobility, etc.) and business operations perspective (such as compliance) 2
    3. 3. Demographics: breakdown of survey respondents Company Size (number of employees) 50-99 FTEs 8% 30% 100-249 FTEs 15% 10% 16% 7% 14% IT Pro’s Role 250-499 FTEs 500-999 FTEs 1000-1499 FTEs 3% 4% Practitioner 1500-4999 FTEs 5000+ FTEs 17% Manager 49% Director IT Consultant 27% Other IT-related Public/Private Sector Split 3% 47% Public Sector 51% Private Sector It's Complicated 298 IT practitioners, managers and directors in the U.S. and Canada from public- and private-sector small, mid-size and enterprise companies participated in a November 2013 online survey 3
    4. 4. Top Emerging Technologies Evolving the Role of IT Pro 4
    5. 5. Top Emerging Technologies Evolving the Role of IT Technology Advancement with Most Significant Business Impact in Last 3-5 Years 0% 10% 20% 21% 23% 19% 21% 18% 15% 14% Cloud computing 4% Compliance #1 #2 29% 60% 70% 80% 90% 100% Overall Small Bus Mid-Size Bus Enterprise 8% 8% 9% 6% 4% 4% 7% Data analytics Other 50% 11% 14% 10% 11% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) SDN/virtual networks 39% 24% Mobility 40% 26% 19% Compute virtualization (server or desktop) Self-service automation 30% 0% 4% 3% 6% 4% 3% 1% 5% 2% 4% 0% 2% One-fourth of all IT pros surveyed indicate that compute virtualization (server or desktop) is the technology advancement that had the most significant impact on their business within the last 3-5 years, followed closely by mobility and cloud computing. By business size, only small business IT pros deviated from the overall results, indicating that cloud computing, followed by mobility and then compute virtualization had the most significant business impact in the last 3-5 years. Which technological advancement had the most significant impact on your company within the last 3-5 years? [choose only one, provided “other” fill in blank option as well] 5
    6. 6. Top Emerging Technologies Evolving the Role of IT Emerging Technology That Is Most Disruptive to Business 0% 10% 20% 30% 23% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) 19% 18% Mobility 19% 15% 18% Cloud computing 8% 28% #1 #2 60% 70% 80% 90% 100% Overall Small Bus Mid-Size Bus 15% 13% 19% Enterprise 11% 9% 11% 13% Compute virtualization (server or desktop) Self-service automation 38% 50% 13% 10% 10% 16% Compliance Data analytics 40% 8% 6% 8% 9% 6% 7% 7% 6% SDN/virtual networks 3% 4% 1% 3% Other 1% 4% 1% 0% Nearly one-fourth of all IT pros surveyed indicate that Bring Your Own ___ (BYOx) – such as device (BYOD) or application (BYOA) – is the emerging technology that is most disruptive to business (in terms of having the most significant impact on business operations as well as IT time/energy spent). Mobility, cloud computing, compliance and compute virtualization (server or desktop) round out the top 5 overall. By business size, mobility edges out BYOx for the most disruptive emerging technology of small business IT pros, and cloud computing edges out both BYOx and mobility for that of enterprise IT pros. Which of the following emerging technologies is the most disruptive to your business (in terms of having the most significant impact on business operations as well as IT time/energy spent)? [choose only one, provided “other” fill in 6 blank option as well]
    7. 7. Top Emerging Technologies Evolving the Role of IT Technology Investment Needed Today to Remain Competitive in Next 3-5 Years 0% 10% 20% 15% Cloud computing 20% 22% 19% 20% 14% 19% 14% 13% Compute virtualization (server or desktop) 50% #1 #2 60% 70% 80% 90% 100% Overall Small Bus Mid-Size Bus Enterprise 10% 10% 13% 9% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) 9% 9% 10% 9% Self-service automation Other 26% 40% 13% 15% 8% 14% Data analytics SDN/virtual networks 22% 23% Mobility Compliance 30% 4% 3% 4% 5% 4% 4% 3% 4% 2% 3% 3% 2% Almost one-fourth of all IT pros surveyed indicate that cloud computing is the most important technology for their business to invest in today in order to remain competitive for the next 3-5 years. Another one-fifth of all IT pros surveyed indicate mobility is that technology. By business size, only small business IT pros deviate from the overall results, as mobility followed by compute virtualization (server or desktop) are small business IT pros’ top two investment needs today in order to remain competitive in the future. In order to remain competitive for the NEXT 3-5 years, what is the most important technology, IT service, or business operation for your company to invest in today? [choose only one, provided “other” fill in blank option as well] 7
    8. 8. Infrastructure Complexity & Its Impact on IT Pros 8
    9. 9. Infrastructure Complexity & Its Impact on IT Pros Impact of Infrastructure Complexity on IT Role in Last 3-5 Years (Overall) Small Business IT Pros 4% 39% 1% 56% 4% It has greatly affected my role/responsibilities 42% 52% 1% Mid-Size Business IT Pros 7% 0% It has somewhat affected my role/responsibilities 39% It has not affected my role/responsibilities 54% Do not know Enterprise IT Pros 3% 1% 45% 50% Over 94% of IT professionals said infrastructure complexity has either somewhat affected or greatly affected their role/responsibilities within the last 3-5 years. By business size, slightly more enterprise IT pros feel that infrastructure complexity has “greatly affected” their role/responsibilities compared with their small business and mid-size IT pro counterparts. Based on the definition of “infrastructure complexity” above, how much has increased infrastructure complexity changed your IT role/responsibilities within the last 3-5 years? [choose only one] 9
