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A More Intelligent Way to Manage Alerts - SolarWinds Alert Central
A More Intelligent Way to Manage Alerts - SolarWinds Alert Central
A More Intelligent Way to Manage Alerts - SolarWinds Alert Central
A More Intelligent Way to Manage Alerts - SolarWinds Alert Central
A More Intelligent Way to Manage Alerts - SolarWinds Alert Central
A More Intelligent Way to Manage Alerts - SolarWinds Alert Central
A More Intelligent Way to Manage Alerts - SolarWinds Alert Central
A More Intelligent Way to Manage Alerts - SolarWinds Alert Central
A More Intelligent Way to Manage Alerts - SolarWinds Alert Central
A More Intelligent Way to Manage Alerts - SolarWinds Alert Central
A More Intelligent Way to Manage Alerts - SolarWinds Alert Central
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A More Intelligent Way to Manage Alerts - SolarWinds Alert Central

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Learn about our free new product Alert Central and how it will give you a better and more intelligent way to manage alerts from all your IT monitoring software. …

Learn about our free new product Alert Central and how it will give you a better and more intelligent way to manage alerts from all your IT monitoring software.

Your team, no matter how small or large, has alerts coming at them from every direction. Learn how you can manage all your alerts, from all your IT monitoring systems, in one tool – for FREE!

In this webcast we will discuss what is Alert Central, how Alert Central works, what teams benefit most, Alert Central use cases and quick implementation tips.
Make sure your alerts are getting to the right person, on the right team, at the right time. Download Alert Central at www.SWalertcentral.com

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  • Do we want to demo any here?Alerts from IT systems company-wide are consolidated in Alert CentralYou can integrate any system that sends alert via emailEasy to follow wizard to help with 3rd party integrationsAlert Central handles on-call scheduling to ensure alerts go to the appropriate person on the scheduleThat person can then acknowledge and clear the alert or escalate itIf the person does not respond in your specified amount of time it will automatically be escalated according to your rules and on-call schedule
  • Can we demo getting started with one SolarWinds product and one 3rd party product?
  • Transcript

    • 1. A More Intelligent Wayto Manage AlertsSolarWinds® Alert Central™© 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
    • 2. © 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.Before we get started…» Host Nicole Pauls, Alert Central Product Manager» Today’s content is interactive! Ask Questions!! You don’t have to wait until the end» Chat session May 17th from 10:30-12:30 AM CDT- Implementation Office Hours» Today’s session is being recorded
    • 3. © 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.Agenda» What is Alert Central» Who Benefits from Alert Central» How Alert Central Works» General Requirements» Alert Central Use Cases» Quick Implementation Tips
    • 4. © 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.What is Alert Central?» FREE Alert Management Alert Consolidation Automatic Alert Escalation On-call scheduling
    • 5. © 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.Would my Team Benefit From Alert Central?» Alert Central is Great for Companies of All Sizes Solves Really Common Problems• Too many independent sources of alerts• No centralized policy, probably not consistent when implemented• Alerts not being handled in a timely manner• Alerts getting stuck with the wrong person• People not knowing who is on call• Important alerts being missed• Alerts coming from all directions with no filtering• Coordinating and updating on-call schedules• People using outdated spreadsheets/paper schedules• Shared calendar not being updated• On-call pager or phone getting forgotten, lost or broken
    • 6. © 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.How Alert Central Works» Alerts from IT systemscompany-wide areconsolidated in Alert Central» Alert Central handlesescalation and on-callscheduling to ensure alertsgo to the appropriateperson» That person can thenacknowledge and clear thealert or escalate it
    • 7. General Requirements» Alert Central is a Virtual Appliance» VM: VMware ESX®/ESXi™ 4.0+ Hyper-V® Server 2008 R2+ CPU: 2 cores w/ 512Mhz reservation RAM: 2 GB with 1GB reservation HD: 120GB» Unlimited users/groups, unlimited alert sources via e-mail ordirect connection to Orion® family products© 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.
    • 8. © 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.A Few Use Cases» Outgrowing manual and simple processes Distribution lists and whiteboards are hard to scale Geographically disperse and around the clock teams Too much noise» Constantly changing/growing teams» Constantly changing/growing environments Ensuring consistent configuration becomes painful As more people and more teams get added, they may work differently Alerts get stuck with someone who’s unavailable» Pagers are so 1999 …but you know the person with the pager gets the call Implementing on call dynamically (cutting the cord) is (was) hard
    • 9. © 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.Getting Started – Quick Tips» Getting Alert Central on your virtual appliance This month’s SolarWinds Lab episode shows live installs of both» Alert Flow Sources -> Routing Rules -> Group -> Escalation Policy -> On Call Calendar -> User -> Notification Preference» Configuration Users & Groups – Active Directory® or manual Each user sets their prefs & validates their primary address Escalation Policies configured inside Groups (who’s on first?) Groups can have/use as many on call calendars as you need Routing rules in Sources determine group assignment» Still have implementation questions? Implementation chat line Friday, May 17th from 1 – 3pm Central time
    • 10. © 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.To wrap it up» Alert Central is FREE alert management that runs on a virtualappliance in your environment» It centralizes and simplifies alert routing and rules» Improves delivery of alerts to the people best equipped to handlethem when they come upDownload it today. It’s FREE!swalertcentral.comImplementation chat line Friday, May 17th10:30am – 12:30pm Central time
    • 11. © 2013 SOLARWINDS WORLDWIDE, LLC. ALL RIGHTS RESERVED.Thank You!The SOLARWINDS and SOLARWINDS & Design marks are the exclusiveproperty of SolarWinds Worldwide, LLC, are registered with the U.S. Patentand Trademark Office, and may be registered or pending registration in othercountries. All other SolarWinds trademarks, service marks, and logos may becommon law marks, registered or pending registration in the United States orin other countries. All other trademarks mentioned herein are used foridentification purposes only and may be or are trademarks or registeredtrademarks of their respective companies.

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