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  • 3 Good PEOPLE SKILLS: Honesty, Testers must be honest in what they say. Tendency is to exaggerate to make a point (the system always falls over) Objectivity, Remember we shouldn’t be subjective because that leads to resentment and bitterness. IT’S THE PROCESS we want to review NOT THE PERSON. Story about faults and wanting to see what programmer had the most faults logged against them. Trust - when they say they will do something you can rely on them Openness - being open with the team and they with you will lead to a better working environment Appreciation - dwell on this. SHOW SIGNS OF APPRECIATION. Story about younsters and how they react to being told off (particularly teenagers). About the woman who had a son who was not tidy - she was told ‘find something that you can praise him for. “My you do keep your ceiling tidy!” BLAMELESS...
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    1. 1. IT Certification Skills Clarity Today – Confidence Tomorrow a jay. joglekar uk switchboard: 020 7917 2838 mobile: 0774 3365514 uk
    2. 2. Introduction <ul><li>Acutest is a specialist test consultancy concentrating solely on testing IT, processes and technology-centred change </li></ul><ul><li>Our goal is to substantially increase the value our customers derive from testing by reducing the </li></ul><ul><ul><li>elapsed time spent testing; </li></ul></ul><ul><ul><li>cost of testing; </li></ul></ul><ul><ul><li>risks of going live. </li></ul></ul>
    3. 3. IT Certification Skills & developing testing Recognising & developing testing professionals to meet the needs of today’s IT world of today’s IT world
    4. 4. Agenda <ul><li>Testers and how they become testers? </li></ul><ul><li>What qualities set great testers apart? </li></ul><ul><li>How can these skills be gained? </li></ul><ul><li>What qualifications does the market place offer? </li></ul>
    5. 5. Who becomes a tester? <ul><li>Traditionally most testers have ‘fallen into their current role’, may even have been pushed! </li></ul><ul><li>Unplanned </li></ul><ul><li>Characterised by: </li></ul><ul><ul><li>No clearly defined career path </li></ul></ul><ul><ul><li>Traditionally testing qualification not part of IT syllabus </li></ul></ul>
    6. 6. Software testing is still immature? <ul><li>But: </li></ul><ul><ul><li>There are examples of very good practice out there </li></ul></ul><ul><li>However: </li></ul><ul><ul><li>Consistency in skills and knowledge is unusual </li></ul></ul>
    7. 7. What makes a great tester? <ul><li>It’s a balancing act: </li></ul><ul><li>planning </li></ul><ul><li>designing tests </li></ul><ul><li>technical skills </li></ul><ul><li>risk analysis </li></ul><ul><li>team building </li></ul><ul><li>motivation </li></ul><ul><li>team dynamics </li></ul><ul><li>Communication </li></ul><ul><li>Soft skills </li></ul>
    8. 8. What makes a great tester? <ul><li>Core testing skills </li></ul><ul><li>Business skills </li></ul><ul><li>IT knowledge </li></ul><ul><li>Reporting writing </li></ul><ul><li>Technical skills – tools and programming </li></ul><ul><li>Above all! </li></ul><ul><li>People skills </li></ul>
    9. 9. In-addition – Qualities that help! <ul><li>Curiosity </li></ul><ul><li>A need to break things </li></ul><ul><li>Attention to detail </li></ul><ul><li>Thoroughness </li></ul>
    10. 10. Skills in testing - 2 routes <ul><li>Experience </li></ul><ul><li>system knowledge </li></ul><ul><li>business knowledge </li></ul><ul><li>technical knowledge </li></ul><ul><li>Training </li></ul><ul><li>test planning, design and execution </li></ul><ul><li>test tools </li></ul><ul><li>test management </li></ul><ul><li>requirement analysis </li></ul>So - can anyone test?
