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2013 APM Software Brand Leader Report (courtesy of IT Brand Pulse)
 

2013 APM Software Brand Leader Report (courtesy of IT Brand Pulse)

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Brand Leader Reports are designed to measure the pulse of brand leadership in specific product categories using surveys with at least 100 respondents. ...

Brand Leader Reports are designed to measure the pulse of brand leadership in specific product categories using surveys with at least 100 respondents.

The APM Software was conducted in September 2013 and published in October 2013.

Respondents were solicited from over 1,000,000 members of 100+ online IT groups, and from the IT Brand Pulse end-user database.

One hundred fifty-one IT Pros completed this survey.

Responses were collected using an online survey engine.

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2013 APM Software Brand Leader Report (courtesy of IT Brand Pulse) 2013 APM Software Brand Leader Report (courtesy of IT Brand Pulse) Presentation Transcript

  • APM Software Brand Leader Report 2013 Brand201307- Copyright © 2013 IT Brand Pulse
  • Table of Contents APM Software Brand Leader Report, 2013 About APM Software Page 3 Brand Leader Survey Methodology Page 4 List of Selected Respondents Page 5 Summary Analysis Page 6 2013 Market Leader Bar Chart Page 9 2013 Price Leader Bar Chart Page 11 2013 Performance Leader Bar Chart Page 13 2013 Reliability Leader Bar Chart Page 15 2013 Service and Support Leader Bar Chart Page 17 2013 Innovation Leader Bar Chart Page 19 2013 Survey Data Page 20 2
  • About APM Software Application Performance Monitoring (APM), also known as Application Performance Management (APM), is the monitoring and managing of performance and availability of software applications. APM became Application Performance “Management” when it started detecting and diagnosing application performance problems to maintain an expected level of service–translating IT metrics into business meaning. Two sets of performance metrics are closely monitored. The first set defines the performance experienced by end users of the application. The second set measures the computational resources used by the application for said load, indicating if there is adequate capacity to support the load, as well as possible locations of a performance bottleneck. The use of APM is most common for web applications. In addition to measuring response time for a user, response times for components of a web application can also be monitored to help pinpoint causes of delay. 3
  • APM Software Brand Leader Survey Methodology • Brand Leader Reports are designed to measure the pulse of brand leadership in specific product categories using surveys with at least 100 respondents. • The APM Software was conducted in September 2013 and published in October 2013. – Respondents were solicited from over 1,000,000 members of 100+ online IT groups, and from the IT Brand Pulse end-user database. – One hundred fifty-one IT Pros completed this survey. – Responses were collected using an online survey engine. • In each part respondents were provided with a list of vendors and asked six questions: 1. 2. 3. 4. 5. 6. Who Who Who Who Who Who do do do do do do you you you you you you perceive perceive perceive perceive perceive perceive as as as as as as the the the the the the APM APM APM APM APM APM Software Software Software Software Software Software market leader? price leader? performance leader? reliability leader? service & support leader? innovation leader? 4
  • Selected Organizations Represented 3form Accident Fund Ace Info Solutions - National Severe Storms Lab Apollo Group, Inc Artesian Water (State of DE Public Utility) Astoria Federal Savings AT&T ATK Bay Area Air Quality Mgmt. District BioTek Instruments Blue Cross Blue Shield Association Boeing Booz Allen Hamilton Brotman Medical Center CA Department of Insurance Calif Dept of Water Resources California Traffic Safety Institute CalPERS, State of CA Caterpillar CDI Inc. Christus Health Chubb Group Citigroup City of Los Angeles CIty of Toronto Colgate University Columbia College Control Group Inc Criminal Justice Institute DAIWA Capital Markets Dekalb County (GA) Government Delta Airlines CA DMV Duke University Earthlink Edison Group, Inc. El Paso County Sheriffs Office e-Miles, Inc Environmental Protection Agency Erie County (PA) ExxonMobil Fermilab FHLB ATL Ford Motor Company Foxconn GE General Dynamics General Motors Intuitive Surgical (ISRG) Jamaica Hospital Medical Center Johns Hopkins Univ. Applied Physics Lab JP Morgan Judicial Court of CA Kaspersky Lab L.A. County Fire Lockheed Martin Lohmann Animal Health Los Alamos National Lab (LANL) Los Angeles County DPH Lowe's Mattel Inc. Meridian Health Plan Mimeo Morgan Stanley NASA Nat’l Geospatial Intelligence Agency (NGA) National Library of Medicine National Oceanic and Atmospheric Administration (NOAA) Nationwide Children's Hospital NetJets Inc. Northrop Grumman Norton Rose Fulbright Ohio State University Oppenheimer Orange County (FL) Public Schools PepsiCo Philips Porsche Cars North America Purdue University Reader's Digest REI Rels Companies Rice University Rutgers Univ. Brain Imaging Center (RUBIC) Sandia National Labs Seneca Gaming Corporation Seton Hall University Shell SMU Social Security Administration (SSA) Southwestern Medical Center at Dallas St. Luke's Hospital Stanford University Staples State of PA SunEdison Inc. Target Telecom Italia The State Bar of California The University of Chicago ThomsonReuters T-Mobile Transamerica UBS UCLA United Airlines Universal Parks and Resort University Of Michigan University of Michigan Medical School University of Notre Dame University of Wisconsin Urban Retail Properties USC Verizon WesternGeco WRBerkley Corp Yale University 5