    10. 10. Infrastructure Complexity & Its Impact on IT Pros Length of Time Technologies Have Been Managed by IT 0% Compute virtualization (server or desktop) Mobility Compliance Data analytics 10% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) 60% 70% 80% 90% 100% 49% 43% 32% IT has managed >3yrs 6% 32% 19% 12% 11% IT has managed 1-3yrs 24% IT has managed <1yr 22% 20% 18% 13% 2% Managed in dept other than IT 26% 5% 4% 13% 19% 22% Managed by MSP 37% 18% 21% 2% 1% Do not use 34% 24% 7% 8% 16% 17% 5% 28% 24% 13% 1% 50% 29% 13% Cloud computing Self-service automation 40% 8% 1% SDN/virtual networks 30% 8% 3% 3% 3% 3% 20% 17% 25% 40% Over half (54%) of all IT departments surveyed are currently managing ALL listed technologies. Compute virtualization, mobility and compliance have been managed by IT the longest, with at least one-third of IT departments having managed each technology for over 3 years. One-fifth of IT departments have managed Bring Your Own ___ (BYOx) and data analytics for less than one year. Compliance and data analytics are each managed by an internal department other than IT within just over 10% of all companies surveyed. IT professionals are increasingly asked to take on additional responsibilities as new technologies, IT service offerings, and business operations requirements emerge. As a result of this increased infrastructure complexity, which statement below best applies to each of the following technologies? [choose 10 one response per row, provided “other” fill in the blank option as well]
    11. 11. Infrastructure Complexity & Its Impact on IT Pros IT Skills Becoming Automated within Next 3-5 Years 0% 10% 20% 30% Server management Virtualization 27% Cloud or SaaS 24% Mobile apps/device management Business analytics Technical support Data center Database administration Information security Network engineering Project management Programming/Development Other 40% 50% 42% 38% 42% 43% 41% 34% 36% 45% 36% 39% 39% 32% 33% 35% 24% 28% 25% 22% 15% 22% 24% 22% 15% 19% 25% 20% 21% 17% 20% 13% 17% 11% 21% 13% 10% 6% 17% 9% 10% 6% 11% 9% 10% 1% 12% 4% 3% 7% 4% 60% 70% 80% 90% 100% #1 #2 Overall Small Bus Mid-Size Bus Enterprise 19% Just over 40% of all IT pros surveyed indicate that both server management and virtualization are the top IT skillsets that will become automated within the next 3-5 years, followed by cloud/SaaS. Over 91% of IT pros agree that neither programming/dev nor project management will become automated within that same time period. By business size, only small business IT pros deviate from the overall top 3 (though the order of the top 3 varies for both mid-size and enterprise) as business analytics moves ahead of cloud/SaaS as slightly more likely to become automated within the next 3-5 years for small business IT pros. Which IT skills will become automated within the next 3-5 years? [choose all that apply, provided “other” fill in blank option as well] 11
    12. 12. Infrastructure Complexity & Its Impact on IT Pros IT Skills in Higher Demand within Next 3-5 Years 0% 10% 20% 30% 40% 45% Information security Cloud or SaaS Virtualization Mobile apps/device management 31% 21% Business analytics 15% 15% Project management 51% 52% 56% 51% 49% 49% 54% 43% 46% 49% 39% 37% 36% 40% 36% 44% 38% 70% 80% 90% 100% #1 #2 Overall Small Bus Mid-Size Bus Enterprise 21% 22% 22% Technical support Programming/Development 60% 27% 25% 32% 25% 26% 26% 30% 24% 27% 28% 20% Network engineering 16% 15% 15% 19% 16% 15% 13% 17% 15% 9% 17% 16% Database administration Server management Data center Other 50% 0% 0% 0% 1% Slightly over 50% of all IT pros surveyed indicate that information security and cloud/SaaS are the top IT skillsets that will be in higher demand within the next 3-5 years, followed by virtualization. Nearly 85% of IT pros agree that data center, server management, and database administration will not be in any higher demand over the next 3-5 years. By business size, enterprise IT pros also include mobile apps/device management in the top IT skills that will be in higher demand within the next 3-5 years. Which IT skills will be in higher demand within the next 3-5 years? [choose all that apply, provided “other” fill in blank option as well] 12
    13. 13. Infrastructure Complexity & Its Impact on IT Pros IT Role Needing to Adapt The Most within Next 3-5 Years 0% 10% 20% 7% 8% Network 4% 6% 6% Applications Server Systems Database administration Repair Other 2% 1% 11% 50% 38% 37% Data center Privacy 40% 31% Information security Firewall 30% #2 13% 9% 10% 11% 9% 48% 60% 70% 80% 90% 100% #1 Overall Small Bus Mid-Size Bus Enterprise 13% 9% 10% 8% 9% 8% 13% 6% 6% 4% 6% 8% 4% 7% 4% 3% 6% 3% 3% 2% 4% 1% 1% 1% 3% 0% 1% Nearly 40% of all IT pros surveyed indicate that information security is the IT role that will need to adapt the most to evolving technology within the next 3-5 years. By business size, almost half of mid-size IT pros agree, while onethird of small business and enterprise IT pros feel the same. A distant second overall is the data center role, where 11% of all IT pros feel this role will need to adapt the most to evolving technology. By business size, small business IT pros indicate the systems role as second behind information security, while enterprise IT pros include the applications role along with data center in the second spot. Which IT role will need to adapt the most to evolving technology within the next 3-5 years? [choose only one, provided “other” fill in blank option as well] 13