    11. 11. Developer skills <ul><li>knowledge </li></ul><ul><ul><li>use of development skills gives insight into how possible errors are made and possible faults that can be introduced </li></ul></ul><ul><li>experience </li></ul><ul><ul><li>code, environment architecture (OS, networks etc), tools, system architecture </li></ul></ul><ul><li>tests </li></ul><ul><ul><li>code, structure, detail, interfaces </li></ul></ul>
    12. 12. Tester skills <ul><li>knowledge </li></ul><ul><ul><li>useful testing skills such as requirements analysis, test case design, execution and the use of test tools. </li></ul></ul><ul><li>experience </li></ul><ul><ul><li>system, environment, tools and business </li></ul></ul><ul><li>tests </li></ul><ul><ul><li>interfaces, functional and non-functional system, inter-system, negative and positive </li></ul></ul>
    13. 13. User skills <ul><li>knowledge </li></ul><ul><ul><li>users will be familiar with the application from the user's perspective, this provides insight into how the system will be used and where failures would have the greatest impact </li></ul></ul><ul><li>experience </li></ul><ul><ul><li>system and business </li></ul></ul><ul><li>tests </li></ul><ul><ul><li>business scenarios, functional and usability </li></ul></ul>
    14. 14. Good people skills <ul><li>Interpersonal skills are vital for the effective tester </li></ul><ul><li>trustworthy </li></ul><ul><li>objectivity </li></ul><ul><li>openness </li></ul><ul><li>appreciation </li></ul><ul><li>blameless </li></ul><ul><li>influencing and negotiation </li></ul><ul><li>giving and receiving criticism </li></ul>
    15. 15. Approaches Tester Development Tester Development Tester Development Tester Development Tester skills How do we tackle this?
    16. 16. Approaches Tester Development Tester Development Tester Development Public courses <ul><li>Pros: </li></ul><ul><li>Minimum planning </li></ul><ul><li>Off the shelf </li></ul><ul><li>Easy to arrange </li></ul><ul><li>Fix an perceived problem </li></ul><ul><li>Cons: </li></ul><ul><li>Not specific </li></ul><ul><li>Hard to measure </li></ul><ul><li>Quick fix </li></ul><ul><li>Lack of consistency </li></ul><ul><li>Needs not addressed </li></ul>
    17. 17. Approaches Tester Development Tester Development Professional/ vocational <ul><li>Pros: </li></ul><ul><li>Credibility/universality </li></ul><ul><li>Career advancement </li></ul><ul><li>Career path/focus </li></ul><ul><li>Recognition of skills </li></ul><ul><li>Cons: </li></ul><ul><li>Not practical </li></ul><ul><li>Exam based </li></ul><ul><li>Commitment </li></ul><ul><li>Cost </li></ul><ul><li>Not tackling key skill areas </li></ul>
    18. 18. Approaches Tester Development Coaching Development <ul><li>Pros: </li></ul><ul><li>Tailored </li></ul><ul><li>Organisation/individual specific </li></ul><ul><li>Measurable </li></ul><ul><li>Needs based </li></ul><ul><li>Cons: </li></ul><ul><li>Requires investment </li></ul><ul><li>Long term commitment </li></ul><ul><li>Beyond single project aims </li></ul>
    19. 19. Approaches Public courses Coaching Development Professional/ vocational Most effective Effective in certain areas
    20. 20. Testing certification <ul><li>Numerous tools based and supplier certified courses - mainly in the automation space </li></ul><ul><li>Test & test management certification - few independent qualifications </li></ul><ul><li>ISEB Software testing certificate - only example of national qualification in UK </li></ul>
    21. 21. ISEB - Software Testing Foundation & Certificate <ul><li>To gain recognition for testing as an essential & professional software engineering specialisation by industry </li></ul><ul><li>To enable professionally qualified testers to be recognised by employers, customers & peers and raise the profile of testers </li></ul><ul><li>To promote consistent & good testing practice within all software engineering disciplines </li></ul>
    22. 22. Background <ul><li>SIGIST circa 1990 – looking for convergence on test methods and terminology </li></ul><ul><li>ISEB (SIGIST part of the BCS) recognise </li></ul><ul><ul><li>Software testing as a Foundation level qualification </li></ul></ul><ul><ul><li>More recently Practitioner qualification added </li></ul></ul><ul><li>ISTQB formed 2004 – International body for testing </li></ul>
    23. 23. Progress so far.. Almost 17000 candidates have passed Foundation course
    24. 24. Future <ul><li>ISTQB </li></ul><ul><ul><li>International qualification </li></ul></ul><ul><ul><li>Foundation certificate available already </li></ul></ul><ul><ul><li>Forum for testing </li></ul></ul>
    25. 25. Summary <ul><li>Testing has now come of age, </li></ul><ul><li>Why? : </li></ul><ul><ul><li>because of the recognition of the risk and impact of software failing </li></ul></ul><ul><ul><li>because business is becoming aware that you need high quality testing skills to manage this risk </li></ul></ul><ul><li>Testing skills certification: </li></ul><ul><ul><li>ISEB/ISTQB have made a brave start </li></ul></ul><ul><ul><li>Multiple skills are required </li></ul></ul><ul><ul><li>Need a multi-pronged attack </li></ul></ul><ul><ul><li>Long term - coaching and support work! </li></ul></ul>
    26. 26. Clarity Today – Confidence Tomorrow