Ivo Totev talks us through how to fill the 'white space' between the customer and systems of records using the layers of the Digital Enterprise

1. Innovations for the
Customer-centric
Digital Enterprise
Ivo Totev
Chief Marketing Officer
Head of Cloud Business
©2013 Software AG. All rights reserved.

2. Building a Customer-centric Enterprise
EMPLOYEES
CUSTOMERS
White Space
Current IT focused on Systems of Record
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©2013 Software AG. All rights reserved.
PARTNERS

3. The Digital Enterprise
A N E W G E N E R AT I O N O F E N G A G E M E N T: I N T U I T I V E , A N Y T I M E , A N Y W H E R E
CUSTOMERS
EMPLOYEES
Mobile
Social
PARTNERS
Big Data
Systems of Record
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©2013 Software AG. All rights reserved.
Cloud

4. The Digital Enterprise
D I F F E R E N T I AT E F R O M C O M P E T I T I O N A N D G R O W R E V E N U E
CUSTOMERS
EMPLOYEES
Collaborative
Process Analysis
Portfolio
Management
Process Automation
and Integration
Systems of Record
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©2013 Software AG. All rights reserved.
PARTNERS
Real-time Intelligece
and Big Data

5. Designing Differentiating Solutions
CUSTOMERS
EMPLOYEES
PARTNERS
ALIGNMENT
THROUGH
Collaborative Process Analysis
Enable stakeholders
to collaborate
Participate
and contribute
Systems of Record
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©2013 Software AG. All rights reserved.
Clear
requirements

6. Running Differentiating Solutions
EMPLOYEES
CUSTOMERS
PARTNERS
TRANSFORMATION
THROUGH
Flexibility to
transform IT
Portfolio Managment
Manage assets through
integrated IT environment
Systems of Record
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©2013 Software AG. All rights reserved.
Learn and manage
impact of change

7. Creating Differentiating Solutions
CUSTOMERS
EMPLOYEES
PARTNERS
AGILITY
THROUGH
Process Automation & Integration
Create new agile
applications
Leverage existing
investments
Systems of Record
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©2013 Software AG. All rights reserved.
Respond faster
to change

8. Succeeding with Differentiating Solutions
CUSTOMERS
EMPLOYEES
PARTNERS
VISIBILITY
THROUGH
Real-time Intelligence & Big Data
Holistic view
of all channels
Better and faster
business decisions
Systems of Record
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©2013 Software AG. All rights reserved.
Enabling
new business

9. COLLABORATIVE
PROCESS ANALYSIS
PORTFOLIO
MANAGEMENT
PROCESS
AUTOMATION
AND INTEGRATION
REAL-TIME
INTELLIGENCE
AND BIG DATA
ARIS
Business Process
Analysis
WEBMETHODS
Integration
APAMA
Intelligent Business
Operations
ARIS
Governance, Risk
and Compliance
Management
ALFABET
Enterprise
Architecture
Management
WEBMETHODS
Business Process
Management
TERRACOTTA
In-Memory Data
Management
Process Live
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ALFABET
IT Planning and
Portfolio Management
Portfolios Live
©2013 Software AG. All rights reserved.
AgileApps Live
Integration Live

10. The Software AG Mission
We help organizations transform
into Digital Enterprises, so they
can differentiate from competitors
and better engage customers,
partners and employees.
Software AG Suite allows
companies to create systems
of differentiation that drive
front-line agility, visibility
and responsiveness.
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©2013 Software AG. All rights reserved.