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Email Management Survey: North America

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  • 1. 1 Email Management Survey: North America A look at the growing challenge organizations face managing email in an increasingly complex environment Conducted by C White Consulting February-March 2014 © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
  • 2. 2 About the Survey » These results are part of the SolarWinds’ Email Management Survey, which was fielded in February and March 2014 by C White Consulting. The survey yielded responses from 162 IT practitioners, managers and directors with email management responsibilities in the U.S. and Canada from public and private sector mid-size and enterprise organizations. 2 © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
  • 3. 3 Email management concerns have shifted 3 © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. 0 20 40 60 80 100 120 Using commandline vs GUI Instant messaging with email Client Compatability Multiple consoles for managing email applications Disaster recovery Server/Application Maintenance User Mailbox Management Mobile Device Management What are your 3 biggest concerns with email management? Last 3 to 5 years Today
  • 4. 4 Email is becoming more complicated for businesses to manage 4 © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. » Smart devices have significantly impacted the rate emails are sent, while BYOx and mobility are the top contributors to increasing email management complexity Other 2% Somewhat Decreased 5% Neither increased or decreased 6% Somewhat increased 38% Greatly increased 49% HAVE SMART DEVICES CAUSED AN INCREASE IN THE VOLUME OF EMAIL? Compute Virtualization 7% Cloud computing (SaaS/Public/Private) 12% Compliance (PCI/HIPAA, etc.) 14% BYOx (BYOD/BYOA/BYOL) 33% Mobility (remote IT mgmt, telecommuters, etc.) 34% WHICH TECHNOLOGY ADVANCEMENT WILL INCREASE EMAIL MANAGEMENT COMPLEXITY?
  • 5. 5 The cost of managing email is high, especially for large organizations 5 © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. » 49% of companies with greater than 5,000 mailboxes have 6 or more employees (FTEs) managing email, while 61% of companies with greater than 50,000 mailboxes have 10 or more employees to manage email 54% 25% 10% 11% FTES FOR MANAGING EMAIL- ALL SIZES 2 or fewer employees 3 to 5 6 to 9 10 or greater 42% of survey respondents have environments with greater than 5,000 mailboxes. With such a large support staff managing larger email environments, why has there not been more innovation in automation? 30% 21% 21% 28% AVERAGE FTES FOR MANAGING EMAIL (COMPANIES >5,OOO MAILBOXES) 2 or fewer employees 3 to 5 6 to 9 10 or greater 69% 27% 3%1% AVERAGE FTES FOR MANAGING EMAIL (COMPANIES <5,000 MAILBOXES) 2 or fewer employees 3 to 5 6 to 9 10 or greater
  • 6. 6 Monitoring vs. administration 6 © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. » Companies with between 10,000 and 49,000 mailboxes spend the most time monitoring email—61% compared to the overall average of 53% 0% 10% 20% 30% 40% 50% 60% 70% 1-99 100-499 500-999 1,000-4,999 5,000-9,999 10,000-49,999 50,000 or more % Time Spent Monitoring by Size of Environment (# of mailboxes) Time spent monitoring 53% Time spent administering 47% Overall Average
  • 7. 7 Email application usage 7 © 2014 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED. Only 1 74% 2 16% 3 or more 10% How many email applications are used in your organization? 0 20 40 60 80 100 120 140 160 Apple OS X Server Gaggle plain old sendmail Zimbra Opensource Novell Groupwise Google Lotus Notes Office 365 Exchange What email applications are used in your organization?
  • 8. 8 Email management tools lack innovation » Only 15% of companies use one tool for managing email while 53% use 3 or more 8 Perfmon 7% Windows task manager 9% Exchange best practices analyzer 10% WMI 10% Third party monitoring 13% Exchange Management Shell 15% logs 16% Exchange Management console 20% WHAT TOOL IS USED TO MANAGE EMAIL? None 4% 1 15% 2 28% 3 or more 53% HOW MANY TOOLS ARE USED TO MANAGE EMAIL?
  • 9. 9 On-premise email still dominates, but SaaS increasing » 37% of respondents believe their company will have their email application hosted in the cloud within the next 3 years, nearly doubling the current number using a hosted service provider 9 Do you think your company will transition to a SaaS- based application for email? 28% - Never 37% - Yes, in the next 3 years 22% - Yes, in the next 5 yearsOnly On- Premise 74% Only SaaS 14% Combination (On-Premise & SaaS) 12%