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New IT Survey: Brazil
 

New IT Survey: Brazil

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A look at the evolving role of IT, its drivers, needed skillsets,

A look at the evolving role of IT, its drivers, needed skillsets,
and how Brazilian IT pros view their roles within this “new IT” environment.

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  • BY BUSINESS SIZE (qualitative):Small Business (25-249 FTEs): Almost two-thirds do not use data analytics, and over half do not use Bring Your Own ___ (BYOx), compliance, or self-service automation. Same top 3 as “overall results” (in differing order: mobility, compute virtualisation, compliance) have been managed by IT the longest.Mid-size Business (250-999 FTEs): Just over half do not use Bring Your Own ___ (BYOx), and just under half do not use data analytics. Same top 2 as “overall results” (followed by self-service automation) have been managed by IT the longest.Enterprise (1K+ FTEs): Same 3 as “overall results” have been managed by IT the longest.
  • Note: While both cloud/SaaS and mobile apps/device management sit within the overall top 3 of both “skills that will become automated in next 3-5 years” and “skills that will be in higher demand within next 3-5 years”, this is not necessarily contradictory results. Less than half of respondents (41%) indicated that mobile apps/device management will become automated, while just over half (51%) indicate the skill will be in higher demand. Cloud/SaaS has similar findings. Ultimately, it seems to show that IT pros are split 50/50 as to how the skillsets will be needed moving forward.
  • Additional Open-Ended Responses (categorized – OVERALL, SB, MB, E):Other (not categorized elsewhere) 11%, 0%, 9%, 13%Cannot yet define the term/do not yet know 1%, 0%, 0%, 3% Gibberish response 4%, 10%, 13%, 3% Additional Noteworthy Open-Ended Responses (OVERALL):Accessing info from any device, anywhere, anytime: “the adoption of technologies focused on the distribution of information …”, “accessibility of information”, “more services, less hardware, more ‘everywhere’, more mobile” Adopting cloud/SaaS + mobility: “increasing in mobility/BYOD (implying on issues of privacy and security), big data and cloud”, “the challenge to integrate the business with technology offering mobility and scalability with security”, “management of technology components with focus on virtualisation and mobility to meet the needs of customers in a more connected world” “Other” (not categorized elsewhere): “decentralisation of resources without reducing security”, “the age of digitilisation – the New IT will be one that focuses on the digitalization of all its services, all its professionals, all their processes, and consequently all their results”, “greater discipline regarding the application of knowledge derived from the experience of the use of methodologies such as COBIT and CMMI”, “new cycle of technological re-profiling”, “a natural organisation of a new area which is increasingly widespread”

New IT Survey: Brazil New IT Survey: Brazil Presentation Transcript

  • New IT Survey: Brazil A look at the evolving role of IT, its drivers, needed skillsets, and how IT pros view their roles within this “new IT” environment Conducted by C White Consulting November 2013 1
  • Study Overview: areas of discussion » What are the top emerging technologies impacting/evolving the role of IT? » How much has increased infrastructure complexity changed an IT pro’s roles/responsibilities within the past 3-5 years, and how will it change the role into the next 3-5 years? » Are IT pros both prepared and empowered to provide a higher level of business value given these identified emerging technologies and their definition of the “new IT”? For the purposes of this study, “infrastructure complexity” is defined as the continuously growing, increasingly complicated nature of the infrastructure due to new technologies (such as SDN, virtualisation, etc.) as well as the ever-increasing responsibilities placed on IT professionals from an IT operations perspective (by supporting new service offerings such as cloud, mobility, etc.) and business operations perspective (such as compliance) 2
  • Demographics: breakdown of survey respondents Company Size (number of employees) 4% 14% 30% 13% 11% 9% 16% 25-49 FTEs 50-99 FTEs 100-249 FTEs 250-499 FTEs 500-999 FTEs 1000-1499 FTEs 1500-4999 FTEs 5000+ FTEs IT Pro’s Role 9% Practitioner 13% 3% 6% 21% Manager 51% Director IT Consultant Other IT-related 100 IT practitioners, managers and directors in Brazil from small, mid-size and enterprise companies participated in a November 2013 online survey 3
  • Top Emerging Technologies Evolving the Role of IT Pro 4