    14. 14. IT Pro Preparation & Empowerment for the “New IT” Environment 14
    15. 15. IT Pro Preparation & Empowerment for the “New IT” IT Pro Confidence in Providing Guidance for Strategic Business Decisions (Overall) 3% 1% Small Business IT Pros 1% 4% 29% 66% I am completely confident 32% Mid-Size Business IT Pros 6% 0% I am somewhat confident 32% I am not confident at all 63% Do not know 63% Enterprise IT Pros 2% 2% 34% 62% While 95% of all IT pros are some degree of confident that they could provide the guidance and expertise necessary to help their company make informed, strategic business decisions with regard to emerging technologies, only one-third are completely confident in that same endeavor (regardless of business size). With emerging technologies creating greater infrastructure complexity, the role of the IT professional has become even more sophisticated. How confident are you that you could provide the guidance and expertise necessary to help your company make informed, strategic business decisions with regard to emerging technologies? (for example, provide a business case (business value/impact) 15 for a new IT idea/project within your area of responsibility)? [choose only one]
    16. 16. IT Pro Preparation & Empowerment for the “New IT” Opportunity for IT Pro to Provide Guidance for Strategic Business Decisions (Overall) Small Business IT Pros 6% 1% 42% 51% 1% 10% All the Time 39% Mid-Size Business IT Pros 13% 0% Occassionally 36% 51% Rarely 51% Never Enterprise IT Pros 10% 1% 34% 54% Almost every IT pro (99%) is given the opportunity to provide the guidance and expertise necessary to help their company make informed, strategic business decisions with regard to emerging technologies; however, the majority (61%) only have the opportunity to do so “occasionally” or “rarely”. By business size, as company size increases, the opportunity to provide guidance “all the time” decreases slightly. How often are you given the opportunity to provide the guidance and expertise necessary to help your company make informed, strategic business decisions with regard to emerging technologies? (for example, provide a business case (business value/impact) for a new IT idea/project within your area of responsibility)? [choose only one] 16
    17. 17. IT Pro Preparation & Empowerment for the “New IT” Additional Skills Needed by IT Pros in order to Feel More Empowered 0% 10% 20% 30% 40% 50% 60% 52% 55% 50% 52% I would need more training in my area(s) of responsibility 37% #1 80% 90% 100% Overall Small Bus Mid-Size Bus #2 23% I would need a better understanding of the business 70% Enterprise 35% 44% 24% 25% 25% 23% I do not need anything else - I am confident I could do so today I would need something else 7% 7% 10% 6% Just over half of all IT pros surveyed indicate that they would need more training in their area(s) of responsibility in order to feel more empowered to provide the guidance and expertise necessary to help their business make informed, strategic decisions regarding emerging technologies. Almost 40% would need a better understanding of the business, while one-fourth feel they need nothing else. As business size increases, so does the percentage of IT pros needing a better understanding of the business. And for every small business IT pro that needs a better understanding of the business, two small business IT pros need more training. What else would you need to feel empowered within your organization to provide the guidance and expertise necessary to help your business make informed, strategic decisions regarding emerging technologies? [choose all 17 that apply, provided “other” fill in blank option as well]
    18. 18. IT Pro Preparation & Empowerment for the “New IT” How IT Pros Define the “New IT” Environment 0% 10% 20% Adopting cloud/SaaS + virtual networks/SDN 14% 13% 13% End user-driven, self-service automation 10% Broader partnership/better relationship with business Increased agility/adaptability to innovation 7% 6% Adopting cloud/SaaS + mobility 20% 22% 21% 18% 40% 50% 60% 70% 80% 90% #1 Overall #2 100% Mid-Size Bus Small Bus Enterprise 10% 13% 10% 9% 13% 9% 9% Accessing info from any device, anywhere, anytime 30% 7% 9% 13% 5% 3% 4% 6% One-fifth of all IT pros define the “New IT” environment as adopting cloud/SaaS AND virtual networks/SDN, while another 13% consider “New IT” as end user-driven, self-service automation. The “New IT” is a concept that is increasingly being discussed within the IT industry, yet no standardized definition exists today. How would you 18 define the “new IT”? [fill in blank]

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