Cox Communications: Fueling a Smarter Operations Center
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Innovation World 2013 presentation. ...
Innovation World 2013 presentation.
It was just the first day of implementation, and the newly minted intelligent action platform had already detected a major threat in real-time. Terracotta enabled Cox Communication’s Real Time Operations Center to pinpoint onset time and origin of an equipment issue. Quickly identifying the problem and acting on it, saved a transactional impact to the field as well as the frustration of potentially thousands of customers. Cox has used these big data insights to develop more agile and lucrative systems. From tracking the daily health of product releases to solving outages more quickly, Terracotta has been valuable across business tiers.
Chief Architect OSS, Cox Communications
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