  • Top Emerging Technologies Evolving the Role of IT Technology Advancement with Most Significant Business Impact in Last 3-5 Years 0% 10% 20% 30% 26% Cloud computing 7% Self-service automation Data analytics SDN/virtual networks Other 29% 14% 33% 50% #1 #2 60% 70% 80% 90% 100% Overall Small Bus Mid-Size Bus Enterprise 7% 6% 11% 5% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) Compliance 30% 17% Mobility 32% 33% 36% 24% 9% Compute virtualisation (server or desktop) 40% 6% 4% 2% 0% 0% 0% 4% 4% 12% 7% 4% 4% 9% 3% 6% 4% 3% 3% 4% 2% Nearly one-third of all IT pros surveyed indicate that cloud computing is the technology advancement that had the most significant impact on their business within the last 3-5 years, followed by compute virtualisation (server or desktop) and mobility. By business size (qualitatively), mid-size business IT pros indicate that Bring Your Own ___ (BYOx) such as BYOD or BYOA (rather than mobility) follows compute virtualisation, while small business IT pros (qualitatively) indicate mobility (rather than cloud computing) is their top choice. Which technological advancement had the most significant impact on your company within the last 3-5 years? [choose only one, provided “other” fill in blank option as well] 5
  • Top Emerging Technologies Evolving the Role of IT Emerging Technology That Is Most Disruptive to Business 0% 10% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) 30% 17% 18% 50% #1 31% 7% #2 60% 70% 80% 90% 100% Overall Small Bus Mid-Size Bus 17% 3% 40% 19% 21% 24% 8% Mobility Compliance 20% 23% 24% Enterprise 15% 18% 12% 15% Cloud computing Self-service automation 8% Compute virtualisation (server or desktop) 12% 15% 12% 6% 6% 4% 7% Data analytics Other SDN/virtual networks 5% 6% 4% 5% 2% 5% 6% 8% 4% 6% 4% 2% One-fifth of all IT pros surveyed indicate that Bring Your Own ___ (BYOx) – such as device (BYOD) or application (BYOA) – is the emerging technology that is most disruptive to business (in terms of having the most significant impact on business operations as well as IT time/energy spent). Mobility, compliance, cloud computing, and self-service automation round out the top 5. By business size (qualitatively), compliance drops out of the top 5 for small business IT pros, BYOx drops to #4 for mid-size IT pros, and mobility drops to #5 for enterprise IT pros. Which of the following emerging technologies is the most disruptive to your business (in terms of having the most significant impact on business operations as well as IT time/energy spent)? [choose only one, provided “other” fill in 6 blank option as well]
  • Top Emerging Technologies Evolving the Role of IT Technology Investment Needed Today to Remain Competitive in Next 3-5 Years 0% 10% 20% 30% 30% Cloud computing 15% 9% 8% Data analytics 23% 28% 28% 18% 0% #1 #2 60% 70% 80% 90% 100% Overall Small Bus Enterprise 24% 4% 3% 9% 6% 8% 40% 50% Mid-Size Bus 12% 10% Self-service automation Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) 35% 35% Mobility Compute virtualisation (server or desktop) 40% 13% 3% 6% 4% SDN/virtual networks 3% 3% 4% 3% Compliance 3% 3% 4% 3% Other 1% 3% 0% 0% Thirty-five percent of all IT pros surveyed indicate that cloud computing is the most important technology for their business to invest in today in order to remain competitive for the next 3-5 years. Another 23% of all IT pros surveyed indicate mobility is that technology, while 12% say data analytics. By business size (qualitatively), small business IT pros rank compute virtualisation (server or desktop) above mobility. In order to remain competitive for the NEXT 3-5 years, what is the most important technology, IT service, or business operation for your company to invest in today? [choose only one, provided “other” fill in blank option as well] 7
  • Infrastructure Complexity & Its Impact on IT Pros 8
  • Infrastructure Complexity & Its Impact on IT Pros Impact of Infrastructure Complexity on IT Role in Last 3-5 Years (Overall) 0% 12% 0% 21% 68% 8% It has greatly affected my role/responsibilities 34% It has somewhat affected my role/responsibilities It has not affected my role/responsibilities 58% Small Business IT Pros Do not know Mid-Size Business IT Pros 7% 0% 44% 48% Enterprise IT Pros 5% 0% 38% 57% Over 91% of IT professionals said infrastructure complexity has either somewhat affected or greatly affected their role/responsibilities within the last 3-5 years. And as business size increases, the percentage of IT pros who feel that infrastructure complexity has “not affected” their role/responsibilities decreases. Based on the definition of “infrastructure complexity” above, how much has increased infrastructure complexity changed your IT role/responsibilities within the last 3-5 years? [choose only one] 9
