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Software Testing Case Study:

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Software Testing Case Study:

  1. 1. Page - 1/4 Case Study About LeapFrog Introduction LeapFrog is a leading designer, developer and marketer of innovative, technology-based Beginning in 2006, LeapFrog embarked upon an educational products and related content that ambitious new market leadership strategy. Key provide the most engaging, effective learning components of that strategy called for aggressive experience - for all ages, in school, at home, and new product introductions and the webenablement around the world. of all products. About LogiGear Corporation Critical to the success of this strategic initiative was LogiGear Corporation (www.logigear.com) the need to improve operational efficiency. This provides global solutions for software testing, and required increased research and development offers software testing training programs productivity and throughput without increasing worldwide. LogiGear is a leader in the integration costs. These operational efficiency improvements of test automation, offshore resources and US necessitated fundamental changes to how project management for fast, cost-effective LeapFrog approached software testing. results. Since 1994, LogiGear has worked with LogiGear helped LeapFrog change how they hundreds of companies from the Fortune 500 to approached software testing to enable them to early-stage startups, creating unique solutions to meet those demands. This case study will describe in exactly meet their needs. detail how LogiGear helped LeapFrog introduce the highest volume of new platform and product challenging due to the large number introductions in the company’s history while of seasonal contractors needing to be reducing testing costs and allowing the LeapFrog hired and facilitated each year. QA team to work more reasonable hours confident LeapFrog’s First Offshore in the knowledge that their testing needs were being met. Vendors In the period 2003 through LeapFrog Before LogiGear 2006 LeapFrog embarked From their founding in 1995 through 2003, LeapFrog upon an offshore outsourcing employed a team of 30 to 40 full-time quality strategy in an attempt to assurance (QA) engineers and 70 to 80 seasonal address cost issues. LeapFrog contractors to test the software of their platforms as simultaneously employed well as their software titles. The vast majority (95%) of four different endors in Asia, software testing was performed onshore. This testing Canada, and South America proved to be both very costly and operationally for functional testing services. LogiGear Corporation USA | Vietnam "Global Solutions for Software Testing" Founded in California in 1994 by top thought-leaders in software quality, Hung Q. Nguyen, Hans Buwalda and Michael Hackett, LogiGear's facilities in the US and Vietnam offer the best possible LogiGear Corporation combination of low cost, fast turnaround, and advanced expertise. LogiGear serves clients around 2015 Pioneer Ct., the world ranging from the Fortune 500 to early-stage startups in a wide range of industries in the San Mateo, CA 94403 software testing industry. Be it consulting, training, high-volume and cross-platform test automation, Tel +1 650 572 1400 outsourced testing, or automation technology, we partner with software organizations to create Fax +1 650 572 2822 approaches that precisely meet their needs. www.logigear.com
  2. 2. Page - 2/4 Case Study Getting Started with LogiGear Offshore the decision to partner solely Results A longstanding LogiGear with LogiGear: Decreased QA Staff customer, LeapFrog began • The high quality of work • 30 to 40 full-time evaluating LogiGear’s performed by LogiGear engineers down to 11 offshore services in the fall of both onshore and more highly skilled 2006. They did so in a manner offshore engineers similar to many of LogiGear’s • LogiGear’s reputation Eliminated Seasonal Hiring other customers – through a • LogiGear’s proven test Challenges pilot project. Pilots are very automation expertise • LogiGear test designers helpful both as a means for and automation LogiGear to prove itself to a • LogiGear’s engineers added as responsiveness in all needed to meet customer and as a proof of concept of the aspects of the demand applicability of automated testing. relationship (account Decreased Hourly Testing LeapFrog’s pilot program with LogiGear consisted of management, project Costs onshore testing of new device platforms as well as management, test • 30% less compared to some offshore testing of new content for LeapFrog’s management, and prior outsourcing