  • Summary Analysis • SolarWinds Sweeps APM Software Brand Leader Awards – • Market Leadership Based on Value Leadership – • SolarWinds is one of the most disruptive vendors in IT. The company provides data center management software that competes successfully with sophisticated and expensive offerings from BMC, CA, HP, and IBM. The SolarWinds method of downloadable software and transparent community interaction is the most customer-friendly business model in IT. The results are 1) SolarWinds has established a pervasive presence in data centers, including co-existing with high-end software in the majority of Fortune 500 corporations, and 2) the SolarWinds brand is recognized and trusted by IT professionals. It is not surprising then that SolarWinds was selected by IT pros as Market, Performance, Price, Reliability, Service & Support and Innovation Leader for APM software. Over 40% of respondents chose SolarWinds as the APM Software Price Leader, while slightly less than 15% chose second place Dell/Quest. Among the six categories of brand leadership, this represented the biggest spread between first and second place. It is a strong indicator that SolarWinds software is competitive with the more expensive products–making it easy for IT Pros to link price leadership and market leadership when it comes to APM Software. IBM, Dell and HP Run Second and Third – IT Pros selected IBM second-most of five of six brand leader categories, with Dell as the runner-up Price Leader. Dell placed third in voting for Market, Reliability, Service & Support and Innovation Leader. HP placed third in the Price and Performance categories. 6
  • 2013 Survey Results
  • 8
  • Market Leader 2013 APM Software Brand Leader Survey 30.0% 25.0% Who do you perceive as the market leader in APM Software? 20.0% 15.0% 10.0% 5.0% 0.0% Market Leader CA Compu Ware Technologies 6.3% 6.3% Dell/Quest ExtraHop HP IBM Precise Software SolarWinds Other 18.0% 7.8% 11.7% 18.8% 1.6% 27.2% 2.3% 9
  • 10
  • Price Leader 2013 APM Software Brand Leader Survey 45.0% 40.0% 35.0% 30.0% Who do you perceive as the price leader in APM Software? 25.0% 20.0% 15.0% 10.0% 5.0% 0.0% Price Leader CA CompuWare Technologies 8.6% 5.5% Dell/Quest ExtraHop HP IBM Precise Software SolarWinds Other 14.8% 3.9% 10.2% 9.4% 3.1% 41.4% 3.1% 11
  • 12
  • Performance Leader 2013 APM Software Brand Leader Survey 25.0% 20.0% 15.0% Who do you perceive as the performance leader in APM Software? 10.0% 5.0% 0.0% Performance Leader CA Technologies CompuWare Dell/Quest ExtraHop HP IBM Precise Software SolarWinds Other 10.2% 5.5% 12.5% 10.2% 13.3% 19.5% 3.1% 23.4% 2.3% 13
  • 14
  • Reliability Leader 2013 APM Software Brand Leader Survey 25.0% Who do you perceive as the reliability leader in APM Software? 20.0% 15.0% 10.0% 5.0% 0.0% Reliability Leader CA Technologies CompuWare Dell/Quest ExtraHop HP IBM Precise Software SolarWinds Other 9.4% 5.5% 17.2% 8.6% 12.5% 18.0% 2.3% 23.4% 3.1% 15
  • 16
  • Service and Support Leader 2013 APM Software Brand Leader Survey 30.0% Who do you perceive as the service and support leader in APM Software? 25.0% 20.0% 15.0% 10.0% 5.0% 0.0% Service & Support Leader CA Technologies CompuWare Dell/Quest ExtraHop HP IBM Precise Software SolarWinds Other 6.3% 4.7% 17.2% 6.3% 13.3% 21.9% 1.6% 25.6% 3.1% 17
  • 18
  • Innovation Leader 2013 APM Software Brand Leader Survey 30.0% Who do you perceive as the innovation leader in APM Software? 25.0% 20.0% 15.0% 10.0% 5.0% 0.0% Innovation Leader CA Tecnologies CompuWare Dell/Quest ExtraHop HP IBM Precise Software SolarWinds Other 4.7% 6.3% 14.1% 13.3% 14.8% 14.8% 2.3% 26.6% 3.1% 19
  • APM Software 2013 Brand Leader Survey Data CA Technologies Compu Ware Dell/ Quest Extra Hop HP IBM Precise Software Solar Winds Other Total Market Leader 6.3% 6.3% 18.0% 7.8% 11.7% 18.8% 1.6% 27.2% 2.3% 100% Price Leader 8.6% 5.5% 14.8% 3.9% 10.2% 9.4% 3.1% 41.4% 3.1% 100% 10.2% 5.5% 12.5% 10.2% 13.3% 19.5% 3.1% 23.4% 2.3% 100% Reliability Leader 9.4% 5.5% 17.2% 8.6% 12.5% 18.0% 2.3% 23.4% 3.1% 100% Service & Support Leader 6.3% 4.7% 17.2% 6.3% 13.3% 21.9% 1.6% 25.6% 3.1% 100% Innovation Leader 4.7% 6.3% 14.1% 13.3% 14.8% 14.8% 2.3% 26.6% 3.1% 100% APM Software Performance Leader 20
  • About the Author Cheryl Parker Director and Senior Analyst, End User Research Cheryl Parker oversees the End User Research practice for IT Brand Pulse. Cheryl and her team conduct IT Brand Leader surveys, custom research, focus groups, and technical product/customer satisfaction surveys, as well as compile product databases. Cheryl has spent more than 20 years in sales/marketing/research, and is a former reporter/sportswriter for the Los Angeles Times. cheryl.parker@itbrandpulse.com 21