Government’s Challenge - Solving Today’s Problems with Yesterday’s Tools - Patrick Shields - Software AG

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  • 1. ©2014 Software AG. All rights reserved. Patrick Shields Chief Technology Officer (CTO) Government’s Challenge Solving Today’s Problems with Yesterday’s Tools
  • 2. ©2014 Software AG. All rights reserved.2 |©2013 Software AG. All rights reserved. For internal use only Today’s What are Problems for Government
  • 3. ©2014 Software AG. All rights reserved.3 | What Building Blocks are Required to Enable Digital Government?  Enterprise Architecture & Governance Structure  Performance Management of the 5 Year Strategy  End-to-End Organizational KPI Reporting  Applications on the Fly  Process Driven GRC Management  IT Infrastructure Portfolio Management  Enterprise Business Process Management
  • 4. ©2014 Software AG. All rights reserved.4 | On average, Data about IT Portfolios is… 55%correct only 14months old +
  • 5. ©2014 Software AG. All rights reserved.5 | Capabilities Requested by National, Provincial & Local Departments How the Public Sector Wants to Make a Difference
  • 6. ©2014 Software AG. All rights reserved.6 |©2013 Software AG. All rights reserved. For internal use only Tools What do Yesterday’s Look Like
  • 7. ©2014 Software AG. All rights reserved.7 |  Paper Based Systems  Human Intuition Based Systems  Microsoft Office Tools:  Excel  Word  Access  PowerPoint  Visio Yesterday’s Tools
  • 8. ©2014 Software AG. All rights reserved.8 | Company Strategy Business IT Business Processes: Drawing tool Landscape Map: PPT Application Architecture & Standards: Word, PDF Software & Information Architecture: UML Tool Operation: CMDB Strategy: PPT SQL Access System Inventories: Multiple DBs, XLS, individual dev., … Hard to manage & impossible to analyze! Typical Enterprise Architecture
  • 9. ©2014 Software AG. All rights reserved.9 | On Their Own: Current Systems Can’t Keep Up with Changing Business Needs IT Tightly-coupled apps are difficult to change Lack of interoperability between different systems Duplication of functions across multiple systems
  • 10. ©2014 Software AG. All rights reserved.10 |©2013 Software AG. All rights reserved. For internal use only Tools What do Today’s Look Like
  • 11. ©2014 Software AG. All rights reserved.11 | A Digital Enterprise Enables the 3rd Platform C I T I Z E N S P A R T N E R SE M P L O Y E E S Current IT Systems : Focused on Business Transactional White SpaceDifferentiation
  • 12. ©2014 Software AG. All rights reserved.12 | A Digital Enterprise Enables the 3rd Platform C I T I Z E N S P A R T N E R SE M P L O Y E E S Collaborative Process Analysis Portfolio Management Process Automation and Integration Intelligent Business Operations & Big Data Alignment Transformation Agility Visibility Current IT Systems : Focused on Business Transactional
  • 13. ©2014 Software AG. All rights reserved.13 | Integration Strategy Business Process Analytics Strategy KPI PerformanceRisks & Controls A Model for Digital Government
  • 14. ©2014 Software AG. All rights reserved.14 | Providing “Must Have” Public Service Capabilities Process Intelligence Process Discovery Process Benchmarking Process Analytics Governance SOA Governance Process Governance Governance Risk & Compliance UserUserUser User User Process Execution & Composite User Interfaces Design & Automation Mobile & Web Content Management Master Data Management Enterprise Service Bus Integration Event Processing Business Rules B2B Partners Cloud/ (web) Apps Packaged Applications Databases ERP, CRM Doc Mgmt Mainframes Terracotta: In-Memory Data Management Enterprise Architecture Business Strategy Balanced Scorecard Six Sigma KPI Development
  • 15. ©2014 Software AG. All rights reserved.15 | Characteristics of a Digital Government Capabilities: • Instant Response to Citizens • “Digital Wisdom” People: • Make use of “Digital Wisdom" • Leveraging a Millennial Mindset • Catering to both Young and Senior Citizens Technology: • Integration: IoT, Social, Mobile • Business Process Automation • Complex Event Processing • Big Fast Data: Reference Data as Food for Quality Decisions • Cloud Laboratory: Cheap Throwaway Tech
  • 16. ©2014 Software AG. All rights reserved.16 | Digital Fuel for Public Service BIG DATA SOCIAL MOBILE CLOUD User Collaboration Intelligent Business Operations Applications & Partners Integration Backbone Business Processes Databases Custom Apps Partners Legacy Cloud/SaaS High Performance Messaging SERVICE ENABLEMENT & GOVERNANCE
  • 17. ©2014 Software AG. All rights reserved.17 |©2013 Software AG. All rights reserved. For internal use only Organization What can my Do about it?
  • 18. ©2014 Software AG. All rights reserved.18 | Unpacking Enterprise Architecture
  • 19. ©2014 Software AG. All rights reserved.19 | Central repository: Consolidating application and technology information Reduced time to gather and maintain information Import data from structured sources - spreadsheets, databases, CMDBs, etc. Enhance portfolio information with information on physical deployments Structure and visualize IT portfolio information Improved quality of data on applications and technologies CMDB MS Excel Access
  • 20. ©2014 Software AG. All rights reserved.20 | Document Enterprise Architecture stakeholders, roles, responsibilities Document an Enterprise Architecture Development Method Define and automate an Enterprise Architecture Processes and KPIs Begin the Journey of Enterprise Architecture Governance
  • 21. ©2014 Software AG. All rights reserved.21 | Unpacking Business Process Management and Integration
  • 22. ©2014 Software AG. All rights reserved.22 | Process Automation Process Intelligence Process Transformation
  • 23. ©2014 Software AG. All rights reserved.23 | Integration: Leveraging Your Existing ICT Investment
  • 24. ©2014 Software AG. All rights reserved.24 | Unpacking Governance, Risk & Compliance
  • 25. ©2014 Software AG. All rights reserved.25 | Benefits that can be Achieved by GRC Complywith Confidence Improve Transparency Adapt faster Regulations Increase Business Consistencyand Agilityto new
  • 26. ©2014 Software AG. All rights reserved.26 | GRC Functionality to be Leveraged
  • 27. ©2014 Software AG. All rights reserved.27 | Unpacking Strategy & Performance Management
  • 28. ©2014 Software AG. All rights reserved.28 | Success Factors And Performance Indicators Help Us Close The Feedback Loop Vision Strategy Critical Success Factors Key Performance Indicators Business Processes Management defines strategic and operational targets plan Design business strategies and business model Control business strategies results Operations gives feedback on target achievement and issues
  • 29. ©2014 Software AG. All rights reserved.29 | Create A Clear And Simple Management View On The Performance Of Your Strategy Market Segments Products & Services Objectives KPI Measurement & Reporting Balanced Scorecard Six Sigma Strategies Tactics Vision DESIGN & DEFINE MEASURE & CONTROL
  • 30. ©2014 Software AG. All rights reserved.30 | Understanding the Difference Between Process Intelligence & Business Intelligence
  • 31. ©2014 Software AG. All rights reserved.31 | Patrick Shields Chief Technology Officer (CTO): Africa Software AG patrick.shields@softwareag.com