  • Infrastructure Complexity & Its Impact on IT Pros Length of Time Technologies Have Been Managed by IT 0% Compute virtualisation (server or desktop) Mobility Compliance Cloud computing 10% Bring Your Own ___ (BYOx) (ie BYOD, BYOA, BYOT) Data analytics 6% 4% 60% 70% 80% 90% 100% 51% 43% 27% IT has managed >3yrs 29% 15% 9% IT has managed 1-3yrs 39% 19% 21% 11% IT has managed <1yr 32% Managed in dept other than IT 14% 15% 14% 11% 19% Managed by MSP Do not use 38% 16% 18% 20% 3% 2% 4% 50% 10% 2% 0% 40% 24% 15% 3% 2% 2% 30% 12% 2% 4% 6% Self-service automation SDN/virtual networks 20% 42% 13% 17% 15% 50% 3% 10% 8% 10% 21% 47% Forty percent of all IT departments surveyed are currently managing ALL listed technologies. Compute virtualisation and mobility have been managed by IT the longest, with 43% or more of IT departments having managed each technology for over 3 years. Self-service automation and data analytics are each managed by an internal department other than IT within 10-11% of all companies surveyed, and cloud computing is managed by a managed service provider (MSP) within 11% of all companies surveyed. IT professionals are increasingly asked to take on additional responsibilities as new technologies, IT service offerings, and business operations requirements emerge. As a result of this increased infrastructure complexity, which statement below best applies to each of the following technologies? [choose 10 one response per row, provided “other” fill in the blank option as well]
  • Infrastructure Complexity & Its Impact on IT Pros IT Skills Becoming Automated within Next 3-5 Years 0% 10% 20% 30% 40% Virtualisation 27% Server management 30% Information security 22% Database administration Business analytics Data center 6% Network engineering Other 35%38% 29% 28% 70% 80% 90% 100% #1 #2 Overall Small Bus Mid-Size Bus Enterprise 36% 22% 27% 18% 22% 19% 21% 13% 20% 19% 18% 17% 20% 18% 22% 25% 10% 9% 13% 10% 9% 9% 15% Programming/Development Project management 29% 15% Technical support 60% 53% 58% 57% 48% 50% 55% 43% 50% 41% 48% 48% 41% 39% 48% Cloud or SaaS Mobile apps/device management 50% 0% 3% 3% 3%4% Over half of all IT pros surveyed indicate that both cloud/SaaS and virtualisation are the top IT skillsets that will become automated within the next 3-5 years, followed by mobile apps/device management and server management. And 90% or more of IT pros agree that neither programming/dev nor project management will become automated within that same time period. By business size (qualitatively), virtualisation jumps over cloud/SaaS into the top spot for enterprise IT pros, while mid-size business IT pros drop virtualisation to #3 when considering the most likely IT skillset to become automated within the next 3-5 years. Which IT skills will become automated within the next 3-5 years? [choose all that apply, provided “other” fill in blank option as well] 11
  • Infrastructure Complexity & Its Impact on IT Pros IT Skills in Higher Demand within Next 3-5 Years 0% 10% 20% 30% 40% 50% 60% Information security 54% 48% 52% Mobile apps/device management 51% 55% 48% 50% Virtualisation 24% Project management Programming/Development 23% 24% 13% Data center 13% 20% 18% 9% Business analytics Server management 4% 19% 9% Technical support Other 32% 30% 22% Database administration Network engineering 42% 40% 38% 43% 26% 78% 90% 100% #1 Overall #2 Small Bus Mid-Size Bus Enterprise 48% 40% 28% 25% 15% 19% 19% 17% 15% 15% 18% 18% 55% 60% 80% 67% 70% 52% Cloud or SaaS 70% 23% 26% 28% 24% 1% 0% 3% 0% Two-thirds of all IT pros surveyed indicate that cloud/SaaS is the top IT skillset that will be in higher demand within the next 3-5 years, followed by information security and mobile apps/device management. And 85% of IT pros agree that network engineering will not be in any higher demand over the next 3-5 years. By business size (qualitatively), mid-size IT pros consider a project management skillset to be in as high demand as mobile apps/device management. Small business IT pros consider mobile apps/device management and virtualisation to both be in higher demand than any other IT skillset within the next 3-5 years. Which IT skills will be in higher demand within the next 3-5 years? [choose all that apply, provided “other” fill in blank option as well] 12
  • Infrastructure Complexity & Its Impact on IT Pros IT Role Needing to Adapt The Most within Next 3-5 Years 0% 10% 20% 25% 13% 14% Systems 9% Data center 4% Network Repair Database administration Other Firewall 15% 10% Applications Server 40% 39% Information security Privacy 30% 0% 6% 26% 50% 48% 60% 52% 70% 80% 90% 100% #1 Overall #2 Small Bus 19% Mid-Size Bus 13% 10% Enterprise 15% 6% 6% 4% 8% 5% 3% 10% 3% 6% 3% 3% 0% 4% 5% 3% 0% 0% 8% 1% 0% 0% 3% 0% 0% 0% 0% 0% Almost 40% of all IT pros surveyed indicate that information security is the IT role that will need to adapt the most to evolving technology within the next 3-5 years. A distant second overall is the applications role, where 15% of all IT pros feel this role will need to adapt the most. By business size (qualitatively), nearly one-fifth of small business IT pros feel that the systems role (rather than applications) follows information security. And the data center role moves into the #2 spot for enterprise IT pros. Which IT role will need to adapt the most to evolving technology within the next 3-5 years? [choose only one, provided “other” fill in blank option as well] 13
