Justifying and Managing the ROI of a Network Management Software Implementation <br />Josh  Stephens, Head Geek<br />Mike ...
A big “Howdy” from SolarWinds (based in Austin, Texas)<br />Josh Stephens - Head Geek, Monster Blogger, Constant Tweeter<b...
Housekeeping<br /><ul><li>Can you hear me now?
If not, use the GoToWebinar Q&A panel to contact the moderator
How do you ask questions?
Will this be recorded?</li></li></ul><li>Agenda<br />In today’s case study:<br /><ul><li>Challenge– The issues we were fac...
Process– How did we go about solving?
Implementation–timeline, </li></ul>        training, costs and challenges<br /><ul><li>Results
Lessons Learned - Advice to others</li></li></ul><li>Challenge:  Explosive Growth<br /><ul><li>80% increase in personnel
100% growth in infrastructure
Clustering, DB/Exchange, Virtualization
Lack of network analysis
Proactive, not reactive, issue resolution
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Justifying and Managing the ROI of a Network Management Software Implementation

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For more information on NPM, visit: http://www.solarwinds.com/network-performance-monitor.aspx

Watch this webcast: http://www.solarwinds.com/resources/webcasts/justifying-and-managing-the-roi-of-a-network-management-software-implementation.html

Josh Stephens, Head Geek, will be joined by Mike Williams, Senior Network Engineer, as he discusses the journey he took while selecting and implementing a network management solution. He'll present how he created an implementation team; developed an ROI analysis for the executive staff; and justified the project expense. Mike will also discuss how his team managed through loss of staff and how he reports cost-benefits savings to the CFO. To top it off, he will discuss why his company chose Orion Network Performance Monitor (NPM) as a critical element in his network management strategy.

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Justifying and Managing the ROI of a Network Management Software Implementation

  1. 1. Justifying and Managing the ROI of a Network Management Software Implementation <br />Josh Stephens, Head Geek<br />Mike Williams, Senior Network Engineer<br />
  2. 2. A big “Howdy” from SolarWinds (based in Austin, Texas)<br />Josh Stephens - Head Geek, Monster Blogger, Constant Tweeter<br />Michael Williams, Senior Network Engineer<br />Today’s Topic: <br />Justifying and Managing <br /> the ROI of a Network<br /> Management Software <br /> Implementation<br />Who is SolarWinds?<br />What we do…<br />Who are our customers?<br />The SolarWinds community…<br />Introduction<br />
  3. 3. Housekeeping<br /><ul><li>Can you hear me now?
  4. 4. If not, use the GoToWebinar Q&A panel to contact the moderator
  5. 5. How do you ask questions?
  6. 6. Will this be recorded?</li></li></ul><li>Agenda<br />In today’s case study:<br /><ul><li>Challenge– The issues we were facing?
  7. 7. Process– How did we go about solving?
  8. 8. Implementation–timeline, </li></ul> training, costs and challenges<br /><ul><li>Results
  9. 9. Lessons Learned - Advice to others</li></li></ul><li>Challenge: Explosive Growth<br /><ul><li>80% increase in personnel
  10. 10. 100% growth in infrastructure
  11. 11. Clustering, DB/Exchange, Virtualization
  12. 12. Lack of network analysis
  13. 13. Proactive, not reactive, issue resolution
  14. 14. Non-integrated network monitoring tools (PRTG, ActiveExperts, Ethereal/WireShark)
  15. 15. “One Ring to Rule Them All”</li></li></ul><li>The Process<br />Decision Team: Engineer, HelpDesk, Developer<br />Budget Evaluation<br />Executive on-boarding through reporting metrics<br />Need to establish quantifiable SLA<br />Additional engineer ($50K/yr)<br />Software alternatives (< $10K/yr)<br />Cost of downtime ($12M/mo in equipment cost ~ $5,500/hr)<br />Selection Criteria<br />Consolidated reporting for network infrastructure<br />Single user interface<br />Web-based/zero footprint<br />Easy to understand<br />Scalable<br /><ul><li> Driving factors (cost, east of implementation, versatility)
  16. 16. Usable info for everyone (execs, CFO, managers, IT and end-users)</li></li></ul><li>Implementation<br />Resource Allocation<br /><ul><li>Staff time (1 hr/day per IT evaluator)
  17. 17. Total time (15 hrs/wk)
  18. 18. Outside help (implementation/training)</li></ul>Timeline<br /><ul><li>3 weeks testing/evaluation (1 wk/candidate)
  19. 19. 1 week final decision/purchase recommendation </li></ul>Budget<br /><ul><li>< $10K; annual maintenance fee < 20% of original purchase price</li></ul>Challenges(things to consider)<br /><ul><li>Company stability
  20. 20. Licensing (per element/node/IP address/enterprise)
  21. 21. Bandwidth requirements (discovery phase)</li></li></ul><li>User Reaction<br /><ul><li>End user: “My computer is slow…”
  22. 22. IT: “Let me generate a report for you”
  23. 23. Manager: “Can we improve our CRM performance”
  24. 24. CFO: “What is the cost of our T1’s?”
  25. 25. Executive: “How can we avoid downtime?”</li></ul>ROI<br /><ul><li>Saved $20K in equipment replacement cost
  26. 26. Saved $50K in 2008
  27. 27. Saved $80K in 2009
  28. 28. Achieved business uptime of 99.99% annually
  29. 29. Consolidated 20% of physical servers</li></ul>Future Plans<br /><ul><li>Upgrade to Orion Network Performance Monitor (NPM) v 9.5.1
  30. 30. Move SolarWinds DB on SQL 2008</li></ul>Results<br />
  31. 31. Advice<br />Planning<br /><ul><li>Know your decision makers (Who’s paying for it?)
  32. 32. Select a balanced test team (Engineer, Help-desk, Developer)
  33. 33. Establish a well-defined timeline
  34. 34. Define selection criteria (checklist of must-haves)
  35. 35. Do not prejudge solutions
  36. 36. Review SNMP protocol (RFC 1157)</li></ul>Implementation<br /><ul><li>Check bandwidth/system requirements
  37. 37. Deploy and then test
  38. 38. Monitoring tools should be tested over time (1 day  Trend analysis)</li></ul>Lessons Learned<br /><ul><li>Free tools are good (SolarWinds, Sysinternals, WireShark)
  39. 39. Manual tasks are bad (calculate your time spend per day)
  40. 40. Deliver tangible results (reports, charts and graphs)
  41. 41. Deploy in virtualized environments (VMware, Hyper-V, VirtualBox)</li></li></ul><li>5 Minute Demonstration<br /> of Orion NPM<br />
  42. 42. Summary and Q&A<br />Thank you for attending!<br />To learn more or to download free 30-day trials of<br />SolarWinds products visit: www.SolarWinds.com<br />Contact Information<br />Josh Stephens, Head Geek: headgeek@solarwinds.com<br />twitter: sw_headgeek<br />Blog: http://geekblog.solarwinds.com<br />

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