From suggestion to process
improvement
Peter Björklund, Solution Architect
14 november

1 |

©2013 Software AG. All rights...
Define

Measure
Analyze
Improve
Process Improvements

Communication

Knowledge
sharing

Control

Ideas

Collaboration
2 |
...
Collaboration

3 |

©2013 Software AG. All rights reserved. For internal use only
Suggest improvement
Submit
improvement
suggestion

4 |

©2013 Software AG. All rights reserved. For internal use only
Suggest improvement
Submit
improvement
suggestion

5 |

©2013 Software AG. All rights reserved. For internal use only
Recieve improvement suggestion
Notification

6 |

©2013 Software AG. All rights reserved. For internal use only
Recieve improvement suggestion
1. Prioritize
2a. Evaluate
suggestion

7 |

©2013 Software AG. All rights reserved. For int...
Define

Business problem
Goal
Project/Initiative

Model a SIPOC






Customer
Output
The process
Input
Supplier
8...
Measure
Data collection of As Is performance
Establish process performance baselines.
Identify the gap between current ...
Measure

10 |

©2013 Software AG. All rights reserved. For internal use only
Analyze
 Root causes analysis
 Fishbone diagram/What is effecting the problem
 Analyze the data
 Value stream map
 Me...
Improve
 Identify creative solutions to eliminate the key root causes
 Model To Be process(es)
 Simulate the different ...
Control

13 |

©2013 Software AG. All rights reserved. For internal use only
Communicate change

14 |

©2013 Software AG. All rights reserved. For internal use only
Communicate change
Communicate in
company feed

15 |

©2013 Software AG. All rights reserved. For internal use only
Communicate change
Communicate in
group feed

16 |

©2013 Software AG. All rights reserved. For internal use only
Define

Measure
Analyze
Improve
Process Improvements

Control

Improvement

Collaboration
17 |

©2013 Software AG. All rig...
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Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013

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Speaker's Corner presentation at ProcessForum Nordic 2013.

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Software AG - From Suggestion to Process Improvement - ProcessForum Nordic, Nov.14 2013

  1. 1. From suggestion to process improvement Peter Björklund, Solution Architect 14 november 1 | ©2013 Software AG. All rights reserved. For internal use only
  2. 2. Define Measure Analyze Improve Process Improvements Communication Knowledge sharing Control Ideas Collaboration 2 | ©2013 Software AG. All rights reserved. For internal use only
  3. 3. Collaboration 3 | ©2013 Software AG. All rights reserved. For internal use only
  4. 4. Suggest improvement Submit improvement suggestion 4 | ©2013 Software AG. All rights reserved. For internal use only
  5. 5. Suggest improvement Submit improvement suggestion 5 | ©2013 Software AG. All rights reserved. For internal use only
  6. 6. Recieve improvement suggestion Notification 6 | ©2013 Software AG. All rights reserved. For internal use only
  7. 7. Recieve improvement suggestion 1. Prioritize 2a. Evaluate suggestion 7 | ©2013 Software AG. All rights reserved. For internal use only 2b. Delegate suggestion
  8. 8. Define Business problem Goal Project/Initiative Model a SIPOC      Customer Output The process Input Supplier 8 | ©2013 Software AG. All rights reserved. For internal use only Project charter
  9. 9. Measure Data collection of As Is performance Establish process performance baselines. Identify the gap between current and required performance. ARIS PPM 9 | ©2013 Software AG. All rights reserved. For internal use only Invest in good data?
  10. 10. Measure 10 | ©2013 Software AG. All rights reserved. For internal use only
  11. 11. Analyze  Root causes analysis  Fishbone diagram/What is effecting the problem  Analyze the data  Value stream map  Measured process  What is critical to quality  CTQ diagram 11 | ©2013 Software AG. All rights reserved. For internal use only
  12. 12. Improve  Identify creative solutions to eliminate the key root causes  Model To Be process(es)  Simulate the different solution(s)  Communicate changes 12 | ©2013 Software AG. All rights reserved. For internal use only
  13. 13. Control 13 | ©2013 Software AG. All rights reserved. For internal use only
  14. 14. Communicate change 14 | ©2013 Software AG. All rights reserved. For internal use only
  15. 15. Communicate change Communicate in company feed 15 | ©2013 Software AG. All rights reserved. For internal use only
  16. 16. Communicate change Communicate in group feed 16 | ©2013 Software AG. All rights reserved. For internal use only
  17. 17. Define Measure Analyze Improve Process Improvements Control Improvement Collaboration 17 | ©2013 Software AG. All rights reserved. For internal use only

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