  • IT Pro Preparation & Empowerment for the “New IT” Environment 14
  • IT Pro Preparation & Empowerment for the “New IT” IT Pro Confidence in Providing Guidance for Strategic Business Decisions (Overall) 9% Small Business IT Pros 3% 3% 47% 3% 47% I am completely confident Mid-Size Business IT Pros 0% 11% 48% I am somewhat confident 48% 41% I am not confident at all 41% Do not know Enterprise IT Pros 12% 5% 48% 36% While 89% of all IT pros are some degree of confident that they could provide the guidance and expertise necessary to help their company make informed, strategic business decisions with regard to emerging technologies, just under half are completely confident in that same endeavor. And as business size increases, IT pro confidence decreases overall. With emerging technologies creating greater infrastructure complexity, the role of the IT professional has become even more sophisticated. How confident are you that you could provide the guidance and expertise necessary to help your company make informed, strategic business decisions with regard to emerging technologies? (for example, provide a business case (business value/impact) 15 for a new IT idea/project within your area of responsibility)? [choose only one]
  • IT Pro Preparation & Empowerment for the “New IT” Opportunity for IT Pro to Provide Guidance for Strategic Business Decisions (Overall) Small Business IT Pros 6% 0% 33% 0% 61% 7% All the Time Mid-Size Business IT Pros 28% 0% 0% Occassionally 35% 65% Rarely 65% Never Enterprise IT Pros 0% 12% 20% 68% Every IT pro (100%) is given the opportunity to provide the guidance and expertise necessary to help their company make informed, strategic business decisions with regard to emerging technologies; however, the majority (72%) only have the opportunity to do so “occasionally” or “rarely”. By business size (qualitatively), enterprise IT pros are given the opportunity much less frequently than their IT counterparts. How often are you given the opportunity to provide the guidance and expertise necessary to help your company make informed, strategic business decisions with regard to emerging technologies? (for example, provide a business case (business value/impact) for a new IT idea/project within your area of responsibility)? [choose only one] 16
  • IT Pro Preparation & Empowerment for the “New IT” Additional Skills Needed by IT Pros in order to Feel More Empowered 0% 10% 20% 30% 40% 50% 60% 70% 80% 59% 73% I would need more training in my area(s) of responsibility 38% 61% 50% 48% I would need a better understanding of the business #2 #1 90% 100% Overall Small Bus Mid-Size Bus Enterprise 58% 46% 12% I do not need anything else - I am confident I could do so today 6% 12% 17% I would need something else 9% 9% 12% 7% Nearly 60% of all IT pros surveyed indicate that they would need more training in their area(s) of responsibility in order to feel more empowered to provide the guidance and expertise necessary to help their business make informed, strategic decisions regarding emerging technologies. Half of all IT pros feel they would need a better understanding of the business, while 12% indicate they need nothing else to feel empowered to do so. By business size (qualitatively), mid-size IT pros feel they need a better understanding of the business more than they need additional training. What else would you need to feel empowered within your organization to provide the guidance and expertise necessary to help your business make informed, strategic decisions regarding emerging technologies? [choose all 17 that apply, provided “other” fill in blank option as well]
  • IT Pro Preparation & Empowerment for the “New IT” How IT Pros Define the “New IT” Environment 0% 10% 20% 26% 26% Broader partnership/better relationship with business 13% 13% 13% 13% 11% 16% 13% 11% 13% 13% Increased agility/adaptability to innovation Adopting cloud/SaaS + virtual networks/SDN 0% End user-driven, self-service automation 8% 10% 10% 13% 8% Accessing info from any device, anywhere, anytime Never heard of term Adopting cloud/SaaS + mobility Term means nothing/buzzword 30% 0% 4% 4% 10% 4% 3% 4% 5% 1% 0% 4% 0% Over 30% of all IT pros define the “New IT” environment as a broader partnership/better relationship with the business, while another 13% consider “New IT” as increased agility/adaptability to innovation. The “New IT” is a concept that is increasingly being discussed within the IT industry, yet no standardized definition exists today. How would you 18 define the “new IT”? [fill in blank] #1 40% 31% #250% 60% 70% 80% 90% Overall 38% Small Bus Mid-Size Bus Enterprise 100%