effort legacy platforms. training) Met Strategic Demands • LogiGear’s embrace • Highest volume of new Ramping Up with LogiGear of open, frequent, platform and title LeapFrog’s pilot with LogiGear proved to be very introductions ever successful. LeapFrog was very pleased with the two-way communication responsiveness of the LogiGear team. LogiGear’s • Flexibility and elasticity in staffing to meet testing expertise helped to raise the overall seasonal needs effectiveness of LeapFrog’s QA effort. Because of • Cost advantage this, LeapFrog ramped up its use of LogiGear testing • The ease of managing a single vendor resources offshore in Vietnam and continued to relationship heavily use onshore LogiGear resources through the Spring of 2007. The LogiGear Team for LeapFrog LogiGear as Sole Source for Functional Testing The LogiGear team working with LeapFrog is made up of both US and Vietnam-based resources. The onshore In May of 2007, LeapFrog embarked on an team based in the Silicon Valley is comprised of initiative to outsource 80% of their software testing. account management, project management, and In response to this initiative, LogiGear developed a advanced test automation expertise. The Vietnam- growth, training, and execution plan to meet this based team consists of test management, test goal. Based upon this plan and LogiGear’s success to date, LeapFrog “LogiGear has been instrumental designers and automation engineers decided to outsource all of their to the success of our aggressive who create, automate, and execute a growth strategy and will be a high volume of test cases. functional software testing with critical partner as we meet our LogiGear. ambitious product introduction The LogiGear teams in both the US and LeapFrog’s Vice President of Quality goals going into the future.” Vietnam communicate on a proactive Assurance cited the following reasons for - Lyndall Fry LeapFrog Vice President of Quality Assurance LogiGear Corporation USA | Vietnam "Global Solutions for Software Testing" Founded in California in 1994 by top thought-leaders in software quality, Hung Q. Nguyen, Hans Buwalda and Michael Hackett, LogiGear's facilities in the US and Vietnam offer the best possible LogiGear Corporation combination of low cost, fast turnaround, and advanced expertise. LogiGear serves clients around 2015 Pioneer Ct., the world ranging from the Fortune 500 to early-stage startups in a wide range of industries in the San Mateo, CA 94403 software testing industry. Be it consulting, training, high-volume and cross-platform test automation, Tel +1 650 572 1400 outsourced testing, or automation technology, we partner with software organizations to create Fax +1 650 572 2822 approaches that precisely meet their needs. www.logigear.com
  3. 3. Page - 3/4 Case Study and frequent basis with eapFrog’s “LeapFrog is a very gratifying success LogiGear uses to submit bug reports testers, project leads and A story for LogiGear. It shows what that both LogiGear (onshore and management. Communication great things can be accomplished by employing an advanced automation offshore) and LeapFrog can access. ethods employed include: phone, methodology such as ABT, with the nstant messaging, e-mail, a shared Advanced Test Automation right supporting tools, and a global bug atabase, desktop sharing, and resourcing strategy that leverages LogiGear also makes use of the Action face-toface eetings. our highly-skilled and low cost testingBased Testing™ (ABT) methodology in resources in Vietnam. We look forward testing for LeapFrog. ABT is a The LogiGear Testing Effort for to working with LeapFrog well into the keyworddriven methodology LeapFrog future and helping them to meet their pioneered by LogiGear that facilitates ambitious goals.” the creation and maintenance of The LogiGear software testing effort - Hung Q. Nguyen automated test cases by every for LeapFrog includes functional Founder and CEO of LogiGear member of the team while reducing testing and advanced test the effort needed to automate and automation, as well as team and process maintain test cases. LogiGear’s implementation uses improvement. The types of software tested by TestArchitect™, a tool set specifi cally designed to LogiGear include desktop PC applications, support the ABT methodology. individual LeapFrog product platform software, individual software titles for the product platforms, Automated testing is employed for testing of web integration, and download software as well as LeapFrog’s core platform software, as well as for database testing database testing, and testing of web-enabled Vietnam’s Advantages of LeapFrog products. internal business Cost Advantage