Innovations for the
Customer-centric
Digital Enterprise
Ivo Totev
Chief Marketing Officer
Head of Cloud Business

©2013 So...
Building a Customer-centric Enterprise

EMPLOYEES

CUSTOMERS

White Space
Current IT focused on Systems of Record
2 |

©20...
The Digital Enterprise

A N E W G E N E R AT I O N O F E N G A G E M E N T: I N T U I T I V E , A N Y T I M E , A N Y W H ...
The Digital Enterprise

D I F F E R E N T I AT E F R O M C O M P E T I T I O N A N D G R O W R E V E N U E

CUSTOMERS

EMP...
Designing Differentiating Solutions

CUSTOMERS

EMPLOYEES

PARTNERS

ALIGNMENT
THROUGH

Collaborative Process Analysis

En...
Running Differentiating Solutions

EMPLOYEES

CUSTOMERS

PARTNERS

TRANSFORMATION
THROUGH
Flexibility to
transform IT

Por...
Creating Differentiating Solutions

CUSTOMERS

EMPLOYEES

PARTNERS

AGILITY
THROUGH

Process Automation & Integration

Cre...
Succeeding with Differentiating Solutions

CUSTOMERS

EMPLOYEES

PARTNERS

VISIBILITY
THROUGH

Real-time Intelligence & Bi...
COLLABORATIVE
PROCESS ANALYSIS

PORTFOLIO
MANAGEMENT

PROCESS
AUTOMATION
AND INTEGRATION

REAL-TIME
INTELLIGENCE
AND BIG D...
The Software AG Mission
We help organizations transform
into Digital Enterprises, so they
can differentiate from competito...
Keynote -  Process Forum Nordics
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Keynote - Process Forum Nordics

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Ivo Totev talks us through how to fill the 'white space' between the customer and systems of records using the layers of the Digital Enterprise

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Keynote - Process Forum Nordics

  1. 1. Innovations for the Customer-centric Digital Enterprise Ivo Totev Chief Marketing Officer Head of Cloud Business ©2013 Software AG. All rights reserved.
  2. 2. Building a Customer-centric Enterprise EMPLOYEES CUSTOMERS White Space Current IT focused on Systems of Record 2 | ©2013 Software AG. All rights reserved. PARTNERS
  3. 3. The Digital Enterprise A N E W G E N E R AT I O N O F E N G A G E M E N T: I N T U I T I V E , A N Y T I M E , A N Y W H E R E CUSTOMERS EMPLOYEES Mobile Social PARTNERS Big Data Systems of Record 3 | ©2013 Software AG. All rights reserved. Cloud
  4. 4. The Digital Enterprise D I F F E R E N T I AT E F R O M C O M P E T I T I O N A N D G R O W R E V E N U E CUSTOMERS EMPLOYEES Collaborative Process Analysis Portfolio Management Process Automation and Integration Systems of Record 4 | ©2013 Software AG. All rights reserved. PARTNERS Real-time Intelligece and Big Data
  5. 5. Designing Differentiating Solutions CUSTOMERS EMPLOYEES PARTNERS ALIGNMENT THROUGH Collaborative Process Analysis Enable stakeholders to collaborate Participate and contribute Systems of Record 5 | ©2013 Software AG. All rights reserved. Clear requirements
  6. 6. Running Differentiating Solutions EMPLOYEES CUSTOMERS PARTNERS TRANSFORMATION THROUGH Flexibility to transform IT Portfolio Managment Manage assets through integrated IT environment Systems of Record 6 | ©2013 Software AG. All rights reserved. Learn and manage impact of change
  7. 7. Creating Differentiating Solutions CUSTOMERS EMPLOYEES PARTNERS AGILITY THROUGH Process Automation & Integration Create new agile applications Leverage existing investments Systems of Record 7 | ©2013 Software AG. All rights reserved. Respond faster to change
  8. 8. Succeeding with Differentiating Solutions CUSTOMERS EMPLOYEES PARTNERS VISIBILITY THROUGH Real-time Intelligence & Big Data Holistic view of all channels Better and faster business decisions Systems of Record 8 | ©2013 Software AG. All rights reserved. Enabling new business
  9. 9. COLLABORATIVE PROCESS ANALYSIS PORTFOLIO MANAGEMENT PROCESS AUTOMATION AND INTEGRATION REAL-TIME INTELLIGENCE AND BIG DATA ARIS Business Process Analysis WEBMETHODS Integration APAMA Intelligent Business Operations ARIS Governance, Risk and Compliance Management ALFABET Enterprise Architecture Management WEBMETHODS Business Process Management TERRACOTTA In-Memory Data Management Process Live 9 | ALFABET IT Planning and Portfolio Management Portfolios Live ©2013 Software AG. All rights reserved. AgileApps Live Integration Live
  10. 10. The Software AG Mission We help organizations transform into Digital Enterprises, so they can differentiate from competitors and better engage customers, partners and employees. Software AG Suite allows companies to create systems of differentiation that drive front-line agility, visibility and responsiveness. 10 | ©2013 Software AG. All rights reserved.
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