Team and Process Improvement • 70% lower than US applications and LogiGear also does QA training on testing methods, • 30% lower than other websites. the ABT methodology, and the TestArchitect tool. In outsourcing destinations Functional addition, LogiGear has Talented Workforce Testing • Well educated • 80% science / engineering The LogiGear team grads formulates test plans, • Low churn (< 10%) writes test cases, Intellectual Property Protection and executes test • WTO membership cases. Test case • TRIPs (Trade Related Aspects execution is both of Intellectual Property manual for the Rights) compliance testing of software Growth, Stability and Safety titles, as well as • 7.4% GDP growth automated testing • $5B in foreign direct for core platform investment (FDI) in 2006 software. In addition, • Safest country in APAC a defect database is maintained that LogiGear Corporation USA | Vietnam "Global Solutions for Software Testing" Founded in California in 1994 by top thought-leaders in software quality, Hung Q. Nguyen, Hans Buwalda and Michael Hackett, LogiGear's facilities in the US and Vietnam offer the best possible LogiGear Corporation combination of low cost, fast turnaround, and advanced expertise. LogiGear serves clients around 2015 Pioneer Ct., the world ranging from the Fortune 500 to early-stage startups in a wide range of industries in the San Mateo, CA 94403 software testing industry. Be it consulting, training, high-volume and cross-platform test automation, Tel +1 650 572 1400 outsourced testing, or automation technology, we partner with software organizations to create Fax +1 650 572 2822 approaches that precisely meet their needs. www.logigear.com
  4. 4. Page - 4/4 Case Study worked on improving LeapFrog’s There were over 75 discrete testing projects that in resource/staffplanning and keeping track of efforts total averaged nearly 7,500 man hours of effort per expended on each product line. LogiGear is also month. Over time, LogiGear and LeapFrog expect defi ning the build acceptance tests for manual and effi ciencies to improve even more due to automated implementations. LogiGear’s familiarity with LeapFrog’s products, and the ability to reuse a signifi cant portion of existing Types of Testing Employed tests for new revisions of software. The LogiGear testing effort employs the full spectrum of testing methods including: The results of the LogiGear software testing effort for LeapFrog have been dramatic. LeapFrog has seen: • Automated testing • Average hourly testing costs reduced by 30% • Database testing • A decrease in in-house QA staff from 30 to 40 • Manual testing down to 11 • Exploratory testing • Higher skilled, more focused, and more stable • Black box testing internal QA staff • Gray box testing • Seasonal hiring challenges signifi cantly reduced • White box testing Most important, LogiGear helped LeapFrog As of the end of 2007: accomplish the highest volume of new platform and • LogiGear was being used by LeapFrog for 80% of title introductions ever, including the introduction of their software testing needs. two new platforms (the ClickStart™ learning laptop • 10% of LeapFrog’s software testing is still being and the Fly Fusion™ pentop computer), and 12 new performed by LeapFrog’s internal testing team Leapster titles. • The remaining 10% is the linguistics and LeapFrog and LogiGear Going localization testing that is still being performed in Forward Quebec 2008 promises to be another big year for The Results LeapFrog and LogiGear: In nearly a year and a half, LogiGear tested 7 • More and better new products LeapFrog platforms and 69 individual software titles. • Increased test effi ciency This effort entailed the creation, automation, and • Better, faster testing with more test automation execution of test cases. LogiGear Corporation USA | Vietnam "Global Solutions for Software Testing" Founded in California in 1994 by top thought-leaders in software quality, Hung Q. Nguyen, Hans Buwalda and Michael Hackett, LogiGear's facilities in the US and Vietnam offer the best possible LogiGear Corporation combination of low cost, fast turnaround, and advanced expertise. LogiGear serves clients around 2015 Pioneer Ct., the world ranging from the Fortune 500 to early-stage startups in a wide range of industries in the San Mateo, CA 94403 software testing industry. Be it consulting, training, high-volume and cross-platform test automation, Tel +1 650 572 1400 outsourced testing, or automation technology, we partner with software organizations to create Fax +1 650 572 2822 approaches that precisely meet their needs. www.logigear.com

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